君悅套房 | 客房景觀

廣州富力君悅大酒店的評價

5 out of 5
廣州富力君悅大酒店
珠江西路12號, 天河區珠江新城珠, 廣州市, 廣東省

評價

8.8

優異

10 分評分,優異;343 則評價中有 196 則" "
8 分評分,不錯;343 則評價中有 101 則" "
6 分評分,一般;343 則評價中有 28 則" "
4 分評分,欠佳;343 則評價中有 6 則" "
2 分評分,很差;343 則評價中有 12 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Eric

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfort Bed & Large, Clean Rooms
Centrally located at CBD with easy access. Rooms are large, quiet clean and tidy. Good Variety of food served for breakfast and good variety of wines at lounge. Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
於 2023 年 12 月住了 1 晚
digital team 於 2024年1月8日的回應
Dear valued guest,Thank you for choosing to stay at the Grand Hyatt Guangzhou and taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We are pleased to know that our central location at the CBD was convenient for you. Our team takes great pride in providing spacious, quiet, clean, and tidy rooms for our guests, and we are glad to hear that you found them to your satisfaction. We are also happy to hear that you enjoyed the variety of food served for breakfast and the selection of wines at our lounge. However, we apologize for the inconvenience you experienced during the check-in process. We understand that waiting for more than 20 minutes can be frustrating, and we appreciate your feedback regarding the reception staff. Rest assured, we take your comments seriously, and we will make sure to provide additional training to our reception team to ensure a more efficient check-in process in the future. Once again, we would like to thank you for your valuable feedback. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back to the Grand Hyatt Guangzhou in the near future.

6/10 一般

KA LOK roy

商務旅客
讚好:職員與服務
於 2023 年 12 月住了 1 晚
digital team 於 2023年12月20日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We're so honored to have your recognition of our services and we look forward to welcoming you back in the near future.

10/10 優異

Lu

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
服務周到
於 2023 年 11 月住了 1 晚
digital team 於 2023年11月29日的回應
尊敬的宾客:感谢您的好评,得到您的认可是我们最大的荣幸,同时也给我们巨大的动力,让我们在今后的服务中不断提升、不断创新,我们将竭诚为您服务!酒店位处广州新中轴线 -- 珠江新城的商务中心区,不仅交通便利,并且毗邻广州大剧院、广东省博物馆、亚运会开幕式场馆海心沙、星海音乐厅及广州塔等城市著名景观,是差旅住宿及休闲娱乐的理想去处。不仅地理位置优越,广州富力君悦大酒店的餐饮也一直深受顾客好评。除了久负盛名的凯菲厅之外,我们的空中花园中餐厅亦于2023年获得米其林指南入选餐厅及2023年黑珍珠一钻餐厅,期待您下次入住能够前来品尝并提供您宝贵的意见。再次感谢您给予的评价,期待您的下次光临。

10/10 優異

Kun Chu

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
digital team 於 2023年11月5日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

10/10 優異

Chun Chuen

於 2023 年 10 月住了 1 晚
digital team 於 2023年11月3日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

10/10 優異

leung kit johnny

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
digital team 於 2023年11月3日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

10/10 優異

Hau Kar

多人同遊
讚好:設施服務
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair
於 2023 年 8 月住了 1 晚
digital team 於 2023年8月21日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and sharing us your stay experience. We're so glad to learn that you were satisfied with our guest room. For the constructive suggestions regarding to the club floor facility and food, will deliver the comment to our hotel management team to ensure the respective areas can be improved in the future. Your feedback is integral to our ability to continue to improve our service. Thank you again for your valuable time and we look forward to your return visit in the near future!

10/10 優異

Hau Kar

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room clean n spacious , club floor facility is too small , food quite limited in selection
於 2023 年 8 月住了 2 晚
digital team 於 2023年8月18日的回應
Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and sharing us your stay experience. We're so glad to learn that you were satisfied with our guest room. For the constructive suggestions regarding to the club floor facility and food, will deliver the comment to our hotel management team to ensure the respective areas can be improved in the future. Your feedback is integral to our ability to continue to improve our service. Thank you again for your valuable time and we look forward to your return visit in the near future!

10/10 優異

Chi huu

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
digital team 於 2023年8月8日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we're so honored to have your positive comment with a high score, much appreciated. We look forward to welcoming you back in the near future.

