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彩虹大樓酒店及會議中心的評價

4.5 out of 5
彩虹大樓酒店及會議中心
Pennefather Avenue, Harare

評價

7.4

不錯

10 分評分，優異；225 則評價中有 57 則" "
8 分評分，不錯；225 則評價中有 78 則" "
6 分評分，一般；225 則評價中有 52 則" "
4 分評分，欠佳；225 則評價中有 25 則" "
2 分評分，很差；225 則評價中有 13 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

7.2/10 

設施服務

6.8/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Yu

讚好：職員與服務
不滿：整潔度
Fresh towels will help
As a hotel set up in 1985, RT is Ok. The only suggestion I want to make is the towels are smelly, perhaps need to change detergent.
於 2018 年 10 月住了 3 晚
Tawanda Kwidini 於 2018年10月29日的回應
Refreshing day, The Rainbow team is thrilled to have had an opportunity to host you during your recent visit in Harare. Thank you very much for taking time to give us feedback. Management will look into the issue of towels and rectify. Sincerely,

8/10 不錯

LEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Tawanda Kwidini 於 2018年10月9日的回應
Refreshing day, Thank you for taking your time to review your stay. We look forward to welcome you back!

8/10 不錯

LEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 3 晚
Tawanda Kwidini 於 2018年10月9日的回應
Refreshing day, Thank you for taking your time to review your stay. We look forward to welcome you back!

8/10 不錯

LEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
津巴布韦Rainbow Towers Hotel入住体验
这家酒店整体上看还是非常不错的！位置佳，闹中取静；服务好，热情周到；周边环境也不错，在哈拉雷属于相对理想的入住选择。 不足之处：1、酒店电梯少，电梯故障颇多（我们入住的时段有此问题），高峰时需要等很久才能坐上电梯；2、酒店同标准的不同房间配置标准不一，有的房间好，有的房间差一些。
於 2018 年 9 月住了 3 晚
Tawanda Kwidini 於 2018年10月2日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas that were of concern to you, management will ensure corrective action is taken to avoid the same issues recurring in the future. We are excited to share with you our exciting plans to refurbish our rooms and modernize them. We will soon be unrolling the exercise, hopefully when you visit again you will have the privilege to stay in the refurbished rooms. We have also managed to resolve the elevators issue, we have added one more to make them 4 that are working efficiently. We look forward to welcome you back to Rainbow Towers. Sincerely,

6/10 一般

Biggy

伴侶同遊
讚好：職員與服務和設施服務
The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning
於 2024 年 4 月住了 1 晚

8/10 不錯

Abigail Pedzisay

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service
於 2024 年 3 月住了 1 晚
samantha 於 2024年3月26日的回應
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 一般

Edwin

不滿：職員與服務
3 star
於 2024 年 3 月住了 1 晚
samantha 於 2024年3月18日的回應
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 優異

Sarudzai

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
samantha 於 2024年3月18日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 一般

Isaac

商務旅客
讚好：整潔度
不滿：職員與服務
Air conditioning not working in the room.
於 2024 年 1 月住了 6 晚
samantha 於 2024年1月22日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 優異

Enjoy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
samantha 於 2024年1月22日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 不錯

Osman

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
samantha 於 2024年1月22日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 一般

Edwin

samantha 於 2024年3月19日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 欠佳

Maria (Lexington)

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
於 2023 年 12 月住了 5 晚
samantha 於 2023年12月18日的回應
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 優異

Ryan

伴侶同遊
讚好：設施服務和住宿狀況
Rooms were very modern and staff very helpful
於 2023 年 11 月住了 1 晚
samantha 於 2023年12月1日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 優異

Amalie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
samantha 於 2023年12月1日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 很差

Pardon

不滿：整潔度、職員與服務和住宿狀況
eletric jag not working
於 2023 年 10 月住了 1 晚
samantha 於 2023年10月31日的回應
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 不錯

Kjell

商務旅客
讚好：客房舒適度
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
於 2023 年 10 月住了 2 晚
samantha 於 2023年10月27日的回應
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 不錯

Edwin

於 2023 年 10 月住了 1 晚
samantha 於 2023年10月27日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 不錯

