Never come back even free of charges
They have air-con control in room but it's seems central control. Water heater for shower no hot water until you call reception reported (on demand). You cannot find out their reception extension number until you read all their in room rules & regulations. Room smaller than expected. Road side maintenance outside hotel. It makes noise at mid-night. I told reception in early am when i check-out to help and call "Noi Bai Taxi" (a Brand name of airport taxi company). The man ask me pay VND380K. I wonder why it's higher then normal. The man told me that this is hotel taxi. however, i emphasize using "Noi Bai Taxi" not hotel taxi. The man told me that you need to wait for long time if i not call hotel taxi....Well..I told him no need his help. Actually he is not helping but cheating you. I call meter taxi by APPs from hotel to airport. There are only VND300K (included 30K tips). I can't take breakfast because the lady in restaurant gave me a long name list. She ask me confirm my name in the list. The name list is really long. Finally, I can find out but i hurry to leave hotel to airport. So no breakfast finally. I am frequency travel to Hotel. This is the most terrible experience which I met in Hanoi.