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皇后 SPA 酒店的評價

3 out of 5
皇后 SPA 酒店
67 Thuoc Bac, Hoan Kiem, Hanoi

評價

7.6

不錯

10 分評分，優異；158 則評價中有 39 則" "
8 分評分，不錯；158 則評價中有 67 則" "
6 分評分，一般；158 則評價中有 31 則" "
4 分評分，欠佳；158 則評價中有 11 則" "
2 分評分，很差；158 則評價中有 10 則" "

7.6/10 

整潔度

8.4/10 

職員與服務

7.0/10 

住宿狀況

評價

6/10 一般

Kai

不滿：客房舒適度
normal vietnam hotel, price & environment is equal. room is simple & a little bit old. BUT apparently hotel not laundry the bed sheet & pillow, i can smell the previous guest's odor. it's disgusting...

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置很好,老城區中央
推薦朋友同遊

8/10 不錯

Chu (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,前台服務佳
這是一間位於舊城區的酒店，往河內景點挺方便，房間清潔，物有所值。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推荐
酒店虽小点但很干净早餐味道很好服务态度特别特别耐心都很乐于助人

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
床很舒服
這一間飯店服務好，早餐總體來說一般般，房間很乾淨；這間飯店門面看起來可能不起眼，從外看來一般般，但最重要的是床是非常舒適。

8/10 不錯

Kyaw Lin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 1 月住了 1 晚

8/10 不錯

Kyaw Lin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

6/10 一般

Stacy

讚好：職員與服務
Mediocre at best
I stayed for two nights. The furnishings were not nearly as nice as portrayed in the photo, they were old and worn. There wasn't an individual shower, there was a hose on the wall and everything in the bathroom gets wet. Bring your own toiletries. There were also ants in the room. I was told that breakfast began at 7am. I arrived at 7:05am and the entire buffet had been wiped clean by 6 Chinese tourists. It was not replenished until after 7:20am. The "spa" is laughable, it is a table behind a curtain on the way to the elevator.
於 2019 年 11 月住了 1 晚

8/10 不錯

Kim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I recommend
Staff was Phenomenal especially the young man who worked serving breakfast during tet. He deserves a raise. He was friendly and professional did an excellent job at serving breakfast, working the front desk and whatever else he did during my 4 nights there. The room had ghost ants on the desk but I am from Florida so I was use to them. they are harmless but annoying because I couldn't use the desk.
於 2019 年 2 月住了 4 晚

6/10 一般

真實旅客

讚好：職員與服務
Good location good food cirrrncy exchange on site gives good rate.
於 2018 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
The room and toilet is much bigger in size compared to its price, and staff are generally friendly. However, the room and facilities is a little old and lacking. The "rain shower" in my toilet wasn't working, water pressure was weak, and the toilet was a little too dirty for my comfort (due to age and not lacking of cleaning). Also, note that the hotel closes its shutters at midnight. If you want to party till late, you will have to bang on the shutters and have a slightly disgruntled staff open the door for you. Overall, just OK if you prefer a big room and cheap price, but not if you want more amenities and better facilities.
於 2018 年 8 月住了 4 晚

8/10 不錯

Riccardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice
Good for quality/price

6/10 一般

Sandy (갓빠섬)

讚好：整潔度和職員與服務
하노이 시내에 위치해서 시내에서 접근하기가 용이함.
3박4일 퀸호텔에서 지내면서, 불편했던 점은 두번이나 와이파이가 끊겨서 불편하였습니다. 좋았던점은, 프론트 직원과 호텔직원분들 모두 다 친절하고 상냥하게 대해준 점. 조식도 먹을만 했고, 특히 원하는 투어를 물어보면 브로슈어를 보여주면서 상세히 설명해주고 예약까지 다 잡아줍니다. 저는 개인적으로 하롱베이 투어와 갓빠섬 투어중인데요. 두 투어 모두 강추입니다. 개인적으로 하노이 시내구경보다는 외곽의 투어를 추천합니다!!! (시내는 오토바이로 정신없고 소음과 매연이 심하고 보행자 신호등이 없어서 건너실때 항상 주의!!!) 호텔의 친절도에 별5개입니다. 감사합니다.^^
於 2018 年 2 月住了 3 晚

8/10 不錯

Céline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Service à la clientèle
Grand souci de bien nous satisfaire , services de touristes pour excursions, avions, autobus et autres excellents
於 2018 年 2 月住了 3 晚
Catherine 於 2018年2月23日的回應
Merci beaucoup pour votre commentaires. Bien Cordialement Catherine

8/10 不錯

Aidan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Efficient early check in at 12 noon. There was some confusion the next morning at 6am about whether I had paid for the pre-paid taxi to the airport but it was sorted out.
於 2018 年 1 月住了 1 晚
Catherine 於 2018年2月21日的回應
Thanks very much Aidan! Hope to see you again at our hotel!

