「Extremely pleasant and attentive team. Very helpful upon our arrival by delayed trains and monitoring to assist us with check-in. Excellent views and away from crowds, but still accessible.」
「This is the most wonderful hotel. The scenery and the buildings were amazing and a really lovely hostess. It was clean and quiet. The surroundings and the atmospere was amazing. We would definitely love to come back. I can really recommend this hotel.」
「Room is new clean big . Environment is beautiful facing the lake can hear the bird sings . Free carpark . Just the older waitress in the restaurant is not very nice , I ask her give me some hot water for my bottle , she just open the tap water for me .」
「My initial lower review was based on initial impression of the room and room only. The staff could not have been any better or more attentive. Some of the absolute best customer service I’ve ever experienced. Especially from Alice, Isabella, and Leonardo.
I responded to email from Expedia about first impressions. The management staff at Casa du Lac reached out to me for feedback. I met with Guest Experience Manager Alice to explain. She was extremely receptive to my issues with the room and...