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銀月亮望湖酒店的評價

3 out of 5
銀月亮望湖酒店
23B Hang Hanh Street, Hoan Kiem, Hanoi

評價

8.2

很好

10 分評分，優異；303 則評價中有 105 則" "
8 分評分，不錯；303 則評價中有 141 則" "
6 分評分，一般；303 則評價中有 31 則" "
4 分評分，欠佳；303 則評價中有 22 則" "
2 分評分，很差；303 則評價中有 4 則" "

8.2/10 

整潔度

9.0/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
水壓稍小 房客還在房間，清潔工一直敲門要打掃，感覺不是很好
於 2019 年 6 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
地點好，1分鐘到還劍湖，飯店人員親切，附早餐，CP值高.
於 2019 年 2 月住了 4 晚

8/10 不錯

YEE FUN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得入住的酒店
酒店寧靜舒適，而且還有升降機，職員態度友善，樂於幫忙。地段很方便旅客，我們住了４晚，不錯的。
於 2018 年 11 月住了 3 晚

8/10 不錯

Zoe

合理價錢訂合理酒店
我訂的酒店房間是要求有湖景，在窗望出只有一半湖景，有點失望，面積比想像中細，但整潔乾淨，以這個價錢包簡單自助早餐已算是值。 酒店出去行街搵食非常方便，酒店服務員懂國語和一般英語，很有禮和樂於幫助旅客，讚！
於 2017 年 11 月住了 3 晚

10/10 優異

LIU WAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel
A very nice hotel in the city center, some rooms with lake view.
於 2017 年 9 月住了 2 晚

6/10 一般

真實旅客

不滿：職員與服務

6/10 一般

Chi-Hsuan

讚好：職員與服務和住宿狀況
位置方便的湖景民宿
飯店位置離市區知名小吃走路都非常方便，選擇高樓層面湖的景色在晚上也是非常的漂亮，是一個你不會想拉上窗簾，讓湖邊夜景陪你入睡的夜景! 櫃台服務人員的英文非常流利，整體來說也非常願意協助旅遊相關事宜，不會強迫推銷觀光行程。 房間內的浴室要扣分，因為沒有乾濕分離，整體感覺也相對簡陋，房內梳妝台一早也發現一些小蜘蛛的蹤跡，建議飯店要追蹤清潔 (也可能因為我有放食物在桌上，吸引到他們)

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Nice hotel with helpful staff who is always smiling. The room is a little bit old but it is comfortable. The restaurant is the cafe opposite to the hotel. They serve the breakfast there.

8/10 不錯

真實旅客

讚好：職員與服務
Good Staff Here
It is a good place to go with reasonable price. The staff here are nice and polite. They are all willing to help you to arrange what you want. Although it is not a luxury hotel with big room and great equipment, you can have a comfortable place to sleep and good service. I highly recommend this hotel to you guys with limited budget but wanna have a great service and tidy place to rest.

8/10 不錯

Uni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
價錢合理，服務態度好
目前都非常的好，服務態度與各方面都很好，安全又乾淨。 附近非常多的小吃與街道，方便逛街與叫車，離相關風景都非常近，真的很適合推薦朋友來住，下次還有機會可以再來一次。

8/10 不錯

li yun (台北)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Golden Sun Lakeview Hotel -還劍湖
乾淨,交通方便,客服好,值得推

4/10 欠佳

Kanami

不滿：整潔度、設施服務和住宿狀況
The room was clean but the bet covers and pillows had a terrible smell.
於 2024 年 4 月住了 2 晚

8/10 不錯

Alba

於 2024 年 4 月住了 2 晚

10/10 優異

Jonathan

讚好：整潔度
Good value for money. In a great location.

