外觀
查看供應

Best Western Premier Sapphire Halong的評價

5 out of 5
Best Western Premier Sapphire Halong
S2 Building, Lot HH05, Ben Doan High Cla, Hong Gai Ward, Ha Long, Northern

評價

9.4

完美

10 分評分，優異；25 則評價中有 17 則" "
8 分評分，不錯；25 則評價中有 7 則" "
6 分評分，一般；25 則評價中有 1 則" "
4 分評分，欠佳；25 則評價中有 0 則" "
2 分評分，很差；25 則評價中有 0 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Tim

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had an absolutely incredible stay at this hotel!! Probably in the top 5 best hotel stays I have ever had. Our room on the 22nd floor was absolutely amazing, beautifully renovated with modern finishes and a balcony with a stunning view of Halong bay… this hotel had everything! …and the front desk staff members were amazing- very friendly and eager to help us maximize our stay… they recommended a one-day boat tour which was really quite excellent. The breakfast buffet wasn’t included, but was really exceptional!! The dining room and lounge areas were beautiful and very comfortable with big cushy chairs! The overall price was very reasonable! My only complaint was that we went for a late dinner (9:30pm) at the restaurant where it was just us and one other table, and for some reason the food took forever… our server was lovely though and very apologetic, and she compensated us fairly so in the end everything was made right! When I come back here this would definitely be my go-to hotel! I highly recommend it!
於 2024 年 4 月住了 2 晚
Linh Tran - Guest Relations Manager 於 2024年4月25日的回應
Dear Mr. Tim, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay and leaving us such details feedback!Your compliment on our reception and dinning staff means the world to us! We will make sure your kind word will be shared with the entire team as encouragement. It was our pleasure to welcome you and your family and we are looking forward to welcoming you back in near future. Best regards,

10/10 優異

Jean loup

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super, personnel au petit soin. Tres bon séjours
於 2024 年 1 月住了 2 晚
Linh Tran 於 2024年1月26日的回應
Dear Mr. Jean Loup,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 不錯

James

讚好：整潔度、職員與服務和住宿狀況
Huge hotel, but no people. Had the staff to myself so service was excellent.
於 2024 年 1 月住了 3 晚
Linh Tran 於 2024年1月10日的回應
Dear Mr. James,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your kind words and comments shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 優異

Nam (Falls Church)

於 2023 年 12 月住了 1 晚
Linh Tran 於 2024年1月17日的回應
Dear Mr. Nam,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your high rating shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleaniness and super nice and helpful receptionist
於 2023 年 12 月住了 3 晚
Linh Tran 於 2023年12月7日的回應
Dear Ms. Catherine, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!We love to hear that you have enjoyed your stay with us, and especially was satisfied with our facility and our hospitality. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 優異

Georg

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trevligt med hög standard
Modernt och trevligt hotell med hög servicenivå. Rummen mycket välutrustade och rymliga. Här finns allt man behöver för en bekväm vistelse. Medarbetarna mycket hjälpsamma och var till stor hjälp när det gällde att hitta restauranger och ordna transporter. Rekommenderas starkt!
於 2023 年 10 月住了 2 晚
Linh Tran 於 2023年11月7日的回應
Dear Mr. Georg Schwarz,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 不錯

Ngoc

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.
於 2023 年 10 月住了 5 晚
Linh Tran 於 2023年10月19日的回應
Dear Ms. Bergeron Ngoc,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review, particularly about room service, smoking regulation, deposit...Please rest assured that we have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 不錯

Ricky

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Ok hotel but service from the staff was terrible..
Spacy rooms, nothing special in terms of facilities and surroundings. Funny with a small kitchen, but no pots, pans, plates etc. Hotel staff not service minded at all, and we had to argue in order to get an extra blanket to our grown up kids, who had to share a double bed. Neither helpful in regards to getting a taxi to a cruise that we had booked in advance, until we agreed to pay extra.
於 2023 年 7 月住了 2 晚
Linh Tran - Guest Relations Manager 於 2023年8月13日的回應
Dear Mr. Ricky,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please rest assured that we have noted your comments about our hotel services and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.Thank you for raising your concern and we hope that you will give us another opportunity in the future.Warmest regards,

8/10 不錯

MARCEL

家人同遊
讚好：整潔度、職員與服務和住宿狀況
New and Clean
於 2023 年 7 月住了 3 晚
Linh Tran - Guest Relations Manager 於 2023年8月7日的回應
Dear Mr. Marcel,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,

