「Exceptionally bad, dirty room, bed linen with stains and filthy toilet, shower without hot water.
Unfriendly staff that didn’t make us feel very welcome 」
「A fabulous location with excellent views especially from the garden, but the downside was very sketchy wifi and internet, insufficient hotwater for two showers one after another, and a constant pump noise through the night. The staff were very friendly and helpful, but the kitchen facilities ie tea making supplies were totally inadequate. The bathrooms in our rooms were very spacious 」
「Incredible place, accomodation is luxury, views are breathtaking, staff are lovely. If I went again I wouldnt take the half board option and order off the menu as the food and options were better and not particularly expensive. 」
「Stay at property was amazing! The views where breathtaking and awesome to unwind to after staying in the city. The staff was very friendly and provided excellent service. We stayed 2 nights and also visited the nearby waterfalls...」
「I stayed two nights at the Heritance Tea Factory hotel. As soon as I arrived I was amazed by the scenery, it looks just exactly the same as the photo, surrounded by tea plantations with a great with of the mountains from afar. It is a bit of a drive from the town but it was nice to be in somewhere very peaceful and scenic. They have a lovely welcome ritual and tea. The hotel still has the engines from the factory days and they runs every night for 30 mins. It is full of stories in this hotel....
「I wish I could like this place more but there were a few things which would make me reconsider booking if I had known upfront. Firstly, the driveway is a pain but can deal with it if known upfront, front desk was very accommodating taking our luggage up the hill to our van. Room 103 was a family room but directly above the reception and bar, so expect loud tuk tuks and music from the bar until about 11.30pm. Overall it was 3/5 - not bad, not amazing.」