Centrally located at CBD with easy access.
Rooms are large, quiet clean and tidy.
Good Variety of food served for breakfast and good variety of wines at lounge.
Only one comment is more training should be provided to reception as it takes more than 20 minutes for Check-in
Eric
於 2023 年 12 月住了 1 晚
digital team 於 2024年1月8日的回應
Dear valued guest,Thank you for choosing to stay at the Grand Hyatt Guangzhou and taking the time to share your experience with us. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We are pleased to know that our central location at the CBD was convenient for you. Our team takes great pride in providing spacious, quiet, clean, and tidy rooms for our guests, and we are glad to hear that you found them to your satisfaction. We are also happy to hear that you enjoyed the variety of food served for breakfast and the selection of wines at our lounge. However, we apologize for the inconvenience you experienced during the check-in process. We understand that waiting for more than 20 minutes can be frustrating, and we appreciate your feedback regarding the reception staff. Rest assured, we take your comments seriously, and we will make sure to provide additional training to our reception team to ensure a more efficient check-in process in the future. Once again, we would like to thank you for your valuable feedback. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back to the Grand Hyatt Guangzhou in the near future.
6/10 一般
KA LOK roy
商務旅客
2023年12月19日
讚好:職員與服務
KA LOK roy
於 2023 年 12 月住了 1 晚
digital team 於 2023年12月20日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We're so honored to have your recognition of our services and we look forward to welcoming you back in the near future.
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.
10/10 優異
Chun Chuen
2023年11月1日
Chun Chuen
於 2023 年 10 月住了 1 晚
digital team 於 2023年11月3日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.
10/10 優異
leung kit johnny
2023年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
leung kit johnny
於 2023 年 10 月住了 1 晚
digital team 於 2023年11月3日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.
10/10 優異
Hau Kar
多人同遊
2023年8月16日
讚好:設施服務
Clean , spacious , excellent location , club floor space is limited n food only adequate n fair
Hau Kar
於 2023 年 8 月住了 1 晚
digital team 於 2023年8月21日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and sharing us your stay experience. We're so glad to learn that you were satisfied with our guest room. For the constructive suggestions regarding to the club floor facility and food, will deliver the comment to our hotel management team to ensure the respective areas can be improved in the future. Your feedback is integral to our ability to continue to improve our service. Thank you again for your valuable time and we look forward to your return visit in the near future!
10/10 優異
Hau Kar
多人同遊
2023年8月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room clean n spacious , club floor facility is too small , food quite limited in selection
Hau Kar
於 2023 年 8 月住了 2 晚
digital team 於 2023年8月18日的回應
Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and sharing us your stay experience. We're so glad to learn that you were satisfied with our guest room. For the constructive suggestions regarding to the club floor facility and food, will deliver the comment to our hotel management team to ensure the respective areas can be improved in the future. Your feedback is integral to our ability to continue to improve our service. Thank you again for your valuable time and we look forward to your return visit in the near future!
10/10 優異
Chi huu
商務旅客
2023年8月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chi huu
於 2023 年 7 月住了 4 晚
digital team 於 2023年8月8日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we're so honored to have your positive comment with a high score, much appreciated. We look forward to welcoming you back in the near future.
10/10 優異
Hung Yee
2023年7月15日
Hung Yee
於 2023 年 7 月住了 1 晚
digital team 於 2023年7月27日的回應
Dear valued guest,Thanks for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.
8/10 不錯
Chun Chuen
商務旅客
2023年7月7日
讚好:整潔度、職員與服務和住宿狀況
some constructive comments for improvements
The overall impression was good. In general, the staff team is polite . One disappointment was that I was being told when check in that the price per person for breakfast was $130 if booked before having it but when I try to bring 1 more business partner guest to breakfast the last morning we stay there, the reception counter staff charged me $198 extra instead of $130 saying only for the first time that pre booking had to make 1 day earlier despite the fact that I told the restaurant staff about the extra booking before entering the restaurant. Another shortfalls were that the air conditioning in my room seemed not functioning well making us sweating all night and the TV volume was unbelievably low and
hardly audible even with a two inches distance. I do hope that these were single instances . Apart from that the overall standard and location of the hotel is good. I do hope that our next stay at your hotel when I bring my management team of around 6 more persons from 16/7 to 20/7 will not let me down again and proves your hotel to be responsive to constructive comments for future loyal customers
Chun Chuen
於 2023 年 6 月住了 3 晚
digital team 於 2023年7月10日的回應
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. First of all, we are so honored to have your recognition about our location/service team and we are also appreciated for your constructive suggestions. Since the breakfast special offer is only applicable for advanced booking, please accept our sincerest apologies for any inconvenience caused by this policy. For the in-room facilities issues encountered during your stay, please rest assured that the comments have been shared with the hotel management team and relevant department in an effort to improve respective aspects. We hope that next time will provide you with a better experience. Thank you again for your time and we look forward to your return visit in the near future!
