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芒特拉文斯酒店的評價

4 out of 5
芒特拉文斯酒店
18 Fern Street, Surfers Paradise, QLD

評價

8.4

很好

10 分評分，優異；298 則評價中有 136 則" "
8 分評分，不錯；298 則評價中有 106 則" "
6 分評分，一般；298 則評價中有 41 則" "
4 分評分，欠佳；298 則評價中有 7 則" "
2 分評分，很差；298 則評價中有 8 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

8.4/10 

住宿狀況

評價

2/10 很差

fang (上海)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
花五星级酒店的钱来住廉价出租屋！
不得不说，这是我此次澳洲行感觉最不好的一家酒店，也是我订的最贵的一家酒店；这类公寓式酒店基本上没有什么服务，我预订的是尽量给我安排朝海一面的房间，结果给我的是三楼朝马路的，路上跑车的轰鸣能吵死你，他们也没有任何的解释，因为基本上就没有服务人员；我预订了加床，他们把折叠床扔客厅就拉倒了；房间客厅蛮大结果卧室很小，我自己费力的移开一个床头柜再使劲把加床挤了进去；最让人倒胃口的就是整个房间的装修，完全没有度假感，就是国内出租屋的简单装修感觉，尤其是卫生间，low得让我想起以前的大学宿舍，里面还摆上洗衣机各种杂七杂八的东西；随客房钥匙附送的一张单子上，写了各类收费标准，基本上要啥都得收钱，作为一个没有大堂，更没有大堂免费wifi的公寓酒店，居然客房免费wifi都不提供；客房里提供的玻璃杯是质量最差的那种普通玻璃做的，我4岁的儿子不小心在厨房打了一个，尖锐的碎屑一地都是，我儿子当时还光着脚，幸好没割到，否则我都知道是我自己负责还是他们负责；我老婆后来还在靠近阳台的客厅地毯上被玻璃扎破了脚，那显然是之前别人打碎了玻璃一直没清理干净；搞笑的是这个酒店只提供三条毛巾，一周内如果需要更换是要加收钱的，还好我只有三个人，住三个晚上；总之一句话，选这个酒店是我这么多年国外旅行以来感觉最差的，花了五星级酒店的钱，住了回国内的廉价出租屋！

8/10 不錯

Hoi Yin (Hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Little bit far away from train station but easy to get there

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
绝佳的地点
非常舒适的酒店，设备齐全，服务佳，地理位置绝佳，上哪儿都很方面，下次一定还会入住这家酒店。

10/10 優異

林 (中国大连)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
无可挑剔的酒店
真是住的太舒适了,大房间,大阳台,位置佳,真是完好无缺.

10/10 優異

Jialu

讚好：整潔度和職員與服務
very nice! must come back!
very nice! must come back!

10/10 優異

Ina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Nice place, lots of room in the apartment, nice and smiling personal. Nice pool area.
於 2020 年 2 月住了 3 晚

8/10 不錯

Debbie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

於 2020 年 1 月住了 5 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious home away from home
We had room 1007 which was a very spacious 2 bedroom apartment with wrap-around balcony overlooking the pool and beach. Excellent storage in every room. Like a home away from home with dishwasher, washing machine, dryer. Only enough detergent supplied for 2 laundry washes and 2 dish washes so don’t rely on these. Shampoo, conditioner, body wash and body lotion and soap provided in each of the 2 bathrooms. 2 air con units. Comfy beds. Very friendly and helpful reception staff. Great pool, spa, sauna and gym. The only negative was that we had family staying in a 2- bedroom apartment on the 2nd floor for what appeared to be the same price and their apartment was much smaller and lacked the beach view we had. Would recommend for families.
於 2020 年 1 月住了 7 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務和設施服務
Didn’t get enough towels for all guest Open late close early Not enough toilet papers Dryer not working
於 2019 年 12 月住了 4 晚
Jo 於 2019年12月28日的回應
Dear Guest, Thank you for taking the time to share your feedback Apologies for not having enough towels for you all. We do have an after hours service for these situations, we get left a message and can attend to the next day if you are out. I apologise for any convenience.

