Dear Ms. Shannon,Thank you for taking the time to share your feedback regarding your recent stay at Aston Sunset. We are glad to hear that you found the room to be well-cleaned and maintained and our staff friendly and approachable. These are aspects of our service that we take great pride in, and we are pleased they met your expectations.However, it is with regret that we learn about the aspects of your stay that did not meet your standards, particularly concerning the breakfast options, the condition of our rental bikes, and the service speed in our restaurant. We sincerely apologize for any inconvenience these issues may have caused you during your stay.We acknowledge your comments on the breakfast offerings and will review our menu to ensure a variety of fresh and appealing options for all our guests. Your feedback regarding the egg station and pastries is particularly concerning, and we will address this with our kitchen team to improve the quality and preparation methods immediately.Regarding the bikes available for rent, we understand the importance of having reliable and safe transportation options to explore the beautiful surroundings. We will inform the bike rentals at outside the hotel that those vendors need to ensure their bikes meet the high standards our guests expect and deserve.We also recognize the importance of timely service in our restaurant and will be working with our team to improve efficiency and ensure a more enjoyable dining experience for our guests.While we regret that you felt the need to utilize facilities at nearby hotels, we appreciate your honesty in sharing these experiences with us. Feedback like yours is invaluable as it helps us identify areas for improvement to enhance the overall guest experience.We hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate our commitment to excellence and to make your next stay more enjoyable and in line with your expectations.Warm regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Ria,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience your friend experienced with our internet service during his stay. We understand how important a reliable internet connection is, especially for our guests who need to work remotely. Please be assured that we are taking your feedback seriously and are in the process of reviewing and improving our internet service to ensure it meets our guests' expectations for speed and reliability. We are glad to hear that the issue was resolved, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back and provide a seamless experience in the future. Thank you again for bringing this to our attention.Best regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Ria,Thank you for the great rating on our resort and we are glad to find you enjoyed your stay at our resort. We look forward to seeing you again in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Claire,Thank you very much for sharing your wonderful feedback regarding your recent stay at our hotel. We are absolutely thrilled to hear that your experience with us was exactly what you were looking for—a perfect chill. Our team is dedicated to providing the highest level of service, and knowing that you found our staff to be exceptionally helpful fills us with great pride.We're delighted that the variety and taste of our breakfast offerings met your expectations. It's our goal to ensure that every guest starts their day on a positive note with a delicious and satisfying meal.It's also fantastic to hear that you enjoyed our outdoor cinema. We strive to create unique and enjoyable experiences for our guests, and it sounds like the outdoor cinema was a highlight for you.Thank you once again for choosing to stay with us and for your kind words. We look forward to welcoming you back in the future for another relaxing and enjoyable visit.Warm regards,Emanuel PrasodjoGeneral Manager

Dear Guest,Thank you for taking the time to share the great experience of staying at our resort. We are happy to find you enjoyed your stay here and we look forward to welcoming you back here in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Nicholas,Thank you for taking the time to share your experience at our one-bedroom villa. We are delighted to hear that you found the room to be clean, aesthetically pleasing, and well-appointed with a large bathroom. It's always our goal to provide a comfortable and visually appealing environment for our guests.We are also thrilled to know that our staff, especially Adi, made a positive impact on your stay through their lovely and attentive service. Your kind words are a wonderful testament to the dedication of our team, and we will be sure to pass along your compliments to Adi.We appreciate your advice regarding the breakfast timing. Ensuring that our food is warm and fresh for all guests is a priority, and your feedback provides valuable insight into how we can enhance our breakfast service. We will take your suggestion into consideration to improve the dining experience for all our guests.Thank you once again for choosing to stay with us and for your constructive feedback. We hope to welcome you back soon for another delightful experience.Warm regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Daniel,Thank you for taking the time to share your feedback about your recent stay with us. We truly value your input as it helps us improve our services.We're glad to hear that you had a nice stay and that you found our staff and hotel to be pleasant. Your positive comments about our team are greatly appreciated, and we are committed to maintaining a high level of hospitality.We also appreciate your honesty regarding the pricing and the quality of our food and beverages. We constantly evaluate our offerings to ensure that they are competitive and meet the expectations of our guests. We will certainly take your feedback into consideration as we work on improving our culinary offerings.Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly if you decide to return, and we will do our best to ensure that your experience is even more enjoyable.Once again, thank you for choosing to stay with us, and we look forward to the possibility of serving you again.Warm regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Monika,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed your stay at our accommodation, appreciated the scenic location by the sea, and found our staff courteous and helpful. We apologize for the inconvenience caused by the construction work on the pool; we understand how this could have impacted your experience. Your feedback helps us improve, and we hope you'll consider staying with us again in the future for an even better experience. We're committed to providing you with a wonderful stay next time!Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Ivan,Thank you for your wonderful review! We're thrilled that you found our hotel and the surrounding area absolutely beautiful, and we're delighted to have contributed to your amazing stay with breathtaking sunsets. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another memorable experience.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Kyoo,Thank you for your review! We're pleased to hear that you enjoyed our resort's amenities, and we appreciate your feedback. We hope you had a great stay, and we look forward to hosting you again in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Adam,Thank you for taking the time to share your experience at the ASTON Sunset Beach Resort. It's great to hear that you and your girlfriend felt safe and comfortable during your stay and that you enjoyed the property, pool, and well-air-conditioned room.I'm glad to hear that the staff was excellent and able to help you retrieve your bank card. However, I apologize that the pricing for breakfast and bike rental was higher than expected. It's good to know that there are cheaper options in town for breakfast, and I will consider including bike rental in our offerings or ensuring that the bikes for rent in front of the property are in better condition.Overall, I'm happy to hear that the ASTON Sunset Beach Resort was a great place for you to stay on the island, despite there being cheaper options available. Thank you again for your review, and I hope you will consider staying at the ASTON Sunset Beach Resort again.Best regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Yoice,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you enjoyed our great location and that our staff provided you with exceptional service during your stay.Our team takes great pride in providing a welcoming and comfortable experience for all our guests, and we're thrilled to hear that we were able to do that for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Frazer,Thank you for taking the time to share the great feedback with us and we are very happy to find you had a great stay at our resort. We appreciated your support and we look forward to welcoming you back here in the near future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Ahran,Thank you for taking the time to share your feedback with us, we are happy to find you enjoyed your holiday here. Hopefully, your next visit will find us much better and the place will be more enjoyable. Best regards,Emanuel PrasodjoGeneral Manager

