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下龍皇家蓮花度假村別墅酒店的評價

4.5 out of 5
下龍皇家蓮花度假村別墅酒店
Peninsula 2, Hung Thang Urban Area, Hung Thang Ward, Ha Long

評價

7.2

不錯

10 分評分，優異；19 則評價中有 6 則" "
8 分評分，不錯；19 則評價中有 5 則" "
6 分評分，一般；19 則評價中有 3 則" "
4 分評分，欠佳；19 則評價中有 4 則" "
2 分評分，很差；19 則評價中有 1 則" "

7.2/10 

整潔度

8.0/10 

職員與服務

6.6/10 

設施服務

7.4/10 

住宿狀況

評價

10/10 優異

Minh

家人同遊
讚好：職員與服務和住宿狀況
於 2021 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 3 月住了 1 晚
Hotel Management Team 於 2020年3月19日的回應
Dear value partner, Thank you so much for your review, please give us more details then we could make it better.

4/10 欠佳

Marco

讚好：整潔度、職員與服務和住宿狀況
Lotus stay
The surrounding area was very desolate and had an eerie feel to it. Not many places to go to. Had a ghost town feel to it
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the staff and the room. Nice and spacious, but we ran out of hot water each day which was disappointing. The breakfast buffet was excellent and the staff were amazing!
於 2019 年 12 月住了 5 晚
Hotel Management Team 於 2019年12月30日的回應
Dear value guest, Greetings from Royal Lotus Halong Resort and Villas. Thank you so much for your review. We have address this issue to our management team to improve. Hope to welcome you again in near future, please contact us for direct booking with special offers. Best regards, Hotel Management Team

2/10 很差

真實旅客

家人同遊, 親子同遊, 多人同遊
不滿：整潔度、職員與服務和設施服務
Terrible service. Unreasonable charges. Mean staff
於 2019 年 7 月住了 1 晚
epc-phamhoanganh 於 2019年7月19日的回應
Dear Sir/Madam, Warmest greetings from Royal Lotus Halong Resort & Villas! We are so sorry about that. We would like to improve our service. Sorry again for the inconvenience. Best regards,

10/10 優異

真實旅客

家人同遊, 親子同遊, 商務旅客, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
staff service front desk= GOOD , restaurant= GOOD , Room service=GOOD TOTALS 3 GOODS = EXCELLENT
於 2019 年 6 月住了 4 晚
epc-phamhoanganh 於 2019年6月24日的回應
Dear Mr/Mrs, Greetings from Royal Lotus Halong Resort & Villas! Thank you for your good review. We would like to welcome you come back soon. Best regards,

4/10 欠佳

Kirill

不滿：客房舒適度
於 2019 年 3 月住了 1 晚
epc-phamhoanganh 於 2019年3月28日的回應
Dear Sir/Madam, Greetings from Royal Lotus Halong Resort & Villas! We are really sorry for your inconvenience. Please provide us these point you are not satisfied that we could improve. Best regards,

8/10 不錯

HeeJoong

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 2 月住了 2 晚
epc-phamhoanganh 於 2019年3月26日的回應
Dear Sir/Madam, Greetings from Royal Lotus Halong Resort & Villas! Thanks for your good review. Please provide us these point you are not satisfied that we could improve. Best regards,

8/10 不錯

真實旅客

於 2019 年 1 月住了 4 晚
epc-phamhoanganh 於 2019年2月22日的回應
Dear Sir/Madam, Greetings from Royal Lotus Ha Long Resort & Villas! Thank you for your good review. We would like to welcome you come back soon. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Staff was extremely helpful and friendly. Rooms were well cleaned. Large breakfast buffet was included. We loved the heated indoor swimming pool!
於 2019 年 1 月住了 2 晚
epc-phamhoanganh 於 2019年2月22日的回應
Dear Sir/Madam, Greetings from Royal Lotus Ha Long Resort & Villas! Thank you for your good review. We would like to welcome you come back soon. Best regards,

8/10 不錯

TOYOHIRO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ファミリーにオススメ
ホテルに子供向けプールがあり子供がいれば大喜び間違いなし
於 2018 年 11 月住了 1 晚
Hai Nguyen 於 2018年12月10日的回應
Xin chao, Warmest greeting from Royal Lotus Halong Resort & Villas's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

4/10 欠佳

chinhyuk

不滿：整潔度和住宿狀況
삭막한 내부. 청소상태 불량.
於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Resort neuf, bien entretenus, avec du personnel nombreux et souriant. Excellent séjour de 2 nuits avec 2 jolies piscines, une attractive salle de fitness et des prestations
於 2018 年 11 月住了 2 晚
Hai Nguyen 於 2018年11月17日的回應
Xin chao, Warmest greeting from Royal Lotus Halong Resort & Villas's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in Halong Bay
Great hotel in Halong bay. It was a bit outside the city, very quiet area with beautiful garden and large swimming pool. 5 minutes with taxi to city center. Breakfast was very good. Can recommend this hotel if you want to rest a few days before you go on a halong bay cruise.
於 2018 年 10 月住了 2 晚
Hai Nguyen 於 2018年11月10日的回應
Xin chao, Warmest greeting from Royal Lotus Halong Resort & Villas's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

6/10 一般

zr

讚好：職員與服務
不滿：客房舒適度
Not as nice as in the pictures
+ves Nice view from room Large spacious room Complimentary fruit delivered to the room -ves Would recommend you to do a overnight boat cruise rather than stay here; the prices they quoted for the day boat cruise were more than overnight cruises Uncomfortable bed Very little non-meat options at breakfast, even the roast potatoes had bacon mixed with them; difficult for anyone vegetarian
於 2018 年 9 月住了 1 晚

4/10 欠佳

Cuc

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚

8/10 不錯

Michelle (Australia )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with great views.
Staff are fantastic and helpful. Managed a free upgrade from garden view to river view. Definitely recommend river view. Not many restaurants around the area or much entertainment. We walked a fair distance looking for dinner and nothing was open however later found out the hotel offers a buffet dinner. Would definitely stay again. Was about a 5-10 min taxi ride to the marina to get to the dock for our cruise around Halong bay.
於 2018 年 7 月住了 1 晚
Hai Nguyen 於 2018年8月7日的回應
Xin chao, Warmest greeting from Royal Lotus Halong Resort & Villas's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 優異

Jens Jørgen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Halong Bay
Vi havde en god oplevelse, havde bestilt et værelse med haveudsigt men fik et med havudsigt, rigtig god morgen mad og særdeles venlig personale, tæt på halvøen hvor de sejler ud i Halong Bay.
於 2018 年 2 月住了 5 晚
Hai Nguyen 於 2018年11月24日的回應
Xin chao Mr. Jens Jørgen, We are very pleased to read that your stay at Royal Lotus Halong Resort & Villas exceeded your expectations and your felt being well looked after by our team. I will certainly forward your message for the remarkable service to our staffs who will be very pleased to hear that their efforts are recognized. This will definitely motivate them to continue their attention to guests and details in our services. Thank you very much for your visit We are looking forward to welcoming you back soon. Best regards,

6/10 一般

Andrew

讚好：整潔度和職員與服務
不滿：住宿狀況
Nice complex, not ready for an enjoyable holiday
New complex with a lot going for it. But it is open too soon. Finishes are below par, facilities not open - beach has no sand, although brochures show it as a feature 'close to beach' hence misleading, Spa not open. And the staff need some training and English language improvement. While they were incredibly attentive, it was quite annoying being asked every time they passed you "how is your stay with us, anything we can do" when all you want to do is relax.
於 2017 年 11 月住了 1 晚