Dear Tsaiwei, Thank you for taking the time to share your feedback on our hotel. We are sorry to hear that some of our facilities were not able to exceed your expectation. For this issue, our hotel is undergoing renovation and we hope that after this process, our rooms and additional services will help you enjoy your stay to the fullest. Thank you again for sharing your review with us, which is deeply helpful for our constant effort to deliver the best services possible. We look forward to welcoming you back in the future to an improved experience. Kind regards,

Dear CY, Thank you for your feedback on our hotel. We are glad that our location was helpful for your exploration of Hanoi. Regarding the in-room amenity, we are sorry to hear that the kettle was faulty. Our Housekeeping team has been informed to resolve the issue promptly. We wish you well and look forward to welcoming you back. Kind regards, Nicolas Josi

Dear valued guest, Thank you for taking the time to share your review on our hotel. We regret to hear that the issue with the air-condition has marred your experience during your stay with us. Our team has been notified to prevent such issue from occurring again. We appreciate your feedback and hope to welcome you back to a more satisfying experience in the future. Kind regards, Nicolas Josi

Dear valued guest, Thank you for taking the time to share your feedback on our hotel. We are glad that our location, services and staff were able to help you enjoy a fantastic experience in Hanoi. We look forward to welcoming you back in the near future. Kind regards, Nicolas Josi

Dear valued guest, Thank you for your recent stay at our hotel. We are delighted to know that you enjoyed our services and amenities, particularly the services at Kinetic Wellness Studio. We hope to have other opportunities to serve you in the near future. Kind regards, Nicolas Josi

Dear YenHseng, Thank you for your recent stay at our hotel. We are glad that you enjoyed the services and amenities offered. It has been a pleasure serving you and we hope that we will have another opportunity to welcome you again. Kind regards, Nicolas Josi

Dear Nga Wai, Thank you for your lovely review of our hotel. It is a delight for us to know that you had a pleasant and satisfying stay at Mövenpick Hotel Hanoi. We look forward to welcoming you back and wish you all the best in the meantime. Kind regards, Nicolas Josi

Dear Charles, Thank you for your wonderful review on our hotel. We are delighted that you were satisfied with our services and location. We hope that you will have the opportunity to experience our culinary selections as it is one of our strengths as a Mövenpick hotel. We look forward to welcoming you back and wish you all the best in the meantime. Kind regards, Nicolas Josi

Dear TSZ FAI, Thank you for your lovely review of our hotel. We are delighted to hear that your experience at our hotel was up to your expectation. Regarding the issue in the bathroom, our Engineering team has been informed and will work on a prompt solution. Your feedback is greatly appreciated. It has been a pleasure serving you and we look forward to welcoming you back. Kind regards, Nicolas Josi

Dear Yik Man, Thank you for your lovely feedback on our hotel. We are glad that your experience at Mövenpick Hotel Hanoi has been one of comfort and satisfaction. We hope that we will have another opportunity to welcome you back. In the meantime, we wish you all the best. Kind regards, Nicolas Josi

Dear Joan, Thank you for your wonderful review of our hotel. It has been a pleasure having you with us. We wish to have another chance to welcome you back soon. Kind regards, Nicolas Josi

Dear valued guest, Thank you for your recent stay at our hotel. We are glad that you enjoyed our hospitality and services. It will be our pleasure to welcome you back in the future. Kind regards, Nicolas Josi

Dear valued guest, Thank you for your wonderful rating of our hotel. Our team will be thrilled to know that your stay with us was pleasant and perfect on all counts. We look forward to welcoming you back with us. Kind regards, Nicolas Josi

Dear Suet Fun, Thank you for your recent stay with us. We are glad that our location, staff and services were up to your satisfaction. As for the inconvenience caused by the shortage of hot water that you experience, we would like to offer our sincere apology. The issue with the water system has been promptly and urgently fixed to ensure our guests have a comfortable stay. We appreciate your suggestion greatly as it will help us improve. It is our pleasure to serve you and we look forward to welcoming you back soon. Kind regards, Nicolas Josi

Dear ying-hsien, We are honoured to be your chosen hotel during your visit to Hanoi. Thank you for your kind compliment of our services. We look forward to having the chance to serve you again in the near future. Happy New Year to you and your loved ones. Kind regards, Nicolas Josi

Dear Yu-Hua, Thank you for your lovely review of our hotel. We are delighted to hear that your time with us was pleasant and comfortable thanks to our bed amenities. We look forward to having you with us again in the near future. Kind regards, Nicolas Josi, General Manager, Dear valued guest, It was our pleasure having you with us and we are thrilled to hear that you enjoyed your stay immensely. We hope to have a chance to serve you in the near future and wish you well in the meantime. Sincerely, Nicolas Josi

Dear Johnson, Thank you for taking your time to share great rating on our hotel. We are delighted to know that you were satisfied with our service and staff during your stay. We look forward to having you with us again in the near future. Kind regards,

Dear Diep Trinh, Thank you for taking time to share your feedback on our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Hanoi soon and wish you all the best in the meantime.