Peter

商務旅客
讚好：設施服務
Friendly staff who know me from previous stays.
於 2023 年 10 月住了 1 晚
samantha 於 2023年10月27日的回應
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 優異

Abby (Lusaka)

讚好：設施服務和住宿狀況
Centrally located hotel with ample parking, friendly staff and good food.
於 2023 年 8 月住了 1 晚
samantha 於 2023年9月27日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 優異

Isheanesu

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2023 年 8 月住了 1 晚
Samantha 於 2023年8月17日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 優異

Pardon

於 2023 年 8 月住了 1 晚
samantha 於 2023年9月27日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 不錯

Pardon

於 2023 年 7 月住了 1 晚
samantha 於 2023年9月27日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 很差

Bachar

不滿：整潔度、職員與服務和住宿狀況
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
於 2023 年 7 月住了 1 晚
Samantha 於 2023年7月31日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 一般

Clarissa (Seattle)

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
於 2023 年 7 月住了 1 晚
Samantha 於 2023年7月28日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 不錯

Pardon

於 2023 年 7 月住了 1 晚
Samantha 於 2023年7月31日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 優異

D'Ann

讚好：整潔度、職員與服務和住宿狀況
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
於 2023 年 6 月住了 1 晚
Samantha 於 2023年7月28日的回應
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 很差

Audrey

不滿：職員與服務
於 2023 年 6 月住了 1 晚
Samantha 於 2023年6月26日的回應
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 欠佳

SItwala

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Welcoming and helpful staff
於 2023 年 5 月住了 1 晚
Samantha 於 2023年5月31日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 優異

Zivai

讚好：整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 3 晚
Samantha - Customer Service Manager 於 2023年5月15日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 不錯

Kenneth

商務旅客
讚好：整潔度
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
於 2023 年 2 月住了 14 晚
Samantha 於 2023年3月17日的回應
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 優異

Felicitation

於 2023 年 3 月住了 1 晚

10/10 優異

Uzoma Ahunanya

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Lovely hotel in a nice part of town.
於 2023 年 3 月住了 2 晚
Samantha 於 2023年3月17日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 優異

ERNEST

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚
Samantha - Customer Service Manager 於 2023年3月30日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 很差

Cameron Holland

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 2 月住了 1 晚
Samantha - Customer Service Manager 於 2023年3月30日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 不錯

Mark

於 2023 年 2 月住了 3 晚
Samantha - Customer Service Manager 於 2023年2月27日的回應
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 優異

Oscar

於 2023 年 1 月住了 2 晚
Samantha 於 2023年3月17日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 優異

Bright

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 1 月住了 11 晚
Samantha 於 2023年3月17日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 不錯

Bryan

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Green Gardens, quite and warm staffing.
Samantha 於 2023年1月6日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 不錯

Cedrick

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Delays in doing things, staff must have a sense of urgency always.
Samantha - Customer Service Manager 於 2022年12月19日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 不錯

Pardon

於 2022 年 11 月住了 1 晚

6/10 一般

Christina

家人同遊
不滿：住宿狀況
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Samantha - Customer Service Manager 於 2022年12月19日的回應
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 一般

LIKWA

伴侶同遊
不滿：住宿狀況
none
於 2022 年 10 月住了 1 晚
Samantha - Customer Service Manager 於 2022年10月13日的回應
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 優異

Norman

於 2022 年 8 月住了 1 晚

6/10 一般

Mariah

於 2022 年 8 月住了 3 晚

2/10 很差

Grace

於 2022 年 7 月住了 4 晚

8/10 不錯

Winnie

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleanliness
於 2022 年 7 月住了 1 晚
Samantha 於 2022年8月2日的回應
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 不錯

Kenneth

商務旅客
讚好：整潔度、設施服務和住宿狀況
The many bars and resturans
於 2022 年 6 月住了 3 晚
Samantha - Customer Service Manager 於 2022年6月14日的回應
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 優異

Gaudencia

讚好：職員與服務、設施服務和住宿狀況
The staff was very helpful and nice
於 2022 年 6 月住了 3 晚
Samantha - Customer Service Manager 於 2022年6月9日的回應
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 一般

John

於 2022 年 5 月住了 1 晚