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OYO 383 奢華 SPA 機場酒店的評價

2.5 out of 5
OYO 383 奢華 SPA 機場酒店
No.93, Road 2, Mai Dinh, Soc Son, Hanoi

評價

7.6

不錯

10 分評分，優異；70 則評價中有 23 則" "
8 分評分，不錯；70 則評價中有 25 則" "
6 分評分，一般；70 則評價中有 12 則" "
4 分評分，欠佳；70 則評價中有 6 則" "
2 分評分，很差；70 則評價中有 4 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

評價

4/10 欠佳

Tom

不滿：職員與服務和住宿狀況
Although it is clear, but facilities too terrible old and only two staffs I can see and one of them don’t know English and look malevolent.
於 2019 年 6 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年6月28日的回應
Dear Tom, First of all, We would like to thank you for choosing Luxury Airport Hotel & Spa for your recent stay in Hanoi, as well as for taking the time to review us. Your comment has been shared with our Management team to fix the issue and to avoid similar situation to happen in the future. Once again, our apologies for the inconvenience caused and we hope to see you back in our hotel soon.

6/10 一般

KC

親子同遊
讚好：職員與服務和住宿狀況
Not a bad choice if need to stay close to the airport
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月20日的回應
First of all we would like to thank you for you review regarding your stay with us.

2/10 很差

真實旅客

於 2018 年 12 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月5日的回應
Please accept our (sincerest) apologies.

8/10 不錯

Christopher

讚好：整潔度、職員與服務和客房舒適度
Good hotel
Good hotel for a temporary stay.
於 2020 年 1 月住了 1 晚
Elena 於 2020年2月10日的回應
Glad to see that you have rated us positively, Do give us more chances to delight you in the future as well. Regards, Elena!

6/10 一般

IN WOONG

不滿：整潔度、住宿狀況和客房舒適度
잠 못 잡니다.
새벽에 잠만자러 갔지만..중고방 쓰는기분..빠진것도 많고 골방냄새도 너무나고 그 피곤한데도 잠 한숨도 못 잤어요. 그놈의 못 밖는소리, 닭 우는소리, 경적소리 후회막심했드랬죠
於 2019 年 12 月住了 1 晚
Elena 於 2020年1月23日的回應
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Elena!

8/10 不錯

Caroline

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Adiya 於 2019年11月22日的回應
Appreciate your positive rating, . We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Adiya!

4/10 欠佳

Vlad (USA)

商務旅客
不滿：設施服務和住宿狀況
Cheap and you get exactly what you paid for! Shower is an experience considering its positioned smack between the sink and the toilet, has no enclosure of any kind, not even a curtain and (here's the kicker!) - there's a poster above the toilet that says DO NOT WET THE FLOOR with shower head!!! Hmm...OoohK...??? If you plan on sitting on sofa, please be careful - any attempt in throwing your backside onto it will result in immediate tailbone fracture. Breakfast menu consists of one small page and is totally fitting the rest of the place. Area is as seedy as they come and right next to hotel, or maybe it's part of it...there's a massage spa with a few ladies that are probably not going to church on Sundays sitting in the hotel lobby... Best part of it - it's $30/night, has AC and door can be locked. Just don't expect any luxury or spa experience and you'll be fine.
於 2019 年 10 月住了 1 晚
Adiya 於 2019年11月15日的回應
Hi, Thanks for spending your time to write the review and we do apologize for the inconvenience caused. Your feedback will help me in handling future guests more diligently. Request you to treat this as an exception and we will look forward to hosting you soon with a delightful experience when you visit us next time. Have a nice day! Regards, Adiya!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚
Adiya 於 2019年11月11日的回應
Glad to see that you have rated us positively, Do give us more chances to delight you in the future as well. Regards, Adiya!

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay for a night between flights. Close to airport and very nice
於 2019 年 10 月住了 1 晚
Adiya 於 2019年10月26日的回應
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Adiya!

