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桂林驛皇家別院的評價

4 out of 5
桂林驛皇家別院
西環路 117 號, 桂林市, 廣西省

評價

9.2

卓越

10 分評分，優異；134 則評價中有 94 則" "
8 分評分，不錯；134 則評價中有 31 則" "
6 分評分，一般；134 則評價中有 7 則" "
4 分評分，欠佳；134 則評價中有 1 則" "
2 分評分，很差；134 則評價中有 1 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

9.2/10 

住宿狀況

評價

6/10 一般

真實旅客

讚好：整潔度
於 2019 年 12 月住了 4 晚

8/10 不錯

Sin Hang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚

10/10 優異

Law

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
環境優美，服務細心
於 2019 年 4 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 3 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 4 晚

8/10 不錯

Xinling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent hotel in Guilin
Hotel is situated in the middle of a park, the closest you can get to by public transport is the gate of the park Andre the hotel will send you a buggy to pick you up. You have to call the reception and wait at the waiting room provided by the hotel at the gate of the park. Check In was reasonable, staff wasn’t too helpful in the process, we ended up getting lost on our way to the room and ended up in the lobby for help again. Rooms were well decorated and clean, beautiful garden, it would be lovely to get a room facing the pond with a patio. Overall it wasa good hotel but it could be a pain getting transport out of the hotel when you don’t have a driver.

10/10 優異

Ni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
環境好，安靜

10/10 優異

xiaotian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
桂林必选
非常棒的服务非常棒的环境，在植物园的中心位置。中式的庭院花园，十分舒适惬意。以客人为本的服务理念给客人完美的住宿体验。我提了一个关于餐厅的小建议，没想到酒店领导格外重视，在我离店后还联系我。总之如果我再来桂林，一定会选择这个酒店。 unique and impressive hotel in a botanic garden with great service! Best in Guilin! I will definitely return!
於 2017 年 8 月住了 4 晚
Yuki 於 2017年9月3日的回應
亲近自然、融入自然，与家人孩子一起度过一个美好的欢乐时光！这儿是理想的家庭度假之地，亭台楼阁，鸟语花香，与鱼嬉戏，与家人同乐，美哉！期待您和家人再次光临……

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店环境优雅很适合家人入住，特别是有老人和孩子的特别推荐此酒店。下次了还会入住。
於 2017 年 8 月住了 2 晚
Yuki 於 2017年9月18日的回應
非常感谢您给予我们这么高的评价！我们将不断努力做好每一份工作，并期待您的再次光临。

2/10 很差

ALFRED (HONG KONG)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
很好的酒店
酒店的環境非常好、園林美景、感觉一流、房间整潔、应有尽有、员工服务态度良好、有礼貌、贴心服务、酒店餐厅清洁、早餐食物种类多、美味可口。下次有机会再到桂林、我会再入住这间酒店。非常好、非常好、非常好、非常好、非常好、我很满意。
鱼池好多魚
外观很美
Yuki 於 2017年4月20日的回應
非常感谢您选择入住桂林驿皇家别院酒店，您的满意是对我们最大的鼓舞，同时我们也非常期待您的下次光临哦！

8/10 不錯

jungchia

讚好：整潔度、住宿狀況和客房舒適度
飯店環境好在植物園內，旁邊有一個廣場，地下樓有超市、電影院。 可從機場坐巴士（RMB 20）到天鵝賓館再坐計程車（RMB10）。 服務態度有待加強，熱水器壞了未主動告知（氣溫7度），早餐廚師態度亦不佳，希望能再改進，除此之外，環境優，有機會會再入住。
General Manager 於 2016年12月12日的回應
亲爱的客人， 非常感谢您的及时反馈，我们非常重视您的意见，同时会马上调查问题所在并及时改正，员工的服务我们会立马检查和培训！再次感谢您的及时反馈并期待您的下次光临！ Best regards Yuki

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度

10/10 優異

pei hua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店乾淨舒適，服務人員態度好！
非常棒的飯店，服務人員態度很好，有問題能熱心協助！乾淨舒適的環境！
General Manager 於 2016年10月21日的回應
感谢您对我们的工作支持，我们也会继续保持高标准的服务及努力维护酒店各项设施！同时桂林驿皇家别院酒店也祝您幸福愉快！万事如意！

10/10 優異

YANZHU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice place, it is inside a botanical garden.
General Manager 於 2016年8月12日的回應
Thank you for your staying in our hotel. And wish you have a nice holidays in China.

