Good location, although not right inside the old quarter, it makes you feel less busy, less chaos when you returned after a long day walk. The hotel staff are friendly and they reacted very positively to comments when I checked out. I just recommended that they should install door stopper to control the door opening and also the staff to lower their noise when servicing the room as there are guests next doors who may still be sleeping early in the morning.
Kit Ping
於 2018 年 9 月住了 2 晚
10/10 優異
yung-chao
2018年9月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Front desks are awesome and helpful. Will choose again if I go to Hanoi.
Except Excellent but nothing
Front Desk helped us to book a day tour to Halong Bay. We paid as per the brochure. However, we found out during the tour that some other guests in the tour got a USD10/person discount. When the Front Desk staff asked us how was the tour, we told them about this issue. They immediately called the tour company and got the discount amount back for us. We were really impressed. They really try their best to take care of you. Highly recommend this hotel.
We enjoy the trip and was able to relax in our hotel room after visiting the city in such hot climate. Breakfast was nice with different choises (local and international). We also have a free lunch treat by the hotel in the club house which make our experience even more welcoming. We love the happy hours in the club house with a lake view. We would be happy to return to Hanoi and stay in thesame hotel again!!
Friendly staff. Facility is fairly new. Location is good (one block from the lake). In-Room AC works well. Downstair restaurant is very nice and the breakfast buffet is great also.
真實旅客
Hanoi Pearl team 於 2016年5月31日的回應
Dear Anonymous,
Thank you for staying with us.
We highly appreciate your feedback for our service. They will be carefully studied and keep finding ways to improve our service.
Again, thank you for your time sharing your thoughts about us.
With best regards,
10/10 優異
Peggie (Hong Kong)
2016年4月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
a cosy hotel in Hanoi
The location is near the Hoan Kiem Lake, which is the heart of the city and closed the old Quarter. If the hotel is in the old Quarter, it should be too busy and crowded. Hanoi Pearl is just nearby and only 7 minutes walking distance is good enough to avoid the busy area. The staff is very friendly and their smile will let you unforgettable. I would like to take a chance here to say thank you to Amanda (front desk), she is very nice and helpful, she made me feel like go back to home. Hanoi Pearl is really a good hotel and highly recommended.
Peggie
Hanoi Pearl team 於 2016年7月2日的回應
Dear Peggie,
Thank you for your beautiful feedback about us on Expedia.
Your satisfaction really means the rewards for us and proved that we are on the right track.
We hope that Hanoi Pearl will be recommended to your family, friends and associates when you are back home.
Again, thank you for staying with us.
With best regards,