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
於 2019 年 12 月住了 2 晚
Jo 於 2019年12月26日的回應
Thank you for taking the time to review Mantra Wings,

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were super nice and helpful. Motel as a whole was very clean and tidy.
於 2019 年 11 月住了 2 晚
Jo Gribble 於 2019年12月24日的回應
HI there, Thank you so much for taking the time to do us a review. The team at Mantra Wings will be so happy to hear this. We hope to see you again soon.

10/10 優異

Ian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 4 晚
Jo Mantra Wings 於 2019年12月23日的回應
Hi Ian, Thank you for taking the time to review us. Merry Christmas.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great pool and very spacious room, close to trams.
於 2019 年 10 月住了 8 晚

10/10 優異

Hayley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a perfect weekend away everything so close will stay again
於 2019 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
There were a few broken electricity points in the apartment, no coffee in the room and some confusion regarding pool towels and wi-fi but apart from that, the pool was great (steam room out of order for a whole week), the apartment was clean, modern and the staff were friendly and helpful.
於 2019 年 9 月住了 5 晚

4/10 欠佳

真實旅客

不滿：整潔度
Despite my checkin being confirmed my swipe pass would not let me into the building after hours and I couldn't use it in the lift to access to my floor the reception hours were limited and I had to call the afterhours number often to help me or ask residents of the building to help me use the lift
於 2019 年 9 月住了 3 晚
. 於 2019年9月21日的回應
Thank you for taking the time to write a review. My apologies to hear this about your access to the building. I understand with restricted office hours it is hard to directly get this resolved. I will make sure the process of any after hour issues are resolved in a more timely and efficient manner. Again, Our apologies for the inconvenience this caused. Regards Office Supervisor

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The proximity to eateries and the view out to the river and the hinterland was stunning. The beach for those who like the beach is just a short walk away.
於 2019 年 6 月住了 3 晚
Ally 於 2019年7月7日的回應
Good Morning, Thank you so much for your lovely review - we are happy to hear you enjoyed your stay with us here at Mantra Wings Resort :)

8/10 不錯

TV

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Very impressed with price first and foremost, the check in was great and the few reception staff we meet were all extremely hospitable, warm and great people... Found the apartment to be a great size and layout etc but sadly very dirty in places, and could do with an intense clean. The ceiling fans and AC were so dirty we didn't want to turn them on. Bathroom grout could do with some serious exit mould and just a thorough clean throughout the entire apartment would have it shining again. Pool, gym, bbq, spa area's were spotless and beautifully kept.
於 2019 年 4 月住了 2 晚
Ally 於 2019年5月21日的回應
Good Afternoon, Thank you for your lovely review and we also appreciate the feedback given. Im sorry to hear that the room was not up to your expectation on arrival, here at Mantra Wings we like to ensure our guests have a nice relaxing stay - i will be sure to look into this matter further. We hope overall you enjoyed your stay with us at Mantra Wings Resort and we hope to welcome you back in the near future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 4 晚

6/10 一般

真實旅客

家人同遊
不滿：設施服務和住宿狀況
Like: - location -swimming pool Didn’t like: - Aircon in the living room didn’t work. -Dryer was not working.
於 2019 年 4 月住了 2 晚
Ally 於 2019年5月3日的回應
Good Morning, Thank you for your review and feedback - we hope to welcome you back in the near future.

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Good afternoon We reserved 2 nights in the mantra wings surfers paradise , I normally would never complain , and I do no expect anything in return. But I would like to outline the below 1. The room was dirty - imot sure if the clean was completed in full as Carpet was dirty - I don’t think it had been vacuum in both bedrooms The bathroom was dirty - tiles dirty , shower tiles dirty with shampoo( or who knows ) on it The blinds in the bathroom was covered in mould The main toilet bowl was dirty - I cleaned it prior to my children using it The tracks in the wardrobes were extremely dirty - with dust, dirty and debris- along with the carpet inside the wardrobes There were stains on the blanket in the main bedroom The white couch had marks all over it And the mould visable in the air conditioning unit In the lounge room was beyond words - we did not use it . The kitchen chairs were filled with food crumbs and bits of bread My children , did make a mess on the kitchen floor with some food ( near the breakfast bench ) However , the mess/ room standard when we arrived was disappointing . We were staying in level 6, room 603
於 2019 年 4 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 4 晚

