Our stay at the new airport hotel was exactly what we needed after arriving in Hanoi close to midnight! Very close proximity to the airport, TOMMY IS AMAZING, even picked us up from the airport himself. Made us feel very welcome and taken care of, he had good communication with WhatsApp. Rooms were clean and loved that there was breakfast for us!
Only disappointing part was the Catba island tour which we booked through the hotel, was not exactly as planned/promised from what we were expecting from the exact itinerary on the website. Confusion with language barrier and transportation to and from Catba was a little hectic (we were dropped off on the side of the road in the middle of old town Hanoi all alone, and picked up by another random bus) and the days were reversed from the itinerary. Aside from that we did manage to make it there and back to the new airport hotel (again thanks to Tommy) after lots of trust and blind faith in the drivers.