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宇宙花園 SPA 酒店的評價

3.5 out of 5
宇宙花園 SPA 酒店
1 Ngo Gach, Hang Buom ward, Hanoi

評價

7.0

不錯

10 分評分，優異；14 則評價中有 4 則" "
8 分評分，不錯；14 則評價中有 4 則" "
6 分評分，一般；14 則評價中有 2 則" "
4 分評分，欠佳；14 則評價中有 2 則" "
2 分評分，很差；14 則評價中有 2 則" "

7.4/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.2/10 

住宿狀況

評價

6/10 一般

Luk

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Polite service but the wifi in room is not ideal. Free breakfast is provided and the quality is acceptable
於 2019 年 6 月住了 1 晚

8/10 不錯

Kim

商務旅客
주변에 반에 야시장이 열려서 좀 시크럽네요
於 2020 年 1 月住了 1 晚

6/10 一般

Juhyang

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
위치가 아주 좋았습니다! 여기에 호텔이 있다고? 라고 생각들 정도였어요. 주말에 맥주거리 가실 분에게 추천드려요 방에 드라이기 고장났었구요 금고를 쓸
於 2019 年 12 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
창문이 없는 것이야 그렇다 하더라도 가장 필요한 물이 잘 안나오니 스파 욕조가 있으면 모하나요 ㅎㅋ 암튼 마지막날엔 물이 안나와 간신히 세수하고 나왔네요
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a great place tp stay in Hanoi. This was my second time and the rooms are nice with lots of room and the showers have plenty of hot water. As a bonus, if you need a massage their masage service is great too!
於 2020 年 1 月住了 1 晚

2/10 很差

Wentzel

於 2019 年 12 月住了 1 晚

2/10 很差

Ray (San Francisco)

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I arrived to find that the hotel has given away the room that I had ordered. I was told to just use another room that was about 1/2 the price of my room without any attempt at compensation from the staff. The other choice was to go to another hotel by the same owner, which I could not have done since I was with a group. They told me the day after I could get my room. Which would turn out to be a flat lie, they didn't have my room and also tried to give room that's less expensive than my room to me. The manager had straight up lied to my face yesterday just to get me to finish check in. By then I had enough and just took a loss and left to go to another hotel. Other things about this hotel: -The water is not centrally heated you have to turn on the water heater and then use the shower -My shower leaked everywhere -Weird people played music loudly from another room all night my first night there
於 2019 年 12 月住了 5 晚

4/10 欠佳

真實旅客

於 2019 年 11 月住了 1 晚

8/10 不錯

ララママ (東京)

親子同遊
讚好：職員與服務
とても家族的なホテルでした。 立地も良い場所でした。 ナイトマーケットにいくにも便利で、スタッフが本当良かった。無料の朝食は日本人の口には合わないと思うのと、衛生面で虫が飛びかい、よろしくなかった。まぁ、無料なので嫌なら外に食べに行けるから問題なかったです。
於 2019 年 8 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very much polite and had amazing customer service. I would definitely stay here again!
於 2019 年 7 月住了 3 晚

10/10 優異

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is excellent located in Oldqarter Hoankiem. I'm satisfied with cleaning room, hospitality, reasonable prices, etc. Especially that's good in the SPA service . Good price and professional massages. I recommend this hotel strongly!!^^
於 2019 年 5 月住了 1 晚
Kevin Nguyen 於 2019年5月31日的回應
dear Guest, Thank you so much for your lovely review on Expedia. We believed you had a great time in our Hotel during your Vietnam trip. If you have any complain about the inconveniences, please let us know, we hope your next time you come back to our hotel, we will serve you better. Thanks again and wish you luck, happiness and health. with best Regards, Kevin- hotel manager

10/10 優異

원호

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New hotel good place
New hotel clean room Good service 아직 알려지지않은 호텔이라 조용하고 사람도 없었습니다 너무 좋은위치라 추천해요
於 2019 年 4 月住了 2 晚
Kevin Nguyen 於 2019年6月13日的回應
Dear Sir, Thank you so much for choosing our hotel for you trip. We are really appreciate for kindness and gennerous for leaving us your review. We hope that was an excellent feeling while you was staying here and we promise that we will increase the service to make you comeback again. Thank you and wish you health, luck and happiness !!!

8/10 不錯

真實旅客

於 2019 年 4 月住了 1 晚
Kevin Nguyen 於 2019年5月7日的回應
dear Mr Kim, At first, let me say thank you to you. Thank you so much for your stay in our hotel. I hope you had a wonderful stay here. We will try our best to make the service even better. I hope your next stay will be soon, that we can serve you better ! have a lovely day, mr Kim Kevin

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The building was clean and very kind. Also, the breakfast was delicious.
於 2019 年 4 月住了 3 晚
Kevin Nguyen 於 2019年4月30日的回應
dear Anonymous, Thank you so much for giving us your love. It was our big pleasure to serve you. We hope to see you soon in the near future. Thank you so much and wish you success, luck and happiness