10/10 優異

真實旅客

於 2019 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度
The bed rooms where not airconditioned and in summer that is unacceptable. The room description didn’t not tell me they were not and only the main living areas had an air conditioner.
於 2019 年 1 月住了 5 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good location to beach and mil shopping street. Spa in swimming pool is very helpful for relaxation.
於 2018 年 12 月住了 2 晚
Ally 於 2019年1月8日的回應
Good Moring, Thank you for your feedback, we are glad you enjoyed your stay with us here at Mantra Wings Resort. We hope to welcome you back soon :)

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is clean and updated. Good location. Good view.
於 2018 年 12 月住了 6 晚
Ally 於 2019年1月8日的回應
Thank you for your lovely review - we hope to welcome you back soon.

8/10 不錯

Rune

讚好：住宿狀況和客房舒適度
不滿：職員與服務
Kjempefin leilighet nær sjøen.
En fantastisk leilighet og fin utsikt. Litt dårlig renhold i dusjen og ikke nok håndklær til alle. Dette trekker litt ned på renhold og service desverre. Vi fikk ikke beskjed eller har lest at resepsjonen stengte tidlig på søndager. Hadde litt problemer med å få nøkkel til leiligheten, da safen den lå i ikke virket. Ellers en super flott leilighet med stor balkong for 5 personer. Kjempefin pooi med fint uteområde.
於 2018 年 12 月住了 2 晚
Ally 於 2018年12月17日的回應
Good Morning, We thank you for all your feedback given regarding cleaning - I'm so happy you and your family enjoyed your stay at Mantra Wings Resort.

6/10 一般

真實旅客

於 2018 年 11 月住了 3 晚

6/10 一般

Jeong Suk

넓은 공간, 오래된 느낌
공간이 넓어서 좋았어요. 단점은 거실 카페트가 낡아서 숙소 전체가 전체적으로 오래된 느낌을 받았고 우리가 머문 숙소는 1 층 이라서 아쉬웠어요. 그리고 리셉션이 5 시에 문이 닫아요.
於 2018 年 10 月住了 2 晚
Ally 於 2018年11月7日的回應
Hi Jeong Thank you for your feedback - all feedback is appreciated.

8/10 不錯

真實旅客

讚好：住宿狀況
Location friendly staff. Clean and comfortable. Parking.
於 2018 年 10 月住了 2 晚
Ally 於 2018年11月6日的回應
Good Morning, What lovely feedback thank you so much - we hope to welcome you back in the near future :)

8/10 不錯

Garry (Adelaide)

讚好：整潔度、職員與服務和住宿狀況
Great apartment size catered for our needs, was a great river and partial seaview but had asked specifically for a sea view.
於 2018 年 10 月住了 6 晚
Ally 於 2018年11月6日的回應
Hi Garry, What a lovely review - I am so happy you enjoyed your stay with us. We hope to welcome you back in the future :)

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 3 晚

8/10 不錯

Jan

讚好：職員與服務和客房舒適度
Great holiday
All good, would stay here again
於 2018 年 9 月住了 7 晚
Ally 於 2018年11月6日的回應
Hi Jan, we are so happy you enjoyed your stay with us - we hope to see you again soon :)

10/10 優異

Anthony (Toowoomba)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great 3 days spent at Mantra Wings. Second time we have stayed there whilst away playing a Golf Tournament. Rooms were spacious and comfortable. Our Room 1303 was very clean an tidy with a terrific view straight back down Surfers Paradise and the River. We never got to use the other facilities but they looked great. Reception staff were very friendly and helpful. Great place to Stay!
於 2018 年 9 月住了 3 晚
Ally 於 2018年11月6日的回應
Hi Anthony, What a nice review to read - We are so happy to hear you enjoyed your stay with us, we always like to look after our return guests. We hope to welcome you back soon, next time try our facilities they are amazing :)

