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Haikou Marriott Hotel

4.5 star property
Travelers can unwind with spa treatments at Touch Spa, then savor fresh seafood at one of three restaurants in this serene Xiuying retreat

Choose dates to view prices

Haikou Marriott Hotel in Xiuying features two outdoor pools, a children's pool, and the Touch Spa with massages and body treatments. Enjoy seafood and more at three on-site restaurants. Guests value in-room WiFi, dry cleaning services, and the hotel vegetable garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is HK$781
HK$911 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View

Pillow-top beds, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Pillow-top beds, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Club Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 925 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
  • Ocean view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Garden View

Pillow-top beds, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Club Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Shower/bath combination
Private bathroom
Hairdryer
  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Vice Presidential Suite

Living area

Vice Presidential Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed, Ocean View

Living room

Presidential Suite, 1 King Bed, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • Ocean view
  • 4521 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Living area

Club Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Pillow-top bed
Shower/bath combination
Private bathroom
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
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About the area

Located in Xiuying, a neighbourhood in Haikou, Haikou Marriott Hotel is near a train station and on the beach. Haikou Arcade Street and Haikou Clock Tower are local landmarks, and the area's natural beauty can be seen at Haikou Volcanic Cluster Global Geopark and Holiday Beach. Changying Global 100 Wonderland and Leiqiong Geopark are also worth visiting. Visit our Haikou travel guide
Map
No 292 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311

What's nearby

  • 525145204
    Holiday Beach
    4 min drive - 4.7 km
  • Hainan International Convention and Exhibition Center
    3 min walk - 0.3 km
  • Meishi Mayflower International Golf Club
    9 min drive - 9.0 km
  • Hainan Moonbay Golf Club
    12 min drive - 14.0 km
  • Haikou Arcade Street
    19 min drive - 21.5 km

Getting around

  • Haikou (HAK-Meilan Intl.)
    46 min drive

Restaurants

  • Crystal Jade
    4 min drive
  • ć“Čćčłéł—æ»Ą
    3 min drive
  • ćšćŁ«ćżŒćšç‰©é€š
    4 min drive
  • Happy Coast - æŹąäčæ”·ćČž
    6 min drive
  • Cooper
    16 min walk

About this property

Haikou Marriott Hotel

Luxury hotel located in Xiuying
At Haikou Marriott Hotel, you can look forward to a poolside bar, a coffee shop/cafe and a garden. Treat yourself to Ayurvedic treatments, a facial or a body scrub at Touch Spa, the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner and seafood. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.
Other perks include:
  • 2 outdoor pools and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), hot springs on-site and a local area shuttle
  • Express check-out, express check-in and coffee/tea in reception
Room features
All 295 rooms offer comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with deep-soaking baths and free toiletries
  • 52-inch LED TVs with cable channels and DVD players
  • Wardrobes/cupboards, balconies and free infant beds

Similar properties

Reception
Hilton Haikou
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.4 out of 10, Very good, 124 reviews
The price is HK$639
HK$745 total
includes taxes & fees
15 Mar - 16 Mar
Hilton Haikou
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 168 per person
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Man Ho Chinese Restaurant
  • The Big Fish and Bar

Things to do

  • 2 outdoor pools
  • 6 hot springs
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9,096 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Vegetable garden

Full-service spa

  • 6 hot springs
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot springs open from 9:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ÂșC
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 10 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 52-inch LED TV with cable channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 345.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 168 per person
  • Rollaway bed fee: CNY 345.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Hot springs access available from 9:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Haikou Marriott Hotel
Haikou Marriott
Marriott Hotel Haikou Hainan, China
Haikou Marriott Hotel Hotel
Haikou Marriott Hotel Haikou
Haikou Marriott Hotel Hotel Haikou

Frequently asked questions

Does Haikou Marriott Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Haikou Marriott Hotel?

As of 8 Mar 2026, prices found for a 1-night stay for 2 adults at Haikou Marriott Hotel on 9 Mar 2026 start from HK$781, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Haikou Marriott Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Haikou Marriott Hotel?

