客房景觀

雙子座高爾夫假日公寓的評價

4 out of 5
雙子座高爾夫假日公寓
45 Hayle Street, Burleigh Heads, QLD

評價

8.8

優異

10 分評分,優異;439 則評價中有 242 則" "
8 分評分,不錯;439 則評價中有 151 則" "
6 分評分,一般;439 則評價中有 28 則" "
4 分評分,欠佳;439 則評價中有 11 則" "
2 分評分,很差;439 則評價中有 7 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.6/10 

環保程度

評價

2/10 很差

真實旅客

不滿:整潔度、職員與服務和住宿狀況
I've never seen such a dirty place before. There’re chocolate leftovers in the cupboards and there're lots of ants. The ants kept visiting us during our stay. The service of the reception was also very bad. They refused to help us to make a local phone call when we had trouble making the call! Their admin was also terrible. The reception asked me to settle a payment, but I was sure that we'd settled all payment. I tried to clarify the whole thing. One reception lady firmly said that we'd joined some tours. But we didn’t. Then the other reception lady said, 'You are Chinese. Maybe, some other Chinese joined the tours, and we mixed you up' That’s ridiculous. They identify people with their skin colour? Not their apartment number or their names? Then, the lady really found that the people joined the tours and hadn’t settled the payments was from Unit 84 and we stayed in Unit 94. That’s was the reason why they had mixed things up. Before I left the reception counter, I asked them again if the whole thing was really settled and we didn't owe them any money. The lady said yes. But that’s was the end. On 3/8, 4 days after we’d checked out Gemini Court, they sent me an email to ask me to contact them because we had joined some tours without settling the payment. 30 minutes later, they sent me another email telling me to ignore the previous email WITHOUT saying sorry for making such a big mistake. What a joke! I won't forget that they made the terrible mistake because we are Chinese!

10/10 優異

shigeru

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
I had a pleasant stay. Thank you.
於 2024 年 3 月住了 4 晚
Therese 於 2024年3月26日的回應
Thank you for your review, Shigeru! We look forward to welcoming you back to Gemini Court for another great holiday!

4/10 欠佳

John

家人同遊
讚好:設施服務
不滿:整潔度和住宿狀況
Room was very dated and bathrooms have cracked tiles and mouldy silicone and ceiling spots they trues to pain over . Room in desperate need of a renovation. Other rooms much better condition. Nice views. Overall for my experience not worth the money.
於 2024 年 1 月住了 7 晚
Therese 於 2024年1月21日的回應
Hi John. Thank you for taking the time to share your feedback with us. We sincerely apologise for the aspects of your stay that did not meet your expectations, and we appreciate your candid review.You chose to book a standard apartment. These apartments are advertised and pictured as apartments in more original condition. You did have the option to book a superior apartment which are apartments that have been modernised/upgraded/renovated. We understand the importance of maintaining our accommodation to the highest standards, and your feedback is instrumental in guiding our improvement efforts. It's disheartening to hear that your experience did not reflect the value we aim to provide. We want to clarify that silicone stains are impossible to remove without re-siliconcing the bathroom entirely. Please be assured that we are taking steps to address this issue, and the owner is committed to finding a resolution.We appreciate your feedback and the opportunity to address these concerns.

10/10 優異

Diego

於 2023 年 12 月住了 2 晚
Therese 於 2024年1月10日的回應
Hi Diego, Thanks for your perfect review.Kind regards,Gemini Court

