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黃金海岸沃科酒店 (IHG 旗下酒店)的評價

4.5 out of 5
黃金海岸沃科酒店 (IHG 旗下酒店)
31 Hamilton Avenue, Surfers Paradise, QLD

評價

8.6

優異

10 分評分，優異；1004 則評價中有 535 則" "
8 分評分，不錯；1004 則評價中有 297 則" "
6 分評分，一般；1004 則評價中有 105 則" "
4 分評分，欠佳；1004 則評價中有 46 則" "
2 分評分，很差；1004 則評價中有 21 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Ming

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Night Audit 於 2023年6月4日的回應
Thank you very much for your feedback.

8/10 不錯

Shuk Chun

於 2022 年 7 月住了 1 晚
Brooke D 於 2022年7月25日的回應
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 不錯

Tony S W

於 2022 年 3 月住了 4 晚
Brooke D 於 2022年4月8日的回應
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Bed mattress is too soft .....
The bed mattress is too soft, we all could not sleep well.
於 2020 年 1 月住了 3 晚

8/10 不錯

TZUCHIEH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
算是3.5顆星的飯店
飯店位置就在車站旁邊，不過附近不是很熱鬧，房間還算寬敞不過有點舊，洗澡水壓不足，房間隔音也不好，走廊聲音都聽得見
於 2019 年 12 月住了 2 晚

10/10 優異

Ka Man Carmen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Polite staff Happy stay
於 2019 年 11 月住了 3 晚

6/10 一般

Philip

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
We arrived to check in at 2.00 pm and was told that our room wouldnt be ready for another 30 minutes. The staff didnt really seem to care and offered coffee vouchers. I was travelling with my 85 and 87 year old parents who just wanted to lie down after a long drive. The room was Ok but pretty cramped. Not really big enough for 2 double beds and a fold out couch. The location of the hotel is good.
於 2024 年 5 月住了 1 晚
MDH 於 2024年5月10日的回應
Dear Philip,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

8/10 不錯

Glenn

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 5 月住了 1 晚
MDH 於 2024年5月10日的回應
Dear Glenn,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Garry

伴侶同遊
Really good location. Very clean and comfortable room
於 2024 年 5 月住了 1 晚

8/10 不錯

Hannah

讚好：整潔度和職員與服務
於 2024 年 4 月住了 5 晚

8/10 不錯

Alanna

家人同遊, 親子同遊
讚好：職員與服務、設施服務和住宿狀況
Voco was a great hotel for families. It had ample access to public transport but was also within walking distance to cavil ave and the beach. Buffet breakfast was included in our stay - there was a great selection of food. Staff were friendly and super helpful. The only downside for us was that we had to keep asking for our room to be cleaned as we kept getting forgotten. Other than that we enjoyed our stay and would come back again.
於 2024 年 4 月住了 5 晚
MDH 於 2024年5月2日的回應
Dear Alanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Jacob

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Anika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable stay. Great service overall.
於 2024 年 4 月住了 2 晚
MDH 於 2024年5月2日的回應
Dear Anika,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
George is a great front desk clerk, very helpful and kind. We had a lovely stay and could see the ocean from our room. The pool was lovely and clean.
於 2024 年 4 月住了 3 晚
MDH 於 2024年5月2日的回應
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Sean

於 2024 年 4 月住了 1 晚
MDH 於 2024年5月10日的回應
Dear Sean,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Matthew

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Great stay
於 2024 年 4 月住了 1 晚
MDH 於 2024年5月2日的回應
Dear Matthew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Serafina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room is clean n bright. Plenty of restaurant close by and close to surfer paradise beach
於 2024 年 4 月住了 1 晚
MDH 於 2024年5月2日的回應
Dear Serafina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 一般

Jagvir

No housekeeping and tidying during the stay
於 2024 年 4 月住了 2 晚
MDH 於 2024年4月9日的回應
Dear Jagvir,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 不錯

Igor (Bonbeach)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good. We were struggling with the bedding. Booked the room with 2 twin beds, those were quite small and the mattresses were very soft. Was quite hard to sleep. Everything else was really good. Great breakfast and fantastic location.
於 2024 年 3 月住了 5 晚
mdh 於 2024年4月4日的回應
Dear Igor,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 優異

