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斯普蘭德酒店的評價

3 out of 5
斯普蘭德酒店
No.62 Ngo Huyen street, Hoan Kiem District, Hanoi

評價

9.6

完美

10 分評分，優異；744 則評價中有 620 則" "
8 分評分，不錯；744 則評價中有 95 則" "
6 分評分，一般；744 則評價中有 18 則" "
4 分評分，欠佳；744 則評價中有 8 則" "
2 分評分，很差；744 則評價中有 3 則" "

9.4/10 

整潔度

9.8/10 

職員與服務

7.6/10 

設施服務

9.4/10 

住宿狀況

評價

4/10 欠佳

Chi Yip Vincent

讚好：整潔度和客房舒適度
They could not give me the room I booked and I was forced to go another hotel.
於 2017 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

crystal (tse)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的酒店
入住的時候，前枱女服務生很有禮貌，還會提供一張地圖。迎賓飲品和水果。步行至還劍湖大概15分鐘，離St Joseph Cathedral很近，附近有很多餐廳可以選擇。 房間隔音設備一般，整體來說可以接受
Andy 於 2018年2月10日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

WING FUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務優良的酒店
酒店每個員工服務都很好, 看得出他們很重視客人意見. 酒店地點很方便.

10/10 優異

Yi-Chin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
早餐超棒
飯店人員非常親切 舒適又乾淨 早餐非常棒！

10/10 優異

Yenfang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
實在挑不出任何缺點。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean hotel with unbeatable price. The staff are extremely helpful for both attraction recommendation and daily support. Oh! And the breakfast is awesome :)
Andy 於 2018年2月10日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent service

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Excellent service
Lot of staff can communicate with English. They are helpful and warm. Breakfast is delicious. The location of the hotel is very convenient. There are many choices of food store and many travel agencies nearby.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Splendora Hotel是一間不尊業的酒店
我們原本預訂了一間四人房及連住四晚的。但當我們入住了兩晚後,酒店的職員跟我們說由於酒店的系統出錯,所以我們預訂了最後的兩晚沒有房間供我們入住。然後他們說會安排別的酒店給我們。但另一方面我們在網上仍可找到此酒店有其他房間可供預訂,不過價格方面是我們預訂時的五倍之多,所以酒店的系統有沒有出錯,旁人就不得而知啦! 此酒店不論房間、早餐、服務態度都是很好,非常值得入住的。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
希望Splendora Hotel知道賺錢故然重要,但合約精神一樣要尊重
此酒店不論房間、早餐、服務態度都是很好,非常值得入住的。但對我們來說唯一不開心的事,就是我們原本預訂了一間四人房及連住四晚的。但當我們入住了兩晚後,酒店的職員跟我們說由於酒店的系統出錯,所以我們預訂了最後的兩晚沒有房間供我們入住。然後他們說會安排別的酒店給我們。但另一方面我們在網上仍可找到此酒店有其他房間可供預訂,不過價格方面是我們預訂時的五倍之多,所以酒店的系統有沒有出錯,大家心中都應該明白了。

6/10 一般

真實旅客

多人同遊
讚好：職員與服務和設施服務
朝食が美味しく、スタッフの対応も良かったです
於 2019 年 9 月住了 4 晚

6/10 一般

kang

讚好：職員與服務
不滿：客房舒適度
오버부킹으로 다른 호텔로 유도가 심함
숙박 후기에도 꽤 언급되는데, 잦은 오버부킹으로 다른 호텔로 넘기는게 심함. 자매호텔도 친절하긴 하나, 자리가 남는데는 다 이유가 있음 (소음이 심하다거나, 청결도가 떨어진다거나)
於 2019 年 8 月住了 2 晚
Hotel Management 於 2019年9月2日的回應
Thank you for staying with us.

6/10 一般

真實旅客

不滿：整潔度
위치만 생각한다면 굿!
위치는 정말 좋았지만 에어컨 곰팡이 냄새와 방음이 안되서 소음이 심함.4일 묵었는데 시트를 한번 교체해줌.직원들은 친절함.
於 2019 年 7 月住了 4 晚
Hotel Management 於 2019年8月4日的回應
Thank you for staying with us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buen hotel
El hotel en general muy bien, el personal, muy amable, súper bien ubicado, lo único que le pondría pero, es la habitación que está muy pequeña, pero muy limpia y comoda, la comida muy buena, muy recomendable
於 2019 年 6 月住了 2 晚
Hotel Management 於 2019年7月3日的回應
Thank you so much for your feedback. We appriciated it. Your kind words is the motivation for us to try harder and serve you better. Hope we will meet again !

