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公園酒店的評價

4.5 out of 5
公園酒店
Parque Histórico de Guayaquil, Km 1.5, Samborondón, Av. Los Arcos y Río Guayas, Samborondon, Guayas

評價

9.6

完美

10 分評分，優異；73 則評價中有 63 則" "
8 分評分，不錯；73 則評價中有 7 則" "
6 分評分，一般；73 則評價中有 1 則" "
4 分評分，欠佳；73 則評價中有 1 則" "
2 分評分，很差；73 則評價中有 1 則" "

10/10 

整潔度

9.6/10 

職員與服務

9.0/10 

設施服務

9.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

MARTHA ROXANNA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente atención, del personal y las habitaciones 10/10 ,climatizacion adecuada Almohada suaves. Gym excelente.
於 2024 年 2 月住了 1 晚

10/10 優異

Jorge (Manta)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Buena
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What an unexpected surprise it was to discover a Relais & Chateaux property in gritty, industrialized Guayaquil! It is by far the most expensive hotel in the city, but after experiencing the sumptuous accommodations, fine dining, serene setting, and gracious hospitality firsthand, the rates are certainly justified. The hotel’s location is both its strong suit and its drawback. It is just fifteen minutes from the airport, which is super convenient for the majority of guests who are just using Guayaquil as a jumping-off point to the Galapagos. It’s a 20-minute taxi ride from the city, in a suburb called Samborondon, so it is quiet and safe. The hotel is promoted as being situated inside Parque Colonial, but as a park or a public garden…it is bleak and rundown. There are few flowers in bloom, the greenery is overgrown, and the paths are in need of repair. There are some dusty old buildings with creepy mannequins inside attempting to recreate colonial times, but it’s crudely executed. We didn’t bother going into the zoo, as from what we could see through the trees, it too has been neglected. Our room was huge and exceptionally comfortable, with 12-foot ceilings and two televisions. Room service is fantastic too. Hotel Del Parque is the jewel of Guayaquil. I highly recommend splurging on a stay here for those who want to begin (or end) their trip to the Galapagos in style, or those who want to experience Guayaquil from a cocoon of luxury and world-class hospitality.
於 2023 年 12 月住了 1 晚

2/10 很差

Guillermo

於 2023 年 12 月住了 2 晚

10/10 優異

Sebastian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, friendly and attentive staff, safe & quiet.
於 2023 年 9 月住了 3 晚

10/10 優異

Paola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

MERY

於 2023 年 8 月住了 1 晚

10/10 優異

Arturo (Miami)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and safe in the neighborhood of Sanborondon. Safe gated entry to the park and areas around the hotel. I stay with a girlfriend and felt pretty safe. The restaurant is walking distance and the views are beautiful ❤️
於 2023 年 8 月住了 1 晚
Front Office Manager 於 2023年8月22日的回應
Thanks for your rate!! We are happy to know that you enjoyed our facilities, gardens, and especially the service we offered you.It will be a pleasure to see you again and make you feel at home. CordiallyKaren Andrade Arca

10/10 優異

Gabriela

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Una muy buena experiencia
於 2023 年 7 月住了 1 晚
Front Office Manager 於 2023年8月22日的回應
Estimada Gabriela,Apreciamos la valoración que nos otorga sobre su reciente estadía en el hotel del parque. Nos alegra saber que disfrutó de nuestras instalaciones, jardines y sobre todo de la calidez con la que nuestros colaboradores cuidan de nuestros huéspedes. Esperamos tenerla de regreso muy pronto para continuar mostrándole el excelente servicio que Hotel del Parque les puede brindar. Cordialmente Karen Andrade Arca

10/10 優異

Monica (Andover)

於 2023 年 6 月住了 1 晚
Front Office Manager 於 2023年8月22日的回應
¡Gracias por tu evaluación positiva de nuestro servicio! Nos alegra saber que tu experiencia ha sido satisfactoria. Valoramos tu apoyo y agradecemos que hayas elegido nuestro servicio.Si en algún momento deseas brindarnos comentarios o sugerencias para mejorar aún más, estaremos encantados de escucharte. Tu opinión es importante para nosotros y nos ayuda a seguir brindando un servicio de calidad.Gracias nuevamente por tu apreciación y esperamos poder seguir atendiéndote en el futuro. ¡Si tienes alguna pregunta o necesitas alguna otra asistencia, no dudes en comunicarte con nosotros!Saludos cordiales,Karen Andrade Arca