Self-parking is free at this property.

What time is check-in at Haikou Marriott Hotel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Haikou Marriott Hotel?

Checkout is at noon.

Where is Haikou Marriott Hotel located?

This Xiuying hotel is on the beach, steps from Hainan International Convention and Exhibition Center and within 6 mi (10 km) of Holiday Beach and Jiari Beach. Hainan West Coast Golf Course and Meishi Mayflower International Golf Club are also within 6 miles (10 km).

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Reviews

Haikou Marriott Hotel Reviews

8.4

Very good

8.8

Cleanliness

7.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 58 reviews
Rating 8 - Good. 22 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 3 out of 58 reviews

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location in new developed area, next to convention center. Perfect for convention attendees. Very nice hotel but quite a distance away from the center town.
Stayed 3 nights in Feb 2025

8/10 Good

ZHONGYUE

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Stayed 1 night in Dec 2025

8/10 Good

KAZUHIRO

Liked: Cleanliness, property conditions & facilities, room comfort

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Stayed 2 nights in May 2025

10/10 Excellent

WENLONG

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Feb 2025

6/10 Okay

Yaqing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

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Stayed 1 night in Aug 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ć…„äœäœ“éȘŒéžćžžæŁ’酒ćș—ç‰č戫è±ȘćŽïŒŒé˜łć°ć€–çš„æ”·æ™Żć€Ș矎äș†
Stayed 2 nights in Feb 2024

8/10 Good

CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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äœçœźèż‘æ”·ćŁæ–°ç ć€ŽïŒŒçŽŻćąƒæž…é™ïŒŒćșŠèˆ’é€‚ïŒŒć°±æ˜ŻćŻèƒœć› äžșèż‘æ”·æ‰€ä»„æˆżé—Žæœ‰ć°‘èźžéœ‰ć‘łć’Œæčżæ°”ïŒŒć€šæ€ç‰©ć’Œæ°Žæ‰€ä»„æœ‰èšŠïŒŒæˆżé—Žæœ‰é©±èšŠæ¶Čäœ†æžžæłłçŽ©æ°Žèą«ć’Źäș†ïŒŒæ•Žäœ“æ„èŻŽäžé”™çš„
Stayed 1 night in Aug 2021

8/10 Good

jifang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ćˆšćˆ°æ—¶ïŒŒć‰ć°ç»™äș†æˆ‘æœ‰çƒŸæˆżïŒŒäč‹ćŽć’Œæ€»ć°æČŸé€šćŽïŒŒç»™æˆ‘ć‡çș§è°ƒæ•Žäș†ïŒŒäč‹ćŽçš„æˆżé—Žć°±ćŸˆäžé”™ïŒŒćžŒæœ›ä»„ćŽć‰ć°ćœšç»™æˆżé—Žæ˜Żé—źäž€äž‹äœćźąæ˜ŻćŠæŽ„ć—æœ‰çƒŸæˆżïŒŒć·„äœœćšçš„ć‘šćˆ°äž€äș›ïŒŒć…¶ä»–éƒœćŻä»„
Stayed 1 night in Jan 2021