10/10 優異

Yuet Ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It's the best hotel I stay in Guilin. The quiet and fantastic environment and Chinese style room were really impressed. Room was big and comfortable. Staff were polite and helpful. I will definitely return again if I go to Guilin in future.
Yuki 於 2016年7月9日的回應
Dear our valuable guests, Thank you so much for your stayed in our hotel. And think you so much for your sharing this experience to all. We think you should be have a great time in our hotel. And hope you can recommend some friends to us. Thank you and have a nice day.

8/10 不錯

Pi Feng (檳城)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體來說是很愉快，令人感覺舒適放鬆的旅遊假期，雖然在植物圓月清明假日人潮很多。但山坡上傾倒的垃圾，很煞風景!
Yuki 於 2016年6月11日的回應
感谢您选择入住桂林驿皇家别院！清明时期的确是桂林的一个小高峰假期，人潮会有些多，但你提到的山坡上的垃圾，我们在公园内巡视了一周，园内因为没有山坡，所以你提到的半山上的垃圾不知是哪儿的呢？还望有时间能够给我们邮件，我们想办法了解并希望能够有能力去解决。再次感谢您，也期待您下次入住……

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
讓人忘記身處市區
酒店的服務不錯，是去的時間比較冷，出入到餐廳都會有點凍
Yuki 於 2016年6月17日的回應
感谢您选择桂林驿皇家别院，很高兴您在别院度过一个没还的假期！桂林的冬天及春天的确会有些冷，不过室内我们都有暖气哦！户外花园的景色也是非常漂亮，空气也是非常新鲜的，这儿的确是一个非常适合度假和养生的好地方，我们期待着您的下次光临！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1、酒店的环境非常好，坐落于桂林市园林植物园内，安静清雅的园中园；2、由植物园大门口进出都会有随叫随到的摆渡车，很方便；3、工作人员的服务意识很强，态度友善亲切，重视客人的意见与建议，包括前来接机的酒店司机、前台工作人员、餐厅服务员，甚至一位厨师回答我母亲问题的时候都很热心周到，感觉相当好！4、算是唯一的小小遗憾，酒店与当地旅行社合作提供的旅游线路安排，收费偏高，建议还是不要偷懒，去网上做功课吧！……总之，对这个酒店印象很好，已推荐亲友。
Yuki 於 2016年6月22日的回應
感谢您入住桂林驿皇家别院酒店，这儿的确是一个美丽的花园酒店，与外围喧闹的市区行程鲜明的对比，换来独有的安静。是理想的独家旅游休闲的好地方！关于酒店旅游部的价格，因为各个旅行社报价不一样，与网络上价格的确有差异，这方面我们已经责成旅游部管理人员做价格调整。希望让更多的客人享受到假期的愉快！ 再次感谢您和家人的入住，我们期待您的下次光临……

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常悠闲的，非常美的一个酒店。
这是有史以来，我住过最干净，环境最优美的酒店。大冬天的，室外泳池都是超干净的，露天座椅都是没有一点灰尘。真的超好的。别墅式的酒店，在万树丛中，拐角处又会发现另外一栋，湖水蜿蜒。鲤鱼非常可爱。
感谢您对桂林驿皇家别院的认可！别院内一年四季环境宜人，由于地处于园林植物园内，空气也是绝佳哦！院内的游泳池，虽然在冬天没有客人使用，但我们还是按照以往一样，定时由专人安排清理维护，也给冬季带上一抹夏天的温暖色彩吧！再次感谢您的入住，我们也期待不远的将来，您能再次光临……

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
中国园林式的酒店
酒店在一个大公园内，空气非常好，酒店建筑也是中国风，很多外国人入住

10/10 優異

深圳游客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店的设施，环境，服务都是一流的
酒店的设施，环境，服务都是一流的