10/10 優異

Hung Yee

於 2023 年 7 月住了 1 晚
digital team 於 2023年7月27日的回應
Dear valued guest,Thanks for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

8/10 不錯

Chun Chuen

商務旅客
讚好:整潔度、職員與服務和住宿狀況
some constructive comments for improvements
The overall impression was good. In general, the staff team is polite . One disappointment was that I was being told when check in that the price per person for breakfast was $130 if booked before having it but when I try to bring 1 more business partner guest to breakfast the last morning we stay there, the reception counter staff charged me $198 extra instead of $130 saying only for the first time that pre booking had to make 1 day earlier despite the fact that I told the restaurant staff about the extra booking before entering the restaurant. Another shortfalls were that the air conditioning in my room seemed not functioning well making us sweating all night and the TV volume was unbelievably low and hardly audible even with a two inches distance. I do hope that these were single instances . Apart from that the overall standard and location of the hotel is good. I do hope that our next stay at your hotel when I bring my management team of around 6 more persons from 16/7 to 20/7 will not let me down again and proves your hotel to be responsive to constructive comments for future loyal customers
於 2023 年 6 月住了 3 晚
digital team 於 2023年7月10日的回應
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. First of all, we are so honored to have your recognition about our location/service team and we are also appreciated for your constructive suggestions. Since the breakfast special offer is only applicable for advanced booking, please accept our sincerest apologies for any inconvenience caused by this policy. For the in-room facilities issues encountered during your stay, please rest assured that the comments have been shared with the hotel management team and relevant department in an effort to improve respective aspects. We hope that next time will provide you with a better experience. Thank you again for your time and we look forward to your return visit in the near future!

10/10 優異

Lau

讚好:整潔度、職員與服務和住宿狀況
好有文化氣息
於 2023 年 5 月住了 2 晚
digital team 於 2023年6月2日的回應
尊敬的宾客:非常感谢您选择入住广州富力君悦大酒店分享您的入住感受!我们全体员工致力于为您提供亲切周到的入住体验!酒店位处广州新中轴线 -- 珠江新城的商务中心区,不仅交通便利,并且毗邻广州大剧院、广东省博物馆、亚运会开幕式场馆海心沙、星海音乐厅及广州塔等城市著名景观,是差旅住宿及休闲娱乐的理想去处。不仅地理位置优越,广州富力君悦大酒店的餐饮也一直深受顾客好评。除了久负盛名的凯菲厅之外,我们的空中花园中餐厅亦于2022年获得米其林指南入选餐厅及2023年黑珍珠一钻餐厅,期待您下次入住能够前来品尝并提供您宝贵的意见。再次感谢您给予的评价,期待您的下次光临

10/10 優異

HANG CHUN

於 2023 年 5 月住了 2 晚
digital team 於 2023年6月19日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We're so honored to have your recognition and we look forward to welcoming you back in the near future.

10/10 優異

Put fan

於 2023 年 4 月住了 2 晚
digital team 於 2023年4月11日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

8/10 不錯

Wing Kwong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 3 晚

8/10 不錯

MEIJUAN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
双床房的床实在是太小了,两个人睡太难受
於 2021 年 8 月住了 1 晚
Digital Team 於 2021年10月26日的回應
尊敬的宾客:感谢您选择广州富力君悦大酒店并给予我们评价,关于您所提出的关于床的尺寸意见,也将向酒店领导进行反馈,以便未来有机会时对其进行改善。再次感谢您给予的好评,期待您的下次光临。

8/10 不錯

kam wai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好:住宿狀況和客房舒適度
於 2021 年 3 月住了 1 晚

2/10 很差

minghui

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 2 晚
Digital Team 於 2021年3月15日的回應
尊敬的宾客:感谢您入住广州富力君悦大酒店并给予我们好评,期待您的下次光临。

8/10 不錯

真實旅客

家人同遊
讚好:整潔度和職員與服務
位置非常好,设置比较一般,充电不方便,哈哈。
於 2021 年 2 月住了 2 晚
Digital Team 於 2021年3月5日的回應
尊敬的宾客:感谢您选择广州富力君悦大酒店并给予我们评价,您的意见将向酒店管理层反馈以便在未来更好地进行改善,期待您的下次光临。

8/10 不錯

Angela Sok Ieng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
無論服務或設施有一定標準的品牌酒店
於 2021 年 2 月住了 1 晚
Digital Team 於 2021年2月18日的回應
尊敬的宾客:感谢您选择广州富力君悦大酒店并给予我们好评,期待您的下次光临。

