Hello Elsipeth,Thank you so much for taking the time to a review us.We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards,Your Oceans 5 Team

Dear Erik, Thank you so much for giving us a score of 10! We are thrilled you enjoyed your time with us so much, it was a pleasure to have you as part of the Oceans 5 family. We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Sunny regards, Chelle & Your Oceans 5 Team

Hi Teresa, Thank you for your kind words regarding our dive shop. We are happy that you enjoyed diving with us! Hope to see you again someday!

Hello Stephen, Thank you so much for your kind words. We are glad to hear that you had an enjoyable experience here at Oceans 5. We would be happy to welcome you back anytime!Warmest regards,

Dear Trine, Thank you for staying at Oceans 5! It has been an absolute pleasure having you as part of the family and we look forward to seeing you again sometime soon! We hope you enjoy the rest of your travels and have a safe journey home. Kindest regards, Sander & Your Oceans 5 Team

Dear Jean-Louis Thank you for staying at Oceans 5! It has been an absolute pleasure having you here with us as part of the Oceans 5 family and we look forward to seeing you again sometime soon! We hope you enjoy the rest of your travels and have a safe journey home. Kindest regards, Sander & Your Oceans 5 Team

Hello from Wonderful Gili Air Cedric, Thank you so much for taking the time to write such a lovely review and for your kind words. We are thrilled you enjoyed your time with us so much, it was a pleasure to have you as part of the Oceans5 family. We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Sunny regards, Your Oceans5 Team

Hello from wonderful Gili Air, Thank you for taking the time to write a review and your kind words! Hoping to see you again soon. Kind Regards, Your Oceans 5 Team

Dear Simon, Thank you for taking the time to write a review, we are very sorry that you did not enjoy your stay with us. Our aim is to provide the best experience to anyone who visits us. We would have really appreciated if you had come and talked to us. We could discuss the situation in person and had the opportunity to improve your experience. We hope you enjoyed the rest of your travels and hopefully we'll see you here again sometime soon! Kindest regards, Your Oceans5 Team

Dear Anthony, Thank you for your valuable comments and sharing your experience. We are very sorry that we failed to provide an experience you were looking for. Our Cozy Hideaway Standard rooms are quite small but we do provide a free standing light next to the bed. We can also provide a blankets, quilts and duvets if required. You need only ask any member of staff; as you mentioned our staff are friendly and would have been only to happy to help make your stay more comfortable. Oceans5 Dive Resort has 11 beautiful pool bungalows and garden rooms, 2 large swimming pools and access to all the hot spots on the island! Thank you for your comments regarding our location. The room you booked features a queen size bed, air conditioning, en-suite bathroom with hot water, garden view terrace, in-room safe, Wi-Fi, a la carte breakfast and free flow of coffee, tea and water is included. If you'd of liked a bit more space we also have our Stunning Pool Bungalows which feature a king size bed, air conditioning, en-suite bathroom with hot water, pool view terrace, TV, fridge, in-room safe, Wi-Fi, and again a la carte breakfast and free flow of coffee, tea and water is included. These rooms are larger and do have a bed side tables and lamps on either side of the bed. We did have availability in our bungalows during your stay. We always like to ensure that our guests have the best time when they visit us. We’d of been glad if you would of given us the chance to provide a better experience. We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay. Do stay with us at Oceans5 anytime you visit the islands. We’re eager to host you again and serve you with nothing but the best. Kindest regards, Chelle McLean & Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you for staying at Oceans5! It has been an absolute pleasure having you as part of the family and we look forward to seeing you again sometime soon! We hope you enjoyed the rest of your travels and had a safe journey home. Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you for giving us a 5 out of 5 review and choosing to stay with us at Oceans5! Sunny regards, Chelle, Sander & Your Oceans5 Team

Hello from Wonderful Gili Air Catherine, Thank you so much for taking the time to write a review for us. We are so happy to hear you enjoyed your stay at Oceans5! We really appreciate your comments regarding our accommodation rates and location. We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Sunny regards, Your Oceans5 Team

Dear Selina, Thank you for staying at Oceans5! It has been an absolute pleasure having you as part of the family and we look forward to seeing you again sometime soon! We hope you enjoy the rest of your travels and have a safe journey home. Kindest regards, Your Oceans5 Team

