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白馬塞拉渡假酒店的評價

4 out of 5
白馬塞拉渡假酒店
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano

評價

9.4

完美

10 分評分，優異；127 則評價中有 90 則" "
8 分評分，不錯；127 則評價中有 32 則" "
6 分評分，一般；127 則評價中有 4 則" "
4 分評分，欠佳；127 則評價中有 1 則" "
2 分評分，很差；127 則評價中有 0 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

9.6/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Chun Lap

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
多免費飲食物提供。 晚餐食物款式不足。

10/10 優異

WenChieh (HsinChu)

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Beautiful hotel, excellent service all staff very helpful!
於 2020 年 1 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
Carpet is filled with a smell.
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 4 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 4 晚

10/10 優異

Eric (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
鄰近滑雪場的優質度假酒店
酒店鄰近白馬村內的滑雪場，適合想到白馬滑雪的朋友。 酒店有提供免費穿梭巴士接送住客來往雪場和酒店。雪場纜車票和滑雪裝備都可在酒店購買和租借，十分方便。 雖然酒店位罷比較偏僻，但酒店有提供免費穿梭巴士服務接送住客到區內巴士站、地鐵站和食肆等，令住客不用搶心交通問題。 總括而言，酒店提供優質和貼心的服務。若有機會到白馬旅行，絕對可以一試。
於 2018 年 3 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
物有所值
第二次入住了，一如以往的好！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

6/10 一般

cathy (HK)

不滿：住宿狀況和客房舒適度
在山頂上, 交通就不太便利, 設施不要期望有多好, 只能搭他們旳穿梭巴士出入, 但景色很美.
唉, 廁所門壞了, 沒法維修, 被反鎖. 沒有檢查清楚就交房客住了. 由於我們去時是冬天, 雪景一流.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The best resort hotel I've even been in Japan
The best resort hotel I've even been in Japan. Perhaps it was during the X'mas holiday, there were additional arrangement by the hotels to give fun to customers such as X'mas eve lottery. Every customers especially kids enjoyed a lot. There were lots of free snakes and drinks inside the resort. Four different style private onsens for free with prior booking. There is also bottles of coffee milk available outside the public onsen for free. On the other hand, all the staffs were very nice and helpful, they are all highly appreciated. When you checked out, the hotel gave us a souvenir too. It's so surprising.

10/10 優異

Chi Keung (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店居於深山中，環境清幽，可預約一小時私人風呂，酒店內提供飲品，紅酒、白酒果汁、鮮奶，員工服務態度良好，值得推介

8/10 不錯

MAN HO (Hong Kong)

讚好：職員與服務、住宿狀況和客房舒適度
早餐很好食，職員英語很好，但酒店位置難找

10/10 優異

Pui Hung (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel!
"Sierra Resort Hakuba" is excellent hotel!! Quick replied my questions before I come to hotel and the answers they told me are clearly correct as I believed that they check very deeply before reply to me. We stayed there two days and found all their staffs are very nice and helpful! They always keep smile on face and they are very patient in suggesting where we should go/don't go to sightseeing/dinner/play/visit etc...!! The room is clean, big and comfortable! Thier Onsen have 3 only but you can truly relax as that place is very quiet surroundings. And we got their lovely gifts when we check in and check out! This hotel is our first priority choice when our next trip at Hakuba!

10/10 優異

Tariq

讚好：整潔度、職員與服務和住宿狀況
Great property, staff and experience
於 2024 年 3 月住了 5 晚

10/10 優異

Marcello

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
於 2024 年 3 月住了 3 晚

8/10 不錯

Norio (Singapore)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
於 2024 年 3 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
추천합니다.
숙소가 자연친화적이고 직원 모두가 우리의 편안한 여행을 위해 노력해 주었습니다. 곳곳의 자그마한 배려가 너무나 좋은 기억으로 남네요!
於 2024 年 1 月住了 2 晚

10/10 優異

Yuanze

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
於 2024 年 1 月住了 3 晚

8/10 不錯

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,
於 2024 年 1 月住了 7 晚

10/10 優異

Mia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
於 2024 年 1 月住了 4 晚

10/10 優異

Magdalena

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
於 2023 年 12 月住了 4 晚

8/10 不錯

TAKEO

讚好：整潔度和住宿狀況
無料のバータイムや無料のドリンク、温泉のコーヒー牛乳、アイスキャンディ等無料で館内の雰囲気も良かった
於 2023 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything is perfect. One of the best hotels I have been visited!
於 2023 年 11 月住了 1 晚