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We're so honored to have your recognition and we look forward to welcoming you back in the near future.
10/10 優異
Put fan
2023年4月7日
Put fan
於 2023 年 4 月住了 2 晚
digital team 於 2023年4月11日的回應
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.
No one assist to carry baggage , the bellboy only traffic control and lack of training, check in waited 10 minutes , room not ready even at 6pm , not water not hot enough , only around 36 degree C . Only advantage was good view and location.
Stanley Man Sing
於 2020 年 11 月住了 1 晚
digital team 於 2020年12月10日的回應
Dear valued guest,
Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou.
First of all, please accept our sincere apology for your unpleasant experience.
As from your comment, it’s seems that we had failed to meet your expectation during your stays at the Grand Hyatt Guangzhou. Your constructive comments had gave us the subjectively to upgrade the respective area. Thank you again, we had shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.
Upgraded to a suite for the first time visit to the hotel, great room which is clean and comfortable, with great facilities. Nice staff.
真實旅客
於 2019 年 11 月住了 1 晚
Grand Hyatt Guangzhou Team 於 2019年12月3日的回應
Dear Valued Guest,
Thank you for sharing your experience at Grand Hyatt Guangzhou.
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Thank you again for your time and we look forward to your return visit in the near future!
10/10 優異
Chung Yan Rio
2019年11月7日
Chung Yan Rio
於 2019 年 10 月住了 1 晚
10/10 優異
真實旅客
2019年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location and service!
Great location and service! Will definitely recommend others to choose this hotel in Guangzhou. Nothing to complain.
真實旅客
於 2019 年 8 月住了 1 晚
Wendy 於 2019年8月12日的回應
Dear Guest
Thank you for sharing your experience at Grand Hyatt Guangzhou.
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!
8/10 不錯
Wai Man
2019年8月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One male staff no smile and not friendly during the check in process!
Wai Man
於 2019 年 8 月住了 2 晚
Wendy 於 2019年8月12日的回應
Dear Guest
Thank you for taking the time to share your recent experience at Grand Hyatt Guangzhou.
It was a pleasure having you here as our guest during your stay with us, as one of our key priorities are to provide the highest level of friendly and courteous service to all our guests. Your feedback regarding the service our team provided caught my attention.
I am very sorry to learn that the quality of service provided by our associates did not quite meet your expectations. We will subjectively re-emphasise on our training and service standards.
Please rest assured that your comments have been shared with the team in an effort to improve our arrival/check out experience.
We hope to serve you again whenever your travels bring you back to Grand Hyatt Guangzhou.
8/10 不錯
Sui wen
2019年7月11日
讚好:整潔度、住宿狀況和客房舒適度
有点旧
前台女生服务态度差
Sui wen
於 2019 年 7 月住了 1 晚
10/10 優異
EUNICE SUMWING
2019年7月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good and convenient
EUNICE SUMWING
於 2019 年 6 月住了 1 晚
10/10 優異
Kun Cheong William
2019年6月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kun Cheong William
於 2019 年 6 月住了 2 晚
2/10 很差
Pui Yee
2019年6月2日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Pui Yee
於 2019 年 5 月住了 1 晚
8/10 不錯
chung
2019年4月25日
讚好:職員與服務、住宿狀況和客房舒適度
will back stay next time
very nice hotel room
chung
於 2019 年 4 月住了 1 晚
10/10 優異
YK
家人同遊
2019年4月23日
讚好:職員與服務、設施服務和住宿狀況
It is a wonderful hotel, we love 廣州富力君悅大酒店, we will stay there if we go there next time.