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軟枕青年旅舍 - 只招待成人入住的評價

1.5 out of 5
軟枕青年旅舍 - 只招待成人入住
9 Tong Duy Tan, Hang Bong, Hoan kiem, Hanoi, HANOI

評價

6.2
10 分評分，優異；33 則評價中有 6 則" "
8 分評分，不錯；33 則評價中有 8 則" "
6 分評分，一般；33 則評價中有 8 則" "
4 分評分，欠佳；33 則評價中有 6 則" "
2 分評分，很差；33 則評價中有 5 則" "

6.0/10 

整潔度

7.2/10 

職員與服務

6.0/10 

住宿狀況

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Tea 於 2018年10月3日的回應
Dear Valued Customer. Thank you so much for staying with us and taking your time to share your experiences. We're so glad to hear that our services and facilities met your expectations. It'll be a huge motivation for us to keep moving forward. We're always welcome you back to our Soft Pillow Hostel in the future. Feel free to contact us if you have any inquiries. Yours sincerely,

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
非常差的住宿
環境髒亂 有床蟲 第一天半夜抵達住宿原本訂8人房結果每張床都有人了所以被換到四人房，剛躺沒多久就覺得很癢 打開燈看 發現好幾隻床蟲 你可以清楚有很多床蟲 反應之後又被換到另一間四人房 這是我第一次住到那麼恐怖的HOSTEL 廁所環境也很髒 非常糟糕住宿經驗

6/10 一般

Karen (香港)

讚好：職員與服務
It's a memorable experience staying in Hanoi. The staff of hostel are very nice and helpful. They help us to book the local tour and call the taxi to the airport in the early morning. However, the toilet and bathroom are mixed and share with other roommates.
於 2017 年 12 月住了 5 晚

4/10 欠佳

pierre

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 27 晚

2/10 很差

真實旅客

於 2018 年 11 月住了 1 晚

2/10 很差

真實旅客

於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Mr Tea Customer Care 於 2018年11月8日的回應
Dear Valued Customer. Thank you so much for staying with us and taking your time to share your experiences with Expedia community. We're so glad to hear that our services and facilities met your expectations. It'll be a huge motivation for us to keep moving forward. We're always welcome you back to our Soft Pillow Hostel in the future.

6/10 一般

Swe (Myanmar)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Toilets and showers are not clean.
於 2018 年 8 月住了 3 晚
Tea 於 2018年10月2日的回應
Dear Valued Customer First of all, we would like to sincerely thank you for leaving your compliments here to share with TA community. Also, we were truly disappointed to read of your experience during your stay at our place. Whilst an apology will regrettably not alter the outcome of your experience on the occasion, I do extend it with greatest and deepest sincerity as the price is unable to fully meet your expectation of recent hospitality concept. The matter regarding our service and atmosphere will be taken into great care and well-addressed with the concerned party. Again, please accept our apology. We hope to welcome you again in the future, while we would be able to make up for a further and trust-worthy impression. Thanks and best regards Yours sincerely, Mr Tea Customer Care

8/10 不錯

m

讚好：職員與服務和客房舒適度
於 2018 年 8 月住了 1 晚
Tea 於 2018年10月3日的回應
Dear Valued Customer. Thank you so much for staying with us and taking your time to share your experiences. We're so glad to hear that our services and facilities met your expectations. It'll be a huge motivation for us to keep moving forward. We're always welcome you back to our Soft Pillow Hostel in the future. Feel free to contact us if you have any inquiries. Yours sincerely,