10/10 優異

Juan Carlos

於 2023 年 5 月住了 1 晚
Front Desk Manager 於 2023年5月18日的回應
Estimado Juan carlosGracias por elegir el hotel del Parque en su reciente visita a nuestra hermosa ciudad! Nos encantó poder atenderlo esta ocasión y nos alegra saber que disfrutó su estancia. Esperamos verlo nuevamente y poder ofrecerle una experiencia única. Saludos Karen Andrade Arca Jefe de Recepción

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet. Beautiful grounds. GREAT food at Casa Julian.
於 2023 年 3 月住了 2 晚
Front Desk Manager 於 2023年4月20日的回應
Dear Kathleen Thanks for your rate!! We are happy to know that you enjoyed our facilities, gardens, and especially the service we offered you.Seeing you again and making you feel at home will be a pleasure. CordiallyKaren Andrade ArcaFront Office Manager

10/10 優異

Kristi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We love this hotel!
In Guayaquil, we always stay at the Parque. The staff is friendly and helpful. The grounds are beautiful, attached to a National Park. The restaurant on grounds is good but expensive. They do have a second option of an outdoor cafe/restaurant on grounds that has excellent food and service that os more reasonable. The area is very safe and many nights we walked to the food court that has multiple, delicious restaurants as well as the mall area with great choices too!
於 2023 年 3 月住了 7 晚
Front Desk Manager 於 2023年3月13日的回應
Dear Kristi We are so glad to know that you enjoyed our facilities, gardens and especially the service that we offered you.It will be a pleasure to see you again and show you the excellent service you can get with us!CordiallyKaren Andrade Arca

8/10 不錯

GRETTY (MIAMI)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Hotel acogedor, buena decoración. Podrían mejorar la atención en recepción.
於 2023 年 2 月住了 1 晚
Karen Andrade Arca, Front Office Manager 於 2023年2月17日的回應
Estimada Gretty Agradecemos su comentario. Nos alegra saber que disfrutó de nuestras instalaciones, jardines y sobre todo de la calidez con la que nuestros colaboradores cuidan de nuestros huéspedes. Esperamos tenerla de regreso muy pronto para continuar mostrándole el excelente servicio que Hotel del Parque les puede brindar. Cordialmente Karen Andrade Arca Front Office Manager

6/10 一般

Kerry

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
This hotel is in a beautiful historic building and lovely rooms. The staff were helpful but it was a bit isolated with difficulties in getting transport to visit things. The food was disappointing at the connected restaurant but better in the pretty courtyard. The staff were helpful in finding me tea bags!
於 2023 年 2 月住了 1 晚
Front Desk Manager 於 2023年2月17日的回應
Dear Kerry We appreciate your comments about your stay. It is important for us to know that you found a helpful staff ready to make you feel at home. We hope to see you soon. Best regards Karen Andrade

10/10 優異

Santiago

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Excelente hotel.
於 2022 年 9 月住了 1 晚

10/10 優異

Fiorella

於 2022 年 8 月住了 1 晚

10/10 優異

KRISTI

讚好：住宿狀況
Loved this hotel!!
This hotel is absolutely gorgeous! It’s a renovated hospice and every detail has been attended to. The showers were large and wonderful! The staff is courteous and friendly. Everything is very up to date and the entire property is very clean. The morning buffet is 5 star and so is the adjoining restaurant. Be sure to check out the beautiful chapel in the hotel! Also the hotel is right next door to a National Park with live animals. Definitely would stay again!
Beautiful chapel on hotel property
於 2022 年 8 月住了 3 晚

10/10 優異

Jaime

於 2022 年 7 月住了 3 晚

10/10 優異

Denise

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay. The rooms are spacious, staff is helpful and the area around hotel is lush and quiet. Would stay again.
於 2022 年 7 月住了 1 晚
Karen Andrade Arca, Front Office Manager 於 2022年7月22日的回應
Dear Denise, We are so glad to know that you enjoyed our facilities, gardens, and especially the service that we offered you. Your comments encourage and motivate us to serve our guests better every day! It would be a pleasure to welcome you back and continue to offer you the excellent service you can get with us!. Cordially