4/10 欠佳

Rebecca

親子同遊
不滿:整潔度、設施服務和住宿狀況
Our apartment was dated which was advertised, but not to the condition to the photos. Broken chairs, poor lock on balcony, broken fridge shelf, dirty bun, food bits. Poor Utensils for kitchen set up, couldn’t cook a frozen pizza no tray. No facewashers supplies. Stains on the pillow and pillow cases. Not safe for little ones. We checked out early so happy to be home. Beautiful view and that was it.
於 2023 年 11 月住了 2 晚
Therese 於 2023年11月9日的回應
Dear Rebecca,Thank you for taking the time to share your feedback about your stay at Gemini Court. We sincerely apologise for the challenges you encountered, and we truly appreciate your honesty.We're sorry to hear that the condition of the apartment did not meet your expectations. We acknowledge the issues with broken chairs, a lock on the balcony, a broken fridge shelf and cleanliness concerns. This is certainly not the experience we aim to provide, and we take your comments seriously.We have immediately prioritised the repair of these maintenance issues to ensure that future guests do not encounter similar issues. Our team is working diligently to rectify the shortcomings you've highlighted, including updating our kitchen utensils and ensuring that all necessary supplies are consistently available. Please note that we do not supply face washers as there is very little demand for them.Your feedback is invaluable in helping us improve, and we are committed to providing a better experience for our guests moving forward. We understand the importance of safety, especially for families with little ones, and we are taking steps to enhance our safety measures.We appreciate your positive note about the beautiful view, and we genuinely regret that it was overshadowed by the issues you faced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional stay that you deserve.If you have any further comments or concerns, please feel free to reach out to us directly. Thank you for bringing these matters to our attention.

8/10 不錯

Michelle

於 2023 年 10 月住了 3 晚
Therese 於 2023年10月26日的回應
Hi Michelle. Thank you for your review. We trust you enjoyed your stay. We hope to welcome you back to Gemini Court in the near future for 10/10 stay!

10/10 優異

Cam

讚好:整潔度和住宿狀況
Great place to stay, close to the beach and local shops, would definitely recommend to others.
於 2023 年 9 月住了 6 晚
Therese 於 2023年10月9日的回應
Thank you for your lovely review, Cam! We look forward to seeing you next time!

10/10 優異

Annette

家人同遊
讚好:整潔度、設施服務和住宿狀況
Gemini Court provided excellent communication from the time of booking. Our stay with them was so enjoyable. The access to shopping and dining options in Burleigh were amazing. As was the easy access to beaches and the national park. It was a delight to begin every day with a 5km walk through the national park and we sighted many whales during our stay. The pool was heated to a comfortable temperature and the spa was the best way to end our days.
於 2023 年 9 月住了 14 晚
Therese 於 2023年10月9日的回應
Hi Annette. Thank you for writing such a lovely review! We are thrilled you enjoyed your stay and appreciated our detailed communications and arrival information! We look forward to welcoming you back to Gemini Court for another wonderful holiday!

8/10 不錯

Susan

讚好:整潔度和住宿狀況
於 2023 年 9 月住了 11 晚
Therese 於 2023年9月28日的回應
Thank you for your review, Susan! We hope to welcome you back to Gemini Court in the near future to turn your 4/5 into 5/5!

10/10 優異

Billie

讚好:整潔度、設施服務和住宿狀況
Stunning view. Perfect location, short walk to the beach, national park and restaurants. The property exceeded our expectation and we cannot wait to come back
於 2023 年 9 月住了 4 晚
Therese 於 2023年9月28日的回應
Thank you for your glowing review, Billie! We look forward to welcoming you back soon!

10/10 優異

Atsushi

家人同遊
讚好:設施服務和住宿狀況
The customer service was friendly and their response was quick, making the experience very pleasant. Above all, the view of the beach and Burleigh Heads from the room was absolutely breathtaking.
於 2023 年 7 月住了 25 晚
Therese 於 2023年8月13日的回應
Thank you, Atsushi! See you next time!