10/10 優異

Elsa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon acceuil et disponibilité du managrr
於 2019 年 10 月住了 1 晚
Kevin 於 2019年10月17日的回應
Loved to hear this, Elsa! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Kevin

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
thank you for letting me check in in the wee hours of the night. the staff are super friendly and they can speak English . They just dont have strong internet connection inside the rooms but the rooms are big and comfortable. they also dont have working phone inside the room so if you need anything in the reception you need to go down 5 floors. but over all its good.
於 2019 年 9 月住了 1 晚
Kevin 於 2019年10月17日的回應
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Kevin

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was nice and the breakfast was very very good!!!
於 2019 年 3 月住了 1 晚
Kevin 於 2019年10月17日的回應
Thanks for such a lovely review, We will strive to keep up with your expectations always. Regards, Kevin

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 9 月住了 1 晚
Kevin 於 2019年10月17日的回應
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

4/10 欠佳

真實旅客

不滿：設施服務
於 2019 年 6 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年7月15日的回應
Thank you so much for your valuable time to review us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and Warm Host !
We booked this place due to Free Airport Pick Up. Check in was very fast and the room was clean and bed was comfortable. I was checking for a bedbug as this is one of the things I always check but luckily I didn't find any. The only thing that bothered me was that I can tell one of the pillow case was not washed due to smell. The hotel also offers airport drop-off but at a cost of VN140,000. We decided to take a take (the hotel nicely called the taxi for us) which cost us 80,000 VN. We tipped the driver because he was honest.Overall, highly recommended for short stay and will stay here again when we need to stay nearby the airport.
於 2019 年 7 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年7月16日的回應
Dear Customer, Thank you for your exceptional review of the hotel. It is our pleasure to know that you have a nice stay with us and you have found all the aspects have met your expectation. Once again, thank you and we wish to welcome you back here at the soonest.

8/10 不錯

James (Bkk)

讚好：整潔度、職員與服務和住宿狀況
It was close to the airport, gave free transport to the airport and gave me personalized service even though it was so late.
於 2019 年 7 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年7月10日的回應
Thank you for taking the time to write such a great review about your recent stay with us!

10/10 優異

真實旅客

家人同遊
讚好：整潔度和職員與服務
Friendly staff hotel was quite had a great sleep perfect for somewhere to stay when flying in late. Breakfast was great. Would definitely stay there again highly recommend
於 2019 年 7 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年7月8日的回應
Dear ..... Thank you so much for your valuable time to review us. We really appreciated your kind words toward our staff who genuinely welcoming, friendly and helpful and you really enjoyed our good breakfast. Also we would like to thank you for nice compliments about our location near airport, We are really honored to have an opportunity to see you again. Best regard, Mr Henry

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, we appreciate them picking us up from the airport and scheduling our taxi to downtown and our bus to SaPa
於 2019 年 6 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年7月4日的回應
Thank you for taking the time to write such a great review about your recent stay with us!

8/10 不錯

真實旅客

於 2019 年 6 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年6月30日的回應
Thank you for choosing and recommending our hotel to other travellers.

4/10 欠佳

Tango (Boston)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Arrived late and it was very difficult for the driver to find in the dark since it is isolated from other airport hotels in the main road. We had to stop a few times for directions. The room was MUCH smaller than how the picture looks. There was no room for night stand on either beds. Although room was generally clean the sheets looked dirty and had hair underneath which made us worry that bed was made but linens may not have been changed. The bed was very uncomfortable with thin foam over cushion on top of wood slats. Between bad bed and rooster crowing next door, it was hard to sleep. The bathroom was also much smaller although very clean. The breakfast was decent with good array of options including pho. The staff was super friendly. Overall, we got what we paid for since it was very cheap. We thought it would be fine since we checked in late from being in Hanoi and having to leave for airport at 5:30am. Not sure I would do it again though.
於 2019 年 5 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月21日的回應
Dear Tango, First of all, We would like to thank you for choosing Luxury Airport Hotel & Spa for your recent stay in Hanoi, as well as for taking the time to review us. We are pleased to know that our location was convenient for you and the service given reached your expectations. However, we are very sorry to hear that our room did not meet your expectations. Your comment has been shared with our Management team to fix the issue and to avoid similar situation to happen in the future. Once again, our apologies for the inconvenience caused and we hope to see you back in our hotel soon. Best regards Hanoi Luxury Airport Hotel & Spa

10/10 優異

SusanWalker

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a great property to stay in, especially if you have a late flight. Very clean, friendly and a great breakfast. They were waiting for us when we arrived and the vehicle was in great shape. I can't say enough good about this property. A pleasant surprise
於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月23日的回應
We would like to thank you for letting us know your feedback regarding your recent stay at our property

4/10 欠佳

Hiro0102 (Tonami,Japan)

商務旅客
不滿：整潔度
まず到着時に、何故中国語で挨拶するのかわかりません。深夜に到着して、疲れているのち、中国語の挨拶は失礼だと思います。英語で挨拶する方が誤解を招かないです。同じスタッフの男性がモーニングコールをしてくれませんでした。朝6時の出発の為にロビーに行くとまだ寝ていました。プロ意識の欠落に呆れています。
於 2019 年 5 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月15日的回應
あ り が と う

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
とても綺麗なホテルです。朝早く出国でしたが、ホテルのスタッフの方が車で送ってくれました。スタッフの方々はとても親切です。
於 2019 年 5 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月8日的回應
本当に助かりました

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2019 年 4 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月5日的回應
thanks you

8/10 不錯

Birgitte

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年6月13日的回應
Thank you for choosing and recommending our hotel to other travellers.