10/10 優異

Ð?c

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay in Hanoi You can stay here for a good price and have a very convenient traffic near the lake
於 2024 年 3 月住了 1 晚

10/10 優異

Hannah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Central location, friendly staff, everything is satisfied. Will come back on next vacation
於 2024 年 2 月住了 1 晚

10/10 優異

David (Emeryville)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Set the correct expectations. A one-star hotel. But we had a beautiful lake view and a great experience. Extremely helpful and friendly staff. The elevator was good. It was a winter time stay. They provided a space heater and extra blankets. Very helpful arranging an economical airport taxi. The best location in Hanoi, in my opinion. Many wonderful food and shopping options just outside the hotel door.
於 2024 年 1 月住了 3 晚
Artisan lake view 於 2024年2月24日的回應
Thank you so much for giving us a good review. See you next time

8/10 不錯

Jonatan

讚好：職員與服務和客房舒適度
Bor man i rum 703 bor man riktigt bra. Bo bara med utsikt emot sjön. Trevligt spartanskt och snäll personal. Det redde upp en del strul de två sista nätterna så som sagt bo i rum 703 så är det lite rough men perfekt läge och häftigt.
Utsikt från sängen
於 2023 年 12 月住了 3 晚
Artisan lake view 於 2024年2月24日的回應
Many thanks! We happy to welcome you next time

10/10 優異

Gordon

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Fantastic location in the heart of the Old Quarter. Mai and Sam bent over backwards to help us in any way possible including ringing other hotels and cars to facilitate our onward journey. Brilliant service, lovely staff. The property is a little tired but this was more than made up by the superb staff.
於 2023 年 9 月住了 3 晚
Artisan Lakeview 於 2023年10月8日的回應
Thank you for your kind words. We are glad to hear that you enjoyed your stay at our hotel and that our staff were helpful and friendly. We appreciate your feedback about the property and we are working hard to improve it. We hope to see you again soon and make your next visit even more memorable.

10/10 優異

Scott

於 2023 年 9 月住了 2 晚
Artisan Lakeview 於 2023年9月7日的回應
Thank you for taking the time to share your feedback about your recent stay at our hotel. We take all reviews seriously and we are sorry to hear that your experience did not meet your expectations.We are disappointed to hear that you were unhappy with the cleanliness of your room. We take great pride in providing clean and comfortable accommodations for our guests, and we apologize that we fell short in this regard. We have shared your feedback with our housekeeping team and have taken steps to ensure that this does not happen again in the future.Regarding the noise levels, we apologize for any inconvenience this may have caused you. We do our best to maintain a peaceful environment for our guests, but unfortunately, we cannot always control the behavior of other guests. However, we will be sure to reinforce our policies with our staff to ensure that they are doing everything they can to prevent noise disturbances.We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience in the future. If you decide to stay with us again, please do not hesitate to contact our front desk team if you encounter any issues during your stay. We are always here to assist you and ensure that you have a comfortable and enjoyable stay.

8/10 不錯

Satoshi

讚好：整潔度、職員與服務、設施服務和住宿狀況
地図の位置が他のホテルになっていて少し違う。 23番地なので実際はもう少し東側で通りの真ん中あたり。 看板が小さく上部にあるのでタクシー運転手が見落として通過した。 西側から来ると看板は木に隠れていて見えず、 通りから中を見ると違うホテルのように見える文字が書いてある。 見つからない時は通りに入って南側の2本目の木の辺りを探す。 洗濯は1kg30000ドンでチェックアウト時に支払い。
Artisan Lakeview 於 2023年9月7日的回應
Thank you for taking the time to share your feedback about your recent stay at our hotel. We take all reviews seriously and we are sorry to hear that your experience did not meet your expectations.We are disappointed to hear that you were unhappy with the cleanliness of your room. We take great pride in providing clean and comfortable accommodations for our guests, and we apologize that we fell short in this regard. We have shared your feedback with our housekeeping team and have taken steps to ensure that this does not happen again in the future.Regarding the noise levels, we apologize for any inconvenience this may have caused you. We do our best to maintain a peaceful environment for our guests, but unfortunately, we cannot always control the behavior of other guests. However, we will be sure to reinforce our policies with our staff to ensure that they are doing everything they can to prevent noise disturbances.We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience in the future. If you decide to stay with us again, please do not hesitate to contact our front desk team if you encounter any issues during your stay. We are always here to assist you and ensure that you have a comfortable and enjoyable stay.

