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Entire apartment

Cayalá Lofts

3.5 star property

Choose dates to view prices

Located close to Paseo Cayala, Cayalá Lofts provides an art gallery on-site, a shopping centre on-site and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
The current price is HK$613
HK$840 total
includes taxes & fees
21 May - 22 May

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About this property

Cayalá Lofts

  • Apartment remodelled in 2024 and located near Paseo Cayala
  • An art gallery on-site, a shopping centre on-site and laundry facilities are just a few of the amenities provided at Cayalá Lofts. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Express check-out, express check-in and a water dispenser
    • Bike parking, a nature reserve and smoke-free property
  • Room features
  • All rooms are individually furnished, and include comforts such as separate dining areas, as well as perks such as free WiFi and dining tables.
  • Extra conveniences in all rooms include:
    • 2 bathrooms with rainfall showers and hairdryers
    • 50-inch LED TVs with Netflix, streaming services and digital channels
    • Wardrobes/cupboards, separate dining areas and kitchens

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; your host will greet you
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Frequently asked questions

Is Cayalá Lofts pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at Cayalá Lofts?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Cayalá Lofts on 21 May 2026 start from HK$613, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cayalá Lofts?

Self-parking is free at this property.

What time is check-in at Cayalá Lofts?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Cayalá Lofts?

Checkout is at noon.

Where is Cayalá Lofts located?

Located in Zona 16, this apartment building is within a 15-minute walk of Universidad del Valle de Guatemala and U.S. Embassy in Guatemala. Paseo Cayala is steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Property conditions & facilities
Rating 10 - Excellent. 74 out of 117 reviews
Rating 8 - Good. 24 out of 117 reviews
Rating 6 - Okay. 12 out of 117 reviews
Rating 4 - Poor. 6 out of 117 reviews
Rating 2 - Terrible. 1 out of 117 reviews

Reviews

Verified

10/10 Excellent

omar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, clean and great customer service from the ladies at the desk !
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was small, but very clean and nice. Location was perfect. Check-in was easy and friendly.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing new studio. Great location. Staff very helpful.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good However, the cleaning girl we had during our stay, went above and beyond to make our stay nice and pleasant.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MIRTA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is perfect staff they’re very nice specially with the check in they’re very helpful I’ll recommend it
Stayed 1 night in Nov 2025
Verified

8/10 Good

Gilbert

Liked: Cleanliness, property conditions & facilities, communication
Parking was secure and convenient. No AC, all hotel workers were good and responded to request immediately to ensure comfort.
Stayed 9 nights in Dec 2025
Verified

6/10 Okay

Zaul

Liked: Property conditions & facilities, communication
Studios are very small not worth the price and the room we rent smell bad, maybe it was un occupied for a while or something else, front desk personal very nice and helpful, nice and safe area
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ury

Liked: Cleanliness, property conditions & facilities, communication
Everything we needed was provided for our stay and the customer service provided by the owner and his management team were second to none.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Lucrecia

Liked: Cleanliness, amenities, property conditions & facilities
Had no wifi signal, premises are incredibly clean, staff very pleasant, how ever the lady in the morning to signed me off took a while to get there and my Uber was about to arrive.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Diana

Liked: Check-in
Disliked: Communication, listing accuracy
The hotel is not yet fully finished. There are construction workers on-site during the day, several stairways are closed, and there is dust throughout the property; I would not recommend staying here if you have allergies. Cleanliness was also an issue. The shower was not clean and still had hair from the previous guest, and our towels were never changed during our stay. Rooms are not soundproof, so you can hear traffic all night. There is also no AC, making the rooms very hot in the afternoons and evenings. Furthermore, we were never informed about the ongoing construction, and we had to proactively request check-in and parking instructions. While parking is available, you have to "validate" your ticket at the front desk every single time you leave. Despite these significant downsides, the property itself is nice and offers a beautiful panoramic view for the bqq area.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Gerson

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was great with communication and answered any questions I had. Directions to the loft was a bit confusing due to the construction which is understandable. Unfortunately, there is no AC in the room which gets hot. Overall cleaned lofts/lobby. Great location, felt safe and multiple options for dining. If you don’t mind the hotness, then I would recommend this place to others!
Stayed 1 night in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The new apartment was an ideal for us, residents of Guatemala living in Panajachel. We had an early appointment at the nearby US Embassy. The directions need to be improved. We were directed to the wrong Cayala Lofts (there are several) and the underground parking was a confusing maze without a map or arrows. Very handy to park and walk to nearby excellent restaurants. We ate at Saul Mendez Bistro and Montanos.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was so awesome. I loved that it was big and clean and in the center of the whole shopping center
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Cloe

Liked: Cleanliness, property conditions & facilities, communication
It’s great, clean, quite loved it
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Lind

Liked: Cleanliness, property conditions & facilities, communication
Got it from expedia and customer service was great. They let me checkout at 3 which made a world of difference for our family.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Michele

Disliked: Cleanliness

Beautiful location but noisy and need maintenance

The area is beautiful and the view extraordinary. The only problem is the fan stopped working the first night so we left the balcony open and since there is a lot of partying going on, it is very noisy. The room smells really bad. There are plumbing issues in the bathroom and finally, si day 7:00am there was a guy with the loudspeaker inviting everyone to exercise so we were unable to get good rest.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Leonel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is nice, though there was a smell coming from the shower drain. My guess is that the toilet and shower pipes are connected and they might be the same pipe somewhere down the like. Therefore, the smell. The coffee maker was broken. Coffee is a must how me every morning. It was a headache trying to get it fixed, so they finally replaced it. The staff though very polite, has very transactional communication, not very personal. Would I recommend it, because it was an exceptional place or experience? Not really. It's a convenient location, that's it.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, comfortable and staff friendly, responsive. Property a part of shopping/dining "village" if that a high property. Unit did not have air conditioning which was not a huge problem other than upstairs loft/bedroom area got a little stuffy. I ask for and promptly received a fan. I would suggest a non-industrial fan to keep the noise down.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

ALEJANDRO

Liked: Cleanliness, check-in
Disliked: Communication
More than a hotel, these are furnished apartments. Extremely comfortable, very quiet and peaceful. They don't have air conditioning. Everything in Cayalá is within easy walking distance. Very safe. At night, all the streets are well-lit. Next to the building, there are coffee shops, a gym, and a restaurant. Ideal for a 3-day stay, enough time to explore the entire Cayalá area. Keep in mind that it's not near downtown Guatemala City, and it takes about an hour to get to the airport.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing beautiful town
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

EDGAR

Liked: Cleanliness, check-in, communication, listing accuracy
Todo ok Great Location Inside CAYALA AMAZING
Stayed 1 night in May 2026
Verified

10/10 Excellent

Elcira

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good place
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Ligia

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, no a/c but there’s a ceiling fan and it gets chilly at the night, staff friendly and attentive, parking garage is a maze 😂
Stayed 2 nights in Apr 2026
Verified

8/10 Good

janet

Liked: Cleanliness, check-in, listing accuracy
The hotel was in a safe, quiet area of Cayala however the bathroom had a sewer smell; we had to request to be moved to a different floor, it took a bit of borderline argument to get them to move us. We had the 1 bedroom loft which was nice but we could’ve liked a little more space. Also when I booked I was under the understanding that the “host” will meet us at Ck in and that I would get an email with Ck in information when in reality they have staff member at the front counters 24 hrs.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jorge Mario

Liked: Cleanliness, amenities, communication
Everything was perfect
Stayed 1 night in Nov 2025