10/10 優異

Kanako

於 2023 年 8 月住了 7 晚
Therese 於 2023年9月2日的回應
Thank you Kanako for your perfect review.We are glad you enjoyed your stay and we look forward to welcoming you back for another holiday.Kind regards,Theres

10/10 優異

Timothy

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
The hotel was close to the action (beaches, shops, bars & restaurants) but also felt a little tucked away when you were in your room. The views even from the 3rd floor were great and the rooms itself was large and well cared for. The reception staff were also friendly and even allowed us to check in early which is rare these days. Will definitely stay again.
於 2023 年 8 月住了 3 晚
Therese 於 2023年8月8日的回應
Thank you for your beautiful review, Timothy! We look forward to welcoming you back in the near future!

10/10 優異

真實旅客

讚好:整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 2 晚
Therese 於 2023年7月24日的回應
Thank you for your perfect review, Richard! Thrilled you enjoyed your stay. We hope to welcome you back to Geminin Court

10/10 優異

James

親子同遊, 多人同遊
讚好:整潔度、設施服務和住宿狀況
Really good value, high quality unit in the middle of Burleigh. Everything you need from an apartment and within walking distance of the best spots on the coast. Only slight criticism was the road noise from Gold Coast Highway.
Therese 於 2023年6月12日的回應
Hi James. Thank you for taking the time to write a review! We hope to see you next time!

8/10 不錯

Judith

伴侶同遊
讚好:整潔度和設施服務
Great locality, an easy walk to beach, cafes and restaurants. Pleasant helpful staff. We’d definitely stay there again and recommend to others.
於 2023 年 5 月住了 7 晚
Therese 於 2023年5月9日的回應
Thank you, Judith! We hope to see you again soon!

10/10 優異

Debra

家人同遊
讚好:整潔度、設施服務和住宿狀況
The location was perfect and the view was stunning, close to shops, surf club we didn’t need to go outside the area. The managers and staff were wonderful, We plan on going back again.
於 2023 年 4 月住了 2 晚
Therese 於 2023年4月26日的回應
Hi Debra. Thank you for your lovely review! We look forward to seeing you for your next holiday! Call us when you're ready to book!

10/10 優異

Ralph

讚好:整潔度和客房舒適度
Stay was quite good,view great but a number of maintenance items were not completed.
於 2023 年 3 月住了 5 晚
Therese 於 2023年4月10日的回應
Hi Ralph. Thank you for taking the time to write a review.Could you please advise us what maintenance needs to be performed? We are pleased you appreciated our lovely view and it is great to know you had an enjoyable holiday.

6/10 一般

Merci

伴侶同遊
讚好:設施服務和住宿狀況
Good ocean viee, within walking distance to shops and beach and restaurants
於 2023 年 2 月住了 2 晚
Therese 於 2023年3月2日的回應
Hi Merci. Thank you for taking the time to write a review!

8/10 不錯

Michael

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great views
於 2023 年 2 月住了 2 晚
Therese 於 2023年2月17日的回應
Thank ou for your review, Michael!

10/10 優異

Darcy

伴侶同遊
讚好:設施服務和住宿狀況
Great view, short walk to Burleigh point, plenty of restaurant options
Therese 於 2023年1月10日的回應
Thank you for your great review, Darcy! We hope to welcome you back to Gemini Court for your next Gold Coast holiday!

10/10 優異

Pete

讚好:整潔度、設施服務和住宿狀況
so close to burleigh heads national park walk and beach. close walk to burleigh shops. so quiet in apartment
Therese 於 2023年1月10日的回應
Thank you for your great review, Pete! We hope to welcome you back to Gemini Court for your next Gold Coast holiday!

10/10 優異

Ann

10/10 優異

Peter William

伴侶同遊
讚好:整潔度和住宿狀況
Just a very nice place all around views positions unit was excellent
Therese 於 2022年12月24日的回應
Hi Peter William,Thanks for your great review. Our low-floor units have fabulous views. We are thrilled that you have enjoyed your stay and we look forward to welcoming you back soon.Kind regards,Gemini Court

10/10 優異

Sophie

讚好:整潔度、設施服務和住宿狀況
Therese 於 2023年11月9日的回應
Thank you for your great review, Sophie!We are thrilled you had a great time and we look forward to welcoming you back to Geminin Court for another fabulous holiday!

