餐廳

格林斯伯勒市中心凱悅嘉軒酒店的評價

3 out of 5
格林斯伯勒市中心凱悅嘉軒酒店
300 N Eugene St, Greensboro, NC

評價

8.8

優異

10 分評分,優異;760 則評價中有 503 則" "
8 分評分,不錯;760 則評價中有 138 則" "
6 分評分,一般;760 則評價中有 50 則" "
4 分評分,欠佳;760 則評價中有 35 則" "
2 分評分,很差;760 則評價中有 34 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Linda (garner)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
於 2024 年 5 月住了 1 晚
Desmyne Gaines 於 2024年5月9日的回應
Thank you for your positive feedback! I am delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 不錯

Johnathan

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Downtown next to the baseball field
於 2024 年 5 月住了 1 晚
Desmyne Gaines 於 2024年5月3日的回應
It is amazing to hear that you enjoyed the hotel's downtown location near the baseball field. It's always nice to have convenient access to local attractions. We appreciate your support and hope to welcome you back soon!

10/10 優異

Dahna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Desmyne Gaines 於 2024年5月3日的回應
Thank you for your positive rating! I am glad you had a satisfactory experience during your stay. We appreciate your support and hope to welcome you back soon!

8/10 不錯

Brittany

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2024 年 1 月住了 2 晚
Desmyne Gaines 於 2024年4月29日的回應
I am delighted to hear that you enjoyed your stay with us! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant downtown location snuggled amongst modern apartments and across the street from the Grasshoppers ballpark. Nice Greek restaurant down the block as well as food at the hotel. Clean and comfortable rooms. Seemed very reasonable for a prime location and included parking. Breakfast was very acceptable and included indoor and outdoor dining areas.
於 2024 年 4 月住了 3 晚
Desmyne Gaines 於 2024年4月29日的回應
It sounds like you had a fantastic experience during your stay with us! I am delighted to hear that you enjoyed the convenient location, comfortable rooms, and the amenities we offer, including breakfast and parking. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

6/10 一般

Rajneesh

於 2024 年 4 月住了 2 晚
Desmyne Gaines 於 2024年4月29日的回應
I greatly appreciate your rating about your overall stay with us. If there are specific areas where we can improve or if you have any concerns, please feel free to share them with us. We're committed to providing the best possible experience for our guests and would welcome the opportunity to address any issues you encountered during your stay.

4/10 欠佳

Danielle

家人同遊, 多人同遊
讚好:整潔度和住宿狀況
We booked 2 queens/doubles on Expedia but when we got to the property, they said they were out so we’d have to take a King w/a pull out couch. There were 4 of us & nobody wanted to sleep on the pull out couch. They offered to check a nearby location to see if they had any 2 bed rooms but we were already running late for a trampoline competition so we just agreed to take the king room. They said it was Expedia’s fault & didn’t check to see if there was a price difference. We had friends staying at the same hotel who had the same experience. The staff acted like since we booked through Expedia, we should just be happy to get any room.
於 2024 年 1 月住了 2 晚
Desmyne Gaines 於 2024年4月23日的回應
I sincerely apologize for the inconvenience and disappointment you experienced with your room reservation. It's understandable that you had specific preferences for your accommodations, and we regret that we were unable to fulfill your request for two queen/double beds as booked. We will address this issue with our team to ensure better communication and assistance in similar situations in the future. Your feedback is valuable to us, and we apologize for any frustration or inconvenience this may have caused during your stay. If there's anything else I can do to assist you or if you have any further concerns, please don't hesitate to let me know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 不錯

David (Maple Ridge)

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Overall the experience was great staying here. I would have given a higher rating but found that the cleanliness of my room could have been better. The toilet wasn't as clean as it could've been (scrub under the inside rim) and there was hair in the show that didn;t come from me. Overall good but could've been better.
於 2024 年 4 月住了 5 晚
Desmyne Gaines 於 2024年4月19日的回應
I greatly appreciate your feedback and are pleased to hear that you had a positive overall experience during your stay. However, I sincerely apologize for the cleanliness issues you encountered in your room. Rest assured, we take cleanliness very seriously, and your concerns will be addressed with our housekeeping team to ensure that such oversights are not repeated. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing to stay with us.

10/10 優異

C.

