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阿利薩 SPA 酒店的評價

3.5 out of 5
阿利薩 SPA 酒店
7 Hang Voi, Hoan Kiem District, Hanoi

評價

8.8

優異

10 分評分，優異；49 則評價中有 28 則" "
8 分評分，不錯；49 則評價中有 15 則" "
6 分評分，一般；49 則評價中有 2 則" "
4 分評分，欠佳；49 則評價中有 2 則" "
2 分評分，很差；49 則評價中有 2 則" "

9.0/10 

整潔度

9.6/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Kai-Yang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性價比高的飯店
性價比相當不錯，服務人員友善親切！相當好的住宿體驗。冰箱的水不是免費的。
於 2019 年 9 月住了 1 晚

10/10 優異

michael

讚好：整潔度、職員與服務和住宿狀況
Perfectly located in the old quarter. Very good for exploring the city, also suitable as a base for trips lasting several days.
於 2024 年 4 月住了 5 晚

6/10 一般

Marie

家人同遊
讚好：整潔度和職員與服務
This was a basic and clean hotel. The bathroom was very tired looking and needs an upgrade but the room was clean and it was in a good location
於 2024 年 4 月住了 1 晚

2/10 很差

Yuki

於 2024 年 4 月住了 1 晚

10/10 優異

Sarah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ver helpful staff rooms serviced daily and are a good size handy location
於 2024 年 4 月住了 3 晚

10/10 優異

Ponekham

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice comfortable beds. Friendly and very helpful staff.
於 2024 年 3 月住了 1 晚

8/10 不錯

Raimey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, in the French Quarter very close to the Old Quarter. Many good places to eat, shop and sightsee nearby. The hotel staff was very friendly. However, as with many buildings in the area it is an older building, so there is a damp/moist smell. My daughter also had an allergic reaction which started when we checked in and went away when we checked out. For the rest of our stay in Hanoi we stayed in a newer hotel without any allergic reactions, so it was likely something in the hotel or the bedding that caused it.
於 2024 年 3 月住了 2 晚

8/10 不錯

Akira

讚好：整潔度和職員與服務
The reception staff will help you with their smiles and kindness. You can walk to the old town, but it's a little far from there, and the street facing the hotel is one-way, so you can escape from the hustle and bustle at night. It's an ideal location for me. Grab to Noi Bai Airport costs around 330K. The water pressure is weak, but not unbearable. A minimum level of cleanliness is maintained. However, it is better not to look under the bed. I also wiped down the closet before unpacking my things, just in case.
於 2024 年 2 月住了 3 晚

10/10 優異

christine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The location is perfect, very close to the lake, and shopping restaurants. Staffs are very nice. Rooms are big and clean

6/10 一般

Hanh

8/10 不錯

Peter

讚好：整潔度、職員與服務和設施服務
The front dest staff was exceptional! They made the stay better. Thoughtful and helpful. Thank you!
於 2023 年 12 月住了 5 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and helpful staffs.
於 2023 年 12 月住了 2 晚

4/10 欠佳

Takaaki

於 2023 年 12 月住了 4 晚

10/10 優異

JO YU

於 2023 年 11 月住了 1 晚

4/10 欠佳

Ludovic

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property is way past its prime. The staff is lovely though.
於 2023 年 11 月住了 3 晚

8/10 不錯

TORU

於 2023 年 11 月住了 2 晚

10/10 優異

Alexander

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super comfortable
Fantastic stay at this hotel. Very comfortable and we were allowed early check in at a very reasonable rate. Clean, comfortable and very close to lots of things to do whilst being quiet and relaxing.
於 2023 年 10 月住了 2 晚
Rose Nguyen/Ms 於 2023年11月8日的回應
Dear Mr Alexander,Thank you so much for your generous feedback !All our staff are happy as we can bring you a great time in Ha Noi.We hope to meet you again in near future !Have a great day !Best regards,Hotel Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon accueil Dommage que le wifi était en panne dans les étages supérieurs lors de notre séjour
於 2023 年 7 月住了 3 晚

10/10 優異

Thuc Vy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 6 月住了 1 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
Friendly staff and ideal for old quarters. walking distance to most attractions. Downside I was given a room with no windows and room looked much better in photos. Overall was nice stay
於 2023 年 5 月住了 4 晚