4/10 欠佳

Michelle

家人同遊
不滿:整潔度、設施服務和住宿狀況
The view was good.
Therese 於 2022年12月13日的回應
Hi Michelle. Thank you for taking the time to write a review. It is disappointing when receiving a review such as yours. A 2/5. We weren't aware of any issues you were experiencing. We would have appreciated knowing so we could have had any/all problems resolved promptly. Please email or phone us to us to advise the issues you were experiencing. We would love to welcome you back to Gemini Court to turn you 2/5 review to a 5/5 review!

8/10 不錯

Timothy (Annangrove)

讚好:整潔度、設施服務和住宿狀況
Great stay and location
Therese 於 2022年11月28日的回應
Thank you for your review, Timothy.We hope to welcome you back to Gemini Court for your next Gold Coast holiday!

10/10 優異

caitlin jessica

讚好:整潔度、設施服務和住宿狀況
於 2022 年 10 月住了 5 晚

8/10 不錯

Greg

於 2022 年 10 月住了 7 晚
Therese 於 2022年10月14日的回應
Thank you, Greg! We trust you had a wonderful holiday and loved Burleigh Heads as well as our marvellous views! We hope to welcome you back to Gemini Court another time!

8/10 不錯

Barbara Gail

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Reception staff where great. Need to explain about the security key as we had no idea how to get into apartment from the car park. A small first aid kit would be could as hubby cut his finger and we had nothing for it
於 2022 年 10 月住了 5 晚
Therese 於 2022年10月10日的回應
Hi Barbara, thank you for taking the time to write a review. We have a first aid kit at reception. We also have a 24-hour service for any issues that arise. Next time, please phone our landline for assistance. We are pleased you enjoyed your stay and appreciated our great staff!

8/10 不錯

David

家人同遊
讚好:整潔度和客房舒適度
於 2022 年 9 月住了 3 晚
Therese 於 2022年9月27日的回應
Thanks, David!

10/10 優異

Karen

家人同遊
讚好:整潔度、設施服務和住宿狀況
Amazing location and awesome views!
於 2022 年 9 月住了 3 晚
Therese 於 2022年9月26日的回應
Thank you, Karen! It is great to know you had a great stay! See you next time!

8/10 不錯

Reg

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Good location and view
於 2022 年 9 月住了 10 晚
Therese 於 2022年10月10日的回應
Thanks, Reg!

10/10 優異

Mark

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Good size apartment with magnificent views. Lovely resident managers who couldn’t be more helpful.
於 2022 年 8 月住了 3 晚
Therese 於 2022年8月31日的回應
Thank you for your superb review, Mark! We look forward to seeing you next time!

8/10 不錯

Vivien

家人同遊
讚好:整潔度和客房舒適度
Lovely outlook, close walking distance to beach dining etc
於 2022 年 8 月住了 5 晚
Therese 於 2022年8月23日的回應
Hi Vivien. Thank you for taking the time to write a review. It is great to know you loved our beautiful views and superb location. We look forward to turning your 8/10 stay into a 10/10 stay next holiday!

10/10 優異

Corey

親子同遊
讚好:整潔度和住宿狀況
Awesome
於 2022 年 8 月住了 4 晚
Therese 於 2022年10月17日的回應
Thanks, Corey!

4/10 欠佳

Raimy

於 2022 年 7 月住了 8 晚

8/10 不錯

Gail

It was clean , quiet and had tremendous views.
於 2022 年 7 月住了 4 晚
Therese 於 2022年7月31日的回應
Hi Gail. Thank you for taking the time to write a review! We are so glad you enjoyed your stay and we hope to welcome you back again.