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
Really friendly reception staff. I didn’t have long here arrived late and left very early but perfect accommodation for transit stay
於 2019 年 4 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月1日的回應
Dear Sir or Madam, Thank you for your exceptional review of the hotel. It is our pleasure to know that you have a nice stay with us and you have found all the aspects have met your expectation. Once again, thank you and we wish to welcome you back here at the soonest. Best regards, Luxury Airport Hotel & Spa

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very clean and the staff was very sweet. We checked in around 2 am along with our 2 kids and they were very helpful walking us up and explaining how everything works. The room had a very good AC and really comfortable beds. Breakfast was also very good. I totally recommend the chicken noodle soup.
於 2019 年 4 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月1日的回應
Dear ..... Thank you for choosing and recommending our hotel. We are very glad that my team has provided you our best customer service and our central location near airport. We promise to keep the service up to deserve your trust. The whole team very much look forward to have another opportunity to welcome you back here with our team at the soonest Best regards, Luxury Airport Hotel & Spa

8/10 不錯

Benno (Patong)

讚好：整潔度和職員與服務
於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年5月3日的回應
thanks you

6/10 一般

真實旅客

於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年4月1日的回應
welcome you back here at the soonest.

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年4月29日的回應
Thank you for choosing us as a part of your trip.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Spacious room, comfortable beds and an amazing view. Friendly, helpful staff and amazing vegetarian/vegan food.
於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年3月23日的回應
Dear .... It is our greatest pleasure to welcome you at Luxury Airport Hotel & Spa. Thank you for choosing and recommending our hotel to other travellers. I really appreciate your time of sharing your unforgettable experience with us. I am sure that our team would be very glad to receive your perfect review. That would be our biggest motivation to continue the great work. We have enjoyed serving you as much as you enjoyed our service. All of our staff look forward to have another opportunity to welcome you soon in Hanoi. Yours sincerely, Mr Henry

6/10 一般

Pierre (Orleans, Ontario Canada)

伴侶同遊
讚好：整潔度
Not that close to the airport. Room was clean. Bed mattress was very thin. There is no shower stall in bathroom so when you shower, water fills up the bathroom (and splashes over toilet). Rooster started crying at 4 am and didn't stop (every 10 seconds) until we left at 6:30. Basically, you get what you pay for (as it is a cheap price).
於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年3月22日的回應
We would like to thank you for letting us know your feedback regarding your recent stay at our property

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年4月29日的回應
Thank you for your exceptional review of the hotel.

2/10 很差

真實旅客

不滿：住宿狀況和客房舒適度
It's not luxury
We stayed at Luxury Airport Hotel in March 2019 for one night before our flight back to the UK. Pros: The hotel is only around 2kms from the airport and the hotel provides a free lift to the airport. We had a Deluxe double which is as spacious as the photos suggest and has ensuite shower room. Reception and breakfast service was friendly and welcoming. Banana pancakes were very nice. Cons: We felt that this hotel is somewhat oversold, it's more of a hostel than a hotel.The room was very basic. It was also on the road side (busy road) of the hotel and single glazed, we got very little sleep because of the noise. At 06:30 there was a very loud government broadcast from the loud speakers across the road lasting an hour. (see pic.) The shower was placed in the centre of the ensuite and had rather scary electrics (see pic). Very few options for an evening meal, we ended up with pot noodle from the local mart. We saw no evidence of a spa.
於 2019 年 3 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年3月14日的回應
We would like to thank you for letting us know your feedback regarding your recent stay at our property

8/10 不錯

真實旅客

於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年4月29日的回應
Thank you for your exceptional review of the hotel