4/10 欠佳

John (California)

不滿：整潔度、住宿狀況和客房舒適度
Not good
This place is for a budget traveler who cares nothing about quality. Rooms were not wel maintained. Location was also a bit sketchy. Beds probably had bed bugs but I’m glad I did not try to stay over the night I left as soon as I got there. Room also had an old weird smell to it. Just not the experience I expected. Much better to pay more for better quality.
於 2018 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent for Ho Chi Minh airport
Needs a place to stay for one night that was close to the airport. This place was perfect. Couple of minutes walk to both domestic and international terminals. Staff great, food was good, room clean, spacious, modern. Bed was very firm but I slept well. Hotel is either new or recently refurbished and looks great and modern I asked for a mug and one was provided immediately
於 2017 年 12 月住了 3 晚

4/10 欠佳

David

不滿：整潔度、住宿狀況和客房舒適度
Helpful staff, sub-standard accomodation
Welcoming desk and breakfast staff but disappointing facilities. No curtains on windows with halogen street lamp pointed directly at room, cursory or no daily cleaning, non-operating fridge, no waste basket. Location however was central, on seething old city tiny street.
於 2017 年 7 月住了 3 晚
Dear David, many thanks for your comments on our property and services. we are so sorry for the inconveniences caused to you during the stay at our hotel. Your comments help us a lot to improve our services as well as the facilities in the upcoming time we look forward to welcome you back to our hotel in the near future Cheers Indochina Queen II hotel Team

4/10 欠佳

Richard

不滿：職員與服務和客房舒適度
Thief amongst us
Went out Monday morning and left my key at the front desk. Even though I had the do not disturb sign up, some staff member came in and removed the dirty linens and stole my electric toothbrush. Be warned that there is a thief working in this hotel. Everything closes around 6 or 7 around this area. It is within 10 minutes walking distance to the bar street. I didn't enjoy my stay due to the fact that someone stole from me, but either than that it was OK. Be warned....
Dear Richard, Many thanks for your review about our hotel. We do apology for the inconveniences caused to you during your stay at the property. we did meet and talk to the house-keeping team to investigate about the case. all the members in the house-keeping team had been working with us long time ago, since the open of the hotel. this is the first time we had received the complaints about their honesty. When i were informed by our reception about your comments on the day you check out, i have tried to contact you via Expedia in order to have a meeting with you but failed. Again, we are so sorry for the inconveniences caused to you. We hope to meet you again just to express our apology and it would be great if we have chance to welcome you to stay at our hotel again. Cheers Catherine

2/10 很差

jesbert

不滿：整潔度、住宿狀況和客房舒適度
Not recommended
Decepcionante, las fotos están muy trucadas, la ubicación es buena pero la calidad/precio no corresponde. Suciedad en todo el edificio, la habitación con muchísimo polvo, mala luz, el cabecero no se había limpiado en siglos, la ventana daba a la escalera del hotel, baño muy sucio.... Nos fuimos a otro hotel perdiendo el dinero antes que dormir ahí.
Catherine Hoang Phuong Thao 於 2017年5月5日的回應
Dear Valued Guests, we are so sorry for the inconveniences caused to you. your comments help us to improve our services day by day. OUr hotel are now renovating and we hope to welcome you to stay at our hotel in the upcoming time. we are sure that the new experiences will be pleasant.

4/10 欠佳

Linda (Melbourne)

不滿：整潔度、職員與服務和住宿狀況
Hotel standard is below expectation
My husband and I stayed in this hotel on 20-21 Feb. The bathroom cistern was filthy (they did not clean the part between around the hinge of the toilet lid - there were black batches.. The bath towel did not look clean and smelled. The slippers in the room were hard and look dirty The wifi in the room did not work.

4/10 欠佳

Georgy (Singapore)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Located among hardware shops and is noisy.
Bad - blanket has a big hole. Have to climb 2 storey as there is no lift. Breakfast lousy - cook did not get ready by 6:30am. Breakfast was ready by 6:55am. Some guests just can't wait because their pick up transport arrived. Food was bad.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Ej bra
Okunnig personal. Kan ej engelska. Otrevliga. Ej hjälpsamma. Stänger igen under natten så man ej hittar fram till hotellet. De drar ner galler och skymmer hela hotellet.