8/10 不錯

julian

伴侶同遊
讚好：整潔度和職員與服務
Unique? Yes. Room very dark and all very old fashioned. Animals in park have no room to move. The pens are the size of match boxes. Not good for the animals.
於 2022 年 7 月住了 1 晚
Karen Andrade Arca, Front Office Manager 於 2022年7月16日的回應
Dear Mr. Protheroe, We thank you for choosing Hotel del Parque on your recent visit to our beautiful city! The property is a historic restoration project from the republican era in the 1890s and we seek to honor the traditional architecture. We value your feedback and as such will share your remarks with the park administration. However, they are an independent organization. Sincerely,

10/10 優異

Meri Lynn

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 1 晚

10/10 優異

Gordon

於 2022 年 5 月住了 3 晚
Karen Andrade Arca, Front Office Manager 於 2022年5月31日的回應
Dear Gordon We appreciate you taking the time to rate your experience at Hotel del Parque. We are glad to hear that we met your expectations and provided excellent standards of service. Hopefully, we can welcome you back on a future stay!

10/10 優異

MARIA

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 1 晚

10/10 優異

Sofia Maria

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 3 晚
Karen Andrade Arca, Front Office Manager 於 2022年5月31日的回應
Estimada Sofia Agradecemos que haya escogio el Hotel del Parque para su estadia en nuestra hermosa ciudad! Apreciamos la valoracion que nos otorga con su clasificacion de su experiencia. Esperamos tenerlo de regreso muy pronto para continuar mostrándole el excelente servicio que Hotel del Parque le puede brindar.

10/10 優異

Vanessa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is wonderful ! Staff is super polite and friendly, I highly recommend it! Beautiful place, gorgeous setup !
於 2022 年 4 月住了 2 晚
Hotel del Parque 於 2022年4月7日的回應
Dear Vanessa Thank you for letting us know that we are doing a great job! We are so glad to know that you enjoyed our facilities, gardens and especially the service that we offered you. Your comments encourage and motivate us to serve our guests better every day! It will be a pleasure to see you again and keep showing you the excellent service that you can get with us! Cordially Karen Andrade Arca Front Office Manager

10/10 優異

steve

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the fact that the hotel was so isolated and was "connected" to the nature park. The restaurant (for dinner) was excellent, and the hotel buffet (for breakfast) was as well. The staff was all extremely attentive, too.
於 2022 年 3 月住了 3 晚
Hotel del Parque 於 2022年3月24日的回應
Dear Steve Thank you for letting us know that we are doing a great job! We are so glad to know that you enjoyed our facilities, gardens and especially the service that we offered you. Your comments encourage and motivate us to serve our guests better every day! It will be a pleasure to see you again and keep showing you the excellent service that you can get with us! Cordially Karen Andrade Arca Front Office Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic hotel and service
Great hotel, amazing location and building.
於 2021 年 12 月住了 1 晚
Hotel del Parque 於 2021年12月27日的回應
Dear guest We are so glad to know that you enjoyed our facilities, gardens and especially the service that we offered you. It will be a pleasure to see you again and keep showing you the excellent service that you can get with us! Cordially Karen Andrade Arca Front Office Manager

10/10 優異

Richard

於 2021 年 12 月住了 2 晚
Hotel del Parque 於 2022年4月7日的回應
Dear Richard Thank you for choosing the Hotel del Parque on your recent visit to our beautiful city! We were delighted to be able to serve you on this occasion and we are so happy to hear that you enjoyed your stay. We hope to see you again and to offer you a unique experience. Greetings Karen Andrade Arca Front Office Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recomendado
Muy buena experiencia, excelente ubicacion y atencion.
於 2021 年 7 月住了 1 晚
Jose Freire 於 2021年7月13日的回應
Estimado Huesped. Nos alegramos que haya disfrutado de su estadía. sin embargo nos gustaría saber que hizo falta para obtener un 10/10. sus comentarios nos ayudaran a mejorar nuestro servicio. Esperamos tenerlo nuevamente en Hotel del Parque para su siguiente visita a Guayaquil.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The park was nice. Over priced.
於 2021 年 6 月住了 1 晚
Jose Freire 於 2021年6月13日的回應
Dear Guest. We really do appreciate you taking the time to leave your feedback following your past stay with us at hotel del Parque. We aim not only to make every stay a memorable experience, but also to Hotel del Parque a second home for everyone. We look forward to welcoming you back again at the hotel on your next visit to Guayaquil