10/10 優異

Max

於 2023 年 6 月住了 1 晚
Linh Tran 於 2023年7月28日的回應
Dear Mr. Max Robichaud Thank you for taking the time to share for your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

8/10 不錯

Pauls

讚好：整潔度、職員與服務和住宿狀況
Great location to explore the Bay area
Linh Tran 於 2023年7月28日的回應
Dear Mr. Arnis GrigalunsThank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager

10/10 優異

Nigel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great accommodation
Out stay was amazing , staff were great, room was above expectation. Highly recommended
於 2023 年 5 月住了 3 晚
Linh Tran 於 2023年7月28日的回應
Dear Mr. Nigel SuttonThank you for taking time to share such a shining feedback following your recent experience at Best Western Premier Sapphire Ha Long. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager

10/10 優異

Elana (Edmonds)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay!
於 2023 年 5 月住了 3 晚

8/10 不錯

Kim

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel is new and modern. All staffs are nice and friendly. Only complaint is our room on the 8th floor is not sound proof you could hear all the conversations outside in the hallway when you are trying to get some sleep. Location is a little further out from central area.
於 2023 年 5 月住了 2 晚

10/10 優異

Heidi

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Gorgeous hotel. Spacious rooms with comfortable beds, beautiful views. Great location to tour the city of Halong from. Buffet breakfast was really good. Hotel staff helpful in arranging taxi.
於 2023 年 5 月住了 1 晚

10/10 優異

Heidi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very high end hotel in Ha Long. Extremely comfortable rooms, spacious with incredible views. Friendly staff. Food is fantastic. Beautiful place to stay before our cruise on the Ha Long Bay
於 2023 年 4 月住了 2 晚

10/10 優異

Victoria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wow!!! Juste Wow! On est servis comme des rois les lieux sont magnifiques, l’emplacement et parfait. Le personnel est hyper attentionné. Le déjeuner vaut la peine d’être pris, il y a vraiment beaucoup de choix et c’est délicieux. Les piscines sont magnifiques et propre. Le lieu est calme et reposant. La chambre est grande et la vue sur la baie est très belle. Nous avons ajouté une nuit de plus parce que nous ne voulions pas quitter!
於 2023 年 4 月住了 2 晚

10/10 優異

JIMMY

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had great time!!! Awesome place!!!
於 2023 年 4 月住了 1 晚

8/10 不錯

Tiago

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Deryl

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent experience staying at Best Western Sapphire. Beautiful view, great staff, lovely food in Hotel Restaurant. Still very quiet in Halong area, I think due to Covid, but is definitely coming back to life.
Hotel management team 於 2023年2月22日的回應
"Dear Deryl,Thank you so much for your wonderful review, you definitely made our day. We appreciate your taking your time to write us such detailed feedback.We are so happy to know that we have managed to bring you a memorable experience. Your compliments will be forwarded to Hotel Management Team so that they could be proud of the service they're delivering every day.Once again, thank you for your kind words and we hope to welcome you back for future visits.Warmest regards,Hotel management team.

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent modern hotel in Halong Bay area!
Hotel management team 於 2023年2月22日的回應
"Dear Mr.Andrew,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,"Hotel management team.

10/10 優異

ALLA KESAVA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All are good. Highly recommended
Hotel management team 於 2023年2月22日的回應
"Dear Mr.Alla Kesava,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

6/10 一般

MY

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Very nice hotel and staff. However, the construction noise around is very loud. Kind of far away from other shops and restaurants. Not much to do in the area.
於 2022 年 11 月住了 4 晚
Hotel management team 於 2023年2月22日的回應
Dear Ms.My,First of all, thank you so much for staying at Best Western Premier Sapphire Ha Long and for sharing such detailed feedback.We are very happy to know that you had an enjoyable experience with us. We will make sure to pass on your lovely comments to our team members, you definitely made our days with those compliments.Regarding the issue, we apologize for any inconvenience caused to you during your stay. We are so sorry we couldn't deliver the perfect stay experience that we aim for all of our valued guests. I hope that next time you come back, you will see the improvement and be 100% satisfied with your experience.Once again, thank you for your constructive feedbacks, next time you are in Ha Long, please visit us and let us know so we could take care of you.Best regards,Hotel management team.

10/10 優異

Robert

於 2022 年 10 月住了 1 晚
Hotel management team 於 2023年2月22日的回應
Dear Mr.Robert,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.

10/10 優異

Melissa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N
於 2022 年 8 月住了 2 晚
Hotel management team 於 2023年2月22日的回應
Dear Ms.Melissa, Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,Hotel management team.