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
It was within walking distance of the Steven Tanger concert Hall
於 2024 年 4 月住了 1 晚
Desmyne Gaines 於 2024年4月16日的回應
I am thrilled to hear that you had a great stay with us. Being close to the Steven Tanger Concert Hall is a definite perk of our location and I am so happy to hear that it added to your experience. We hope to welcome you again soon on your next stay in Greensboro!

2/10 很差

Tonya

家人同遊, 親子同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The property itself and service were good. However, the day we checked in there was no water. Couldn't use the toilet and after a long travel from the Washington, DC area, we looked forward to using the bathroom and resting. We opted to go eat early to have access to bathroom at a restaurant. The water began working around 10:00 - 10:30 pm.
於 2024 年 3 月住了 1 晚
Desmyne Gaines 於 2024年4月16日的回應
I appreciate your feedback and understanding regarding the inconvenience caused by the temporary water issue during your stay at the property. While we strive to provide a seamless experience for our guests, unforeseen circumstances can occasionally arise. I am glad to hear that the property and service were still satisfactory overall, and we hope that the rest of your stay was enjoyable. We hope to welcome you again soon for a better, smoother and more comfortable experience from start to finish. Thank you again for your understanding.

10/10 優異

HARNETHIA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Desmyne Gaines 於 2024年4月5日的回應
I am thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring guest satisfaction are our top priorities, and we're delighted that our team members were able to be of service to you. We can't wait to welcome you again soon.

2/10 很差

Brandon

於 2024 年 3 月住了 2 晚
Desmyne Gaines 於 2024年4月23日的回應
I am sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve or if you'd like to share more details about your stay, please feel free to reach out. Your feedback is important to us, and we appreciate the opportunity to address any concerns you may have had.

2/10 很差

Amber

親子同遊, 商務旅客
Room had not been cleaned due to the biohazardous “object” my child found left behind by a previous guest. Clearly this room had not been cleaned due to the location and obviousness of the “object” had to move rooms after getting unpacked and settled, next day they turned water off 12-9:30 pm. Absolutely horrible stay. They did make things right with the first issue but then I couldn’t shower or flush the next day. Very disappointed because I travel every week for work and typically have good stays with Hyatt but this Hyatt in downtown Greensboro was far from ok!
於 2024 年 3 月住了 3 晚
Desmyne Gaines 於 2024年3月27日的回應
We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your comfort and safety are our utmost priorities, and it's distressing to hear about the biohazardous object left behind by a previous guest and the inconvenience caused by the water outage. We're glad to hear that our team addressed the first issue promptly, but we understand that the subsequent issues significantly impacted your stay. Please know that we take your feedback seriously, and we will review our cleaning procedures and communication protocols to prevent such incidents from occurring in the future. We appreciate your loyalty to Hyatt and regret that we fell short of your expectations on this occasion. If there's anything further we can do to make amends, please don't hesitate to let us know. We hope to welcome you again soon with a better stay.

10/10 優異

Dominique (Greensboro)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing.
於 2024 年 3 月住了 2 晚
Desmyne Gaines 於 2024年3月18日的回應
I am thrilled to hear that you had an amazing experience with us! Your satisfaction is our utmost priority, and we're grateful for your positive feedback. It was a pleasure for our team to be of service to you and to welcome you to our hotel. We can't wait to welcome you back for another amazing stay!

10/10 優異

Douglas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly
於 2024 年 3 月住了 1 晚
Desmyne Gaines 於 2024年3月13日的回應
It's great to know that the staff was friendly during your stay. It was a pleasure to welcome you to our hotel. We hope we see you again soon.

10/10 優異

Wesley

讚好:整潔度、職員與服務和住宿狀況
Very Nice property!
於 2024 年 3 月住了 1 晚
Desmyne Gaines 於 2024年3月13日的回應
I'm glad to hear that you found the property to be very nice! It was a pleasure for our team to welcome you and we hope your stay was nothing short of amazing. We hope to welcome you again soon on your next stay in Greensboro.

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
Its a nice place to stay in downtown Greensboro
於 2024 年 3 月住了 1 晚
Desmyne Gaines 於 2024年3月6日的回應
We're thrilled to hear that you enjoyed your time with us. Our team strives to provide a comfortable and welcoming experience for all our guests. We appreciate your kind words and look forward to the opportunity to host you again in the future.