10/10 優異

ALBERTO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente el hotel es espectacular
於 2021 年 4 月住了 1 晚
José Freire. 於 2021年6月5日的回應
Estimado Alberto. Gracias por elegir el hotel del Parque en su reciente visita a nuestra hermosa ciudad! Estamos encantados de leer su amable reseña y nos alegra saber que disfrutó de la hospitalidad de los miembros de nuestro equipo, y las instalaciones. Sus comentarios nos animan y motivan a servir cada día mejor a nuestros huéspedes! Esperamos tenerlo de regreso muy pronto y demostrarle nuevamente el excelente servicio que Hotel del Parque les puede brindar. Siempre a su servicio. José Freire Front Office Manager

8/10 不錯

Rosemeire

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was great
於 2021 年 3 月住了 1 晚
José Freire. 於 2021年5月23日的回應
Dear Rosemeire. Thank you indeed for relaying the most positive feedback of your recent stay at Hotel del Parque. It was likewise a pleasure for us to have ensured your best care and attention throughout your stay with us. From all of us at Hotel del Parque, we thank you for your wonderful review and hope to host you again soon!

8/10 不錯

Rosemeire

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was very good
於 2021 年 3 月住了 1 晚
José Freire. 於 2021年5月23日的回應
Dear Rosemeire. Thank you indeed for relaying the most positive feedback of your recent stay at Hotel del Parque. It was likewise a pleasure for us to have ensured your best care and attention throughout your stay with us. From all of us at Hotel del Parque, we thank you for your wonderful review and hope to host you again soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Peaceful retreat from the city
Quite and relaxing, with quick access to the city.
於 2021 年 4 月住了 3 晚
Jose Freire 於 2021年5月4日的回應
Dear Guest. We really do appreciate you taking the time to leave your feedback following your past stay with us at hotel del Parque. We look forward to welcoming you back again at the hotel del parque on your next visit to Guayaquil

10/10 優異

Kathya

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I really love the hotel.
於 2021 年 3 月住了 2 晚
José Freire. 於 2021年4月24日的回應
Dear Kathya. Dear Guest. We are glad you enjoyed your stay at Hotel del Parque. We hope to see you soon in the future.

4/10 欠佳

Raúl

於 2021 年 3 月住了 1 晚
Jose Freire 於 2021年4月5日的回應
Estimado Raul. Gracias por tomarse el tiempo de compartir su experiencia reciente en el Hotel del Parque. Una de nuestras prioridades es proporcionar el más alto nivel de servicio amable y cortés. Si bien fue un placer tenerlo aquí como nuestro huésped, sus calificaciones sobre su estadía captaron mi atención. Siento mucho saber que la calidad del servicio prestado por nuestro personal no llego a satisfacer sus expectativas. Me gustaría saber un poco más sobre su estadía para poder tomar los correctivos necesarios y que sea un caso aislado. Gracias por ser un valioso cliente y esperamos servirle de nuevo cada vez que viaje de regreso a Guayaquil. Saludos Cordiales Jose Freire Front Office Manager.

10/10 優異

Lisbeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
100% MUST GO
It is an amazing romantic caribbean/pacific ambient. Super romantic and it is a MUST to stay in the beatiful Guayaquil.
於 2021 年 3 月住了 2 晚
Jose Freire 於 2021年4月5日的回應
Dear Lisbeth. We really do appreciate you taking the time to leave your feedback following your past stay with us at hotel del Parque. Many thanks for your kind words regarding the ambient of our hotel. We aim not only to make every stay a memorable experience, but also to Hotel del Parque a second home for everyone. We look forward to welcoming you back again at the hotel on your next visit to Guayaquil