8/10 不錯

Shirley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall satisfactory
Overall a lovely hotel, but no light at night. Need a torch to walk back to my room after dinner in the hotel restaurant.
於 2019 年 11 月住了 2 晚
SUXI 於 2019年12月13日的回應
非常感谢您的点评，非常抱歉让您感受了一次夜的黑，我们酒店园区有灯。只是灯光比较温和，想给客人提供一个更加浪漫的气氛~~~~期待您再次光临！

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a traditional Chinese hotel with classic furnishings. It is in the center of a beautiful park/ garden which is amazing to explore. Directly on the grounds is a inspiring Koi pond. The staff is wonderful and seemed to understand our limited Mandarin. This hotel is extremely affordable and great value for the money. We highly recommend this hotel if you are looking for a peaceful very comfortable affordable stay in beautiful Guilin.
於 2019 年 10 月住了 3 晚

10/10 優異

SUNGJIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
마음의고향같은곳
아주편안하고 힐링할수있는곳입니다.잠도잘오고.숲의향도 마음을편하게해주었읍니다.다음에도 여기서 보내고싶네요
於 2019 年 6 月住了 3 晚
Lillian 於 2019年7月5日的回應
당신의 평가에 감사 드리며, 다시 한 번 당신을 위해 서비스할 수 있는 기회가 있기를 희망합니다.

10/10 優異

Yoloxochitl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magical Oasis
Beautiful Hotel with classic Chinese architecture. Inside a botanical garden this seems an oasis in a dessert. Chinese cities seem to always be crowded, noisy and overwhelming. So this hotel gives a peaceful break to the craziness of a Chinese vacation. The grounds are beautiful and the rooms are clean and comfortable. The bathrooms are nicely renovated. The restaurant is very good. It is true the front desk staff do not speak English, but With the use of technology, they helped us every step of the way. They organized all of our tours and transfers. I fell in love with Guilin in part for this hotel. I would highly recommend it and I am even considering going back to have my husband experience the city and a hotel
於 2019 年 4 月住了 4 晚
momi 於 2019年6月13日的回應
Thank you for your recognition of the hotel, welcome to stay again!May you and your family have a good mood every day!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tres agreable sejour dans cet hotel situe au milieu d'un immense parc .
於 2018 年 12 月住了 2 晚

10/10 優異

Takehiko

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
素晴らしい景観の中にある静かなホテル
公園の中にあるホテルで、古い中国の三階建ての家屋が池を中心に建っていて、家屋内はモダンなホテルの部屋に改修されて、これが中国だというようなホテルです。
於 2018 年 12 月住了 1 晚

6/10 一般

真實旅客

於 2018 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It is in a very beautiful park which provides peace and tranquility; a very rare occurrence in this country. The breakfast was fine if you went early but was not kept warm or replaced for a later breakfast.
於 2018 年 9 月住了 3 晚

10/10 優異

Marcelo

Great first stay in Guilin
Beautiful setting. Comfortable, classically decorated rooms. Since it's located in the middle of a botanical garden/park, great nature walks just outside the hotel. Highly recommended if you don't mind staying far from the city center. Breakfast was OK. The one time we had dinner at the hotel restaurant, it was OK, but not great. We found much better food outside the hotel.
於 2018 年 7 月住了 4 晚

4/10 欠佳

真實旅客

讚好：整潔度
於 2018 年 7 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Havre de paix en plein coeur du jardin botanique
Localisation de rêve en plein coeur du jardin botanique et a 3 minutes de la gare en taxi c'est un havre de paix qui vous fera oublier que vous êtes en ville Direction le calme dans cet hôtel ou tout le personnel a été très gentil Seul "bémol" le restaurant un peu cher pour le dîner A recommander ++
於 2018 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel but communication difficult
Our stay was very comfortable. The park surrounding the hotel is beautiful, very nice for walking, and the staff were helpful. The problem is very few of them spoke English which made communicating extremely challenging. Also, the food in the restaurant was very limited, and I had a super hard time trying to make the waitresses understand what I wanted. That was exhausting. The food was also quite expensive.
於 2018 年 6 月住了 3 晚