8/10 Good

JONGHO

Liked: Staff & service, property conditions & facilities, room comfort

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Stayed 2 nights in Jul 2020

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

èź©äșșæƒŠć–œçš„äșČ歐酒ćș—

æˆ‘ä»Źæ˜Żćź¶ćș­æ„æžĄć‡çš„ïŒŒè™œç„¶ćŻèƒœć› äžșç–Čæƒ…ćœ±ć“ïŒŒé…’ćș—ćŸˆć€šèźŸæ–œæČĄæœ‰ćŒ€ïŒŒäœ†æ˜Żć‘˜ć·„çš„æœćŠĄéžćžžć„œïŒŒæ•Žäœ“äœ“éȘŒ200ćˆ†ïŒ æˆżé—Žéƒœæ˜ŻćžŠé˜łć°æœæ”·çš„ïŒŒæ™Żè‰Čéžćžžć„œïŒŒć°±æ˜ŻèšŠć­æœ‰ç‚čć€šïŒŒé»„æ˜ćŒ€ć§‹ć°±ć»șèźźäžèŠć‡ș阳揰äș†ïŒŒé…’ćș—äčŸæœ‰ç»™ć°æœ‹ć‹æäŸ›é˜ČèšŠćžŠă€‚ æˆ‘ä»ŹéšèĄŒćžŠäș†äž‰ćČćŠçš„ć°æœ‹ć‹ïŒŒæČĄæƒłćˆ°äž‡è±Ș的äșČć­æŽ»ćŠšéžćžžäž°ćŻŒïŒŒæŻć€©éƒœćź‰æŽ’ćŸ—æŒșæ»ĄïŒŒć°€ć…¶æ˜Żć‘šæœ«ïŒŒćšć°é„ŒćčČ、pizza,æžžæ°Žă€æ’èŠ±ă€è°ƒéžĄć°Ÿé…’ç­‰ç­‰ç­‰ç­‰ïŒŒèƒœć‚ćŠ çš„æˆ‘ä»Źéƒœć°œé‡ć‚ćŠ ïŒŒć› äžș漞朹äčŸæȥ什äčˆäș‹ćšäș†ă€‚。 ç‰čćˆ«æ„Ÿè°ąć…¶äž­æ›Ÿæ·‘ć·ć’Œæœç»Ÿçš„ć‘˜ć·„ïŒŒéžćžžäșČćˆ‡ïŒŒćŸˆæœ‰çˆ±ćżƒïŒŒäž€ç›ŽæŠŠć°æœ‹ć‹ç…§éĄŸçš„éžćžžć„œïŒŒèź©æˆ‘ä»Źćœšé…’ćș—的䜓éȘŒéžćžžć„œïŒŒćœšèż™é‡Œç‰čćˆ«æ„Ÿè°ąäž€äž‹ć…„äœäž‡è±ȘæœŸé—Žä»–ä»Źçš„ç…§éĄŸïŒŒéžćžžæŽšèæœ‰ć°æœ‹ć‹çš„ćź¶ćș­ć…„äœïŒŒäžèŠé”™èż‡é…’ćș—ćź‰æŽ’çš„äșČć­æŽ»ćŠšïŒ
Stayed 3 nights in May 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel at Haikou outskirts

Rooms are well kept, housekeeping is very attentive and provides enough amenities by observing people who stayed in (i have kids) The hotel is beside the convention center phase 2, hence it could be a bit noisy for light sleepers in the morning, even though the soundproofing is quite good (light metal knocking sounds). The plus side is theres lesser people and its much more serene in the hotel, as it is pretty much insulated from any construction sound. Room is big and comfortable to accommodate 4 asian sized adults. They have a reasonably sized adult pool and kids pool which was good. We took up the offer to upgrade our rooms rmb400 for 3 nights to get access to the Exec lounge at L8 and breakfast for 2. Lounge has PCs, can print 15 copies and have snack and biscuits selections. Theres beer and wines too. As its slightly situated at the outskirts, may not be convenient for those who didnt book pre-arranged transportations. It would be more suitable for business travellers
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a relaxed start of our trip throughout Southern China in this wonderful hotel. Rooms very clean, nice restaurant (with very good breakfast), well-equipped gym, nice swimming pools.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ăƒ ăƒŒăƒ©ăƒłă«ć‡șăŠæ„ăă†ăȘć»șç‰©ă§ă™ă”ăè‰Żă‹ăŁăŸ
Stayed 1 night in Mar 2019

