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河內雅致酒店的評價

3 out of 5
河內雅致酒店
21 Hang Phen, Hoan Kiem, Hanoi

評價

8.4

很好

10 分評分，優異；108 則評價中有 42 則" "
8 分評分，不錯；108 則評價中有 47 則" "
6 分評分，一般；108 則評價中有 15 則" "
4 分評分，欠佳；108 則評價中有 2 則" "
2 分評分，很差；108 則評價中有 2 則" "

8.4/10 

整潔度

9.0/10 

職員與服務

6.0/10 

設施服務

8.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Pei ju

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cosy tidy and convenient hotel
The location was pretty good , pretty near to the night market and club and spa area . For hotel , 3 star as you know , price was pretty good and cheap . The counter staff was very friendly and helpful . Room and shower was little bit small but the cleaning was fine . Overall, it is a good place to stay for whom do not care too luxury facilities and breakfast.if you have limited budget ,and just want a small rest place , I would be recommended. Btw, there is airport shuttle car can be request ,and not really expensive ($16 one way ) ,so that was a good experience to stay here . The breakfast was not on time . And the refrigerator in room can’t use .
於 2019 年 4 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good ability to help foreigners
The receptionist lady on duty on 28 Feb 2019, was kind and indeed gave me helps dealing with the transportation issue regarding the travel agent mistakes in correspondence about Halong Bay journey.
於 2019 年 2 月住了 1 晚

8/10 不錯

eason (chang)

讚好：整潔度、職員與服務和客房舒適度
櫃檯服務好
高樓層有風景，房間雖小但該有皆有，服務好且價格實惠，大家如果來36古街可以試試看這間飯店。。。。。。。。。。。。

10/10 優異

Ka Yan (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
十分滿意
位置方便，服務貼心，性價比高 但客房整潔度可更好

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度
everything is fine
nothing

10/10 優異

Farfarfit

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
1. Staff is super nice and helpful!!! 2. Balcony view is fantastic!! 3. Will stay again if have to check in in Hanoi again! 4. Clean, Quiet~

10/10 優異

Steffen Slott

讚好：整潔度、職員與服務和客房舒適度
Virkelig dejligt hotel
Virkelig søde personaler, morgenmaden var ok, man kan bestille hvilken slags æg man ville have. Hvis vi skulle sige noget, så manglede der for os europæere lidt ost og pålæg. Vi havde en fantastisk stor altan, men vi havde en aircondition fra et andet værelse, det var lidt irriterende. Alt i alt er det et fantastisk hotel, som ligger meget centralt. Da vi skulle checke ud fik jeg en sød hæklet blomst.
Udsigt fra værelse
於 2023 年 11 月住了 5 晚
Ha Nguyen 於 2023年11月29日的回應
Dear Steffen Slott,Warmest greeting from Hanoi Graceful hotel.Thanks so much for your choosing our hotel among thousands of hotels in Hanoi for your special vacation. By the way, let us show our big thanks for giving us nice and lovely words about your memorable time in here. We believe that with a sweetheart you have, all the time, everywhere you go, whoever you are, you know how to keep your eyes happy. For the hard-working people in hospitality like us, your experiences here are the biggest gift to make us much more spirit to serve the customers better and better.We wish you good health, happiness, and success in always!Bes regards,Ha NguyenCustomer Services Department & Hanoi Graceful hotel team

10/10 優異

stefan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trevligt hotel
Bra läge för att utforska gammla kvarteren.bra frukost.trevlig och hjälpsam personal.
於 2023 年 5 月住了 3 晚

8/10 不錯

Elisabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Aaron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value, No hassle
The hotel staff was immediately welcoming when I arrived. The hotel made me feel very comfortable and at ease. My room was clean and comfortable. Staff arranged a ride for me to the airport. Highly recommend!
於 2023 年 2 月住了 2 晚
Ha Nguyen 於 2023年3月1日的回應
Dear Aaron,Warmest greeting from Hanoi Graceful hotelThanks so much for your choosing our hotel among thousands of hotels in Hanoi for your special vacation. By the way, let us show our big thanks for giving us nice and lovely words about your memorable time in here. We believe that with a sweetheart you have, all the time, everywhere you go, whoever you are, you know how to keep your eyes happy. For the hard-working people in hospitality like us, your experiences here are the biggest gift to make us much more spirit to serve the customers better and better.We wish you good health, happiness, and success in always!Customer Services Department & Ha Noi Graceful Team