Dear valued guest, Thank you very much for your wonderful review and recent stay with us. We are glad that you have had an amazing experience exploring Hanoi and the Old Quarter and that the Movenpick Hotel was up to your expectations. It was a pleasure having you with us and we look forward to welcoming you hopefully soon again. With kind regards, Nicolas Josi

Dear Roger, Thank you very much for your review and your recent stay. We are sorry to read you did not enjoy your stay due to the services provided. Your experience is not reflective of the services we strive to provide. Sadly we clearly failed to deliver a great experience and apologize on the behalf of the entire team. We really appreciate your comments and will have a review with our team to see how we can increase the overall experience. Please do not hesitate to contact me at any time at linh.nguyen@movenpick.com so we may be able to personally take care of your next stay. I look forward to hearing from you. With kind regards,

Dear Guest, Thank you very much for your review and recent stay with us. It was a great pleasure having you with us. We are thrilled to know that you have enjoyed your stay. We look forward to welcoming you hopefully soon back again. With kind regards, Mövenpick Hotel Hanoi.

Dear Guest, Thank you for your great review and recent stay with us. We all look forward to welcoming you soon back to Hanoi and wish you in the meanwhile all the best. With kind regards, Mövenpick Hotel Hanoi.

Dear Madam, Sir, Thank you very much for your kind review and wonderful rating. We are all delighted to know that you have had a fantastic stay in all aspects including the a nice breakfast experience. We wish you all the best and look forward welcoming you hopefully soon back again. Kind regards,

Dear Sir/Madam, Thank you for your great review and recent stay with us. We all look forward welcoming you soon back to Hanoi and wish you in the meanwhile all the best. With kind regards, Mövenpick Hotel Hanoi.

Dear Guest, we sincerely appreciate that you have taken the time to provide your feedback regarding your recent visit to The Mövenpick Hotel Hanoi. Thank you for acknowledging so many positive elements of your stay; particularly the hotel environment. We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. Please know that I will use your feedback as a tool to revisit the service provided in this area. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Mövenpick Hotel Hanoi.

Dear Sir/Madam, Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Expedia. We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. Thank you once again for your excellent feedback on Expedia. We look forward to the pleasure of welcoming you back in the very near future. Best regards,

Thank you WAI KI on your excellent rating. We look forward to satisfy your stay at your soonest destination.

Dear Guest Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Hotels.com. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Nicolas Josi

Dear Guest Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Hotels.com. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Nicolas Josi

I am delighted that you enjoyed your recent stay at The Moevenpick Hotel, Hanoi and I sincerely appreciate that you have taken the time to post a review of your experience on Expedia. Thank you for acknowledging so many positive elements of your stay particularly our guestroom product, the convenient location of the hotel within the city of Hanoi and the friendliness of our staff. Once again thank you and we look forward to welcome you back to our hotel in near future. Best regards, Nicolas Josi

Dear guest Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Hotels.com We look forward to the pleasure of welcoming you back in the very near future. Best regards, Nicolas Josi

Dear Chih Ching, Warm greetings from Mövenpick Hotel Hanoi, Thank you for taking the time to provide your feedback regarding your recent visit to Moevenpick Hotel Hanoi on Hotels.com. Thank you once again for your excellent rating on Hotels.com. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Mövenpick Hotel Hanoi.

Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Hotels.com. We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. I was disappointed to learn that we did not consistently meet the high level of services in room that Moevenpick is known for. It is certainly never our intent to neither disappoint our guests, nor provide anything less than the best in service and facilities and I will use your feedback as a tool to revisit the quality of the particular issues you have mentioned. I would be delighted to welcome you back again with a better and warmer welcome from our staffs. Thank you again for your feedback again, we certainly look forward to the opportunity in welcoming you back and serving you again in the refined ambiance and service excellence for which we are known and that you as our valued guests have come to expect from residing at our hotel. Best regards, Nicolas Josi

Dear Wai Sheung, Thank you for taking the time to provide your feedback regarding your recent visit to The Moevenpick Hotel Hanoi on Hotels.com. We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. Thank you once again for your excellent feedback on Hotels.com. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Mövenpick Hotel Hanoi.

Dear Meg Ryan, Thank you for taking the time to provide your feedback regarding your visit to The Moevenpick Hotel Hanoi on Expedia. We look forward to the pleasure of welcoming you back in the very near future. Best regards, Mövenpick Hotel Hanoi.

Dear Jiwon, Thank you for your lovely feedback on hour hotel. We are delighted that you have a wonderful stay with us. We wish you all the best and look forward to welcoming you again soon. Kind regards, Nicolas Josi

Dear esteemed guest, It is such a pleasure to receive your lovely review on our hotel. Our team are glad to know that our services and facilities were to your preference. We look forward to your next visit with us. Kind regards, Nicolas Josi

Dear Denis, Thank you for taking the time to rate our hotel. We are delighted to know that our services were to your preference. It was a pleasure welcoming you at our hotel and we hope that you will return soon. Kind regards, Nicolas Josi