10/10 優異

Bing (Canton)

讚好：整潔度和住宿狀況
It is close to the Opera House in old town and seafood buffets .
於 2023 年 5 月住了 1 晚

10/10 優異

ASAMI

於 2023 年 5 月住了 1 晚

8/10 不錯

Mei

於 2023 年 4 月住了 1 晚

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was our first stay in Vietnam. The room and bathroom was clean, comfortable and everything worked. Staff is very friendly and welcoming. This location was an easy walking distance from Hoan Kiem lake, the market, train street and museums.
於 2023 年 3 月住了 2 晚

10/10 優異

Linda H

讚好：整潔度和職員與服務
Lovely staff at the reception desk very charming and helpful
於 2023 年 2 月住了 2 晚

8/10 不錯

CYNTHIA (kent)

10/10 優異

Ivan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very welcoming and helpful staff, excellent communication. Clean, big room, walkable distance to everything in Hanoi Old Quarter. Would definitely return.
Hong Nguyen 於 2023年2月7日的回應
Dear Mr Ivan,Thank you for your great review .All our staff are so happy as we had made you having a comfortable time in Hanoi !We wish to serve you more and more time when you return in Hanoi again and we will try our best to make our service and facilities better and better to serve you next time coming!Take care and have wonderful year 2023 !Best regards,Hotel manager,

10/10 優異

Yuta

讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Paul

讚好：整潔度、職員與服務、設施服務和住宿狀況
Location.
於 2022 年 11 月住了 3 晚
Jane Nguyen ( Ms. ) 於 2023年1月5日的回應
Thank you so much for great feedback. Hope to see you next time

2/10 很差

Matthew

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Condition oh hotel did not match photos at all. Example dirty walls, thin towels, warm and frayed sheets. Even the toilet seat was loose.
於 2022 年 10 月住了 1 晚

8/10 不錯

Lindsey

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, big & comfortable bed, friendly staff. Do recommend!
於 2022 年 9 月住了 1 晚
Thank you for your review 於 2022年9月24日的回應
Dear Ms Lindsey,Thank you for your feedback !Have a great day !Best regards,

8/10 不錯

Andres

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 3 晚

8/10 不錯

KangMin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, good choice
가격대비 퀄리티 좋은 가성비 숙소. 하노이 86번 버스 정류장 근처라 공항가기 좋고, 호엔끼엠 호수 근처라 맥주거리나 근처 관광지 가기 좋았으며 버스타고 여행하기 좋은 위치임. 시설도 방은 작지만 갖춰야할 건 다 있어서 딱히 불편을 느끼지 못함. 프리 드링크는 없고 기타 에머니티는 주는데 중국산 싸구려라 칫솔만 쓰고 나머진 안썼음. A high-quality, cost-effective accommodation for the price. It's good to go to the airport because it's near Hanoi bus stop 86, and it's good to go to beer streets and nearby tourist attractions because it's near Hohenkim Lake, and it's a good place to travel by bus. The facilities are small, but there are everything that needs to be equipped, so I don't feel any inconvenience.
於 2022 年 6 月住了 1 晚
Rose Nguyen/Ms 於 2022年6月26日的回應
Dear Mr Kang Min, Thank you for your good review. We hope to be meet you next time in Alisa Hotel & Spa again ! Have a great day ! Best regards,

10/10 優異

Rasa Lila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Spa
Best spa, amazing massages. Very comfortable and clean. Good location for walking. Wonderful costumer service too.
於 2020 年 1 月住了 2 晚

10/10 優異

Jen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel staff were helpful and friendly. The hotel is in close proximity to food stalls, restaurantS, and weekend night market. Ms. Nga was very resourceful and enthusiastic in helping us. She even upgraded our regular family room to a suite without additional cost.
於 2020 年 1 月住了 1 晚
Aprreciation 於 2020年1月14日的回應
Dear Mam, Thank you so much for your great feedback.We are on the way to improve our services, definitely making our best service to all customers in the future

10/10 優異

Angie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay I had
The hotel receptionist was very very good. She gives good recommendations, booked my airport transfers and massage. She is very proactive and very hardworking. I forgot to ask for her name but she is superb. The breakfast is very good and fresh for a small development like this. I keep refilling my plate!
於 2019 年 12 月住了 1 晚
Great Feedback 於 2020年1月14日的回應
Thank you so much for sending us the best feedback.We understand your satisfaction of services.But we still need to improve to make beyond services to others. Thank you and Happy New Year!

