Location is great as far as everything you could need is nearby. I booked ahead of time with reasonable prices. However, COVID is still an issue, yet the cleanliness of the rooms didn’t show that COVID is an issue to them or the housekeeping. The shower was still full of hair and used bars of soap. The blankets were stained and didn’t seem clean, so I’m glad I brought my own. But, as far as customer service, they are extremely thorough on their thermostat tutorial as you check in, which is fantastic for some, I’m sure..