Short distance to shopping mall and railway station or metro station
Bendi
於 2023 年 11 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年11月29日的回應
Thank you for choosing to stay at Hilton Guangzhou Tianhe and being satisfied with the hotel service experience. As you said, the hotel is conveniently located near Guangzhou Metro Line 1 and Line 3, providing easy access to popular areas in Guangzhou. We all look forward to welcoming you back in future.
Thank you for choosing to stay at Hilton Guangzhou Tianhe, we are pleased to know that you have had a pleasant and satisfying stay with us. As you said, the hotel is conveniently located near Guangzhou Metro Line 1 and Line 3, providing easy access to popular areas in Guangzhou. We all look forward to welcoming you back in future.
4/10 欠佳
Yin Ling carrie
2023年9月12日
Yin Ling carrie
於 2023 年 9 月住了 2 晚
Hilton Guangzhou Tianhe 於 2023年9月14日的回應
Thank you for taking the time to write a review about your recent stay with us and sorry we didn't provide you with a perfect stay. If you have more details or suggestions, you can contact us by calling the hotel switchboard or email so that we can review and improve our services in more depth. We look forward to the opportunity to serve you again in the near future.
10/10 優異
Wai Yin
2023年8月1日
讚好:整潔度、職員與服務和住宿狀況
Staff are nice and willing to help
Wai Yin
於 2023 年 7 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年9月11日的回應
Your satisfaction is very important to us! We are very pleased to learn of your satisfaction with our warm and considerate service. We look forward to your next stay at Hilton Guangzhou Tianhe. Wish you a pleasant trip!
8/10 不錯
Junhao
2023年7月27日
Junhao
於 2023 年 7 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年9月11日的回應
Thank you for choosing Hilton Guangzhou Tianhe and sharing your comments with us. We look forward to welcoming you again in the near future.
6/10 一般
ka wo
2023年7月24日
讚好:整潔度、職員與服務和客房舒適度
ka wo
於 2023 年 7 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年9月11日的回應
Thank you for taking the time to review your recent stay with us and we apologize for not providing you with a perfect experience. If you have more details or suggestions, please contact us by calling the hotel switchboard or by email so that we can further review and improve our services. We look forward to the opportunity to serve you again in the near future.
8/10 不錯
nga yu
多人同遊
2023年7月2日
讚好:整潔度、職員與服務和住宿狀況
Could give more instructions on checkout
nga yu
於 2023 年 6 月住了 2 晚
6/10 一般
Wai Bond Billy
商務旅客
2023年6月2日
不滿:整潔度和客房舒適度
Wai Bond Billy
於 2023 年 5 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年6月9日的回應
Thanks for choosing Hilton Guangzhou Tianhe and sharing your satisfaction with us. We all look forward to welcoming you back in future.
8/10 不錯
Lo
2023年4月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lo
於 2023 年 4 月住了 1 晚
Hilton Guangzhou Tianhe 於 2023年5月9日的回應
Thank you for your choosing Hilton Guangzhou Tianhe for your stay. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
8/10 不錯
Tess
家人同遊
2023年4月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not bad
Tess
於 2023 年 4 月住了 2 晚
Hilton Guangzhou Tianhe 於 2023年5月9日的回應
Thank you for your choosing Hilton Guangzhou Tianhe for your stay. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Thanks for your recent stay with us. Hope to see you return again soon. Safe travels.
2/10 很差
Ruifan
商務旅客
2019年12月8日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible room service
Cleaners ignore ‘no disturb’ sign and get in to your room. No report on lost items. Won’t stay with it again.
Ruifan
於 2019 年 12 月住了 3 晚
martha 於 2019年12月24日的回應
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. We do value your patronage of our hotel as a Hilton loyal guest. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
8/10 不錯
wing yiu
多人同遊
2019年12月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
wing yiu
於 2019 年 12 月住了 1 晚
martha 於 2019年12月24日的回應
Thanks for your recent stay with us. Hope to see you return again soon. Safe travels.
10/10 優異
rrr (HK)
多人同遊
2019年11月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
spa is good, price is ok, singer in bar is good...
rrr
於 2019 年 11 月住了 1 晚
martha 於 2019年12月2日的回應
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
8/10 不錯
Karvie
2019年10月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice facilities and breakfast.
Nice facilities and many choice of the breakfast. It is a little bit far away from the MTR station.
Karvie
於 2019 年 10 月住了 1 晚
martha 於 2019年10月29日的回應
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
4/10 欠佳
wan fung
2019年10月28日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
wan fung
於 2019 年 10 月住了 2 晚
martha 於 2019年10月30日的回應
Thanks for your recent stay with us. Hope to see you return again soon. Safe travels.
2/10 很差
tracy
2019年10月24日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
tracy
於 2019 年 9 月住了 1 晚
Martha 於 2019年10月28日的回應
Thanks for your recent stay with us. Hope to see you return again soon. Safe travels.
8/10 不錯
CHEUK PING
2019年10月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
NIL
CHEUK PING
於 2019 年 10 月住了 1 晚
Martha 於 2019年10月16日的回應
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
10/10 優異
真實旅客
2019年10月14日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
真實旅客
於 2019 年 10 月住了 1 晚
Martha 於 2019年10月17日的回應
Thanks for your recent stay with us. Hope to see you return again soon. Safe travels.
4/10 欠佳
真實旅客
伴侶同遊
2019年10月12日
不滿:職員與服務和設施服務
登記入住流程非常混亂,排錯隊就不可以check in !!但又沒有指示應該排那條隊才可以Check in , 服務員又一直指示錯誤!!真是災難!!沒有下次!!