8/10 不錯

Laurent

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Leasure in Hanoï
Excellent location for this hotel. Easy to go visiting around and having breakfast next to the hotel. Staff is kind and nice. Confortable even if it would need renovation. However it was a nice 4 nights stay.
於 2023 年 7 月住了 4 晚
artisan lake view 於 2023年7月22日的回應
Thank you for your review

6/10 一般

Aria

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Tricky to rate this property as it had good and bad elements. The hotel itself was a little run down and they did not have hand soap when requested. However, fantastic location and cute balcony with outlook. The aircon was great and the staff were super lovely and helpful. Transfer to airport was convenient and well priced. Bathroom could do with an upgrade but room was spacious. Mixed feeling about the artisan and value for money.
於 2023 年 7 月住了 1 晚
artisan 於 2023年7月10日的回應
Thank you for your review. We genuinely appreciate your feedback, and it means a lot to us. We hope to have the opportunity to welcome you again in the near future.

4/10 欠佳

Hock joo

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Artisan Lakeview 於 2023年5月4日的回應
Thank you for taking the time to share your feedback about your recent stay at our hotel. We take all reviews seriously and we are sorry to hear that your experience did not meet your expectations.We are disappointed to hear that you were unhappy with the cleanliness of your room. We take great pride in providing clean and comfortable accommodations for our guests, and we apologize that we fell short in this regard. We have shared your feedback with our housekeeping team and have taken steps to ensure that this does not happen again in the future.Regarding the noise levels, we apologize for any inconvenience this may have caused you. We do our best to maintain a peaceful environment for our guests, but unfortunately, we cannot always control the behavior of other guests. However, we will be sure to reinforce our policies with our staff to ensure that they are doing everything they can to prevent noise disturbances.We appreciate your feedback and hope that you will consider giving us another chance to provide you with a better experience in the future. If you decide to stay with us again, please do not hesitate to contact our front desk team if you encounter any issues during your stay. We are always here to assist you and ensure that you have a comfortable and enjoyable stay.

8/10 不錯

charles

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Located in the middle of old Hanoi which is convenient to most everything you want to do and see. Incredibly inexpensive but clean. You eat in the local restaurants and get the local flavor.
於 2023 年 4 月住了 4 晚
artisan lake view 於 2023年5月2日的回應
Thank you for taking the time to leave a review about your recent stay with us. We appreciate your valuable feedback and thank you for sharing your experience

4/10 欠佳

AKIRA

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
コロナ後3年半ぶりに利用しました。以前よりホテル前の通りは賑やかになっていましたが、良い雰囲気です。 残念なのは向かい側にあったホテルレストランが無くなっていたこと。２階テラスから通りを見下ろしながら朝食とるのが楽しみだったのですが…。 清掃や設備はまあ、こんなものと思います。
於 2023 年 4 月住了 1 晚
artisan 於 2023年4月17日的回應
Dear Mr Akira Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

8/10 不錯

Lorraine

於 2023 年 4 月住了 5 晚
Artisan Lakeview 於 2023年5月6日的回應
Thank you for taking the time to share your feedback with us. We appreciate your kind words and are thrilled to hear that you had a great experience during your stay with us. Our team strives to provide exceptional service and amenities, and we're glad that we were able to meet your expectations. We also appreciate your suggestions for improvement. Our guests' feedback is invaluable in helping us identify areas where we can make enhancements to better meet their needs. We will take your feedback into consideration as we continue to make improvements to our property and services. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 優異

Tien Cuong

讚好：整潔度和職員與服務
於 2023 年 2 月住了 4 晚
Artisan Lakeview 於 2023年3月13日的回應
All your suggestions and comments are very important to us and we will try to improve our goodwill service every day to serve you better.Thank You

8/10 不錯

Julianna (Fort Myers)

