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聖芭芭拉戈利塔歡朋酒店的評價

2.5 out of 5
聖芭芭拉戈利塔歡朋酒店
5665 Hollister Ave, Goleta, CA

評價

8.4

很好

10 分評分，優異；1000 則評價中有 474 則" "
8 分評分，不錯；1000 則評價中有 329 則" "
6 分評分，一般；1000 則評價中有 110 則" "
4 分評分，欠佳；1000 則評價中有 44 則" "
2 分評分，很差；1000 則評價中有 43 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Kang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚

6/10 一般

Yi-Yang (Taiwan)

讚好：整潔度、職員與服務和客房舒適度
Good.
There is no detergent provided/sold in laundry. When i went to front, they told me that detergent was sold out......
Dear Yi-Yang, Thank you so much for choosing to stay at the Hampton Inn Goleta and for taking the time to review your experience. We are so terribly sorry that we were not able to offer you the detergent you required during your stay. We have since received our shipment, and want to apologize for this inconvenience. We hope that you will choose to stay with us the next time you visit the Goleta area. Sincerely, Vanessa Phillips

8/10 不錯

Terrell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed the stay at the Hampton Inn
於 2024 年 4 月住了 2 晚
Joy 於 2024年5月4日的回應
Hi Terrell,Thank you for giving us your time to write some feedback and for a good score.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Marietta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked options for breakfasr
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月27日的回應
Hi Marietta,Thank you for giving us your time to write some feedback and for a good score.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

chuck

親子同遊
讚好：整潔度、職員與服務和設施服務
Hotel was clean and neat. Close to almost everything.
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月17日的回應
Hi Chuck,Thank you for giving us your time to write some feedback and for a good score and comments.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

6/10 一般

Jenella

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
Upon arrival we were informed that the hotel was overbooked and that our king bed room was not available, instead we were put into a two queen room which resulted in my husband and I sleeping in separate beds (they weren’t comfy). On our second night our room phone rang three times at 11pm and again at 415 AM (I picked up but no one was there). I unplugged the phone but was very unsettled by the whole experience. I informed the front desk at our checkout. While the hotel was nice, we most likely won’t return due to neighbor noise, phone issues, room being oversold, and uncomfortable beds.
於 2024 年 4 月住了 2 晚
Joy 於 2024年4月15日的回應
Hi Janella,Thank you for taking the time to write some review.Our apologies for not meeting your expectations.Do you have the complete name of the reservation for us to investigate?I have tried to search using the name you have here but did not find any in our system and here in Expedia.Kind Regards,Joy A.

10/10 優異

Jeanie (Lompoc)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy and quick checkin after a long travel day.
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月10日的回應
Hi Jeanie,Thank you for giving us your time to write some feedback and for a good score and comments.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Laura

於 2024 年 4 月住了 1 晚
Joy 於 2024年4月27日的回應
Hi Laura,Thank you for giving us your time to write some feedback and for a good score.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

4/10 欠佳

Wyatt

多人同遊
讚好：整潔度和設施服務
不滿：住宿狀況
Did not get the room we paid for. We paid for a room with a balcony and did not get one. Staff were not helpful. Besides that room is ok. Some of the usb chargers don’t work in the room.
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月7日的回應
Hi Wyatt,Thank you for giving us your time to write some feedback. Our apologies for not meeting your expectations regarding the room that you have booked yourself for. Upon investigation, the room that you originally booked yourself was not a room with balcony. Although you were moved to another type of room, but it was the similar type with one King size bed. We hope to make it up to you in the future.Kind Regards,Joy A.

8/10 不錯

Monica (Aliso Viejo)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice quiet hotel. Pillow was uncomfortable.
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月7日的回應
Hi Monica,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate it. Our apologies for not meeting your expectations regarding our pillows. We hope to be of service to you again in the future.Kind Regards,Joy A.

8/10 不錯

Percy (Pleasanton)

家人同遊
讚好：住宿狀況
Good place with easy access to the airport, UC and town.
於 2024 年 3 月住了 1 晚
Joy 於 2024年4月6日的回應
Hi Percy,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate it. We hope to be of service to you again in the future.Kind Regards,Joy A.