10/10 優異

Rebeca

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely inviting when we first arrived. I loved that when people weren’t around the staff was sitting with the manager. However when I needed a drink refill no one was around since they were talking in a group and joking around. I would still choose the Hyatt over the Marriott in Greensboro any day.
於 2024 年 3 月住了 1 晚
Desmyne Gaines 於 2024年3月4日的回應
Thank you for sharing your experience with us. We're pleased to hear that you found our staff inviting upon arrival, and it's great to know that you prefer our hotel over others in the area. However, we sincerely apologize for any inconvenience you experienced when trying to get a drink refill. Your feedback is valuable, and we will address this with our team to ensure we provide prompt and attentive service to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 優異

Jameikka

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Enjoyed my stay at this hotel. Is large and the beds were comfy. Hotel staff very friendly.
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年3月4日的回應
I am thrilled to hear that you had an enjoyable stay with us. It's fantastic that the spacious rooms and comfortable beds added to your overall positive experience. It is amazing that the friendliness of the hotel staff made your time with us even more pleasant. We hope to welcome you again soon.

10/10 優異

Sue

於 2024 年 2 月住了 3 晚
Desmyne Gaines 於 2024年3月20日的回應
Thank you for your positive rating! We're glad to hear that you had a great experience during your stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 優異

Lisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff wonderful breakfast and coffee included! Nice large room and shower!
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年2月26日的回應
Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the great staff, wonderful breakfast, and the amenities provided, including the spacious room and shower. We appreciate your stay and hope to welcome you back in the future for another pleasant experience!

8/10 不錯

Kim

家人同遊
讚好:整潔度、設施服務和住宿狀況
Seems like they are slightly short staffed. Arrived at 3 only to be told room not ready. No time given as to when. Left came back about 45 minutes later. Still not ready but manager found a room on 5th floor. I recommend avoid the 5th floor because the HVAC units are above some of the rooms and constant hum of the equipment drove me nuts. After some persistence was able to get room on the 4th floor. No noise issues. Overall clean and a good location. Staff could use more training on how to communicate with customers.
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年2月23日的回應
We appreciate you taking the time to share your experience with us. It's regrettable to hear about the initial challenges you faced with room readiness and the inconvenience caused by the HVAC noise on the 5th floor. Your feedback regarding staff communication and the need for more training is duly noted, and we'll work on improving in these areas. We're pleased, however, that the manager was able to find a suitable room for you on the 4th floor, and you found the overall cleanliness and location to be satisfactory. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for your valuable feedback.

10/10 優異

LaShauna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable room. Staff was friendly
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年2月21日的回應
Thank you for sharing your positive experience with us! We're delighted to hear that you found the room clean and comfortable and that the staff was friendly. Providing excellent service and a comfortable environment are our top priorities. We appreciate your feedback and hope to welcome you back for another great stay in the future!

6/10 一般

Lusbin

商務旅客
Food not so good
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年2月21日的回應
We appreciate your feedback regarding the food. Your input is valuable to us as we continuously strive to improve our services. We aim to enhance our offerings to ensure a more enjoyable stay for our guests. Thank you for choosing us, and we hope to have the opportunity to better meet your expectations in the future.

10/10 優異

Brittany

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was kind and helpful, facility was clean. Parking garage was attached, but I wish the second story was covered (only because it rained our whole trip). Breakfast that was provided was great. We had a great experience and would stay again.
於 2024 年 1 月住了 3 晚
Desmyne Gaines 於 2024年2月21日的回應
We're delighted to hear that you had a positive experience during your stay! Thank you for highlighting the kind and helpful staff, the cleanliness of the facility, and the great breakfast. We appreciate your feedback regarding the parking, and we'll take it into consideration for future improvements. It would be a pleasure to welcome you back for another stay, and we hope your next visit is just as enjoyable, with better weather. Safe travels, and we look forward to hosting you again!

10/10 優異

Kevin

讚好:職員與服務
於 2024 年 2 月住了 1 晚
Desmyne Gaines 於 2024年2月21日的回應
We are thrilled that you enjoyed your time with us. It was a pleasure for our team to be of service to you. We hope to welcome you back again soon.

