Tom Nguyen Hoang ( Mr. ) - sale manager 於 2018年1月31日的回應
Thank you for your review and we're working hard to serve you !
See you on next trip !
6/10 一般
Yee Wah Eva
2018年1月18日
不滿:住宿狀況和客房舒適度
the shower water very low not so comfortable
Yee Wah Eva
於 2018 年 1 月住了 1 晚
Jenny Nguyen 於 2018年1月26日的回應
Dear Yee Wah Ewa !
We appreciate your sharing your concerns, please be assured that we take your feedback very seriously and will follow up on the areas that you mentioned to avoid the future re occurrences.
Thank you again for your contribution towards our improvement and we hope you would give us an opportunity to better serve in the near future.
6/10 一般
真實旅客
2018年1月13日
讚好:整潔度
不滿:住宿狀況和客房舒適度
no so good
First when i chk-in they want to tranfer me to other hotel and the air-condition of rm 303 is very noise & the shower pressure very weak
真實旅客
於 2018 年 1 月住了 1 晚
Jenny Nguyen 於 2018年1月26日的回應
Dear Value Guests
Thank you very much for choosing to stay at Gem premier Hotel & Spa and taking time to share your experience with us. We are glad to know you had an enjoyable stay with us. We appreciate your constructive feedback on the noises caused by the aircondition
We will definitely address your comment to the entire team. We look forward to welcoming you back with us soon.
10/10 優異
Chia Wei
2017年10月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was a pleasure being able to stay at the Gem Premier Hotel. As a solo traveler, the quality of this hotel and the services offered exceeded my expectations for its affordable price and I cannot be more happy with my 8 days 7 night stay! It all starts with..
The staff: all of the staff were incredibly friendly and helpful, always greeting the guests with kindness and attention. I would like to especially thank Huy from the front desk for being so generous with you advice and for making great restaurant recommendations! It's always a pleasure coming to your accommodations feeling like you're coming home, greeted with a welcoming smile. An extra bonus is they always seemed to know everyone's names!!! Bonus points!
The Tour : I booked a Cruise to halong bay for 3D 2N and Sapa trip 2 days 1 night .
My experience was amazing! I met a lot of great people and our guide was very friendly, helpful, and knowledgeable. My Sapa Trip was a blast! The homestay experience is unforgettable and had a lot of fun for the whole duration of the trip.
The breakfast: The breakfast buffet is incredible and is a nice spread of Vietnamese and Western options. My personal favorite is the fresh fruit assortment which is very refreshing in the morning. It was very convenient to start my days with a hearty breakfast before going about with my day!
Chia Wei
於 2017 年 8 月住了 2 晚
10/10 優異
真實旅客
2017年9月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Boutique feel, amazing staff and awesome spa
I stayed at the gem premier hotel & spa for 4 nights in Sep. After spending a lot of time searching for hotels I decided to stay in town and came across great reviews on this hotel.
The staff were amazing, so friendly and always willing to help
The walk to town took 5 minutes max (people that complain about that are lazy) and
The breakfast was amazing and one of the best we had on our trip. They had catered to a healthier diet while still have the donuts and pastries for the people wanting to indulge.
The rooms where spacious and clean. They weren't anything spectacular but I didn't spend a lot of time in my rooms.
I used the spa 2 times while I stayed as they had a 2 for 1 massage deal which was amazing. It was the best spa I had on my trip.
真實旅客
於 2017 年 9 月住了 4 晚
10/10 優異
真實旅客
2017年9月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2017 年 9 月住了 2 晚
10/10 優異
真實旅客
2017年8月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The rooms are clean and buffet breakfast is wonderful, with many vegan/vegetarian friendly options
This is one of the best hotels we stayed in in Vietnam. The rooms were beautiful and the service was above and beyond excellent. The breakfast is varied with a delicious Pho and includes several breads, cheeses and salami, eggs cooked to your request, and assorted fruit.We also used the spa services and they were very good as well. Highly recommend. You will not be disappointed.
Hanoi Gem Boutique Hotel really lives up to its name! The staff went out of their way to accommodate us and ensured that we had the best possible experience while we were in Hanoi.. Rooms were comfortable, clean and well-kept. Location was very good, in a (relatively!) quiet street in the Old Quarter, very close to Hoan Kiem Lake..etc .. Special Thank you to Tom who greeted us upon arrival and for staying up helping us with organising and booking our trips to Ninh Binh, Sapa and Halong Bay! Everything was truly well thought out and all plans went ahead as planned. Your services were above and beyond!
A centrally located budget hotel with no surprise. Traveler could get ton of other choices at all price ranges on the same street.
真實旅客
8/10 不錯
Sasa (HK)
2015年10月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location, value for money
The hotel is conveniently located in the middle of the Old Quarter. Staff is friendly and helpful. The only forewarn worth mentioning is that the entrance is in a narrow street where cars cannot get through. It shouldn't be a concern if we didn't arrive at mid night as the hotel is just 5-10 meters from the main road. Just that the signage is not very obvious at night. Don't be shy to ask the people in the neighbourhood to show you the way. Like most of the people we met in Hanoi, the staff at the shops nearby were friendly and helpful.
The family room we booked is big enough for a couple plus two teenaged children. For a budget hotel at this price, you get the best out of what you paid for. After all, if you are planning to spend most of the time outside for sight seeing, and only come back for shower and sleep, this is good enough for a budget travel.
It was our worst stay ever! Don’t go to this hotel!
We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel.
Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom.
Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate).
We felt so unheard that we couldn’t stay there one more night.
Johanna
於 2024 年 2 月住了 2 晚
4/10 欠佳
NAOKO
2024年2月7日
NAOKO
於 2024 年 2 月住了 2 晚
4/10 欠佳
Emily
2024年2月1日
讚好:整潔度
不滿:住宿狀況和客房舒適度
Emily
於 2024 年 1 月住了 3 晚
2/10 很差
Viet
2024年1月29日
Viet
於 2024 年 1 月住了 1 晚
8/10 不錯
Berth-Ove
2024年1月24日
Berth-Ove
於 2024 年 1 月住了 2 晚
Jenny Nguyen 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.
2/10 很差
Chantal (Montréal )
2024年1月20日
不滿:整潔度和職員與服務
Chantal
於 2024 年 1 月住了 1 晚
2/10 很差
Daniel
2024年1月19日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Klamt
Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted.
Daniel
於 2024 年 1 月住了 1 晚
SM 於 2024年2月19日的回應
thank you for your feeback
8/10 不錯
Liam
2024年1月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful.
Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots.
WiFi is very temperamental so doing work was difficult.
And the walls are quite thin so if someone is noisy you can hear it clearly
Liam
於 2024 年 1 月住了 3 晚
SM 於 2024年2月19日的回應
Thank you for taking time to sharing your feedback
8/10 不錯
Elizabeth
伴侶同遊
2024年1月10日
讚好:整潔度和職員與服務
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Elizabeth
於 2024 年 1 月住了 3 晚
Jenny Nguyen 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.Thank you
6/10 一般
Kiem duc
2024年1月9日
不滿:設施服務
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Kiem duc
於 2023 年 12 月住了 2 晚
SM 於 2024年2月19日的回應
I greatly appreciate the time you have taken to provide me with this valuable feedback.
6/10 一般
Sara
2024年1月6日
讚好:職員與服務
不滿:整潔度和住宿狀況
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.