8/10 不錯

Tina

家人同遊, 寵物同遊
讚好：整潔度、設施服務和住宿狀況
We have stayed at several hotels in the area and so far this is the best. For the location and the price, it is going to be hard to beat. We enjoyed our spacious room, being able to bring our dog, the filtered water in the fitness center, and the free daily breakfast. The location is perfect for us to be close to our daughter at UCSB, downtown Santa Barbara and local beaches. The neighborhood has the old town vibe and is very safe. We enjoyed walking to get coffee, donuts and dinner. Next time we stay here I will ask for a 3rd floor room because it was very noisy at night and hard to sleep at times. Staff was helpful but not exactly "friendly".
於 2024 年 3 月住了 3 晚
Joy 於 2024年4月6日的回應
Hi Tina,Thank you for your time to write some feedback and for a good score. We truly appreciate it. We hope to be of service to you again in the future and hoping to be able to give you a friendlier attention. Kind Regards,Joy A.

8/10 不錯

Tiruwork

家人同遊
讚好：整潔度、職員與服務和住宿狀況
They let us check-in early. Very clean and quiet room. Comfortable bed.
於 2024 年 4 月住了 1 晚
Joy 於 2024年4月6日的回應
Hi Tiruwork,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate it. We hope to be of service to you again in the future.Kind Regards,Joy A.

8/10 不錯

Gary (Aliso Viejo)

讚好：整潔度
於 2024 年 3 月住了 1 晚
Joy 於 2024年4月2日的回應
Hi Gary,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate it. We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Rosa Erlyn

於 2024 年 3 月住了 1 晚
Joy 於 2024年4月20日的回應
Hi Rosa,Thank you for giving us your time to write some feedback and for a good score.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Paula

讚好：整潔度和住宿狀況
Great place to stay!
於 2024 年 2 月住了 2 晚
Joy 於 2024年3月31日的回應
Hi Paula,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate that. We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Desiree

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Seafood and. Mexican food was great!
於 2024 年 3 月住了 1 晚
Joy 於 2024年3月28日的回應
Hi Desiree,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

lynette

讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking lot was dark - some homeless guys milling around. I am traveling solo - 65 … & female . A bit unnerving. Rest was fantastic .
於 2024 年 3 月住了 1 晚
Joy 於 2024年3月26日的回應
Hi Lynette,Thank you for giving us your time to write some feedback and for a good score. We apologize about the homeless guy that you have encountered around the property. We will closely monitor the area for this issue.We hope to be of service to you again in the future.Kind Regards,Joy A.

8/10 不錯

Steve

於 2024 年 3 月住了 2 晚
Joy 於 2024年4月6日的回應
Hi Steve,Thank you for giving us your time to write some feedback and for a good score. We truly appreciate it. We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Evan

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel for traveling with a dog. Next to a community center with pickleball courts. Played pickleball for two hours as a single with local players who were all very nice.
於 2024 年 3 月住了 2 晚
Joy 於 2024年3月16日的回應
Hi Evan,Thank you for giving us your time to write some feedback and for a good score and comments.We truly appreciate that.We hope to be of service to you again in the future.Kind Regards,Joy A.

10/10 優異

Adriana

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice and clean , the breakfast was very good and had good options, dog friendly and nice staff .
於 2024 年 3 月住了 2 晚
Joy 於 2024年3月10日的回應
Hi Adriana,Thank for giving us your time to give us some feedback and for a very good score and comments.We truly appreciate your feedback, and it will be shared to all our staff.We hope to be of service to you again.Kind Regards,Joy A.

2/10 很差

Richard

多人同遊
不滿：整潔度、職員與服務和住宿狀況
Overall the beds were extremely uncomfortable. The staff did not seem trained and during peak times only had 1 staff member. My key didn’t work and I had to wait over 30 minutes for a checkin to get a new key.
於 2024 年 2 月住了 2 晚
Joy 於 2024年2月25日的回應
Hi Richard,Our apologies for not meeting your expectations.Your feedback will be shared with our staff and management for improvements.We hope to make it up to you on your next visit.Thank you for staying with us.Kind Regards,Joy A.

10/10 優異

Avivit

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Joy 於 2024年2月7日的回應
Hi Avivit,Thank you for taking the time to give us some feedback and a good score.Your feedback will be shared amongst our staff and we appreciate your time staying with us.Kind Regards,Joy A.

8/10 不錯

Dorothy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Joy 於 2024年1月29日的回應
Hi Dorothy,Thank you for taking the time to give us some feedback.We appreciate the good score you gave us..We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

ISABEL (GOSHEN)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelent
於 2024 年 1 月住了 1 晚
Joy 於 2024年1月29日的回應
Hi Isabel,Thank you for taking the time to give us some feedback and a good score.Your feedback will be shared amongst our staff and we appreciate your time staying with us.Kind Regards,Joy A.

