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哈爾濱財富酒店 (貝斯特韋斯特成員酒店)的評價

3.5 out of 5
哈爾濱財富酒店 (貝斯特韋斯特成員酒店)
學府路 368 號, 哈爾濱市

評價

6.6
10 分評分，優異；11 則評價中有 2 則" "
8 分評分，不錯；11 則評價中有 3 則" "
6 分評分，一般；11 則評價中有 4 則" "
4 分評分，欠佳；11 則評價中有 0 則" "
2 分評分，很差；11 則評價中有 2 則" "

7.4/10 

整潔度

7.2/10 

職員與服務

2.0/10 

設施服務

6.8/10 

住宿狀況

評價

2/10 很差

Emmet

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Turned away from hotel due to racism
I arrived at this hotel at 2am, Saturday, Demember 19th. I had made a booking through Hotels.com. It was freezing cold outside, and I was very much looking forward to getting to my room. However, when I got to the front desk, the receptionist called the manager and then told me I couldn't stay. She was obviously embarassed about the whole situation, and apologised. When I asked to know why, she told me through a translation app, and I quote: "Oh, we welcome foreign friends, but it's a special time." So essentially I was being turned away because I'm not Chinese, or at least didn't look Chinese. This is absolutely outrageous- this is not some small, independent enterprise, but an international hotel group which is seemingly operating a discrimanatory, racist policy. I will never, ever set foot in a Best Western again. Appartently, they are a company who are happy to turn away people in the middle of the night in -18 degree temperatures based on the colour of their skin.
於 2020 年 12 月住了 2 晚

2/10 很差

真實旅客

商務旅客
不滿：職員與服務、設施服務和住宿狀況
The wifi is bad, only good at lobby area No inform when hot water break down & no replacement suggestion of one day & night, wheater is so cold , room tem. Is cold to ask for them supply one handy warmer heater, not accepted oversea credit card, no couriou mail express srrvice, that was my was the worse hotel had been stay
於 2019 年 11 月住了 6 晚
Arlene Dong 於 2019年12月19日的回應
Dear Sir/Madam, Warmly greeting from Best Western Harbin Fortune Hotel. We are committed to providing excellent service and amenities. We're sorry that our service doesn't meet your expectation. We value all your comments,we would do necessary improvement. Hope to see you in your future stay. Front Desk Manager

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo en general me gusto en ese hotel Súper agusto
於 2019 年 10 月住了 3 晚

6/10 一般

KIMIYA

商務旅客
讚好：住宿狀況
於 2019 年 10 月住了 1 晚

10/10 優異

CHANGHEE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
위치와 주변시설을 제외하고는 전반적으로 만족합니다
於 2018 年 12 月住了 1 晚

6/10 一般

Shandra

讚好：整潔度和職員與服務
the hotel itself was okay, the walls were paper thin though so we were constantly woken by loud neighbours. It is really far from everything (20 minute taxi minimum) so if you have a lot planned in town i would look elsewhere. It can be a bit difficult to communicate with staff as well as none speak English though they did try their hardest

6/10 一般

Ewald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kort verblijf tijdens ijsfestijn.
Verblijf was netjes, maar we hebben wel een aantal kanttekeningen. De ontbijtzaal was veel te koud, je blijft niet lang zitten. De receptionisten spreken geen engels, het gesprek werd via de Translater op de telefoon vertaald, waardoor de communicatie zeer moeizaam verliep. In de beschrijving van het hotel stond, dat engels gesproken werd. Dit vonden wij een zeer grote minpunt. Je verwacht van een internationaal concern zeker engels sprekende receptionisten.

8/10 不錯

Oriano

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to Harbin West Train Station.
Close to the Harbin west Railway Station 10 minute taxi ride. Modern part of Harbin. Near the university. Subway station at the end of the street. Food is good but the Western Food was cold. I guess some people like it that way. Good variety with plenty to choose from.
於 2017 年 9 月住了 1 晚
Thank you Oriano. Hope you enjoy your stay at Best Western Hotels& Resorts next time.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
全体的に満足でしたが、シャワーのお湯が出なかったり、シャワーのフックが壊れていたりしていて、行き届いていないところがあるのが残念でした。
於 2017 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and comfortable to stay.
Staff is helpful able to give direction if needed. Easy to find and transportation to places is convenient too. Overall is nice and clean is recommended to stay. In addition the surrounding is quiet, nice and clean too. Breakfast food has variety to serve different groups of tourist. You will not be disappointed staying with them. Taxi is easily reachable to travel as and where whenever is required. The staff are there to provide assistance if you need more beds or bigger room.

8/10 不錯

Jennifer (Beijing China)

Good but out of the city center
A very nice hotel. Staff spoke no English though, which was surprising for an international - USA chain. Breakfast was good and room was clean. A 60RMB taxi from the city center but lovely none the less. A good spot if travelling through Harbin and into the countryside.