8/10 不錯

Kellie

家人同遊
讚好:整潔度、設施服務和住宿狀況
Secure and convenient location. Beautiful views.
於 2022 年 7 月住了 5 晚
Therese 於 2022年7月22日的回應
Hi Kellie. Thank you for your review. We are thrilled you enjoyed your stay and we hope to welcome you back to Gemini Court to turn your 4/5 into a 5/5! See you next time

10/10 優異

Robyn

家人同遊
讚好:整潔度、設施服務和住宿狀況
Staff were friendly and apartment was exactly what I was after. Great location
於 2022 年 7 月住了 2 晚
Gemini Court 於 2022年7月15日的回應
Thank you Robyn, so happy you enjoyed our service. Our large units with spectacular views nis a great location to relax and recharge. All the best, Kind regards, Therese

10/10 優異

Tegan

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Loved staying at Gemini resort. Best things amongst many for me was the view from floor 12, being close to shops, amenities and beach access.
於 2022 年 5 月住了 2 晚
Jen 於 2022年6月4日的回應
Thank you for the raving review. We are thrilled that you enjoyed everything we have to offer and our service. We are so glad that all our hard work is noticed and appreciated. James st offers a village feel shopping experience and there is also Stocklands with Woolworths, Aldi"s and Big W to name a few of the anchor tenants.  Don't forget our world-class beaches and the amazing views of the beach, ocean and all the way to Surfers. We also have the whales passing! Our guests have many happy returns and we hope to see you again!

6/10 一般

Katerina

親子同遊
Beautiful location, quite nice and spacious self contained apartments, Staff ok, manager/receptionist ( not exactly sure maybe owner, who knows), pretend nice, I was running late to check out, due to our uneasy situation, they were pretty much kicking me out, I’ve been told not to worry about vacuuming that the cleaner will do it, that’s why they are paying them, and then cop $170 for late checkout and not Vacuuming the unit.. Quite poor behaviour, especially they knew about our situation.
於 2022 年 4 月住了 5 晚
Extremely late check out and a filthy unit 於 2022年5月6日的回應
Hi Katrina on Wotif, Thank you for your review. We are glad you enjoyed our location and spacious apartments for your 5-night stay. We were very understanding when you phoned 15 minutes before our 10am check out time and you advised that you were going to be late in checking out. We did ask a few times how late, as we had guests checking into that unit at 2pm. You advised you might be an hour late. At 1.45pm you were still in your unit. The cleaners were waiting outside your door, as they must complete all the cleans before our advertised 2pm check-in time. You closed the door on them, and they patiently waited. When I spoke to you at that time you advised that you had to vacuum. As our cleaners were there and would do the vacuuming, plus you were 4 hours late in checking out, I unbeknown to the state of your unit, kindly advised that the cleaners would vacuum. Our manager came up to the unit to see why you had still, after 2pm, not checked out. The new guests had arrived and had every right to expect to check in. What we saw when in your unit, was the absolute filth that the unit was in. There was popcorn and dirt throughout the whole 2-bedroom apartment, the popcorn was even under all the beds. No wonder you had wanted to vacuum. There was what seemed like avocado smeared into the carpet which required extra carpet cleaning. What should have taken 2 cleaners an hour to clean, we had the manager and staff out of reception attend your unit to clean your filth. It took 4 people well over an hour to clean your filth in the unit, all while the new guests waited to check in. We also noted that a chair that you reported "just broke" when your child sat on it could never have "just broken" with a child's weight. The child or someone was clearly swinging on the chair, for it to have broken. So, to clarify, you were charged $40, $10 per hour, for your late checkout, $30 for extra carpet cleaning, $30 per hour cleaners and time taken to clean, $10 to remove all trash left in the filthy unit. What you got was the manager's help, to help you move 17 suitcases, many boxes plus your two children into the lift and offloaded into the carpark, cleaners who dealt with your filth and worked overtime because of your extremely late, unauthorized check-out and you should have been charged for the broken chair! By the way, your unit held the cleaners back which meant they missed their bus and train home, causing more inconvenience. Under the circumstances we think that as a team we did extremely well, courteous, and positively attending to your issues at hand, so thank you for telling us we were ok!

