Knoxville Haley Heritage Square Hotels

"Great breakfast, great location but poor water pressure."

"Good location, big room with nice toiletries but bathroom not super clean"

"We stayed in room 605. This room is on the corner of Henley & W Main Street. There was traffic late night into the morning on these streets, constantly waking us up. The window does not block the noise very well. There were packages of ear plugs available on the night stands! You can't make this stuff up.. The rooms facing the parking lot would have been much better. However we came in later, expecting a quiet room."

"Embassy Suites sure knows how to create the best breakfast experience……made to order omelets and numerous other options to meet everyone’s breakfast needs. The breakfast staff was excellent and very accommodating. Your valet crew was very courteous and accommodating, even having to retrieve our car twice on check out day, due to issues. The front desk lady upon our arrival was one of the rudest individuals I’ve ever dealt with in a position of that nature. The hotel was very aware there was a marathon in town (our exuberant rate showed it) and when asked if we could have an extended check out time so our runners could shower before traveling home, she quickly said “No, and I don’t know why everyone is asking of such!” I also asked if an early breakfast would be available for the runners before hitting the start line, that was also met with a quick No! We have stayed in other hotels in Knoxville for said marathon who allowed a little later check out time AND provided a simple bag breakfast with a protein bar, banana and other items to accommodate the runners. If you are going to charge almost $600 for one night, be a little more accommodating AND professional about things. Very nice exquisite establishment, but when your top person acts in such a manner……the beauty of the building and its amenities mean nothing!! Do better Embassy Suites with your choices for management. Will choose another hotel next year for Knoxville Marathon, cause you’re not the only game in town."

"Everything has been top notch so far, especially the staff."

"Food was great, some bartenders not real friendly, bar area around stools very dirty at floors and on bar around bar area."

"The staff was delightful and helpful in every moment."

"Tge hotel is charming and clean and within walking distance to all Very friendly helpful staff"

"Very nice rooms and staff was very friendly."