Dear Ms. Catrin,Thank you for sharing the great experience of staying at our resort, we are glad to find you were happy with our place and services. We wish to welcome you again in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Mr. Amir,Thank you for sharing your great experience with us and we are happy to find our services and facilities met your needs and you had a wonderful long holiday at our resort. I really appreciate your support in recommending our place to your friends and families. We wish to see you again here in the future. Best regards,Emanuel PrasodjoGeneral Manager

Dear Yoon Koo,Thank you for taking the time to share your great feedback with us and glad to find you were happy with our resort. We look forward to seeing you again on your next visit to our place. Best regards,Emanuel PrasodjoGeneral Manager

Dear Andrena,Thank you for sharing the great experience of staying at our place and I have extended your compliment to Komang accordingly. We really appreciate your support and look forward to seeing you again in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Guest,Thank you for taking the time to let me know about certain priority actions to be taken to improve the bathroom quality and comfortable, the wifi coverage, and the food quality. I really appreciate your help with this feedback and I am going to find the best way for wifi access points installation for good coverage, and find out the best way to renovate the bathroom for better comfort, I am really sorry for the inconvenience experience during your stay here and hopefully, you will find us better in your next visit to Gili islands. Best regards,Emanuel PrasodjoGeneral Manager

Dear Benoit,Thank you for sharing your great feedback with us and is glad to find you had a really great holiday in our resort. We wish to see you again here in the future.Best regards,Emanuel PrasodjoGeneral Manager

Dear Guest, Thank you for sharing your great experience of holiday with us. We are glad to find you had a wonderful honeymoon holiday and memorable moment here. We wish to welcoming you again at our resort in the near future. Best regards, Emanuel Prasodjo General Manager

Dear Kristian, Thank you for the 5 stars rating and your kind feedback on our resort and services, we are glad that you had experienced the enjoyable holiday here, hopefully we will see you again in the near future. Best regards, Emanuel Prasodjo General Manager

Dear Melitta, Thank you for your kind feedback and we really appreciate your support, we wish to welcoming you again in the near future. Best regards, Emanuel Prasodjo General Manager

Dear Sofiene, Thank you for your kind rating and support. We wish to see you again in the future. Best regards, Emanuel Prasodjo General Manager.

Dear Amyl, Thank you for your generous rating on our resort and we look forward to seeing you again in the future. Best regards, Emanuel Prasodjo General Manager

Dear Guest, Thankyou for providing us with your helpful feedback and I am sorry for the inconvenience experience that you had during your stay in our resort. I have looked into the issues and taken necessary action to improve them as soon as possible. Hopefully you will find us better in the future. Best regards, Emanuel Prasodjo General Manager

Dear Simone, Thank you for your great rating and positive comment. We look forward to seeing you again in the near future. Best regards, Emanuel Prasodjo General Manager

Dear Mounir, Thank you for your great feedback and glad to find you enjoyed your holiday here. We look forward to seeing you again in the future. Best regards, Emanuel Prasodjo General Manager

Dear Guest, Thank you for providing us with your great comment and suggestion, I am sorry for the bike that currently only available by the third parties rentals around the hotel, thank you for your understanding and see you again here. Best regards, Emanuel Prasodjo General Manager