10/10 優異

M・N (東京)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
スタッフの皆さんは、とても親切な対応でした。日本語は話せませんが、パソコンやスマートフォンのトランスレーション機能で対応してくれたり、エクスチェンジセンターのレートがいい所などハノイの穴場のようなところも教えてくれます。お部屋のお掃除も靴を脱ぐ習慣でもあるのか、綺麗にモップをかけてくれたり、バスルームは雑巾がけもしてくれます。バスルームの水はけも悪くなく大丈夫です。 朝食はビュッフェスタイルで、自分で取り皿に取るもの以外にも、オムレツやベトナムフォーなどフリーで注文できて朝から大満足です。また、泊まりたいホテルです。(^-^)
於 2019 年 5 月住了 6 晚
Hotel Management 於 2019年7月3日的回應
Thank you so much for your feedback. We appriciated it. Your kind words is the motivation for us to try harder and serve you better. Hope we will meet again !

8/10 不錯

timothy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 star service
Amazing staff met at airport and taken to hotel efficiently staff at reception extremely professional and introduced to Lisa the hotel tour specialist who took my list of requirements for my stay in Vietnam and she came up with a plan for the whole trip including all flights taxis and tours at a price I couldn’t compete with and then followed me through my trip to make sure everything was going to plan
於 2019 年 5 月住了 4 晚
Hotel Management 於 2019年6月4日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 優異

Ho Jun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
가성비 대비 괜찮은 호텔!
객실 시설이 깨끗한 편이고 아늑해서 좋습니다!
於 2019 年 6 月住了 7 晚
Hotel Management 於 2019年6月4日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Vacation
Staff at the front desk very friendly and helpful arrange Ha long bay tour , Booking airplane ticket to Da Nang and trip to airport.plus good breakfast will stay again.
於 2019 年 5 月住了 1 晚
Splendora Hotel Team 於 2019年5月27日的回應
Thank you so much for your feedback. We really appriciated it. Hope that we can see you in the near future,

10/10 優異

MINYOUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
다음에도 또 갈 예정
직원 친절하고 조식도 맛났구요..추가 요구 사항도 잘해결해주시구요.. 가성비 짱이예요..^^
於 2019 年 5 月住了 3 晚
Hotel Management 於 2019年6月14日的回應
Thank you so much for your feedback. We appriciated it. Your kind words is the motivation for us to try harder and serve you better. Hope we will meet again !

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is very close to all needs, breakfast is good
於 2019 年 5 月住了 1 晚
Phuong Anh 於 2019年5月13日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 一般

真實旅客

於 2019 年 4 月住了 4 晚
Splendora Hotel Team 於 2019年5月6日的回應
Thank you so much for your feedback We appriciated it.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和設施服務
旧市街にあります。 エレベーターもあります。 窓はありませんが、お得です。 スタッフも親身に対応してくれて良かったです。
於 2018 年 4 月住了 7 晚
Splendora Hotel Team 於 2019年5月4日的回應
Thank you so much for your feedback We appriciated it. Your kind word is the motivation for us to working harder.

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
レセプションから1メートルしか離れてない部屋だった。しかも、ドアののぞき穴が閉まらず、開きっぱなしだった。 テレビが壊れていた。 排水口がおかしく、バスの水がたまった。
於 2019 年 4 月住了 1 晚
Splendora Hotel Team 於 2019年5月4日的回應
We apologize if we had brought any inconveniene for you. We will learn from this mistake and serve you better next time if we had the chance.

10/10 優異

SB (Yangon, Myanmar)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
While the Splendora isn’t the newest or shiniest hotel, it has everything we needed - all the amenities (WiFi, tea/coffee, powerful a/c, satellite TV, welcome drink and fruit), spacious rooms, excellent location, and a staff that was simply incredible. The staff was welcoming, very sweet with our kids, extraordinarily helpful and really went above and beyond to help us have a wonderful visit in Vietnam.
於 2019 年 4 月住了 3 晚
Splendora Hotel Team 於 2019年4月22日的回應
Thank you so much for your feedback ~ We appriciated it. Hope we will meet again

8/10 不錯

Ronen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Splendora Team 於 2019年4月19日的回應
Thank you so much for your feedback. We appriciated it.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good central location , friendly staff and convenient to point of interest
於 2019 年 4 月住了 2 晚
Splendora Hotel Team 於 2019年4月13日的回應
Thank you so much for your feedback. We appriciated it. Your kind words is the motivation for us to try harder and serve you better. Hope we will meet again !