10/10 優異

MUNEYASU

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

マサヒロ

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

なつみ

於 2023 年 10 月住了 1 晚

10/10 優異

ひろこ

於 2023 年 10 月住了 1 晚

6/10 一般

KONDA

伴侶同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
施設は全体的に綺麗でした。 軽食等が無料で食べることもできましたが、冷やしトマトやキュウリを食べていた私の前の塩を何も言わずにもって行ってしまいました。 また、その従業員の方はその場で片付けていた未使用のお椀を床に落としましたが、そのまま元の場所に戻していました。最後に全てのお椀を洗ってまた提供するならいいですが、目の前で見せられると、他もそうなんではないかなと思ってしまいました。
於 2023 年 9 月住了 1 晚

8/10 不錯

t

讚好：整潔度、職員與服務、設施服務和住宿狀況
ご近所ひとり旅で伺いました。 エントランスに入った際にカナディアンログの懐かしい香りがしました。 お部屋は古いながらも趣がありゆったり過ごせました。 温泉も貸切、古民家の湯ともにとても癒されました。 さまざまな軽食のサービスも楽しかったです。 スタッフの皆さまが笑顔で親切でした。素敵なお庭の手入れをされているスタッフさんは職人気質を感じました。夕食も味も量も自分の好みで、ベテランの男性のスタッフの方の説明もわかりやすく思いやりを感じました。 次回は白馬飯店にも伺いたいです。 ありがとうございました。
於 2023 年 9 月住了 1 晚

8/10 不錯

Ronaldo

於 2023 年 9 月住了 1 晚

8/10 不錯

ヒデキヨ

讚好：整潔度、職員與服務、設施服務和住宿狀況
貸切風呂、軽食、ラウンジでの赤白ワイン、コーヒー紅茶、おつまみ、ちまき、饅頭、氷のサービス、数種類のアイスキャンディーなどなどが無料！ おもてなし抜群でした！ 同じ値段で翌日伊香保温泉に移動した某旅館では、貸切風呂別料金¥3,300、同じ様に部屋に氷届けてもらって¥550、アイスキャンディー¥350。 不思議な2泊のひとり旅でした。 今度は大勢でシェラリゾート白馬さんにお邪魔します。
於 2023 年 9 月住了 1 晚

10/10 優異

TAKUYA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

REIKO

讚好：職員與服務和設施服務
事前リサーチで、夕食はコース料理しか提供していなかったのが残念だった。
於 2023 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

Junji

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
於 2023 年 1 月住了 2 晚

10/10 優異

Erin

讚好：整潔度、職員與服務、設施服務和住宿狀況
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
於 2023 年 1 月住了 6 晚

10/10 優異

Christopher (Edmonton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
於 2023 年 1 月住了 4 晚

10/10 優異

qq

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

8/10 不錯

Corey (DARLINGHURST)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 優異

Wing hei

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Low density, comfortable and relaxing environment

8/10 不錯

YUMIKO

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

10/10 優異

Makoto (Tsurumi Yokohama)

家人同遊
讚好：職員與服務和設施服務
ワインと軽食が自由に取れました。 お風呂にはコーヒー牛乳、ロビーではワインが飲み放題で飲めました。
於 2022 年 9 月住了 1 晚

8/10 不錯

shigenobu

親子同遊
讚好：整潔度、職員與服務和住宿狀況
周りの環境がリゾートを醸し出していた レストランがコロナ禍で入場枠が制限されてチェックイン時には既に予約枠完売、外へ出ないといけなかったのが欠点でした
於 2022 年 8 月住了 1 晚

10/10 優異

Shinsuke

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
各所にくつろげるスペースがありよかったです。 庭の草花もとてもきれいでした。 西館廊下は少し暗い感じでしたが、近隣の飲食店への送迎サービスや、館内コーヒーサービスなど、トータルでお値打ちなリゾートホテルだと思います。
於 2022 年 8 月住了 3 晚

10/10 優異

hidetaka

於 2022 年 6 月住了 1 晚

10/10 優異

MASAHIKO

於 2022 年 5 月住了 1 晚

10/10 優異

Yurika

於 2022 年 5 月住了 1 晚