住宿正面
查看供應

伊斯巴朗克酒店的評價

2.5 out of 5
伊斯巴朗克酒店
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala

評價

6.8
10 分評分，優異；46 則評價中有 16 則" "
8 分評分，不錯；46 則評價中有 5 則" "
6 分評分，一般；46 則評價中有 14 則" "
4 分評分，欠佳；46 則評價中有 2 則" "
2 分評分，很差；46 則評價中有 9 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

6.6/10 

設施服務

6.8/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Suly

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 2 月住了 1 晚

10/10 優異

Shannon

於 2024 年 2 月住了 1 晚

10/10 優異

Franklyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
於 2024 年 1 月住了 1 晚
HOTEL 於 2024年1月19日的回應
ESPERAMOS TENERLO NUEVAMENTE EN HOTEL

6/10 一般

Wuendy

親子同遊
讚好：職員與服務
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Próximo ao aeroporto
Ponto forte: próximo ao aeroporto Banheiro compartilhado
於 2023 年 12 月住了 1 晚

10/10 優異

corina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

6/10 一般

Navid (La Suiza)

讚好：職員與服務
不滿：整潔度和住宿狀況
El baño en malas condiciones de limpieza
於 2023 年 11 月住了 2 晚

2/10 很差

Jorge Mario

於 2023 年 10 月住了 1 晚

2/10 很差

Jennette

不滿：職員與服務、住宿狀況和客房舒適度
Never responded to late check-in requests
I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
於 2023 年 6 月住了 1 晚

6/10 一般

Bjørnar

於 2023 年 8 月住了 1 晚

10/10 優異

Ludin

伴侶同遊
Clean place, gated community feels very safe.
於 2023 年 7 月住了 1 晚

2/10 很差

Silvia

不滿：整潔度和職員與服務
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
於 2023 年 6 月住了 1 晚

4/10 欠佳

Elden

親子同遊
Friends
於 2023 年 6 月住了 1 晚

6/10 一般

Carlos Andres

讚好：整潔度和職員與服務
不滿：客房舒適度
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
於 2023 年 3 月住了 1 晚

10/10 優異

Paula

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

2/10 很差

Andrea Vanessa

不滿：整潔度、職員與服務和設施服務
No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche
於 2023 年 3 月住了 1 晚

6/10 一般

Rigoberto

家人同遊
讚好：客房舒適度
Reservas con la atención
Desayuno muy mala atención y poco servicio al cliente. El muchacha de la recepción muy amable. Hemos estado otras ocasiones, pero en esta bajo la calidad
於 2023 年 2 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
Probably ripped off.
I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
於 2023 年 2 月住了 1 晚
expedia 於 2023年2月14日的回應
Gracias por su comentario, verificando el día de su estadía usted no se presento a este hotel.

10/10 優異

Marcelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚

2/10 很差

Kimberly

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
於 2023 年 2 月住了 1 晚
expedia 於 2023年2月9日的回應
La mentamos el inconvenienteesperamos a la próxima a tenderlos como se merecen...

10/10 優異

Leon

家人同遊, 商務旅客, 多人同遊
讚好：設施服務和住宿狀況
Bunk Beds, classic architecture and very clean shared baths
於 2023 年 2 月住了 1 晚

10/10 優異

Pamela Nathaly

於 2022 年 12 月住了 18 晚

2/10 很差

Claudia

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
於 2023 年 1 月住了 1 晚
Expedia 於 2023年2月9日的回應
La mentamos el inconveniente,esperamos a la próxima atenderlos mejor.

2/10 很差

Karla Raquel

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Me cancelaron la reservación porque NUNCA guardaron mi reservación. Y me avisaron al llegar al lugar. No se dignaron en ni siquiera mensajearme.
於 2022 年 12 月住了 1 晚

10/10 優異

Luis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente services
於 2022 年 12 月住了 1 晚

10/10 優異

Roosbel

於 2022 年 12 月住了 1 晚

4/10 欠佳

Vladimir

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Me gusto que era accessible a muchos lugares. No me gusto los baños del hotel.
於 2022 年 11 月住了 2 晚

10/10 優異

Quiñonez Martínez

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
excelente atencio
於 2022 年 9 月住了 5 晚

10/10 優異

Doriz V

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 2 晚

6/10 一般

Jérôme

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Chambre agréable et personnel sympathique, mais cafard dans la chambre et très mauvaise surprise au moment du paiement... Nous avons dû payer la chambre 19,12€ plus cher que ce qui était indiqué au moment de la réservation !
於 2022 年 5 月住了 1 晚

10/10 優異

Cristian

於 2022 年 4 月住了 1 晚

8/10 不錯

Abigail

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
En general muy bien, solo que en la habitación para 6 personas solo contaban con un toma corrientes jaja. Pero el servicio y demás muy bien!!
於 2022 年 4 月住了 1 晚

2/10 很差

Jose (Rego park)

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
All services and food areas good and accessible
於 2022 年 4 月住了 1 晚

6/10 一般

norma (ypsilanti)

親子同遊
讚好：整潔度和職員與服務
Es limpio y muy cerca drl aeropuerto
於 2022 年 3 月住了 1 晚

10/10 優異

dominique

讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚

2/10 很差

Walter

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Reservation price was not honored.They said they fired the social media girl 2 months ago and price was not valid We paid 4 times the amount of the reservation. No credit cards allowed. Room was dirty and we had to request towels , cause no towels on the room, nobody helped us for check out. a mess this expierence
於 2021 年 9 月住了 1 晚

8/10 不錯

Irma

於 2021 年 8 月住了 1 晚

6/10 一般

真實旅客

於 2021 年 7 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
Cerca del Aeropuerto
Es una alternativa cerca del aeropuerto sin embargo las habitaciones son un poco pequeñas y parece que fueron olvidadas en el tiempo, la habitación tenia un alto grado de humedad, como aspecto positivo es que se encuentra en un residencial privado.
於 2021 年 7 月住了 1 晚
Hotel Ixbalanque 於 2021年8月18日的回應
Gracias por compartir su experiencia en Hotel Ixbalanque, lamentamos su inconveniente, estamos en proceso de reingenieria de las habitaciones y los procedimientos, y así como siempre se siente como esta en su casa al visitarnos. Esperamos que vuelva y podamos atenderlo como si estuviese en su casa.

8/10 不錯

Kevin haroldo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bastante aceptable
於 2021 年 4 月住了 1 晚

6/10 一般

Oscar (Costa Rica)

家人同遊
讚好：整潔度、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚

6/10 一般

MASAHIRO

家人同遊
於 2019 年 12 月住了 1 晚

8/10 不錯

MARIO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