8/10 不錯

yo- (Tokyo)

讚好：職員與服務
旧市街の真ん中のホテル。
設備は傷んでいたりするところがありますが、傷んでいるだけで使用に差し支えはありません。日本並みの設備を希望される場合はお金を払って上のランクのホテルに泊まるべきでしょう。私はスタッフの方々の親切さと笑顔もあって、とても気持ちよく滞在をすることができました。ホテルの立地条件も良くてコストパフォーマンスの高いホテルだと思います。
トイレとシャワー
給湯器とシャワー
洗面台とアメニティ
アメニティ（シャンプー、ボディソープ、石鹸、櫛、歯ブラシ）

8/10 不錯

Mien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
sạch sẽ, tiện nghi, dịch vụ tốt
Tốt, sạch sẽ, giá cả vừa phải, vị trí trung tâm

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Really good staff. Wifi works great and breakfast is really good. Very well located hotel near the lake

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Top value for money
Staff is amazing and will help your in all your needs!! Good breakfast, and really well located at 5 min walking from the lake

6/10 一般

真實旅客

不滿：整潔度和客房舒適度

6/10 一般

A Rum (서울)

不滿：客房舒適度
가격에 맞는 호텔
새벽에 하노이에 도착하여 잠깐 쉴 호텔로 예약함 비가 와서 객실 내부도 눅눅했음 침구가 깨끗하지 않아 찝찝했음 샤워기 수압이 약하고 세면대 물내림이 안 되어 불편함 하지만 위치가 좋고 테라스도 있어 좋았음 와이파이, 에어컨 빵빵함 새벽 체크인 직원은 별로였지만 오전 근무 직원은 매우 친절하고 세심하게 신경써줘서 고마웠음 가격이 매우 저렴하니 예민하지 않은 사람은 괜찮을듯 함

6/10 一般

L (Preston)

讚好：職員與服務
不滿：住宿狀況和客房舒適度
Run down hotel
Hotel is run down, looks nothing like pictures shown however is good value considering the price and is in a very convenient location.

10/10 優異

denis (raleigh,nc)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel in the center of town
The staff are wonderful. They make sure that all your needs are met. I arrived very early and had a room before 9 in the morning. I came back to hotel after going to halong bay and had a great dinner there. Will stay there next time when in Hanoi

10/10 優異

Tan Phi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

nobu (日本、大阪)

讚好：職員與服務、住宿狀況和客房舒適度
観光スポットが近くて便利なホテル
スタッフ全員笑顔が素敵で、サービスも良い。 1つだけ良くない部分は、ダブルベッドルームでシングルベッド二台を並べて作ってあったので背中に違和感があり寝づらかった。

8/10 不錯

Clem (Paris)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Au coeur du vieux quartier d'Hanoi
Personnel accueillant, disponible, souriant. Surclassé sans modification tarifaire. Lit confortable, certes l'ensemble n'est pas de première jeunesse sans être complètement mauvais. La chambre est faite tous les jours, nouvelles brosses à dents avec son petit dentifrice qui va bien. Ecran plat, climatisation fonctionnelle. Salle de bain avec sa VMC pour aérer. Petit déjeuner très convenable (sucré - pain de mie, baguette, café lait jus d'orange... et salé : jambon, tomates, oeufs...). Intérieur calme. Proche des petits restaurants et toutes autres commodités, et d'un grand lac.

6/10 一般

Thi Ngoc Chi

binh thuong
Khach san gan trung tam,thuan tien di choi, mua sam. Phong hoi nho ,tien nghi binh thuong

6/10 一般

Sara (London, UK)

讚好：職員與服務
不滿：整潔度和客房舒適度
Average hotel in the Old Quarter
We stayed 2 nights - once before our trip to Halong Bay and once after. On the first night, we were at the back of the hotel where it was nice and quiet but the room felt a bit grubby. On the second night we were at the very noisy front of the hotel but the room was slightly more spacious and brighter. Both times, it was fine for what we needed (just somewhere to lay our heads) but nothing special. 'Double' beds are really just 2 singles pushed together with a rolled up duvet shoved between the mattresses! You'll need to ask for a second duvet as they only give you a single duvet big enough for 1 person. Breakfast was only ok, we actually went out for breakfast the second morning instead of using our breakfast included option.