10/10 優異

Alexandra

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simplemente excelente
於 2021 年 2 月住了 2 晚
José Freire 於 2021年3月2日的回應
Estimada Alexandra. Gracias por tomarse el tiempo para completar nuestra encuesta de satisfacción durante su reciente estadía en el Hotel del Parque. Nos enorgullecemos de brindar una experiencia memorable durante sus viajes y estaremos gustosos de recibirla nuevamente. Si tiene algún requerimiento adicional no dude en contactarse con nosotros, nuestra pasión es servirle. saludos, José Freire Front Office Manager

10/10 優異

Muriel M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gorgeous property in a beautiful park
Even if Guayaquil was not our favorite city in Ecuador, our stay at Hotel del Parque (and dinner at Casa Julian) has been extremely pleasant. The hotel is beautiful, totally in agreement with the Relais et Chateaux chain they are part of. Perfect service (a special thank you to Jose, the lovely concierge), beautiful grounds, attention to details. The place to stay in Guayaquil.
於 2021 年 2 月住了 2 晚
Jose Freire 於 2021年3月2日的回應
Dear Miss Muriel. We are glad you enjoyed your stay at Hotel del Parque. Thank you for your candid comments about our attentive staff that worked very hard to give a great service. It was my pleasure to assit you with your requirements, and congratulations, you have a perfect spanish. We hope to see you soon in the future. Best regards. José Freire. Front office Manager.

8/10 不錯

JUAN

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
El hotel espectacular, el servicio deprimente, llegamos en la noche no había nadie en la recepción que nos ayude con las compras. El menú del desayuno escaso y no contaban con lo ofrecido en n la carta. Para ser el hotel Más caro de Guayaquil, le falta largo en servicios.
於 2021 年 2 月住了 2 晚

10/10 優異

Vandin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent everything
Everything excellent, absolutely best customer service of any hotel in the world!
於 2021 年 1 月住了 3 晚
José Freire. 於 2021年3月2日的回應
Dear Vandin We are glad you enjoyed your stay at Hotel del Parque. Thank you for your candid comments about our attentive staff that worked very hard to give a great service. We hope to see you soon in the future. Best regards. José Freire. Front office Manager.

10/10 優異

Leonidas (Guayaquil, Ecuador)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El ambiente del hotel lo traslada a Guayaquil de los años 1900 con todas las comodidades del 2020! Ideal para una caminata en la mañana alrededor del Rio Guayas, muelle y parque histórico! Recomendadisimo!
於 2020 年 12 月住了 1 晚
John Castro. 於 2021年1月2日的回應
Estimado Leonidas, Muchas gracias por su amable calificación y buenos comentarios. Nos complace saber que disfrutó de su estadía y nuestras bellas instalaciones. Esperamos que regrese muy pronto!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully hotel, excelente food, friendly staff
於 2020 年 11 月住了 1 晚
John Castro. 於 2020年11月22日的回應
Dear guest, Thank you very much for your kind review, we hope you come back really soon! Regards,

10/10 優異

Vasiliki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚
John Castro. 於 2020年11月6日的回應
Dear Mrs. Vasiliki, Thank you for your feedback! We hopr you come back really soon. Regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚
John Castro. 於 2020年10月27日的回應
Estimado huésped, Muchas gracias por su calificación! Esperamos que vuelvan pronto. Saludos.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 10 月住了 1 晚
John Castro. 於 2020年10月27日的回應
Estimado huésped, Muchas gracias por su calificación! Esperamos que vuelvan pronto. Saludos.

10/10 優異

真實旅客

於 2020 年 10 月住了 1 晚
John Castro. 於 2020年10月27日的回應
Dear guest, Thank you for your feedback! Please come back soon. Regards.

10/10 優異

MJ (Miami)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bathroom very big beds very Cousy and comfortable. Air conditioning very good!
於 2020 年 10 月住了 1 晚
John Castro. 於 2020年10月16日的回應
Hello! Thank you for your kind feedback. We hope you come back really soon!

10/10 優異

JACOKA (Quito)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hermoso lugar, habitación espaciosa y súper elegante... me encanto!
於 2020 年 10 月住了 1 晚
John Castro. 於 2020年10月16日的回應
Hola! Muchas gracias por su amable calificación y buenos comentarios. Esperamos que vuelvan pronto!