10/10 優異

Sue

家人同遊
讚好:整潔度和住宿狀況
Very clean and comfortable
於 2022 年 4 月住了 6 晚
thanks 於 2022年5月6日的回應
Hi Sue on Wotif Thanks so much for your perfect review. It is always great that our guests enjoy our very clean , comfortable, spacious units with the best beach and ocean views. Doesn't the view sparkle at night when you see all the way up to Surfers? We hope to welcome you back for another comfortable holiday. Kind regards, Therese

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Fantastic location. Friendly, helpful reception staff. Communication was faultless. Room had a homely atmosphere with everything we needed. Will definitely stay there again.
於 2022 年 2 月住了 3 晚
Jen 於 2022年2月24日的回應
Hi Andrew, Thank you so much for your perfect review. We really appreciate you're taking the time to review our spacious units, our magnificent views and how close we are to all that Burleigh has to offer. We look forward to welcoming you back again soon.

10/10 優異

Mattia

親子同遊
讚好:整潔度和住宿狀況
Great apartment very spacious! Amazing view of the ocean - great location. Reception staff very friendly highly recommend
於 2022 年 1 月住了 3 晚
Gemini Court 於 2022年1月12日的回應
Hi Mattia, Thank you so much for your perfect review. We really appreciate you're taking the time to review our spacious units, our magnificent views and how close we are to all that Burleigh has to offer. We look forward to welcoming you back again soon.

6/10 一般

Jennifer

伴侶同遊
讚好:整潔度和設施服務
The unit had a lovely view of the ocean & was very spacious, but maintenance was being done on the building which caused some noise & inconvenience. Also if you are a couple without children, the location of the pool was right next to our living areas & bedroom & it was very noisy every night with children in the pool. Overall we enjoyed our holiday- Burleigh is a beautiful beach & the shops are close. Don’t know if we would rebook. Better for families than older couples.
於 2021 年 12 月住了 7 晚
Gemini Court 於 2021年12月13日的回應
Dear Jennifer, I am so glad you enjoyed staying in Burleigh. It is however disappointing that you were concerned about the noise. When you checked in and your husband made it clear that he wasn't happy with the noise coming from the pool we offered to move you straight away however you declined our offer. We have many older guests that absolutely love staying at Gemini and love staying in unit 64 in fact it is one of our most popular units. We hope to see you again in the future. As Gemini Court has one of the best views on the Gold Coast.

8/10 不錯

Stephen

家人同遊
讚好:整潔度
Convenient
於 2021 年 10 月住了 3 晚
Gemini Court 於 2021年10月28日的回應
Thank you for your good review, Stephen!

10/10 優異

Vanessa

家人同遊
讚好:整潔度、設施服務和住宿狀況
We had an amazing view of Burleigh beach from the lounge, kitchen and bedrooms. It made you feel instantly relaxed.
於 2021 年 9 月住了 5 晚
Jen 於 2021年10月6日的回應
Hey Vanessa! Thank you for leaving us a perfect review! We are thrilled you enjoyed our spectacular views and Burleigh Heads is a great location next to both a national park and world-class beaches as well as village shopping and a variety of cafes and restaurants. Something for everyone! We hope to welcome you at Gemini Court soon again!

10/10 優異

真實旅客

家人同遊
讚好:整潔度和客房舒適度
於 2021 年 8 月住了 2 晚
Therese 於 2021年8月24日的回應
Thank you for your great review Gregory! See you next time!

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、設施服務和住宿狀況
Loved the view and the size of the apartments. The apartment had a fully equipped kitchen and had everything we needed.
於 2021 年 6 月住了 7 晚
Therese 於 2021年6月29日的回應
Hi Anonymous. Thank you for taking the time to write a review. We are pleased you appreciated our spacious and well equipped apartments. We hope to welcome you back to Gemini Court in the near future.