Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

Dear M. Hsiao chien,Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to rate your stay and apologize if your recent stay did not meet your expectations.While we're always striving to deliver exceptional experiences for our guests, we understand that sometimes things may not fall short of expectations. We sincerely apologize for any inconvenience you may have experienced during your stay.We would truly appreciate the opportunity to hear from you directly and understand your concerns in more detail. This will allow us to investigate further and work towards continued improvement.Please feel free to contact us directly at duty[underscore]hanoi[at]lotte[dot]net to share your feedback at your most convenient time. We are committed to providing you with a positive resolution.Thank you once again for your feedback.Sincerely,Lotte Hotel Hanoi

Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

Dear Mr./Mrs. Tak Yuen,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards, Lotte Hotel Hanoi

Dear Mr./Mrs. Pui Kee,Thank you for sharing your kind review with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice review with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards, Lotte Hotel Hanoi

Dear Mr./Mrs. Shan Pin,First of all, I would like to extend our thanks to you for taking the time to review Lotte Hotel Hanoi. Being in constant pursuit of top accommodation experience for our guests, we take guests’ reviews very seriously and consider them the valuable insights for improving our services.Please accept our apology for your unpleasant experience with us. At Lotte Hotel Hanoi, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence.If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made.With kind regards,Lotte Hotel Hanoi

Dear Mr./Mrs. Cheuk Yin,Thank you for giving our team such priceless words of the moments at Lotte Hotel Hanoi. We are very glad to learn about your satisfying experience with us.It is our honor to welcome you and to serve you with great service at our hotel. We hope that you will comeback with us in your next Hanoi trips.With my best regards, Lotte Hotel Hanoi

Dear Mr./Mrs. Chi Huu, Thank you for choosing Lotte Hotel Hanoi and for your wonderful review. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi. I will share your nice review with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Lotte Hotel Hanoi

Dear Mr./Mrs. Yin Chieh, Thank you for sharing your review with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon! With my best regards, Lotte Hotel Hanoi

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Ms. Angel, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr. Steven, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Poyao, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Pao Feng, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr. Nathan, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Ms. Melissa Kaye, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Yu Ting Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Yen-yu, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Yang, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Weng Fai, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr. Markus, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Hung Piu, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Te Shen, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear Mr./Ms. Lai, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely

Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely