Dear Yongjin,I would like to apologize for the inconveniences in the time you stayed in our hotel. Your comment about floor cleanness were forwarded to our Executive Housekeeper in order to remind our staff to get more attentive when make up room. Beside that, we are delighted that you were able to enjoy our hotel for family trip.Once again, our most sincere thanks for your comment, we hope that we can have another chance to accommodate you in the future. Sincerely,Hotel Management

Dear Lu William, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Halong Bay View. We look forward to welcome you back soon. Your Ramada by Wyndham Halong Bay View team.

Dear Mr. Tran Hai, Please allow us to express our apologies for the inconveniences you had to feel through your stay with us. Your comments were shared to our Executive Housekeeper and Engineering to deeply check the functionality of room equipment in order to avoid any future occurrence. With regard to your other concern, our pictures of room are original photo, captured from our real room, I regret that you feel that as misleading. Once again, our most sincere thanks for your comment, we still genuinely hope that we can have another chance to accommodate you in the future. Sincerely, Hotel management,