8/10 不錯

kin ling

Nice stay. Good price for family stay. Close to train.
於 2018 年 8 月住了 2 晚

10/10 優異

shania

5 Stars
Didn’t get a high level but the customer service and the room itself certainly made up for it couldn’t be happier ❤️
於 2018 年 8 月住了 2 晚
Ally 於 2018年8月30日的回應
Hi Shania, I'm sorry to hear you did not get a high level apartment - if you decide to stay again please put notes in your booking for a request of high floor, unfortunately we can't guarantee anything but we do try our best. I'm glad you had a fantastic stay, thanks again for leaving such lovely feedback :)

10/10 優異

Mark

Ally
Our check in was great. Ally on reception was a delight, lovely special girl who went out of her way to help with everything we needed. Our stay was really good, had a lovely time.
於 2018 年 8 月住了 2 晚
Ally 於 2018年8月30日的回應
Hi Mark, Thank you so much that's so lovely, you have made my day! It's always nice to hear good feedback from our guests. We hope to welcome you back again soon :)

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Tired
The apartment was looking very tired and cleanliness was not a strong point.
於 2018 年 8 月住了 2 晚

10/10 優異

Lindy (Qld)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious unit with beach views and great location
Great place to stay, facilities and staff are great and could walk to lots of places aw well
於 2018 年 7 月住了 3 晚
Ally 於 2018年7月23日的回應
Hi Lindy, Thank you very much for your kind words. We hope you will visit us here at Mantra Wings Resort again in the future :)

6/10 一般

真實旅客

Lacked cleaning products like a chux wipes. The one providided was one small square and it was dirty.
於 2018 年 6 月住了 2 晚

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mantra Wings
Room was on 4th floor so could hear the road noise a bit but we did get used to it. Staff were very friendly and helpful. Great facilities, easy free parking, comfortable beds and rooms were quite large. Short walk to the beach. Overall enjoyable stay.
於 2018 年 6 月住了 3 晚
Ally 於 2018年7月23日的回應
Hi Lisa, We are happy to hear even though you were allocated a room on the Highway that you enjoyed your stay with us. We are very proud of our apartments here at Mantra Wings, they are very big and spacious. Thank you again for the nice review. We hope you would like to stay again with us in the near future :)

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Apartment in the heart of the sunshine
The apartment was spacious and modern. The pool, tennis court, gym and steam room were great. The room was cleaned regularly or the towels weren’t changed regularly, that was left for us to clean. Front desk made you feel like you were stealing every time you asked for dish washing liquid or washing powder. A tour group shuttle came to pick our group up and the front desk said I wasn’t there even though we had been staying there for 5 days so the shuttle left. Front desk booked a shuttle to pick my partner up from the airport but they booked it on the wrong day and the shuttle refused to collect him. The hotel is great but the staff let it down for me
於 2018 年 5 月住了 7 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
The hinge in the door bathroom was broken.
於 2018 年 5 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious and comfortable apartment. The usual high standard that I’ve come to expect from Mantra
於 2018 年 4 月住了 2 晚

10/10 優異

Aruna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Preetinder

Area was beautiful next to the beach but their were 2 bathrooms in the apartment and 1 of them doesn’t have lock so practically with the family you can use only 1 bathroom which got lock.

8/10 不錯

Dave (Harpenden)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great apartment close to the beach
Huge 1 bed part meant within 5 mins walk to the beach. Comfortable, quiet and clean - can’t ask for more
於 2018 年 2 月住了 2 晚

6/10 一般

Louise (Auckland, N.Z.)

讚好：職員與服務和住宿狀況
Good location. Close to beach, Pacific Fair & Tram
Staff & residents friendly. Good security. Lovely pool & spa. Also close to beach by foot. Tram & petrol station close by. Would stay again 😊
於 2018 年 1 月住了 9 晚