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2020 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
於 2020 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Service with a smile
A last minute change of plan due to COVID closure of booked hotel saw us check in here. It was late but the greeting was still friendly and welcoming. Cosy, basic but well enough appointed hotel in Ha Noi's Old Quarter. Due to low customer numbers, hotel restaurant was not operating. Easy walking distance to lots around ... shops, restaurants, cafes
於 2020 年 8 月住了 3 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 優異

Damien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Best lication
於 2019 年 3 月住了 3 晚

2/10 很差

Daniel

讚好：整潔度
不滿：職員與服務
Horrible service staff without regards for guests
We stayed three nights in this hotel and the first two nights we asked for and were given a twin room since my traveling mate has a terrible snoring condition. The third night we came back after a long 8 hours bus ride to a room with only one bed. After we explained to them there must be a mistake since we have always asked for a twin room, they insisted we didn’t make the request for the third night and thus they were out of twin rooms for the night. Despite explaining the snoring condition and the fact that we have stayed at the same hotel for the past two nights, the hotel receptionist couldn’t be bothered and insisted that was the only solution despite it was 11pm and clearly they have two other empty rooms. Faced with this insistence disregard for our welfare, we had no choice but to forfeit our paid hotel room and book another twin room at another hotel down the road. The hotel might be new and shiny but the service staff have low service standards and clearly do not care for their guests.
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 2 晚

2/10 很差

真實旅客

伴侶同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
The room was outdated, dark, dirty and broken including a whole in the ceiling The WiFi did not work in the room
於 2019 年 2 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay
Great place nice and clean The staff is really helpful and polite The room was good... unless you are booking a balcony room...you may not have much of a view and will probably keep your curtains close... but it will be like that for most hotels in Hanoi unless it may be a very high end type and price hotel... I would go back personally
於 2019 年 1 月住了 1 晚

10/10 優異

chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome location I
於 2019 年 1 月住了 1 晚

10/10 優異

JANG HYUK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 4 晚

10/10 優異

Villia M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good place to stay, lovely staff
The hotel was clean, comfortable and well situated and the staff was very efficient kind, courteous and helpful. I had a nice room and it was surprisingly quiet for a street side room.

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 2 晚

8/10 不錯

KANGYEON

讚好：職員與服務
직원분들이 너무 친절하고 영어가 능통합니다.
於 2017 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務
少し古さはあるものの、部屋は清潔に保たれていました。2泊の予約でしたが、1泊しか取れていないというアクシデントがありましたが、スタッフの方がとても一所懸命に対応してくれました。
於 2017 年 11 月住了 2 晚

8/10 不錯

Francesco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel at good price
We didn't have any window in the room even if we explicitly asked for it (there is just a tiny opening on the stairway)
於 2017 年 10 月住了 2 晚

8/10 不錯

Anna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

4/10 欠佳

herve

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Chambre et salle de bains à rénover d'urgence
Je crois sincèrement qu'il faut louer les chambres exécutives au vu des commentaires car les chambres et les salle de bains vue ville et sans fenêtre sont à rénover d'urgence. Personnel très sympathique et emplacement idéal pour visiter la vielle ville.

8/10 不錯

真實旅客

讚好：職員與服務
Boa localização. Quarto confortável. Chuveiro/box ruim, mas funcional. Equipe muito prestativa. Café da manhã ok!

6/10 一般

真實旅客

Hotel Básico e ok
Hotel simples e satisfatório para quem viaja e quer uma boa cama, chuveiro e café da manhã funcional.

