On arrival there was no mention of VIP upgrade and there was no bottle of wine in our room either. We asked about this and the staff member had no knowledge but said they would check the following morning and offered a free drink from the bar.This is disappointing as it is not a great start to a holiday to ask about Expedia promises, it should be a given. The next day a different staff member explained that an upgrade may be possible later on as currently they had no availability, they also gave us a bottle of wine. The rest of the stay was great, breakfast brought to the room everyday, choice was a little limited and lacking local produce such as Greek pastries, but otherwise good. A little cold at night but the staff provided some blankets on request which were very welcome.