於 2023 年 2 月住了 1 晚

10/10 優異

Alain

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and economic place in the city center
I stay there for 3 days. Really good location. Cute place and good price for the quality of the rooms and location. The staff was really helpfull and nice with us. I highly recommended.
於 2023 年 2 月住了 2 晚
Marcus 於 2023年2月8日的回應
We are very pleased to hear that you had a wonderful stay at our hotel and we hope to have the opportunity to serve you in the future.Your suggestions and comments are very important to us and we will try to improve our goodwill service every day to serve you better.Once again, we would like to thank you very much and we hope to see you again in the future.Best regards,Artisan lake view hotel

10/10 優異

Lim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect Hotel
Perfect location. Very friendly and helpful staff. Nice Hotel. Will be back very soon.
於 2023 年 1 月住了 8 晚
Artisan Lakeview 於 2023年1月28日的回應
Thank you so much Mr. LimSee you soon.

10/10 優異

真實旅客

讚好：職員與服務和住宿狀況
於 2023 年 1 月住了 3 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr /Ms Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
artisan 於 2022年12月22日的回應
Thank you so much

8/10 不錯

??

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
アットホームな感じの宿泊施設です。近隣にはもっとキレイで洒落たホテルもありますが、ホテルは最小限の設備でいい、町歩きを楽しみたいという人には向いていると思います。
artisan 於 2022年12月22日的回應
thank you

8/10 不錯

Steven

於 2022 年 10 月住了 7 晚

10/10 優異

Kaito

讚好：整潔度、職員與服務、設施服務和住宿狀況
フロントの方々の対応が親切かつ丁寧でよかったです。また、ホアンキエム湖周辺へのアクセスが非常に良いです。フロントの方々は、英語、ベトナム語に対応します。雑談に1時間ほど付き合っていただきました。
於 2022 年 9 月住了 4 晚
artisan 於 2022年9月8日的回應
thanks you so much I greatly appreciate your kindness

8/10 不錯

EDMUNDO

讚好：整潔度和職員與服務
Everything great except for the weather
Great location and service, I will stay again but only on the cool months
於 2022 年 8 月住了 3 晚
artisan 於 2022年10月10日的回應
Thank you so much and see you soon sir

6/10 一般

Jens Fønss

讚好：職員與服務
De ansatte var super søde og snaksaglige, men hotellet var ikke 3 stjerner værd. Dørene ud til lukkede ikke tæt, wifi virkede kun fra døren og lagenet var beskidt. Hotellet er fint, men slet ikke mere
於 2022 年 8 月住了 2 晚
artisan 於 2022年8月7日的回應
thanks you so much for gave us your feedback the wi-fi connection is not good due to the bad weather . we will fix it as soon

4/10 欠佳

hideyuki

不滿：職員與服務和客房舒適度
異音がうるさい
部屋にいる間中、夜中も昼もずーっとコンコン音が鳴っていた。なんの音かは分からないのですが居心地が悪かった。部屋はレイクビューでホアンキエム湖が見える部屋で、あの音さえ無ければもっと良い評価だったのですが‥あと朝早い出発だったので、5時にロビーに降りると夜勤スタッフ？が1人寝ていて、外から鍵がかかっている為出られない状態に‥鍵かけたスタッフは所用で10分程出かけているとの事‥結果20分後に戻って来たので列車の時間に遅れそうだからバイクで送らせました。歩かなくて済んだので結果オーライでしたが、乗り遅れていたと思うとゾッとします。もう泊まることはないと思います。
レイクビュー
レイクビューの部屋。最上階でしたがエレベーターは6階までなので階段で7階へ
於 2022 年 7 月住了 1 晚
artisan 於 2022年8月4日的回應
the noise from the construction near by disturb you we are sorry for the inconvenice but i'm glad cause I toke you to the train station on time

8/10 不錯

Keisuke (Handa)

讚好：整潔度、職員與服務、設施服務和住宿狀況
旧市街観光には便利だと思います。特に土日は歩行者天国になり、周辺はすごく盛り上がっていました！写真撮影が好きな人にもおすすめなエリアです。
於 2022 年 7 月住了 1 晚
artisan 於 2022年7月25日的回應
thanks a lot

8/10 不錯

Laurent

家人同遊
讚好：整潔度和職員與服務
Nice situation for this basic hotel. It’s located at 100m from the lake where you can go walking easily. Hotel needs renovation but for the price it’s OK. Staff is very helpfull and nice.
於 2022 年 7 月住了 1 晚
artisan 於 2022年7月23日的回應
thanks lot

10/10 優異

JUNGKYU

於 2022 年 5 月住了 3 晚
Mai Nguyen 於 2022年6月13日的回應
Thank you for your rated and we welcoming you back next time Best regards!