8/10 Good

Riikka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and peaceful

Beautiful gardens, peaceful, lovely pools, tranquil and well looked after. Shopping centre taxi ride away, otherwise there is nothing around (some construction). Kids enjoyed and so did we. Recommendations!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the beach. Very nice location. Design is magnificent! There is a construction site close by. It broke the power line. We lost power for 5 hours in dark. I was given two dinner certificate for compensation. Just got them in mail. Nice work.
Stayed 2 nights in Dec 2018

10/10 Excellent

ICHIRO, TOKYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room maid was very good.
Stayed 2 nights in Nov 2018

10/10 Excellent

hing mui

我èŠșćŸ— äœ ć€‘é…’ćș—ç’°ćąƒéžćžžć„œïŒŒ èš­æ–œćŒæœć‹™ æˆ‘éƒœéžćžžæ»żæ„ïŒŒ äœ†æˆżé–“ ç©șèȘżäžè¶łïŒŒ
Stayed 3 nights in Sep 2018

6/10 Okay

Po-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities

nice and elegant hotel but far away from CBD

far away from everything, very inconvenience. have the dinner buffet at the hotel, cause of low occupancy, so not many guests dining, and even though plenty of food varieties but all the food taste plain, quality of fruit and dessert all not up to standard. consider the price of $288RMB plus 15% service charge per person, the food should be better
Stayed 1 night in Jun 2018

10/10 Excellent

Steve, Seattle,WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True 5 star

We stayed for one week in this hotel and everything was excellent. The room and the hotel were fantastic. The hotel staff was very friendly and attentive. Very good location right on the water and a fairly short taxi ride to many different sights and shopping (for my wife). I would definetly recommend and will stay here again. Five star experience. FYI other hotels we stayed at on this trip, Legendale in Beijing and Yuda Palace in Zhengzhou. My wife liked the Marriot the best
Stayed 6 nights in Apr 2018

8/10 Good

WAI LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but impolite frontline staff

It was rather an unforgettable and disgusting memory that we experienced in Haikou Marriott Hotel. On arrival to the Marriott Haikou Hotel at around 3:00 pm, My wife and I we were served by Allen in the check-in counter. He showed impatience and dislike which might properly due to our poor Putonghua communication. At the later stage of the registration, we were caught by surprise and shock by his very rude act upon his throwing the receipt for paying the deposit onto the bench without saying a word. We were both astonished and scared by his very impolite behaviour. I wonder why a frontline customer service officer would behave in such a rude manner that I have never experienced before. When my wife wanted to enquire him about the arrangement of the shuttle bus service, though we were still staying right in front of him, his eyes kept on looking to the far end to evade from any eye contact with my wife not until the time when my wife asked him if she could ask something. The answer given by him was negative. We were in doubt of the answer which was contrary to what we learned from the internet that fixed shuttle bus service was provided. Luckily, another staff Jeff at the concierge was very helpful and could arrange the shuttle bus service for us. The swimming pools are very amazing to us though the Jacuzzi in the swimming pool was under repair. I hope the reputable brand of Marriott Hotel would not be rotten by some impolite frontline staff.