4/10 欠佳

Yoshitaka

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
日本にいる感覚を海外流にジャパナイズ
クレジットカードによる支払いが完了しているにもかかわらず、デポジットを要求された(600000ドン)。また、チェックアウト時に返金を要求すると、筆者の顔を見ながら1/10の60000ドンを渡そうとして来た。眼鏡をかけたひ弱そうな兄ちゃんだったが、こいつはやりなれている。この宿のみならずベトナム全体に言えることだが、つり銭をちょろまかしてくる。宿の件は、確信犯である。 夜中の便であるため、ホテルをチェックアウトし、荷物預かり兼シャワーを浴びるために予約。Googlemapがあれば確実に宿に着けるだろう。 1階はカフェで、飲み物を提供している(有料)。受付は4階。利用時、エレベーター故障かなんかで使えず。午後２時からのチェックインで、若干早めに部屋にあげてもらった。シャワールーム、トイレと各階３ヶ所ずつで、適当にコンクリートで固められた壁製の、趣のある造り。シャワールームは狭く、荷物はかなり高い位置に据えられた棚に置ける。アリんこや、その他生物がそのシャワールームの壁を歩いているが、気にせず浴びるが、照明が暗い。 安いから仕方ない。きれいなとこに行きたいならば、それなりに費用拠出は避けられない。ちなみに、宿の前にある店はすべて不味い。酸っぱい高菜のコムザン(COM RANG、焼飯)は日本でも食べたことはない。 以下、余談だが・・・ 運悪く、外人相手にやりなれた宿の担当者に出くわしただけかもしれないが、ノイバイ空港でも、ドル→VNDに両替する際、100ドル少ない金額を寄越してきた。しかも、ジェットスター関空→ハノイの夜中着で、疲れてるからいくら両替されたかわからんだろう、という意図があったと勘ぐる他ない。というのは、10日間の滞在でしょっちゅう出くわしたので、ちょろまかしてくる奴は多い・・・気がする。また、それがおもしろい。日本を俯瞰できるネタになった。また、行きます。
於 2018 年 6 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Beskidt og rodet, men billigt og god beliggenhed
Hvis man virkelig vil spare penge, er det et ok valg, men hotellet er meget beskidt og rodet. Toilet og bad er klamt og bliver ikke gjort rent særlig ofte. Personalet virker ligeglad og irriterede. Eneste plus er morgenmad, god beliggenhed og god pris.
於 2018 年 5 月住了 7 晚

2/10 很差

none

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
mo say
before this hostel good. bit.now this hostel is very dirty. i think good point nothing.
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
The street that it the hostel is on does not have any cars but only motorcycles. Needed to walk out to a bigger road for us to get a car ride
於 2018 年 5 月住了 1 晚

6/10 一般

真實旅客

讚好：客房舒適度
不滿：住宿狀況
セキュリティーが甘いが朝食は美味しい。
良かった点は、朝食込みで朝のパインミーと玉子焼とサラダに飲み物が美味しいことと、ベッドが足を伸ばせて寝ることができたこと、チェックアウトの後でも荷物を預かってもらえたこと。良くない点は、セキュリティーロッカーの鍵が無く、貴重品の保管に不安を感じたこと、Wi-Fiスポット無料とあったのにWi-Fiスポットが無いと言われたこと。利用を検討されるかたは念の為、simカードまたはポケットWi-Fiを用意された方が無難と感じたことです。あと、ドミトリールームの鍵のデジポットの説明文が掲載されていれば良かったと思います。シャワーは普通にお湯が出て、使えました。

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Cleanliness
Should improve the hotel cleanliness!! Not very clean
於 2018 年 4 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度
Bed bug outbreak I was lucky to not be part of
The beds were very comfy, the place was 'good enough' for my minimalistic travel type. The breakfast is amazing and fresh.. but meny meny people complained about bed bugs.. and not much seemed to be done about it. I was going to stay again and canceled cuz I can't risk Bed Bugs. Unfortunate..