8/10 不錯

Jennifer

於 2024 年 1 月住了 2 晚
Desmyne Gaines 於 2024年2月9日的回應
Thank you for sharing your feedback! We appreciate your rating, and if there's anything more you'd like to share or if you have specific comments to help us improve, please feel free to let us know. We hope to have the opportunity to welcome you again for an even better experience in the future!

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Desmyne Gaines 於 2024年1月29日的回應
Thank you for taking the time to rate your stay with us. We're thrilled to know that you had a great experience during your stay. We look forward to hosting you again in the future.

10/10 優異

Monisola

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was great and there was lots plot parking on the street. The staff were pleasant and accommodating.
於 2024 年 1 月住了 2 晚
Desmyne Gaines 於 2024年1月29日的回應
We're delighted to hear that you found our property great, with ample street parking and accommodating staff. Your feedback is valuable to us, and we appreciate your kind words about our team. We hope to have the pleasure of hosting you again in the future.

6/10 一般

DON (GRANBURY)

Heating system was too loud. King bed mattress was stiff as a board. Don’t think I’ll be back.
於 2024 年 1 月住了 1 晚
Desmyne Gaines 於 2024年1月22日的回應
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with the loud heating system and the comfort of the king bed mattress. Your comfort is our priority, and we appreciate your honest input. Please be assured that we will review and address these concerns to ensure a more pleasant experience for our guests in the future. We would be grateful for the opportunity to welcome you back and provide a more satisfying stay.

10/10 優異

Phillip

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 6 晚
Desmyne Gaines 於 2024年1月22日的回應
Thank you for taking the time to provide a positive rating of your experience with us. We are thrilled to hear that you enjoyed you time with us. We can't wait to welcome you back during your next stay in Greensboro.

10/10 優異

DANNY (durham)

讚好:整潔度、職員與服務和住宿狀況
The only suggestion is to switch to 2 ply toilet paper instead of the one ply.
於 2024 年 1 月住了 1 晚
Desmyne Gaines 於 2024年1月22日的回應
Thank you for sharing your suggestion with us. We appreciate your feedback, and we'll certainly take it into consideration. Guest input is valuable as we continually strive to enhance the comfort and satisfaction of our guests. We look forward to the opportunity to host you again and provide an even more enjoyable experience.

10/10 優異

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would Definitely Stay Again
Wonderful place to stay. Comfortable
於 2024 年 1 月住了 2 晚
Desmyne Gaines 於 2024年1月15日的回應
Thank you for your kind words. We're thrilled to hear that you had a wonderful stay with us. Providing a positive experience for our guests is our goal, and we appreciate your feedback. We look forward to the pleasure of hosting you again for another wonderful experience!

10/10 優異

DESIREE

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay was great. Will definitely be staying here whenever we are in town.
於 2024 年 1 月住了 1 晚
Desmyne Gaines 於 2024年1月9日的回應
Thank you for sharing your positive feedback. We are delighted to hear that your stay was great, and we appreciate your loyalty. It is wonderful to know that you plan to stay with us again and we can't wait to welcome you back.

10/10 優異

beverly

讚好:整潔度
Desmyne Gaines 於 2024年1月9日的回應
We are thrilled to hear that you enjoyed your stay with us. It was a pleasure for our team to be of service to you. We hope to welcome you back soon.

8/10 不錯

Michael

讚好:職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Desmyne Gaines 於 2023年12月26日的回應
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you rated your experience with 4 out of 5.If there are specific areas where we can further improve or if you have additional comments or suggestions in the future, please feel free to share. We hope to have the opportunity to welcome you back for an even better experience.

10/10 優異

Don

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Great location. Immediately beside ball park. Could watch a game from the second floor pool in season. Brewery one block away but didnt get a chance to try it out.
於 2023 年 12 月住了 2 晚
Desmyne Gaines 於 2023年12月26日的回應
Thank you for sharing your positive feedback! We're delighted to hear that you encountered a very friendly staff and enjoyed the great location, especially being right beside the ballpark. The idea of watching a game from the second-floor pool sounds fantastic! We hope you get a chance to try out the nearby brewery on your next visit.

10/10 優異

Earl

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Desmyne Gaines 於 2023年12月15日的回應
We're thrilled to hear that you had an amazing stay! Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to the pleasure of hosting you again in the future!