8/10 不錯

ADRIENNE

讚好：職員與服務
Historical Style Hotel
Stayed 1 night only on my last day in Guilin. The hotel is actually situated inside a botanical park where the locals go to relax and exercise there. As for foreigners there need to pay to go in and this park is very kept. Our tour bus are not allowed to enter the park instead they will use a buggy to pick us from the park entrance. Check In was efficient and they even upgraded our rooms without us asking. Room are spacious and the toilet are clean, even had a bidget. The only problem was the room smell moldy and dam. Served varieties and good breakfast. In between the park there is a shopping mall with supermarket which I find it convenient to do my last day shopping for the delicacies. There is also a restaurant next to this park entrance which served very nice chinese dishes with reasonable price. We enjoyed taking a walk to see those plants, fruits trees and flowers which are beautiful. Also the pond full of carp fishes. They do have a swimming pool, but is a small one and doesnt look that clean with the fallen leaves in it.
於 2018 年 5 月住了 1 晚

10/10 優異

richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Charming slice of old China
One feels like they are staying in a Chinese ancient inn, with reflecting pools and charming old style buildings. The rooms themselves are very nice, a bit old, but completely satisfactory. The setting is wonderful with parks and walking trails everywhere. Two minor negative notes. First, I wanted them to set up a pick up at the airport. I messaged them twice on their website and once via hotels.com and they never responded. I finally got my hotel in Hong Kong to call them and set it up. Second, I got dropped off from a Li River tour a half mile away and was told to walk to the hotel. I tried to use Google maps to guide me. It took me to the wrong place! So don't use Google to find it, it is a bit tricky for taxi drivers too, as mine had to call them to find it.
於 2018 年 5 月住了 2 晚

10/10 優異

Pauline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mooie rustige omgeving
Het hotel ligt rustig gelegen midden in een park,het complex is mooi aangelegd wel enigszins afgelegen.De kamers zijn ruim met uitgebreide voorzieningen.
於 2018 年 5 月住了 2 晚

10/10 優異

Hanspeter (Maulburg)

讚好：整潔度、職員與服務和客房舒適度
in einem schönen,romantischen Park gelegen
s.o.und sehr schöner chinesischer Architektur Gebäuden,stilvolle Fischteiche,sehr gutes Frühstück und nettes kompetentes Personal
於 2018 年 4 月住了 6 晚

6/10 一般

LaTomate (Paris)

讚好：整潔度
不滿：職員與服務和住宿狀況
Nice and traditional Chinese
Quite and very pleasant location in a botanical garden, but far from city center. Very clean in the room and in all facilities. Breakfast not exceptional, The hotel organized for us the transfer from the airport upon arrival, with a very nice and helpful guide called Jerry. He then set up all our excursions, always eager to facilitate our stay and we had the best time in Guilin. I highly recommend to use his service and co- worker David.
於 2018 年 4 月住了 5 晚

6/10 一般

真實旅客

讚好：職員與服務和住宿狀況
Difficult to find
This was a nice hotel but very difficult to find. You get to it by a little shuttle cart at the entrance to a park. This is fine once you understand the system but a little off putting at first when a taxi just drops you at a random gate...if the taxi can find it!! The shuttle takes just 2 minutes and takes you through a great park where the locals are all out exercising. The level of English at the reception desk is not too great and if you ask for a taxi they will look at you blankly...not something we've ever experienced from a hotel before. We did find a taxi rank though, once you have got the shuttle back to the gate, if you wander down the road to the right and around the corner there is a car park, hovering at the edge of this should be some taxis.