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
침대 눅눅함. 전에 사용하던 사람 흔적이 다 남아있는 듯... 청소도 제대로 안하고 이불만 펴서 다음 사람 받는 듯 싶어요. 화장실은 무슨 호아로 수용소 화장실 이용하는 줄 알았어요 ㅠㅠ 짐 엄청 무거웠는데 올라갈때만 2층 엘리베이터 이용해야하고 내려올때는 엘리베이터 이용도 못했습니다. 그래도 가격이 이 가격이니까 이해는 하는데 청소만 좀 잘 되어있었으면..
於 2018 年 3 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Hostel that close to train station
Highlight: Close to Hanoi train station. Downlight: Cleanliness of hostel need to be improved. Air-conditioning in the 4-bed dorm was not functioning, stained bedsheets, dorm was not cleaned properly as well.
於 2018 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
그래도 괜찮은 게스트하우스
다 좋았어요 직원도 친절하고 샤워시설은 좀 별로였는데 침실은 깨끗하고 밑에 카페도 있어서 좋았습니다 근처에 사진많이 찍는 철도도 있어서 좋았네요
於 2018 年 1 月住了 4 晚

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
...
I've stayed at 4th floor for 2 days. There is elevator but only can ride to upstairs. The shower room is so stinky and disgusting. And in front of the shower room, it's so messy. Looks no one cares ans cleans it.
於 2018 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staffs was very nice and helpful. The bathroom is comfortably for all guest. But the noise from the street are annoying sometimes.
於 2018 年 1 月住了 2 晚

6/10 一般

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
girl staff good , but .........................................
於 2018 年 1 月住了 2 晚

6/10 一般

Jose

讚好：職員與服務
不滿：整潔度和住宿狀況
DRMelo recommends more house keeping staff
The staff was very kind and helpful. the breakfast was tasty but the hostel cleanliness needs improvement. It's tough to keep hostels perfectly clean but they need to get a designated house keeping crew. Even for the price i was a little disappointed with the lack of cleanliness. I think was they get an actual house keeping crew this hostel will be nice.
於 2017 年 12 月住了 12 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay, nice beds, enjoyed the four room dorms. Definitely quiet during the night time as well.
於 2017 年 12 月住了 1 晚

6/10 一般

Joanne

讚好：客房舒適度
不滿：整潔度
於 2017 年 12 月住了 2 晚

4/10 欠佳

Maxdamage (Croatia )

讚好：整潔度
不滿：職員與服務
Suddenly no free beer, okay but...
Why did I leave low score for staff. Well, I booked 4 nights in hostel under rules and terms of one free beer from 18to19h. Suddenly after 2nd day of staying, no free beer policy. I was okay but since I booked under old policy I suppose it would be far to give me free beer until my booking is completed. I was arguing with manager about that, and finally after arguing I got one. Very disappointed about that, you cannot have that kind of customer service. Also, 3rd day, they mooved me into another room. It's not only me they where mooving, it's so annoying thing, especially if you prefer to lower or upper bed bunk. Breakfast is nice, beds are comfy, private curtains big plus. Overall, don't expect anything else good
於 2017 年 12 月住了 3 晚

8/10 不錯

murakumo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚

8/10 不錯

Danijela

讚好：住宿狀況和客房舒適度
Staff is not helpful. Good location
The door of my dorm didn't close properly. Every time it made a lot of noise to close it. I asked to fix it. They said they would but didn't. It was only a matter of screwing in 3 screws. Eventually I did it myself with my pocketknife. Good location. Good breakfast.
於 2017 年 11 月住了 1 晚

10/10 優異

Benjamin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zimi owes me beers ;)
one of the best hostels i have every stayed at. quiet dorms and great area to chill out
於 2017 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hostel with friendly and helpful staff.
於 2017 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hostel with friendly and helpful staff.
於 2017 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 1 晚

10/10 優異

Karmin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent service
Nice place to stay in Hanoi. Especially the lady of the reception with short hair is great. Owner Jimmy is nice as well. He organises free cookingclasses (springrolls)free beer, where you can easily make contact with other backpackers. Clean towels, free drinking water, good breakfast
於 2017 年 10 月住了 1 晚