10/10 優異

HANWOONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚
Splendora Team 於 2019年3月22日的回應
Thank you so much ! We appriciated your feedback. Hope we will meet again.

10/10 優異

Kevin Linaker

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
The breakfast was good and the room, although they show signs of age, were of high standard
於 2019 年 3 月住了 1 晚
Splendora Team 於 2019年3月20日的回應
Thank you so much for your feedback. We really appriciated it. Hope we will meet again.

10/10 優異

真實旅客

伴侶同遊, 多人同遊
讚好：整潔度和職員與服務
Service Personal an der Rezeption waren super. Kümmern sich um alles was benötigt wird.
於 2019 年 3 月住了 9 晚
Splendora Team 於 2019年3月20日的回應
Thank you so much for your feedback. We really appriciated it. Hope we will meet again.

10/10 優異

Birgitte

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 3 晚
SPLENDORA TEAM 於 2019年3月11日的回應
Thank you so much. We appriciated your feedback ! Hope we will meet again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is extremely friendly and the rooms are clean and spacious. In a great area of the town, too.
於 2019 年 2 月住了 7 晚
SPLENDORA TEAM 於 2019年3月9日的回應
Thank you so much for your feedback. We appriciated it. We are glad that we can bring more happiness into your life. Hope we will meet again

10/10 優異

真實旅客

讚好：整潔度和職員與服務
於 2019 年 2 月住了 7 晚
SPLENDORA HOTEL TEAM 於 2019年3月4日的回應
Thank you so much. We appriciated your feedback ! Hope to see you again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
딱히 문제될일은 없었습니다. 여러 관광장소간의 접근성이 매우 좋았습니다. 처음 몇일간 방이 조금 바뀐게 아쉽지만 참을순 있었습니다.
於 2019 年 2 月住了 6 晚
SPENDORA TEAM 於 2019年3月2日的回應
Thank you so much ! We appriciated your feedback. Hope we will meet again.

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location and outstanding service
The stay was made enjoyable by the dedication of the staff. In particular, Lisa Yu, Rosie. Thom, Alice and Phung serving a very nice breakfast buffet. Rosie, Thom and Lisa always went out of their way to help. From my observations, all guests were treated like family and attention to details. I highly recommend this hotel , and look forward to coming back.
於 2019 年 2 月住了 4 晚
Phuong Anh 於 2019年2月26日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 優異

Mackenzie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Phuong Anh 於 2019年2月26日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 3 晚
SPLENDORA TEAM 於 2019年2月21日的回應
Thank you so much ! We appriciated your feedback. Hope we will meet again

6/10 一般

Christina

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Everything felt a bit old and worn
You could tell the hotel was dated and needed some sprucing up. We booked a no-window room since we were planning to just crash there after getting in late, then head out early, but to our surprise we were upgraded to a room with a window! Sadly though, when we got there, the room itself could've been given some car. There were stains on the wallpaper and everything just felt a bit old and worn, the bed also wasn't comfy :(
於 2019 年 2 月住了 1 晚
Ms Lisa 於 2019年2月17日的回應
Dear Christina Tse, I am writing to thank you so much for staying and your feedback. I have sent your feedback to my director to handle it. We have to improve our service and hopefully we can serve you on next trip in hanoi Best Regards

6/10 一般

真實旅客

讚好：職員與服務
不滿：設施服務
Two star at best. Filthy couches in reception area. Rooms very worn but ok clean. Air Con in our two rooms and guessing all the rest haven't been cleaned in years. I cleaned my own filter as to have them do it just seemed senseless as they would probably botch it. Visible mold around air conditioning was another obvious sign they do not know how to clean. Carpets in hotel where disgusting. Old bed and ancient mattress just sitting at top of stairs all week. Again. Disgusting. Breakfast was quite nice though. Sheets where clean. Not horrible for the price but there are better choices and the reviews in Asia if you haven't figured it out yet are mostly fake.
於 2019 年 2 月住了 4 晚
Ms Lisa 於 2019年2月17日的回應
HI,Thank you so much for choosing to stay in our hotel. I am really sorry for all inconvenience during your staying. I have sent your feedback to my director to handle it. I thing everything will be improved as soonest as possible. Hopefully we can get your support on next trip. Best Regards

