Lochem Graafschap Hotels

"Everything was great"

"We stayed here also a year ago and the hotel has definitely taken a turn for the worse. They have removed the front desk and replaced it with self check in iPads. Whoever thought of this should be fired immediately: a hotel relies on its personal touch and human interaction. I’m young and able, but no guest arriving after a long journey wants to fill out info on an iPad! Everything about our stay felt cheap. The hallway to our room was freezing. The duvets are so thin that we called (from our cell phone because there’s no phone in the room) for a second duvet, the floor in the bathroom is unheated and freezing, and I could go on. Our son with baby had a second room and they informed us in advance that they charge extra for a baby cot (unacceptable). There’s a coffee station in the lobby and it says with big letters that if you’re a guest staying in the hotel, you’re not allowed to use this coffee station (also unacceptable). It’s Christmas but not a festive chocolate in sight (I could swear there were chocolates last year at the front desk!). No welcome note or welcome gift in the room. Everything about our stay said that this hotel is past its prime and won’t survive. Our stay was just mediocre at best. One positive: the gin and tonic with berries in the bar is fabulous and the bartender was great (tip for the hotel: keep him). "

"Excellent all round !!Staff couldn’t do enough for you ,room was wonderful and food was delicious!! Will definitely go back if they will have us !!!!"

"Hard to pick anything to improve. A fantastic hotel, with excellent customer service "

"We have stayed here five times in the last three years. Staff are very friendly and helpful. The rooms are beautiful and all different. Dinner was delicious and breakfast absolutely fabulous. As was the very very nice woman serving/managing our breakfast. Late October - mid November the deciduous woodland surrounding the Hotel is absolutely stunning. Best time of the year to go for tree and autumn lovers. Herons clearly love it too! Driving thro' Gelderland is a joy and finding yourself in Kasteel Engelenburg is the icing on the cake- Just lovely! ( and we do not play Golf!) "

"Always a great stay here "

"The whole experience was fantastic from greeting to departure Ester and team absolutely brilliant very attentive/helpful ( weather local or further away) food out of this world breakfast/ evening meal "