Hello from the Gili Islands, Thank you for taking the time to write a review. We are so very sorry to hear that you did not enjoy some of your experience with us. We are very grateful for your feedback, without which we cannot improve our guests experience. Please rest assured that we have spoken with the Manager of our partner cafe Coffee & Thyme; he is also very sorry for the poor service that your experienced during your stay. He has spoken with the team and even arranged for additional staff during breakfast. During this high season it was busier then expected and new team members have been recruited. It was a pleasure having you stay with us on our little island paradise. We are very grateful for your comment regarding our location. We hope you enjoyed the rest of your travels and had a safe journey home. Kindest regards, Your Oceans5 Team

Dear guest, Thank you for taking the time to write a review and we are really sorry to hear that you did not fully enjoy your experience with us. We would have really appreciated if you had come and talked to us immediately about the room, so we could give you a new sheet and have a look at the airconditioning and fix it straight away to improve your experience. The buildings on our beautiful little paradise are generally made with outdoor shower bathrooms. Our housekeeping treats the rooms every day to keep the little island visitors outside the walls. As we are in a tropical climate and the sun rises early, we need to water the plants in our garden before the sun comes up and it's getting too hot. We really hope that you enjoyed the rest of your time on Gili Air! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air Alex, Thank you very much for giving our resort a 8 out of 10! We are happy you enjoyed your time with us :). We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you so much giving our resort a 10 out of 10! We are thrilled you enjoyed your time with us so much :). We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Dear Maja, Thank you for taking the time to write a review. You made a reservation with us on 26.06.2019 through Expedia. The room type that you requested was a Garden View Pool Bungalow, which is what we provided. The Gili Islands are a Muslim state of Lombok, Indonesia. You can hear the call to prayer all across the region. We would have really appreciated if you had come and talked to us during your stay, so we could discuss the situation in person and have had the opportunity to improve your experience and help you understand the culture of the area. If you had only asked we could have provided an alternative room and or even changed your mattress. We really hope that you enjoyed the rest of your time on our beautiful island. Thank you for your comments regarding our location, accommodation and the friendliness of our staff. We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you so much giving our resort a 5 out of 5! We are thrilled you enjoyed your time with us so much :). We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Google translation: Good location with proximity to everything. Nice staff with a twinkle in the eye. We lived in the family room and despite being responsive with the street outside we slept well. However, the wifi sucks and that there will always be horse shit smell as many horses are parked at the harbor ... nothing we will miss. -------------------------------------- Dear Johan, Thank you for taking the time to write a review and the nice commends regarding our location and our staff! Unfortunately, the internet connection is not the best on our little island paradise. It can go up and down sometimes. There are no motorised vehicles on the island so everyone gets around by foot, bicycle or horse-drawn carriages called a cidomo. We hope you enjoy the rest of your travels and have a safe journey home! Kindest regards, Your Oceans5 Team ----------------------------------- Kära Johan, Tack för att du tog dig tid att skriva en recension och de fina lovorden om vår plats och vår personal! Tyvärr är internetanslutningen inte den bästa i vårt lilla öparadis. Det kan gå upp och ner ibland. Det finns inga motorfordon på ön så alla tar sig runt till fots, cyklar eller hästsvagnar som kallas cidomo. Vi hoppas att du gillar resten av dina resor och har en säker resa hem! Vänliga hälsningar, Ditt Oceans5-team

Hello from Wonderful Gili Air, Thank you so much for taking the time to write such a lovely review. We are thrilled you enjoyed your time with us so much, it was a pleasure to have you as part of the Oceans5 family! We really appreciate your comments regarding our accommodation, facilities and professionalism - these are things we take great pride in and we are so happy you enjoyed your experience with us! We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you so much for taking the time to write such a lovely review. We are thrilled you enjoyed your time with, it was a pleasure to have you as part of the Oceans5 family. We really appreciate your comments regarding our location, facilities and breakfast! We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Dear Monica, Thank you for taking the time to write a review. We are really pleased to hear you enjoyed diving with us and have passed on your compliments to Sandra! She is a fantastic instructor and we are very luck to have her as part of the team. We really appreciate your comments regarding the friendliness and helpfulness our staff. We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air Krisian, Thank you so much for taking the time to write such a lovely review. We are thrilled you enjoyed your time with us so much, it was a pleasure to have you as part of the Oceans5 family. We really appreciate your comments regarding our accommodation, facilities and service - these are things we take great pride in and we are so happy you enjoyed your experience with us! We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you so much for taking the time to write such a lovely review. We are thrilled you enjoyed your time with us so much! We hope you enjoy the rest of your travels and hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Hello from Wonderful Gili Air, Thank you so much for taking the time to write a review. We really appreciate your comments regarding our location and friendliness. We have 11 beautiful pool bungalows and garden rooms, 2 large swimming pools and access to all the hot spots on the island! We are so sorry that the room you choose didn't meet your expectations. Our Hideaway Standard rooms are designed for 2 people. All our rooms feature queen or king size beds, air conditioning, en-suite bathroom with hot water, in-room safe, Wi-Fi, free flow of coffee, tea and fresh drink water is available from the bar next to reception. Breakfast is included from our partner cafe Coffee & Thyme, there is an a la carte so you can choose what you like. I am sorry to hear you couldn't find something to your liking from the menu. We do have other rooms available at the resort that may have suited you and your family better. Our Pool Bungalows feature a king size bed, air conditioning, en-suite bathroom with hot water, pool view terrace, TV, fridge. One of the pool bungalows also has a bunk bed. Perfect for 4 people/ or families with children. Alternatively, we do have our Family Bungalow which features a king size bed, 3 single beds + 1 extra bed (if necessary) on the mezzanine. Again our bungalows have air conditioning, en-suite bathroom with hot water, pool view terrace, TV and fridge. We would have really appreciated if you had come and spoken to us whilst you where here, so we could discuss your options in person and have had the opportunity to improve your experience. We really hope that you enjoyed the rest of your time on our beautiful island and that we see you again sometime soon. Kindest regards, Your Oceans5 Team

