I had to make changes to my trip due to delays getting back from Mexico on a recent trip. I called Fairfield to advise that I would not be able to use the hotel and would like to cancel my stay. I was informed that the booking was under expedia. I was in the fairfield website when I made the reservation. Fairfield stated that they could cancel the stay if I booked directly with them. Since the booking was through a 3rd party, I had to call expedia. The people at expedia were totally unwilling to cancel my stay and would not refund my money. I do a lot of travel and will make certain that in the future I will not use expedia. Extremely unhappy with this business practice. I was able to get full refund for car rental and airlines; hotel through Expedia would not cancel stay and refund money. I cancelled stay and did not use the room, but was charged for two nights.
Michael
2024 年 2 月入住 2 晚
10/10 超赞
William
2024年02月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This was a very nice motel. It was clean and employees were extremely nice. Would definitely return.
William
2024 年 2 月入住 1 晚
10/10 超赞
Kenneth
商务旅客
2024年01月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kenneth
2024 年 1 月入住 1 晚
10/10 超赞
Brenda
与家人出行
2024年01月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms and property were very clean and comfortable. The staff were very helpful and friendly. This hotel was near the Upward Stars sports complex, which is why I chose it.
Brenda
2024 年 1 月入住 1 晚
10/10 超赞
John
2024年01月7日
满意:清洁度、员工和服务、住宿条件和设施
Very quiet. Facility was well maintained. Staff was friendly.
John
2024 年 1 月入住 1 晚
10/10 超赞
Stephanie
与家人出行, 商务旅客
2024年01月7日
满意:清洁度、员工和服务、服务设施
This property was very clean and the staff were very professional. I would definitely stay here again!