预订咸新酒店宾馆住宿限时优惠

“Language barrier had an impact in our stay. We booked for an overnight stay unfortunately we had an event that may last hours. At 3am, I told one of the staffs that we will extend our stay (using a google translator) for few hours, and we got an OKAY. Few minutes before 12 noon (check out time) I asked the front desk to confirm about the few hours extension upto 4pm so that we can rest but the front desk said, "you need to get out." I begged to reconsider and even asked for any room but the……

“Horrible services ”

“in general it is fine, but the wifi & room service has to be improved. the wifi is too weak, and after the staff clean up our room, they forgot to give us the new towel. when we called the receptionist, they kept finding the excuse and asked us to wait for tomorrow, although they gave us the new towel finally. ”

“Communication was lacking. Sent messages that were never answered. If my wife wasn’t Vietnamese I’m not sure we would have figured anything out at all. Kept plastic on the mattresses. Lack of towels. Just did not feel visitor friendly or inviting. Far walk from beach, no view. When I booked it said it came with tickets to NovaWorld/circus land/water park but it didn’t. House and neighborhood was nice. ”