4/10 Poor

Jotung, Seoul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

시섀은 íŠč꞉읎나 직원듀은 íŠč꞉읎 아닌 혾텔

ì‹œì„€ëŹŒì€ 뭐 íŠč출나êȌ 감동적읎ꞰêčŒì§€ëŠ” 않지만 ê·žëŸ°ëŒ€ëĄœ íŠč꞉혞텔 ê°™êł  ìą‹ì•˜ìŠ”ë‹ˆë‹€. 귞런데 직원듀의 수쀀은 닀소 불펞할 ì •ë„ëĄœ íŠč꞉혞텔에 걞맞지 ì•Šë‹€êł  느ꌈ슔니닀. 후런튞넌 ì œì™ží•˜êł ëŠ” 닀넞 지역은 거의 영얎가 전혀 안톔합니닀. 서욞에서 ìĄ°ì‹íŹí•šìœŒëĄœ ëč„용지불핎쓎데 ìČŽíŹìž 할 때 ì‹ì‚Ź ëč„íŹí•šìŽëŒêł  í•Žì„œ 닀시 ë”°ì§€êł  얘Ʞ핎서 ì‹ì‚ŹíŹí•šìœŒëĄœ ì •ì •í•Ž 받았슔니닀. ë°”ìš°ìłì— 썚 있는데 후런튾 직원듀읎 읔슀플디아의 바우ìČ˜ë„Œ 읜는 êČƒìŽ 생소한 êČƒìœŒëĄœ ëŠê»ŽìĄŒìŠ”ë‹ˆë‹€. êČ°ê”­ ë°”ìš°ìłì— 썚 있는 welcome drink는 ëȘ»ë°›ì•˜ìŠ”니닀. 아ìčšì‹ì‚Źí•  때 부페에서 컀플가 ë‹€ ë–šì–ŽìĄŒëŠ”ë° 얘Ʞ넌 핮도 30분가량을 ìĄ°ìč˜ê°€ 안되는 등 ì‹ì‚Źì‹œì—ë„ 불펞핚읎 ëŠê»ŽìĄŒìŠ”ë‹ˆë‹€. êł„ëž€ì„ scrambled 정도는 믞늏 í•Žì„œ 닎아두멎 ìą‹ì€ë° ëŻžëŠŹí•Žì„œ ë‹Žì•„ë‘” êČƒì€ over hard 밖에 없얎서 scrambled는 따로 í•Žë‹ŹëŒêł  얘Ʞ핎알 í•ŽìŁŒëŠ”ë° 영얎가 잘 안톔핎서 원히는 슀타음의 êł„ëž€ë„ íŹêž°í–ˆìŠ”ë‹ˆë‹€.
Stayed 2 nights in Apr 2018

8/10 Good

Tuen hong

Liked: Staff & service, property conditions & facilities, room comfort

è‰Żć„œ

敎體䟆èȘȘæ»żæ„ïŒŒè‡ȘćŠ©é€ć»łæ°Žćčłäž€èˆŹă€‚

8/10 Good

Hon Bun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環汃ć„Ș矎酒暙æș–çš„äș”星玚酒ćș—ïŒŒæœć‹™ć“Ąéžćžžæœ‰çŠźèČŒïŒ ć”Żçšæ˜Żé…’ćș—的逐éŁČæœć‹™ïŒŒćȘæœ‰äž‰é–“é€ć»łïŒŒäž­äž€é–“èŠé èš‚ć…ˆæœƒé–‹ïŒŒé™„èż‘æČ’æœ‰é€éŁČ所仄ćȘ有酒ćș—的逐éŁČćŻä»„äœżç”šïŒ 敎體䟆èȘȘïŒŒé‚„ćŻä»„ïŒ

2/10 Terrible

Verified traveller

Disliked: Staff & service

Terrible experience

We booked 6 rooms. We have old folks,couple with children and single adult. The information provided by the staff are all wrong with regards to the bed type.its was quite a walking distance to the rooms. Due to the wrong information provided. We were given smoking room.the whole room was filled with cigarettes smell with no choice we have to open the sliding door through out the night to allow fresh air into the room. Due to the wrong advise,one of the couple carrying their sleeping child walk couple of distance just to find the right bed type from room to room. Next morning we Asked the staff at the counter,can we change the room due to the cigarette smell, good enough they change. we also inform the staff we have to checked out at 630am the next day, will it be possible to have some coffee and bread to go. The staff said yes.after all these arrangement done. we still thinking that after all this hotel was not that bad.. But but to our horrible.. When we check out the next day.. No breakfast was prepared!OMG. How can a reputable hotel never deliver their promise! It's a total different experience with the Marriott at Sanya. Marriott Sanya was fabulous. May I ask did all your staff went for different training. How come the service standard so far apart.. I will not come back or recommend this hotel to anyone.
Stayed 2 nights in Mar 2018

10/10 Excellent

Yuzhuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, tub facing the ocean. Nice experience!
Stayed 2 nights in Oct 2017