10/10 優異

Sergio Hideo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Sergio Hideo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：職員與服務和客房舒適度
スタッフ、ハートフル！ オススメの観光からグルメから英語が苦手な自分に根気強く、教えてくれました。 チープ系の中ではスタッフのおもてなし、素敵です。
Customer Service Team 於 2017年3月9日的回應
Thank you very much ! :)

8/10 不錯

Roy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Great hotel in Old quarter. Value priced. Staff very helpful.
Dear Mr. Roy Thank you very much. Hope to see you next time Customer Service Team

8/10 不錯

andre (gers)

讚好：整潔度、職員與服務和客房舒適度
excellent sejour , petits problèmes au debut
chambre standard sans fenetre pas au top ; mais apres problèmes de rupture de canalisation , nous avons pu beneficier d'une chambre luxe super sans suplements . merci au personnel et tout particulièrement a Ally .

6/10 一般

おくです (日本/東京)

讚好：職員與服務
ビジネスホテル
滞在型のホテルではなく、ビジネスホテルです。最低限のアニメティーはあり、普通に宿泊できるホテルです。 簡単な朝食もついてリーズナブルな価格なので、ビジネスでハノイに行った時の常宿に位置づけています。

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Conveniente
Transfer do hotel para aeroporto a preço justo, café da manhã deixa a desejar.

10/10 優異

Jeff (Ottawa)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service
Nous sommes arrivés à 6h30 du matin de Sapa avec notre garcon de 17 mois et notre fille de 4 ans. Nous étions tous malade en raison d'un empoisonnement alimentaire à Sapa. Ils nous ont offert gratuitement le déjeuner, fournit une chambre de transit et à 10h00 notre chambre familiale était prête. La réceptionniste nous à indiquer les meilleurs restos dans le coin lorsque l'appétit est revenu. Nous avons été guidé vers l'hôpital international situé tout près de là par le gérant. Situé dans le vieux Hanoi mais dans un secteur moins achalandé. On recommande. Pour nous suivre sur Facebook, Les St-Germain Robert autour du globe.

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
朝食の美味しいベトナム風の古風なホテル
朝ごはんがとても美味しかったです。フロントスタッフもみな英語が出来、気の利く方ばかりでとても快適でした。 一点、部屋の壁に小さなアリが数匹いました。部屋の雰囲気の為の植木から出てきたようでした。ハウスキーピングの際にもう少し隅々までチェックして欲しいです。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
若干周りの音が気になります。
部屋は割と広く静かなのですが、周辺のホテルからパーティーの音が聞こえ気にはなりました。ホテルスタッフは1泊でしたが皆さん親切でした。

6/10 一般

Jens

不滿：整潔度
hotel was overbooked and they move us for a night in another (ugly) hotel ....

8/10 不錯

Venkatesh (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel
It is a very good hotel. Rooms were compact and cozy. It is ideally located in Old Quarter and night markets were 10 minutes away. The hotel staff were very friendly. Will definitely recommend this hotel!

10/10 優異

Ian (Melbourne)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelent
Excellent hotel, staff are very helpful, right in the middle of the old quarter, walk to just about everything in Hanoi

10/10 優異

Julian y Rosa (Argentina)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buena experiencia en Hanoi. El hotel bien ubicado y el personal excelente. Compramos allí la excursión a Halong Bay y resultó muy bien. Guardamos nuestro equipaje cuando estuvimos ausentes y al regreso nos dieron una habitación mejor. El desayuno muy completo. Mr. Lee estuvo siempre dispuesto a responder nuestras inquietudes. Muy recomendable.

10/10 優異

Nigel R.

讚好：整潔度、職員與服務和客房舒適度
Every cloud has a silver lining.
I must say that our visit did not begin well as there were various problems with our room. I am not, by nature, a complainer, but on this occasion I did confront the manager the first morning. He was concerned and immediately transferred us to a superior room. Additionally, he helped us to plan a visit to Halong Bay which fulfilled all our requirements, and also to organise our onward transport. When we returned from Halong Bay we had been transferred to a deluxe room which was delightful. In essence all the staff were friendly, polite and helpful.

10/10 優異

nugu (japan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
騒がしい町中にある落ち着いたホテル！
めちゃくちゃきれいで、ベトナムでの過ごし方についても教えてくれるくらい親切でした。英語も堪能な人たちが多かったので困らなかったです！

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Good hotel. Good manager. Good situation. Good break fast. .................

6/10 一般

Seng Ieong

不滿：整潔度、住宿狀況和客房舒適度