4/10 欠佳

Christine

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Eh not the best
Check in time is 3 PM. When I got to the hotel, they informed me that my room would not be ready because they were sold out and had no other rooms to give me so I waited in the lobby for two hours while I did some laundry with their pay machines that were an absolute nightmare to work out Later on around 9 o’clock there was raging parties above me. I couldn’t hear myself think I complain. Several times the front desk told me there was nothing they could do??? I had to go up to the second floor, myself and scream please turn down your music , finally around 1030 things quieted down. I asked the front desk person to have the manager reach out to me regarding these issues and I never heard back I called plane to hotels.com. I wanted my points back that I used for that evening never heard back yet, but I’m expecting to , I never normally complain about much but the attitude the front desk was very dismissive and rude and condescending not OK
於 2024 年 1 月住了 2 晚
GM 於 2024年1月17日的回應
Greetings, We do appreciate you pointing this out. We had a number of groups in-house to attend an education event at UCSB. I assure you that we have put measures in place to help curb disturbances that are usually restricted to younger groups. I have reached out to our AGM who was on property that night starting at 10:30 and will further investigate. Our sincere apologies for the disturbances you experience and thank you for your input and patience. Gary LytleGeneral Manager

6/10 一般

Alissa

商務旅客
讚好：住宿狀況
於 2024 年 1 月住了 2 晚
Joy 於 2024年1月10日的回應
Hi Alissa,Our apologies for not meeting your expectations. However, it would help us address the issue if you could give us some specifics. I hope that we could make it up to you someday.Kind Regards,Joy A.

8/10 不錯

Fernando

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall very good- convenient, generally clean, breakfast wasn’t bad for this type of hotel , beds comfortable, and good coffee offered round the clock was fantastic. A couple of things not so good - there was an unpleasant smell coming from bathroom which made whole room smell off , the shampoo container was empty and wasn’t refilled . We were not told upon check in that the room would not be cleaned unless we requested it the night before . Since we checked in very late and left the room the next morning and didn’t come back till late , we found the room dirty which was an unpleasant surprise .
於 2024 年 1 月住了 1 晚
Joy 於 2024年1月10日的回應
Hi Fernando,Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.Our cleaning schedule for guests staying over are usually every other day unless you request for it daily.The information is actually written in the small slip along with your key sleeve.We hope to see you again soon.Kind Regards,Joy A.

2/10 很差

Sherrylynn

於 2024 年 1 月住了 1 晚
Joy 於 2024年1月10日的回應
Hi Sherrylyn,Our apologies for not meeting your expectations. However, it would help us address the issue with some specifics.We hope that we could make it up to you someday.Kind Regards,Joy A.

2/10 很差

DIANA (Hermosa Beach)

讚好：整潔度、職員與服務和住宿狀況
This stay was very uncomfortable. We got in
於 2023 年 12 月住了 1 晚
Joy 於 2024年1月10日的回應
Hi Diana, Our apologies for not meeting your expectations. However, it would help us address the issue with more specifics. We hope that we could make it up to you someday.Kind Regards,Joy A.

10/10 優異

Jennifer

於 2024 年 1 月住了 1 晚
Joy 於 2024年1月10日的回應
Hi Jennifer,Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Joy 於 2024年1月10日的回應
Hi Mary,Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

8/10 不錯

Jean

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Didn’t have enough towels at checkin, soap wasn’t available. Smoke detector in room is loud, never had that problem before. Other than that I enjoyed my stay.
Joy 於 2024年2月1日的回應
Hi Jean,Thank you for taking the time to give us some feedback.Our apologies for not meeting your expectations regarding towels, soap and smoke detector.Your comments will be shared with our team for improvements.We hope to make it up to you on your next visit.Kind Regards,Joy A.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
My room was a little bit dirty
於 2023 年 12 月住了 1 晚
Joy 於 2024年1月7日的回應
Dear Guest,Our apologies for not meeting your expectations.Your feedback will be shared amongst our staff for improvements.We hope that we could make it up to you someday.Kind Regards,Joy A.

