Dear Rebecca , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Mr. Yu hua, Thank you so much for your value feedback for your stay Authentic Hanoi hotel. This is a big gift that help us to improve our service everyday and continue our work. We do hope to see you very soon in the future in Hanoi. Wish you all the best from Authentic team,

Dear Mr. Shi Chiang, Thank you so much for your choosing and stay at our hotel in Hanoi. Your great feedback would be at big gift for us. We do hope to see you soon in the nearest future. Warmest regards,

您好先生， 我们代表河内正宗酒店感谢您在我们酒店度过的时光。 我们感谢您的意见，并将就此问题采取具体行动。 对于无法提供最佳体验，我们深表歉意。 非常感谢你

Dear Mr. Hsieh, Firstly, I would like to send you our sincere thanks for your stay in our hotel. Your all feedback would be a great gift for all of hotel's staff to promote our work at Authentic Hanoi Hotel. We do hope that we will have chance to serve you again in the nearest future. Warmest regards,

Dear Sir/ Madam, Firstly,I would love to send our sincere thanks for your stay in the recently time and would like to express our apology for the inconvenience regarding to the massage service. We had been organized the serious discuss regarding to the spa staff massage and prepared the training time and look for the mistake in the massage process. I promise that this would not happen again and we wish that we can offer you our free massage service in your next stay in our hotel as our apology. Overall, thank you so much for spending your treasure time to feedback us and help us to see our shortcomings and which need to be improve. Warmest regards,

Dear Mr. Hsinju, Thank you so much for your great review regarding to your stay in our hotel. Your great review would be a big gift that promote our staff can continue our job in the near future. Warmest regards, Ivy Nguyen,

Dear Mr. Kai Chen, Thank you so much for value feedback in our Authentic Hanoi hotel. On behalf of Authentic team, we are so honor to have chance to serve you. Your special words would be a big present to promoted all staffs continue our work in the near Future. Wish you all the best and see you again in our hotel in your nearest stay. Warmest regards, Ivy Nguyen

We sincerely apologize for the inconvenience you experienced during your stay. This was not the level of service we aim to provide, and we take your feedback seriously. We will be reviewing our procedures to prevent such issues from happening in the future. Your feedback is important to us, and we appreciate your understanding. We hope you can give us another opportunity to serve you better in the future.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Thank you for choosing Authentic Hanoi Hotel for your Christmas weekend getaway, and for your continued loyalty over the years. We're delighted to hear that you enjoyed your stay in the lake view suite and that the room and its amenities met your expectations. Your kind words about our service personnel and breakfast offerings are greatly appreciated. We've also noted your feedback regarding the shower compartment's tap head and soap dish, and we will work on improving these aspects for a more comfortable stay. We're committed to ensuring that your next stay with us is even more enjoyable. We look forward to welcoming you and your family back to Authentic Hanoi Hotel on your next visit to Hanoi. Your recommendation means a lot to us, and we aim to provide you with another exceptional experience. Thank you for taking the time to share your feedback!

Dear Jeremy, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to have chance to welcome you back to Authentic Hanoi Boutique Hotel again.Warmest regards and Happy New Year!

Dear Valued Customer, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Thank you sop much

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Valued Customers , Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again.

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Thank you so much for your review

Thank you so much

Dear Valued Customers, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Alex, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Alex, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Alex, Thank you so much for your stay with us and sharing your opinion on this site. Your feedback is very precious for us and we will make it much more better in the future. Hope to see you at Authentic Hanoi Hotel again. Kindly regards, Hoang Tha - Customer Service Manager.

Dear Alex, Thank you so much for your stay in our hotel and sharing your opinion on this site. I do hope to welcome you back. Best regards, Hoang Tha

Dear Masaji, Thank you so much for your stay with us and sharing your review. I do hope to see you soon. Best regards, Alex

Thank you so much Best regards, Alex

Dear Joan, Thank you so much for your review and hope to welcome you soon. Warmest regards, Alex

Dear sung lyoung on, Thank you so much for your review and hope to welcome you soon

Dear sung lyoung on, Thank you so much for your feedback and hope to see you soon.

Dear Mr. Alexis, Thank you so much for your your stay at our Authentic Hanoi hotel. Your treasure feedback would be a big motivation which can promote all our staff continue our work day by day. We would love to see you very soon at our hotel in the nearest future, Warmest regards, Ivy

Dear Sir/Madam, Thank you so much for your your stay at our Authentic Hanoi hotel. Your treasure feedback would be a big motivation which can promote all our staff continue our work day by day. We would love to see you very soon at our hotel in the nearest future, Warmest regards, Ivy

Dear Sir/ madam, Thank you so much for your your stay at our Authentic Hanoi hotel. Your treasure feedback would be a big motivation which can promote all our staff continue our work day by day. We would love to see you very soon at our hotel in the nearest future, Warmest regards, Ivy

Dear Sir/Madam, Thank you so much for your your stay at our Authentic Hanoi hotel. Your treasure feedback would be a big motivation which can promote all our staff continue our work day by day. We would love to see you very soon at our hotel in the nearest future, Warmest regards, Ivy

Dear Sir/ Madam Thank you so much for your your stay at our Authentic Hanoi hotel. Your treasure feedback would be a big motivation which can promote all our staff continue our work day by day. We would love to see you very soon at our hotel in the nearest future, Warmest regards, Ivy

Dear Mr. Kumar , Thank you so much for your stay in our hotel and sharing your experiences via Hotel.com. It is very unhappy to read your reviews about our hotel and you had an uncomfortable stay in here. But I also want to explain your review as below : 1/ Room : you booked Superior room in our property from 23rd June - 29th June 2019 , room with small window. But you said room without Window, that is not true. On the morning next day, you had a complaint to reception desk and we changed another room and free upgrade to Deluxe city view for 4 nights. 2/ Air- conditioning in our hotel is working very well because we use general air-con for whole building, if your room has no AC, it means all rooms will have not cool air. this one is not correct as well. 3/ Room Service : Room service will close at 10:00 pm and last order is 9:30 pm. We informed you already and you still want to order, our colleagues said if you ordered food at night, price is higher and you must to pay extra fee for shipping. Then finally, you ordered Pizza at night and I am wondering which Pizza restaurant opened midnight to serve, so we must order to serve you. When you finished your meal, on the next day you complaint about the Pizza. it is not acceptable for us to assist you at night. Anyway, thank you so much for your stay ad I do hope to meet you soon. Best regards, Hoang Tha - Customer Service Manager

Dear Sir, Thank you so much for your stay with Authentic Hanoi hotel. Your treasure feedback would be fine. Warmest regards,