8/10 不錯

S and A (Canada)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mixed Feeling
Hotel located inside a botanical garden. Our room balcony overlooks a pond swimming with varieties of colourful carps. Room is clean, spacious and comfy. Staff speaks good English and willing to help. Outside vehicles are prohibited from entering into the garden and it is a ten minute walk from garden entrance to hotel entrance. However, hotel does provide free shuttle service via electrical tram-car between these two entrances. Nevertheless, it can be annoying when it starts to rain as you have to call the hotel for the tram to pick you up from the Garden entrance when you returned from outside. Hotel is a distance from city center. Fortunately cab fare is cheap in Guilin. Oh, another thing, there is absolutely no drinks in the mini bar. I remembered waking up one night and have a craving for soft drink....... Overall, hotel environment is desirable despite a few inconveniences.
於 2018 年 3 月住了 3 晚
Yuki 於 2018年4月4日的回應
Dear our valuable guests, Thank you for your sharing these experience to us. And we will try our best to serve every guest here. We have wave the minibar since from this year. But we have 24hours front desk,they can help you to offer drinks all the time. Anyway,we hope you have a great time in Guilin. Best regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couple from Australia
This hotel is set in a beautiful botanical garden. It is a gem within the city. Hotel staff are extremely helpful and friendly. Rooms are clean and reasonably sized. A half-hour stroll in the botanical garden in the morning before engaging in your sightseeing activities is definitely a pleasant experience. We have no hesitation in recommending this hotel to travellers.
於 2018 年 2 月住了 2 晚
Yuki 於 2018年3月8日的回應
Dear our valuable guest, Thank you for your high recommendation for us. And hope you have a great time in China and we are looking forward to see you next time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with a beautiful setting
This hotel is situated within the botanical garden of Guilin, a beautifully maintained park a few kilometers from city centre (a easy taxi ride of CNY 12-20). The hotel itself is even more gorgeous. The rooms are, clean, spacious and well appointed. The grounds are beautiful, with ponds and gardens worthy of a royal villa. In addition, the staff is friendly and breakfast is very good. I would definitely stay here again if I have the opportunity to visit Guilin in the future.
於 2017 年 11 月住了 3 晚
Yuki 於 2017年11月20日的回應
Dear our valuable guest, Thank you so much for your sharing these experience to us. And hope you will stay with us next time.

10/10 優異

Elena (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice location
wonderful hotel in a very nice location and very good breakfast, friendly staff. Would recommend for a relaxing stay.
於 2017 年 10 月住了 3 晚
Yuki 於 2017年11月3日的回應
Dear our valuable guests, Thank you so much for your sharing these experience to us. Hope you have a great time in Guilin. And also wo hope you can visit us next time. With best wishes

10/10 優異

china hand (philadelphia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Unique hotel situated inside botanical
Unique luxury hotel in Tang Dynasty garden courtyard style with koi ponds all around located inside the city’s botanical gardens. Near shopping and food choices galore.
於 2017 年 9 月住了 2 晚
Yuki 於 2017年11月4日的回應
Dear our valuable guests, Thank you so much for your sharing these experience to us. Hope you have a great time in Guilin. And we are looking forward to your next coming. Best regards

8/10 不錯

heffalump (Wales)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet backwater
Lovely quiet location in botanical garden. Few guests in evidence, had dinner on our own. Good restaurant and shopping mall immediately outside park entrance.
於 2017 年 9 月住了 3 晚
Yuki 於 2017年11月4日的回應
Dear our valuable guests, Thank you so much for your share. And we are located in Guilin Boutanical Garden with best view and fresh air here. You should be have a great time here and hope you and your friends can choose us next time.

10/10 優異

Gerald R

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic Hotel
There are not enough great words to express and describe how wonderful this hotel/complex/service is. From the manger Yuki to all staff, the rooms, the food (breakfast included in fee) and other meals, just the total relaxing ambiance of this hotel set in a beautiful huge botanic garden. To just escape from the city which is also beautiful, to come and stay in this luxury and relaxation if beyond, beyond. Thank you Yuki and all the staff for a wonderful week with you. I had lost my sister a week before arriving and being here and enjoying the area and surrounds, just what I needed to help heal.
於 2017 年 9 月住了 8 晚
Yuki 於 2017年11月8日的回應
Dear our valuable guests, Thank you so much for your high opinion to our team. It's our glory. And we are glad to know you have a great time in our hotel. Hope you or your friends will visit us next time. Thank you and I wish you all in best. yours sincerely Yuki

8/10 不錯

olive

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Something different
We spent 6 nights here. Existing reviews were an accurate guide. The setting is lovely. We booked a car for a day to take us to jingli and would really recommend this as a highlight. Hotel was great. They made me porridge every morning! It's a Chinese hotel though not a chain and there is no doubt that speaking a little Chinese helped.
於 2017 年 7 月住了 5 晚
Yuki 於 2017年9月20日的回應
Dear our valuable guests, Thank you so much for your sharing these experience to us. And hope you have a great time in China. We are looking forward to your next coming in future.