Hello Peter, Thank you so much for taking the time to writing such a lovely review. We are thrilled you are enjoying your time here with us with, it is a pleasure to have you as part of the Oceans5 family. Kind regards,

Hello from Wonderful Gili Air, Thank you for taking the time to rate your stay with us at Oceans5! We hope to see you again sometime soon. Your Oceans5 Team

Hei Wonderful Gili Air Timo, Paljon kiitoksia siitä, että kirjoitit tällaisen ihanan katsauksen. Olemme innoissasi, että nautit aikaa kanssamme niin paljon, se oli ilo saada sinut osaksi Oceans5-perhettä. Arvostamme mielellämme sijaintimme, majoituksen, tilojen ja ystävällisyyden kommentteja - nämä ovat asioita, joista olemme ylpeitä, ja olemme niin iloisia, että nautitte kokemuksestanne kanssamme! Toivomme, että nautit loput matkastasi ja toivottavasti näkevät sinut jälleen kerran joskus pian! Ystävällisin terveisin, Oceans5-tiimi

Dear Paul, Thank you so much for taking the time to writing such a lovely review. We are thrilled you enjoyed your time with us so much, it was an absolute pleasure having you as part of the Oceans5 family! We really appreciate your comments regarding our accommodation, facilities and friendliness - these are things we take great pride in and we are so happy you enjoyed your experience with us! Hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Thank you for your awesome comments - we couldn't agree more! Your Oceans5 Team

Hi Martin, Thank you so much for taking the time to writing a review. We are so pleased you enjoyed your time with us, it was a pleasure to have you as part of the Oceans5 family. We really appreciate your comments regarding our location, facilities and friendliness - these are things we take great pride in and we are so happy you enjoyed your experience with us! Hopefully see you here again sometime soon! Kindest regards, Your Oceans5 Team

Kära Ann- Christin, Tack så mycket för att skriva en sådan härlig recension. Vi är stolta över att du haft din tid med oss, det var ett nöje att få dig som en del av familjen Oceans5. Vi uppskattar verkligen dina kommentarer om vårt boende och faciliteter - det här är saker vi är stolta över och vi är så glada att ni haft din upplevelse med oss! Förhoppningsvis ses du här igen någon gång snart! Vänliga hälsningar Ditt Oceans5 Team

Thank you for taking time to rate us!

Dear Roel, Thank you for staying at Oceans5! We would be happy to welcome you again sometime in the future! Kind regards,

Thank you for staying at Oceans5 dive resort! We are very happy you enjoyed your stay with us and we hope to welcome you again sometime in the future. Kind regards, Your Oceans5 team

Merci de rester à Oceans5! Nous espérons de vous accueillir à nouveau dans le futur! Sincères amitiés, Votre équipe Oceans5

Vielen Dank fuer das nette feedback! Wir wuenschen eine gute Reise und wuerden uns sehr freuen Sie in der Zukunft wieder begruessen zu duerfen! Mit freundlichen Gruessen, Ihr Oceans5 Team

Dear Paola Thank you for staying at Oceans5! We wish you safe travels and hope to welcome you again in the future! Kind regards, Your Oceans5 team

Dear Koos, Thank you for your review and comments. We are very happy to receive any feedback related to how we can improve, and we shall review the breakfast menu and condition to see what we can do in terms of improving the service. Thank you and I hope you enjoyed your holiday and stay and that we can welcome you back another time!