The property was clean and comfortable and the staff went above and beyond, as usual in Vietnam, to serve our every need! They made us dinner upon arrival as there wasn't much open in the immediate area, they rented us their personal scooter to run around the local area for errands, and set up drivers to go into Hanoi for the afternoon. The location was a little diffucult to get to off the main highway, and there was noise late at night and into the early morning hours directly across the street from our room. The rooms were clean and had what we needed, the mattresses seemed to be very slippery on the foundations and moved around a lot! Otherwise, it was good value for the price!