浜名湖帕尔帕尔主题公园

I have book a non-smoking room Once I go into the room, i can smell the smoke from cigarette. I return to lobby and tell the staff, she just reply me the hotel is full today. After I tell her to refund, she change another room to me.

Most things with this hotel are good. The day I arrived, it was raining quite heavy. The reception allowed me to check in a bit earlier (~15mins) and carried my luggage to my room for me. The room was spacious and clean. It was a shame I was assigned a room on the 2nd floor and the level of privacy was low as the room was facing the hotel entrance. It was still fine tho because the curtain could block the vision. I really enjoyed the bath with excellence amenities. Constant supply of towel and cold water with a decent view. Both 2 nights i stayed while bathing, a female staff would come in to replenish the supplies of towels etc. It could be embarrassing for some but It was fine with me. Overall, the experience was pretty amazing.