10/10 優異

Olivier

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bon hôtel, très bonne réceptionniste
Hôtel près du lac hao kiem. On peut tout faire à pied. L’intendante Moon est très agréable, elle nous a surclassé la chambre et nous a bien conseillé pour faire les visites de Hanoï. Chambre spacieuse, belle salle de bain. Bon petit déjeuner au dernier étage avec vue sur les toits d’hanoI.
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed our stay at Alisa Hotel and Spa. Nga Moon offered best-in-class service and made my friend and I feel welcomed from the moment we arrived. I’ve worked in customer service for several years and am not always easy to please - I would hire Nga myself if I could!
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
The hotel is new, the rooms are clean and comfortable. The property is in a good location, near shops and restaurants and is walking distance to the weekend night market. The staff were friendly and helpful. The breakfast is very basic and the food was mostly dried out as it is was sitting open for long periods. The first room I was put in, 508 - did not have blinds or curtains and the shutters outside were not properly closed. This meant light came in and people could see in. When I alerted them to the issue, I was moved to another room immediately. They dealt with my issue swiftly which was great.
於 2019 年 9 月住了 3 晚

10/10 優異

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
綺麗なホテルで、観光もしやすく良いと思います。チェックインも早めにさせてもらい助かりました。
於 2019 年 9 月住了 1 晚

10/10 優異

Amanda

讚好：整潔度、職員與服務和住宿狀況
One of A Kind experience
The manager, Ms. Moon, and her staff took exceptional care of us during our stay. She planned out our 3-day itineraries making sure that we didn’t miss any highlights of Hanoi. Once we got off the Airport taxi, we were greeted with umbrellas and that we stayed dry from the torrential rains. Whatever issues that we came across, her staff would address immediately regardless the time of the day. Our only purpose for this trip to Vietnam was to visit Ha Long Bay and we were disappointed with the tour cancellation due to inclement weather, yet their heartfelt services made up for everything.
於 2019 年 8 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
旧市街へもヒルトンへも大聖堂へも徒歩10分から15分程度で素晴らしい立地です。夜は時折バイクの音がするものも、歩行者やバルも少ないので静かよく眠れました。 部屋は広く、スーツケース3つが十分に開けられ、毎日水のペットボトルサービスがありました。冷蔵庫もあります。 シャワーは水圧がやや弱かったけれど浴槽は大きいです。ただ3人が続けて入ると、途中から熱いお湯がでなくなり、そのことだけがマイナスです。 朝食は最上階でサラダのベトナム料理のおかず、お菓子、フルーツ、それに、フォーとタマゴ料理がオーダーでき、どれもとても美味しかったです。 最終日、朝の4:30のチェックアウトの後、別に手配していた空港までのタクシーか来なくて、レセプションのお姉さんにツアー会社に電話してもらって助かりました。ドアマンのお兄さんもみんなとても優しくて、最初から最後まで安心して滞在できました。 またハノイに来たいですし、ここのホテルと皆さんに会いたいです。ありがとうございました。
於 2019 年 7 月住了 4 晚

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value for money
In a nutshell perfect and good selection for breakfast
於 2019 年 6 月住了 3 晚

10/10 優異

Minh

讚好：整潔度、職員與服務和住宿狀況
Room size, pool & services are very good
Hotel room size, pool area & services are very good. Do not like the restroom design. The water alway spilled out when shower & floor is alway wet.
於 2019 年 6 月住了 1 晚

10/10 優異

Christina Hou

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚

10/10 優異

Alex

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

8/10 不錯

Shane (Singapore)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is nearby to old quarter and walking distance to night market and lake.. Room is big n clean Staff are very polite and friendly. Service is top notch
於 2019 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is very conveniently located. The staff was really nice, specially mr. Zohn who was very kind and helpful
於 2019 年 1 月住了 2 晚