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
친절한 직원들때문에 편안하게 묵었다 갑니다. 숙소위치도 나쁘지 않고, 걸어서 호안끼엠 호수주변 가는데 어려움이 없습니다.
於 2019 年 2 月住了 3 晚
SPLENDORA TEAM 於 2019年2月21日的回應
Thank you so much ! We appriciated your feedback. Hope we will meet again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 3 晚
Phuong Anh 於 2019年2月15日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 不錯

Yongwan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
평점만보고 예약하는건 안 좋을수도 있다.
고객평점만보고 무작정 예약하고 찾아간 사람입니다. 개인적으로 호텔 위치는 좋은편이 아닙니다.차량이 통행할수없는 좁은길에 위치해있고, 여행자가 찾아가기 어려움이 있습니다. 다만, 직원들의 고객을 위한 서비스는 정말 좋습니다.그리고, 아침식사도 만족도가 높은 수준의 음식을 제공합니다.
於 2019 年 2 月住了 4 晚
SPLENDORA TEAM 於 2019年2月21日的回應
Thank you so much ! We appriciated your feedback. Hope we will meet again.

10/10 優異

Kirin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
좋은호텔임
최고급호텔을원하는게아니라면 만족할수준임
於 2019 年 2 月住了 4 晚
SPLENDORA TEAM 於 2019年2月9日的回應
Thank you so much ! We really appriciated your feedback. Hope we will meet again !

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 1 月住了 1 晚
SPLENDORA TEAM 於 2019年2月6日的回應
Thank you so much for your feedback. Hope we will meet again and we will serve you even better next time.

8/10 不錯

Sharon

讚好：整潔度、職員與服務和客房舒適度
Perfect location, clean, amazing staff!
The hotel is clean and in the “old town” area which suited us perfectly. The price is right! They contacted us prior to our stay with an offer to pick us up at the airport. The front desk staff were the best ever. They really know about service and were so very helpful in giving us information on their city. They took it upon themselves to ensure that we had a safe and positive experience during our visit. Two of these wonder women are Alice and Thom but there were two others whose names escape me. The hotel itself is somewhat run down ie hall carpets very worn and I did have some concerns re fire safety ( no sprinkler system on 8 the floor and there was a bed blocking the stairwell). Front desk staff notified the Manager but the bed remained in the stairwell throughout our stay. Breakfast is available though we did not take advantage of this service.
於 2019 年 1 月住了 4 晚
SPLENDORA TEAM 於 2019年2月2日的回應
Thank you so much ! We really appriciate your feedback. Hope we will meet again . Our team will serve you even better next time.

8/10 不錯

JA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Splendora was splendid!
Easily the nicest place on the block! The location is a bit tricky to find, it’s in an alley (no cars but be prepared to duck out of the way of motorbikes. This goes for all of Vietnam!) the staff is absolutely fantastic! Extremely friendly, warm and genuinely interested in providing a great experience.
於 2019 年 1 月住了 4 晚
SPLENDORA TEAM 於 2019年2月2日的回應
Thank you so much ! We really appriciate your feedback. Hope we will meet again . Our team will serve you even better next time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Easy assess to St Joseph’s Cathedral Helpful and friendly staff
於 2019 年 1 月住了 2 晚
Splendora team. 於 2019年1月25日的回應
Thank you for your comment. We'd appreciate.

10/10 優異

HEEJIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good. Kind.
좋아요 숙소별거 있나요 친절하고 위치 좋고 깨끗하면 되죠 여기가 그래요^^ 지인에게 추전해줘도 될듯하네요 전체적으로 맘에들었어요
於 2019 年 1 月住了 4 晚
Splendora team. 於 2019年1月23日的回應
Thank you so much for your comments.

8/10 不錯

Yoon jeong

讚好：整潔度、職員與服務和客房舒適度
따뜻한 물이 잘 안나왔어요. 가성비는 좋았지만 주변에 더 좋은 숙박업소가 많답니다. 좋은 숙박을 하고싶으시면 개인적으로 4성급 이상을 추천드려요.
於 2019 年 1 月住了 1 晚
Splendora Team 於 2019年1月16日的回應
Thanks a lot for your feedback. We are really appreciated.