4/10 欠佳

Stefan

讚好：客房舒適度
不滿：職員與服務
mitten drin in der Altstadt
Achtung. Abweichungen und Diskussion wegen angebotenen twin beds und Frühstück inklusive. Beides musste erstritten werden.

8/10 不錯

Amel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Yung Shing (Malaysia)

讚好：整潔度和職員與服務
Suitable for short stay; near city center
The staff was friendly. We were late for breakfast (9.30am) we thought it would be till 10am but saw the choice was limited anyways. Value for money.

6/10 一般

真實旅客

不滿：職員與服務和客房舒適度
nice hotel, close to the old city.
only one woman of the staff knew english. the other staff tried to be nice but not always efficient.

6/10 一般

sandrine (Mougins)

讚好：職員與服務
不滿：整潔度
Hôtel modeste mais très bien situé et on est très bien accueilli !

10/10 優異

Biljana (London)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good
Great staff, good location, value for money. Staff is friendly and happy to help. They accommodated all our requests Location is great...walking distance to everywhere Value for money.....you get more they you pay for

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
紳士的な態度、だが・・・
友人とベット二つのスタンダードツインルームを予約していたが、小さくて暗い一つのベットのスタンダードダブルルームになぜか変更されていた。これについてクレームを入れたところ、その日、ツインルームはあいておらずベット一つのところで泊まって欲しいといわれた。だがベット三つのスイートが空いているみたいであったためその部屋に変更してほしいと言うと、渋い顔をされ、待たされた後、そのスイートに変更していただいた。そしてスイートルームに行ってみると、バスタオルがなく再三要求をしなければならなかった。かなりの時間を取られてしまったが、ホテルスタッフの紳士的な姿勢は評価できた。ただし、予約した内容通りのサービスが受けられなく残念であった。 追伸：このホテルにはドライヤーがありません。

6/10 一般

Wayne

讚好：整潔度和職員與服務
Good for the price.
Upgraded to superior on arrival (to pursue with hotels.com) as standard room nothing like hotels.com description! Location great, staff brilliant & superior room good. Breakfast was good most days, plenty of options.

2/10 很差

Alvaro (Stockholm)

不滿：整潔度、住宿狀況和客房舒適度
Vår bokning fanns inte
Vi kom fram kl 22.00 den 31 december och till vår besvikelse fanns det inte någon bokning i vårt namn! Efter att ha visat upp vår bokningsbekräftelse började personalen ringa runt för att försöka hitta rum på ngt annat hotell. Med tanke på att det var nyårsafton gick det inte så bra. På eget bevåg bokade vi då rum via hotels.com. När vi kom fram till detta hotell sa dom att hotellet var fullbokat. Det fick alltså att boka rum på ett hotell via hotels.com som inte var tillgängligt! Vi gick tillbaks till Indochina som till slut fixade ett rum på ngt fruktansvärt hotell där det inte gick att sova en blund för den bullrande trafiken utanför. Dagen efter gick vi återigen tillbaks till Indochina som vid detta tillfälle kompenserade oss för den dåliga natten och även fixade boende för resterande dagar på ett partnerhotell.Trots de tråkiga omständigheterna blev vi vänligt bemötta av personalen och vi såg att dom gjorde det dom kunde för att ordna situationen för oss. Vi vet inte om bokningsfelet låg hos hotellet eller hotels.com, i vilket fall förstördes vår korta resa i Hanoi på tre dagar. Den största besvikelsen är dock att Hotels ännu inte har svarat på vårt klagobrev och förklarat för oss vad som gick fel.

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Hotel staff was great. Conversing in english should not be a problem. And for any assistance or help on taxi or trips all you need to do is ask. Room was great too . Its not a 5 star to begin with.

4/10 欠佳

HyunSik

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
굳이 여길 선택해야 하나?
총 4일, 2개의 객실을 경험했습니다. 이불은 밑단은 아예 다 뜯어져 있는 상태에다 밤새 가려워서 잠을 못잤습니다. 다음날 시트를 갈고 나니까 가려움은 없어지더라고요. 로비에서 식당가는 중간에 쥐를 두번 정도 봤습니다... 아침에 나오는 소시지나 볶음밥 같은 경우 4일 내내 똑같은 상태로 대기하고 있었고요.. 다 비워져야 새로 만드는 것 같았습니다.

10/10 優異

Johanna (Belgique)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Chambre confortable,excellent petit-déjeuner varié,et super accuei!

8/10 不錯

Frank

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall, I was happy with my stay. Simple, clean, good location and good value. They were too noisy early in the morning. But I called the front desk and it immediately stopped. Hopefully they took note.