10/10 優異

Debra (Henderson)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was close to where my family lives.
於 2023 年 12 月住了 2 晚
Joy 於 2023年12月29日的回應
Hi Debra, Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

2/10 很差

JEROME

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Air conditioning did not work in the room nor did the fan
於 2023 年 12 月住了 1 晚
Joy 於 2023年12月30日的回應
Hi Jerome,Our apologies for not meeting your expectations.Your feedback will be shared amongst our staff for improvements.We hope that we could make it up to you someday.Kind Regards,Joy A.

10/10 優異

Sergio

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Joy 於 2023年12月29日的回應
Hi Sergio, Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

4/10 欠佳

Alejandro Abbud

親子同遊
不滿：整潔度和住宿狀況
Not clean, trash bins at common breakfast area full since night before, toilet did not flush properly needed to be flushed several times, not at all the standard for a Hilton place.
於 2023 年 12 月住了 1 晚
Joy 於 2023年12月29日的回應
Hi Alejandro,Happy Holidays!Our apologies for not meeting your expectations.Your feedback will be shared amongst our staff for improvements.We hope that we could make it up to you someday.Kind Regards,Joy A.

10/10 優異

Juan c

於 2023 年 12 月住了 1 晚
Joy 於 2023年12月29日的回應
Hi Juan,Happy Holidays! Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

6/10 一般

Rebecca

讚好：住宿狀況
不滿：職員與服務
Room for improvement
What really bothers me about this stay is one, when I checked in the person at the front desk was in the backband had to wait for them. Then they asked for my CC and ID. Then they tell me to run my own CC. Why do hotels ask for my CC if they are to lazy to swip it? I asked the guy at the front and his only answe is idk. Sigh.. Second issue is someone began playing very loud music in the room next to me. I called the front desk and asked what the policy is on quiet hours. They said they dont have one. 2 minutes later they called back, tried to answe from the phone and it didnt work but suddenly the music stopped. Last issue is, please get desent pillows, like just some with support.
於 2023 年 12 月住了 1 晚
Joy 於 2023年12月30日的回應
Hi Rebecca,Our apologies that you felt that way but it's a requirement for us to verify your credit card and for the guest to swipe their own credit card for security purposes. Hence, the position of the credit card machine was lower that than the Front Desk for our guest's convenience on swiping it.Our quiet hours are from 10 p.m. to 6 a.m.Your comments on our pillows will be shared with management for improvements.We hope to make it up to you in the future.Kind Regards,Joy A.

8/10 不錯

Diane

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
Joy 於 2023年12月30日的回應
Hi Diane, Thank you for taking the time to give us some feedback.We appreciate the good score you gave us.We hope to see you again soon.Kind Regards,Joy A.

8/10 不錯

Rebecca

於 2023 年 12 月住了 1 晚
Joy 於 2023年12月16日的回應
Hi Rebecca, Thank you for giving us your time to write some feedback. We truly appreciate the good score you gave us. We hope to be of service to you again in the near future.Kind Regards, Joy A.

10/10 優異

shelley (Westminster)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful property. I prefer to stay here than in Santa Barabara which is too expensive and has too many homeless.
於 2023 年 11 月住了 1 晚
Joy 於 2023年12月4日的回應
Hi Shelley,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

Tara

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean rooms, the best hot meal breakfast daily. Hotel located near the freeway
於 2023 年 11 月住了 2 晚
Joy 於 2023年12月4日的回應
Hi Tara,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

Joy

讚好：設施服務和住宿狀況
Clean
於 2023 年 11 月住了 1 晚
Joy 於 2023年12月4日的回應
Hi Joy,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

Prashant

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent place to stay
於 2023 年 11 月住了 2 晚
Joy 於 2023年12月4日的回應
Hi Prashant,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

makiko (daly city)

於 2023 年 11 月住了 1 晚
Joy 於 2023年12月16日的回應
Hi Makiko, Thank you for giving us your time to write some feedback. We truly appreciate the good score you gave us. We are looking forward to being of service to you again in the future.Kind Regards, Joy A.

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Joy 於 2023年11月20日的回應
Dear Stephen,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

10/10 優異

Cherie

讚好：客房舒適度
於 2023 年 11 月住了 1 晚
Joy 於 2023年11月16日的回應
Dear Cherie,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Joy 於 2023年11月13日的回應
Hi Sean,Greetings!Thank you for giving us your time to give us some feedback.The good score you gave us will be shared amongst our staff.We sincerely appreciate your comments.Thank you for staying with us.We hope to see you again soon.Kind Regards,Joy A.