Juanita Mary

家人同遊
The cleaner for the room l was in could have done a better job, there were dishes left unwashed. I had to ask for clean sheets for my granddaughters bed and the vacuuming was not done. Apart from that, we enjoyed our stay, and, we will be back.
於 2024 年 3 月住了 10 晚
mdh 於 2024年4月3日的回應
Dear Juanita,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 不錯

SIMON

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
mdh 於 2024年4月4日的回應
Dear Simon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Kamiya

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent property , well maintained with friendly staff. Highly recommend.
於 2024 年 3 月住了 4 晚
mdh 於 2024年4月3日的回應
Dear Kamiya,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 不錯

Michael (Coquitlam)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lobby wifi was good but the in room wifi just sucked. Couldn’t load anything or even FaceTime the family back home.
於 2024 年 3 月住了 3 晚
mdh 於 2024年4月3日的回應
Dear Michael,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 優異

Sunish

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay
於 2024 年 3 月住了 3 晚
mdh 於 2024年4月3日的回應
Dear Sunish,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Todd

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place great view
於 2024 年 3 月住了 3 晚
mdh 於 2024年4月3日的回應
Dear Todd,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Graham

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, food was great. Definitely recommend.
於 2024 年 3 月住了 6 晚
mdh 於 2024年3月30日的回應
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Jacqueline

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in. Breakfast buffet was good. Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
於 2024 年 3 月住了 4 晚
MDH 於 2024年3月21日的回應
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 優異

Lulu

讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
於 2024 年 3 月住了 1 晚
MDH 於 2024年3月17日的回應
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Navjyot

Great service, beautiful hotel, excellent 💕
於 2024 年 2 月住了 15 晚
MDH 於 2024年3月17日的回應
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 不錯

Gina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
於 2024 年 3 月住了 4 晚
MDH 於 2024年3月17日的回應
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Yuto

讚好：住宿狀況
於 2024 年 3 月住了 2 晚
MDH 於 2024年3月17日的回應
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Luke

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
MDH 於 2024年3月17日的回應
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 不錯

Giuli

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
MDH 於 2024年3月5日的回應
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

2/10 很差

Glen

讚好：整潔度、設施服務和住宿狀況
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason. I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it. Not staying here again something dodgy as this is the 2nd time they’ve done this.
於 2024 年 3 月住了 2 晚
matt 於 2024年3月5日的回應
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager

10/10 優異

parminder

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect place for holiday
於 2024 年 3 月住了 3 晚
MDH 於 2024年3月5日的回應
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Tyler

於 2024 年 2 月住了 4 晚
MDH 於 2024年3月21日的回應
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
於 2024 年 2 月住了 1 晚
MDH 於 2024年3月5日的回應
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

Robert

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 3 晚
MDH 於 2024年2月18日的回應
Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 不錯

Boris

家人同遊
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time. Thank you great Hotel, we would stay again.
於 2024 年 2 月住了 2 晚
MDH 於 2024年2月6日的回應
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

6/10 一般

Peter

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Not my best experience
於 2024 年 2 月住了 1 晚
MDH 於 2024年2月6日的回應
Dear Peter,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 優異

Emma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect location, 5 min walk to the beach and the shops, beautiful view, and lovely staff!
於 2024 年 2 月住了 3 晚
MDH 於 2024年2月5日的回應
DEar Emma,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Dejana

親子同遊
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes Othervise everything was excelent
於 2024 年 1 月住了 5 晚
MDH 於 2024年2月4日的回應
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location near the beach and not noisy nightlife— a10 minute walk away if you want it. Very good staff 😊
於 2024 年 1 月住了 4 晚
MDH 於 2024年2月4日的回應
Dear Gary, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Kunal

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
MDH 於 2024年2月5日的回應
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 優異

Sabina Khadka

讚好：整潔度、職員與服務和住宿狀況
Really good
於 2024 年 1 月住了 3 晚
MDH 於 2024年2月4日的回應
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Annette

於 2024 年 1 月住了 1 晚
MDH 於 2024年2月4日的回應
Dear Annette, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 不錯

KHALID

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel
於 2024 年 1 月住了 4 晚
MDH 於 2024年2月4日的回應
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Hasala

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
MDH 於 2024年2月4日的回應
Dear Hasala, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 優異

Tara Jane

讚好：整潔度、職員與服務和住宿狀況
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
於 2024 年 1 月住了 6 晚
MDH 於 2024年1月31日的回應
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 不錯

Meiling

於 2024 年 1 月住了 2 晚
MDH 於 2024年3月21日的回應
Dear Meiling,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management