家庭式經營的飯店
前台服務態度極差,有強烈反華人傾向,主動挑起國家定位的敏感議題來貶低客人。
Check in時,因為我們用中文對前台說服務態度很差,竟用英文回髒話。
在不需要客房服務的的時間以及房客不在房間時,沒有經過房客允許直接闖進房間關掉空調,卻反過頭來質問我們為什麼離開房間不關空調。
被單有異味,跟前台反應後,歷經三個人檢查,耗費將近一個小時才做更換。
飯店不充許有訪客進房拜訪,以get out of my hotel強烈字眼趕人。
詢問tour,認為飯店提供的價錢較貴而不購買,員工態度立即變得相當不友善。
從外地寄送行李至飯店前,已請外縣市的旅館務必先詢問此飯店是否可以幫忙代收,行李送達飯店後,飯店卻指責我們為什麼在沒有告訴他們的情況下就將包裏寄送至飯店,這也導致他們於我們入住後處處刁難
連住三天,只有第一天提供免費的礦泉水
早餐只有七種可以選,連續三天的早餐,都有螞蟻屍體
JEN CHIA
6/10 一般
Kung
2016年12月22日
讚好:住宿狀況和客房舒適度
不滿:整潔度
The hotel needs to improve the cleanness work
Pro: 1. Hotel is located in old quarter with many Vietnamese foods and shops, not far from the puppet theater 2. Budget price with breakfast served individually with good coffee 3. English speaking staff helps a lot.
Con: 1. The hotel needs to improve the cleanness work. When we checked in, the bed linen has been used and they didn't change it. This is NOT acceptable. 2. they don't provide the iron, while you can find a laundry service just next door.
This hotel that you sold me no longer exists and is now owned by someone else and has a new name - I have informed you twice and provided evidence and yet you are still selling a nonexistent hotel weeks later
Robin
於 2023 年 3 月住了 1 晚
6/10 一般
Jan
2020年2月6日
讚好:整潔度、職員與服務和客房舒適度
Jan
於 2020 年 1 月住了 3 晚
6/10 一般
真實旅客
2020年1月25日
讚好:職員與服務
Great staff, but the property needs refurbishing and cleaning. Many things are dingy, not working and outdated. Great location in the middle of everything. If you’re looking for peace and quiet, you won’t find it here. If you’re looking to be in the action for a very cheap price and an ok private en-suite room this is for you.
真實旅客
於 2020 年 1 月住了 2 晚
10/10 優異
真實旅客
伴侶同遊, 多人同遊
2020年1月8日
讚好:職員與服務、設施服務和住宿狀況
The thing about this Hotel that I appreciated the most was the staff. They all went above & beyond for me, my partner, and friends during our stay. They were extremely accommodating to our specific needs of the trip. Arranging taxis, tours, and syncing up our booking with our friends etc. Viet was extremely welcoming and informative during our entire stay. He gave tons of amazing recommendations for food and sites to see. The rooms were extremely clean and cozy. The breakfast and coffee served here was also awesome! The banana pancakes are a must try! I will definitely be returning to Finnegans hotel when I return to Hanoi!