10/10 優異

Troy

於 2022 年 6 月住了 1 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr Troy Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

10/10 優異

Troy

讚好：職員與服務
於 2022 年 5 月住了 1 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr Troy Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

2/10 很差

Dale

商務旅客
於 2022 年 5 月住了 1 晚
Mai Nguyen 於 2022年5月16日的回應
We are very sad to receive your comment. We'd love to know why you rate us so low, so we can reflect and fix our bad points. Thank you very much

8/10 不錯

Isao

讚好：整潔度、職員與服務和客房舒適度
かなり満足、シャワーだけが残念
このホテルはホアンキエム湖と旧市街からほど近く、セント・ジョセフ教会も徒歩圏で、かといって目の前の通りは狭いので車通りはそれほどでもなく、街歩きが目的だった私達には最適な立地した。 また、バルコニーから階下の喧騒を眺めたいと思っていたものの7階の部屋に通されたのでその願いは叶いませんでしたが、その分開放的な景色でした。部屋の広さは必要にして十分で清潔に保たれています。ただし廊下は狭く薄暗いです。シャワーの水量は浴びられるギリギリしかありませんでした。これは部屋の階数にもよるのかもしれません。 朝食は向かいの建物の2Fにある系列のレストラン（とはいえ利用者＝宿泊客しかいないっぽい）で取れます。こちらにもバルコニー席があり、部屋では叶わなかった階下の喧騒を眺めながら朝食を楽しみました。ブッフェの品数は多くなく味もそれなりてすが、値段を考えたら十分なレベルです。 スタッフは皆フレンドリーで、日本語は挨拶だけですが英語は話せました。特に緑の服を着たボーイさんがとても親切でした。滞在期間中、他の日本人客はいなかったと思います。 今回初めてのハノイで、目的としていた街歩きがとても楽しかったので、シャワーの水量さえ改善してくれればこのホテルでリピートしたいと思っています。
於 2019 年 11 月住了 2 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr/MsThank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr/ms Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

10/10 優異

Berit

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 3 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Mr Berit Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

10/10 優異

Mizue

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ロケーション最高のちょっと古いけど、快適なホテル
ホアンキエム湖から1本入っただけで観光にも食事にも便利なロケーション。その分、週末はうるさい。 ホテルの建物は古い。エアコンや給湯器など設備も古いが、清掃は行き届いていた。コンセントはいくつか使えないのがあり、それがちょっと不便だった。 フロントのスタッフはとてもフレンドリーで親切だった！！ 1階に旅行会社があり、ツアーのブッキングが便利で、しかも安かった。ツアー利用した場合、サイトにコメントを載せると空港送迎が安くなる！ 朝食は向かいにあるカフェでブッフェ形式。卵料理などのリクエストができる。2階にテラスがあり、朝食だけじゃなく、夕飯やちょっとビール飲むにもいい感じのカフェ。
於 2019 年 9 月住了 3 晚
Artisan Lakeview 於 2023年1月16日的回應
Dear Ms Mizue Thank you for choosing Artisan Lake View Hotel for your recent stay in Hanoi .We were so happy to hear your feedback and use it to review and improve our services Looking forward to welcome you again soon

8/10 不錯

真實旅客

多人同遊
讚好：職員與服務、設施服務和住宿狀況
It was conveniently located in the middle of Old Quarter. But the celanliness and the facilities were a little less than what I have expected. The staff was amazing and helped with everything we needed. Especially Sam and Tom attended to all our questions and requests together with the handy man.
於 2019 年 9 月住了 3 晚