6/10 一般

Philip

讚好：整潔度和住宿狀況
OK for early Hanoi Airport departure
Hotel is new, very clean as floor is a marble substance, receptionist nice. Bed and pillows hard. No shower stall so shower head sprayed over entire bathroom. Stayed here at best rated hotel at Hanoi Airport. Would stay again for 1 nite if leaving Hanoi Airport early in morning
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月28日的回應
Hi Philip, First of all we would like to thank you for you review regarding your stay with us. We are truly happy to hear from you that our staff were very friendly. Regarding your feedback about our bathroom, we will check it and our staff will solve your problem so we hope for your next time you stay with us and let you see how much better after we read your review. Please send us an email if you need any help from us. Best regards, Luxury Airport Hotel & Spa

8/10 不錯

Bruno

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月26日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Close to airport with a private car arranged to take you to the airport. Very helpful staff
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年4月29日的回應
Dear Sir/Madam Thank you for your exceptional review of the hotel. It is our pleasure to know that you have a nice stay with us and you have found all the aspects have met your expectation. Once again, thank you and we wish to welcome you back here at the soonest. Best regards, Luxury Airport Hotel & Spa

6/10 一般

真實旅客

讚好：職員與服務
不滿：客房舒適度
OK but thats it
Close by to the airport, nice staff and good breakfast. Only thing that made us hate it was the beds, they seemed wet. Sadly im not sure If i would recommend it because of the awful beds. Otherwise, ok for 1 night stay if you come late at night.
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月20日的回應
First of all we would like to thank you for you review regarding your stay with us. We are truly happy to hear from you that our staff were very friendly.

10/10 優異

AnirutW. (Bangkok, Thailand)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Cheap accommodation near Noi Bai airport (Hanoi), with free breakfast and airport transfer.
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月17日的回應
Dear AnirutW, It is our greatest pleasure to welcome you at Luxury Airport Hotel & Spa. Thank you for choosing and recommending our hotel to other travellers. I really appreciate your time of sharing your unforgettable experience with us. I am sure that our team would be very glad to receive your perfect review. That would be our biggest motivation to continue the great work. We have enjoyed serving you as much as you enjoyed our service. All of our staff look forward to have another opportunity to welcome you soon in Hanoi. Yours sincerely, Mr Henry

4/10 欠佳

Michal

不滿：職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月17日的回應
hank you so much for staying

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
A night close to the airport, for an early flight.
We spent a night at the Luxury Airport Hotel, for an early flight. A basic hotel, nothing "luxury" about it. It was adequate, but we couldn't make the TV work, and the bathroom doesn't have a dedicated place for the shower, so everything gets wet.
於 2019 年 2 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月15日的回應
Thank you so much for staying with us and taking your time to share your experiences with Hotels.com

8/10 不錯

CBot (Vancouver, BC)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I asked for a pick up at the airport quite late, at 12.30am and the driver was there as requested. He whisked me away to the hotel and all went well. The hotel is not flash, but for $35 a night was more than I expected. Clean, and a little bit quaint at the same time. Room was clean and fresh.
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月15日的回應
Thank you so much for staying with us and taking your time to share your experiences with Expedia

6/10 一般

真實旅客

Did not make it to the hotel My flight arrived at 11:30 p.m. The taxi driver could not find the hotel. We drove around that part of Hanoi until 1 a.m. trying to find it. It is only about 2 km from the airport. I printed out the booking with the address, but he could not locate it, nor could several people he stopped to ask. Suggestion: put the property telephone number on the confirmation page along with the address.
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年2月13日的回應
Thank you so much for staying with us and taking your time to share your experiences with Expedia

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月25日的回應
Thank you for taking the time to write such a great review about your recent stay with us!

8/10 不錯

SANGHOON

讚好：整潔度、職員與服務和住宿狀況
가성비는 최고
출장중 이용하기엔 좋아요. 너무늦게 도착해 불편하게해서 죄송해요. 직원분은 친절하시고 작지만 알찬식당 조식도 그가격에 조식포함이라니.. 와이피이는 최고.. 주변 닭소리에 늦게 도착한데다 거의 잠을 못잤네요.
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月23日的回應
감사합니다

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Close to airport. Very basic but clean staff are friendly and helpful
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月17日的回應
Thank you for taking the time to write such a great review about your recent stay with us!

6/10 一般

真實旅客

於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月13日的回應
Thanks

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
市街地から離れるが、従業員みなさんとても親切でアットホームなホテルでした。
於 2018 年 12 月住了 5 晚
Luxury Airport Hotel & Spa 於 2019年1月11日的回應
本当に助かりました

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very convenient and considerate. Helpful staff and good facilities.
於 2019 年 1 月住了 1 晚
Luxury Airport Hotel & Spa 於 2019年1月9日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!