2/10 很差

Marianela

於 2023 年 12 月住了 1 晚
Desmyne Gaines 於 2023年12月26日的回應
I'm sorry to see that your recent experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about your stay to address any concerns you may have had. If there's anything specific you'd like to share or discuss, please feel free to reach out. We value your input and hope to have the opportunity to improve and provide a better experience in the future.

10/10 優異

Vera

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Desmyne Gaines 於 2023年11月28日的回應
Thank you for taking the time to rate your stay with us! Your satisfaction is our top priority, and we're delighted that you had a positive experience. We can't wait to welcome you back on your next stay in Downtown Greensboro,

6/10 一般

Lindsay

家人同遊
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
Not like the others
Not your typical Hyatt—or at least not as nice at the others I’ve stayed at.
於 2023 年 11 月住了 1 晚
Desmyne Gaines 於 2023年11月28日的回應
Thank you for sharing your perspective with us. We're sorry to hear that your experience did not meet the expectations you have from other Hyatt properties. We value your feedback and hope to have the opportunity to welcome you back and provide an experience more in line with your expectations.

10/10 優異

Teresa

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Excellent security.
於 2023 年 11 月住了 2 晚
Desmyne Gaines 於 2023年11月17日的回應
Thank you for your positive feedback on our security measures. We're thrilled to hear that you found our security excellent. The safety and well-being of our guests are of utmost importance to us. We appreciate your kind words and look forward to welcoming you back for another secure and enjoyable stay.

10/10 優異

Shahanaz (Durham)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Desmyne Gaines 於 2023年11月17日的回應
Thank you for taking the time to rate your stay with us! Your satisfaction is our priority, and we're thrilled that you had a positive experience. We look forward to the pleasure of hosting you again in the future!

10/10 優異

Joshua

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
於 2023 年 10 月住了 2 晚
Desmyne Gaines 於 2023年10月31日的回應
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay. Your feedback is invaluable, and we look forward to welcoming you back for another exceptional visit in the future.

10/10 優異

Kelli

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Desmyne Gaines 於 2023年10月30日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is amazing to hear that overall, you enjoyed your stay with us. It was a pleasure for our team to be of service to you. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope to see you again soon on your next stay in Greensboro!

8/10 不錯

Sean

於 2023 年 10 月住了 1 晚
Desmyne Gaines 於 2023年10月30日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is amazing to hear that overall, you enjoyed your stay with us. It was a pleasure for our team to be of service to you. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope to see you again soon on your next stay in Greensboro!

10/10 優異

Suzanne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The baseball field right outside the back patio was very cool.
於 2023 年 9 月住了 2 晚
Desmyne Gaines 於 2023年10月27日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is amazing to hear that overall, you enjoyed your stay with us. It was a pleasure for our team to be of service to you. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope to see you again soon on your next stay in Greensboro!

6/10 一般

Wendy

商務旅客
讚好:整潔度
不滿:職員與服務
The day after check in I went to the desk to ask why no one had made the bed or cleaned the room while I was away. I was told that they clean every other day. I asked where this was noted? She pointed to a document that they created and printed out at the desk. It was not noted on their website. With the price increase rate charged for High Point Market week I was not happy. I have never stayed in a hotel that did not come in and make up your bed, collect your towels, etc for you each day!
於 2023 年 10 月住了 2 晚
Desmyne Gaines 於 2023年11月7日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is amazing to hear that overall, you enjoyed your stay with us. It was a pleasure for our team to be of service to you. I sincerely apologize that our housekeeping policy was not effectively communicated to you. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope to see you again soon on your next stay in Greensboro!

10/10 優異

Jim

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was quite courteous and helpful. Friendly in a nice way.
於 2023 年 10 月住了 3 晚
Desmyne Gaines 於 2023年10月24日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. It is amazing to hear that overall, you enjoyed your stay with us. It was a pleasure for our team to be of service to you. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We hope to see you again soon on your next stay in Greensboro!

10/10 優異

Troynae

於 2023 年 10 月住了 1 晚
Desmyne Gaines 於 2023年10月31日的回應
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay. Your feedback is invaluable, and we look forward to welcoming you back for another exceptional visit in the future.