6/10 一般

Stanley Man Sing

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Not really good experience
No one assist to carry baggage , the bellboy only traffic control and lack of training, check in waited 10 minutes , room not ready even at 6pm , not water not hot enough , only around 36 degree C . Only advantage was good view and location.
於 2020 年 11 月住了 1 晚
digital team 於 2020年12月10日的回應
Dear valued guest, Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou. First of all, please accept our sincere apology for your unpleasant experience. As from your comment, it’s seems that we had failed to meet your expectation during your stays at the Grand Hyatt Guangzhou. Your constructive comments had gave us the subjectively to upgrade the respective area. Thank you again, we had shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常舒適,交通方便
於 2020 年 10 月住了 2 晚
digital team 於 2020年10月29日的回應
尊敬的宾客:感谢您选择广州富力君悦大酒店并给予我们好评,期待您的下次光临。

8/10 不錯

Chi Chin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

8/10 不錯

yiqun

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
位置和景观很不错,不过房间的灯光开关和电视让人很不适应
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
環境清幽,高格調及整潔的房間。 希望酒店是絕對非吸煙的,自助餐種類繁多、交通便利、有來往主要車站及機場的免費接駁巴士、員工必須有素質、態度熱誠及誠懇
於 2019 年 12 月住了 4 晚

8/10 不錯

Yuxin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

10/10 優異

Im Nei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常不錯的一間酒店,出入方便,附近也有許多地方可以吃和玩樂
於 2019 年 12 月住了 2 晚

6/10 一般

真實旅客

商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
房间隔音不好。像睡在路边。汽车噪音听得清清楚楚。
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Upgraded to a suite for the first time visit to the hotel, great room which is clean and comfortable, with great facilities. Nice staff.
於 2019 年 11 月住了 1 晚
Grand Hyatt Guangzhou Team 於 2019年12月3日的回應
Dear Valued Guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and we look forward to your return visit in the near future!

10/10 優異

Chung Yan Rio

於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location and service!
Great location and service! Will definitely recommend others to choose this hotel in Guangzhou. Nothing to complain.
於 2019 年 8 月住了 1 晚
Wendy 於 2019年8月12日的回應
Dear Guest Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!

8/10 不錯

Wai Man

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One male staff no smile and not friendly during the check in process!
於 2019 年 8 月住了 2 晚
Wendy 於 2019年8月12日的回應
Dear Guest Thank you for taking the time to share your recent experience at Grand Hyatt Guangzhou. It was a pleasure having you here as our guest during your stay with us, as one of our key priorities are to provide the highest level of friendly and courteous service to all our guests. Your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our associates did not quite meet your expectations. We will subjectively re-emphasise on our training and service standards. Please rest assured that your comments have been shared with the team in an effort to improve our arrival/check out experience. We hope to serve you again whenever your travels bring you back to Grand Hyatt Guangzhou.

8/10 不錯

Sui wen

讚好:整潔度、住宿狀況和客房舒適度
有点旧
前台女生服务态度差
於 2019 年 7 月住了 1 晚

10/10 優異

EUNICE SUMWING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good and convenient
於 2019 年 6 月住了 1 晚

10/10 優異

Kun Cheong William

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚

2/10 很差

Pui Yee

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚

8/10 不錯

chung

讚好:職員與服務、住宿狀況和客房舒適度
will back stay next time
very nice hotel room
於 2019 年 4 月住了 1 晚

10/10 優異

YK

家人同遊
讚好:職員與服務、設施服務和住宿狀況
It is a wonderful hotel, we love 廣州富力君悅大酒店, we will stay there if we go there next time.
於 2019 年 4 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店舊了,比一年前我也曾入住這酒店,明顯舊了,但服务也是一样好!
於 2019 年 3 月住了 1 晚

10/10 優異

Hsin Cheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 4 晚

10/10 優異

Mun Wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚

6/10 一般

Wei Kuen

於 2018 年 12 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度、職員與服務和住宿狀況
入住時房間未準備好, 離開45分鐘後仍說未準備好(已到達check in時間);退房時排隊混亂,讓客人亂插隊,明顯地前台服務水準欠佳
於 2018 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
去参加广交会,离展馆也还算近,设施不错
於 2018 年 10 月住了 1 晚

4/10 欠佳

真實旅客

不滿:住宿狀況和客房舒適度
酒店設計有問題將check-in大堂放在22樓, check-in 後客人要落返居住樓層. 客人外出要上返22樓後再轉承另外一部電梯落返地下, 使客人非常不方便 (上上落落)和十分混亂. 房間陳舊和光線陰暗.
於 2018 年 10 月住了 5 晚

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
等待到下午四點才有房間
於 2018 年 8 月住了 1 晚

8/10 不錯

真實旅客

於 2018 年 6 月住了 2 晚