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漢堡赫爾希皇冠假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5
漢堡赫爾希皇冠假日酒店 (IHG 旗下酒店)
23 S 2nd St, Harrisburg, PA

評價

7.6

不錯

10 分評分，優異；1003 則評價中有 358 則" "
8 分評分，不錯；1003 則評價中有 302 則" "
6 分評分，一般；1003 則評價中有 162 則" "
4 分評分，欠佳；1003 則評價中有 93 則" "
2 分評分，很差；1003 則評價中有 88 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Tzu-Chun

家人同遊
不滿：職員與服務
The service is not good
The staff didn’t have a smile face and had no patience to answer customer’s questions. We booked 3 persons’ room, but only had 2 persons stuff(cup, towel etc) in the room. The hotel service is not good. Only I appreciated the Starbucks staff had a smile face and serviced us well.
於 2020 年 1 月住了 1 晚
Jig. Desai 於 2020年2月4日的回應
Dear Tzu-Chun, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HARRISBURG-HERSHEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 不錯

Michael (Mille-Islesq)

讚好：整潔度
Nothing special. It’s a 3.5 star hotel
於 2024 年 4 月住了 1 晚
Ehab 於 2024年4月30日的回應
thank you

10/10 優異

Douglas

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place for stay
於 2024 年 3 月住了 1 晚
Ehab 於 2024年4月4日的回應
thank you

2/10 很差

William

於 2024 年 3 月住了 1 晚
ehab 於 2024年4月30日的回應
Noted , Apologies for inconvenient

10/10 優異

Laura

讚好：整潔度、職員與服務和住宿狀況
Check in was super easy and fast and they let me into my room early. I had some packages sent there in advance which they were kind about and made a note in my account. Friendly staff, nice room, close to Amtrak and all the restaurants!
於 2024 年 3 月住了 1 晚
Ehab 於 2024年4月4日的回應
Thank you

10/10 優異

Amy

於 2024 年 3 月住了 1 晚
Ehab 於 2024年4月15日的回應
thank you

8/10 不錯

Kasim (Washington)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked that the Hotel Staff was very friendly. Nothing to really dislike other than the elevators were a little slow.
於 2024 年 3 月住了 1 晚
Jig. Desai 於 2024年3月18日的回應
Dear Kasim,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

10/10 優異

Kendra

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly, hotel was clean and right downtown.
於 2024 年 2 月住了 1 晚
Jig. Desai 於 2024年2月21日的回應
Dear Kendra,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and feedback like yours motivate our employees to go extra mile in serving our guest.Regards,

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jig. Desai 於 2024年2月21日的回應
Thank You Maria,Regards,

2/10 很差

Dawn

不滿：整潔度、職員與服務和住宿狀況
The mold in the room was horrible! We woke up sick
Jig. Desai 於 2024年2月21日的回應
Dear Dawn,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.We do have preventive maintenance of the room in place.The room was checked for any mold in front of you and the ac vents were also found cleaned and shown to you.Please accept my apology for not meeting up to your expectations.Regards,

2/10 很差

Olivia

於 2024 年 2 月住了 1 晚
Ehab Youakim 於 2024年3月27日的回應
Dear Olivia,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We appreciate your business.Regards,

10/10 優異

karen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jig.Desai 於 2024年2月21日的回應
Thank You Karen,Regards,

2/10 很差

Garrett

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not even close to what is advertised
於 2024 年 2 月住了 1 晚
Jig. Desai 於 2024年2月21日的回應
Thank You Garrett for choosing Crowne Paza Harrisburg for your recent stay.Regards,

4/10 欠佳

Matthew J

多人同遊
讚好：職員與服務
It’s was MEH to say the least absolutely nothing to write home about. No complementary breakfast was charged like 22 a person and the food was absolutely not worth it for eggs and cereal I wouldn’t probably stay here again.
於 2024 年 2 月住了 1 晚
Jig. Desai 於 2024年2月7日的回應
Dear Matthew,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Please accept my apology for not meeting up to your expectations. The rate code on which your booking was made does not include breakfast. There are rate codes on Expedia which include breakfast. We do have full hot American buffet breakfast in the restaurant.Regards,

8/10 不錯

Tanya

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to the Riverwalk and various restaurants
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年2月7日的回應
Thank You Tanya,Regards,

2/10 很差

Luis

不滿：職員與服務和住宿狀況
The hotel was full and staff was definitely not prepared to receive that amount of people. Would try to not come back.
於 2024 年 2 月住了 1 晚
Jig. Desai 於 2024年2月3日的回應
Dear Luis,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important us and it has been shared with the team.Regards,Re

10/10 優異

Joseph

伴侶同遊
The room is clean, the bed is comfy, the staff is kind and helpful, but it doesn’t feel like a Crowne Plaza.
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年2月3日的回應
Dear Joseph,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us to us and it has been shared with the team.Regards,

8/10 不錯

Michelle

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very quiet considering it was on the main street
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年2月3日的回應
Dear Michelle,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it ahs been shared with the team.Regards,

2/10 很差

joel

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not worthed the money - when you select in expedia by extras Parking youre getting charged for the parking but youre getting charged at the hotel again for the parking is claiming expedia didnt include the parking. When i asked for coffee in the morning they said sure and they handed me a coffe and then the next day i see a charge of 5 dollers on my invoice. bottom line stay away from this hotel there is much better hotels in the area for much cheaper... summary! Getting charged on stuff you never bought. There is no coffee in the entire hotel except in youre room. Poor Costomer Service. Hotel mentained very poorly.
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月29日的回應
Dear Joel,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.I want to apologise for the inconvenience caused to you regarding the parking charges. i checked your billing and see that it was cancelled before you checked out. It is a training issue and wanted to thank you for bringing this to me attention. I will ensure that all my front desk employees are trained properly.Hope to see you again.Regards,

6/10 一般

Gabriel

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月29日的回應
Thank You Gabriel.Regards,

6/10 一般

Johjan (SAN JUAN)

不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月24日的回應
Thank You Johjan.Regards,

10/10 優異

Jennifer

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月15日的回應
Thank You Jennifer for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Regards,

6/10 一般

Shana

商務旅客
Went to have dinner by myself in the bar area. Sat for about 30 minutes without any service. Ended up back in my room with room service. Bartender attended on everyone but myself.
Jig. Desai 於 2024年1月15日的回應
Dear Shana,Thank You for choosing Crowne Plaza Harrisburg for your recent stay.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 優異

Artie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Three blocks from Harrisburg AmTrak Station. Downtown location. Dining in walking distance. Fine dining to a great deli.
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月15日的回應
Dear Artie,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

10/10 優異

Abby

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is my 2nd time staying her would stay again
Jig. Desai 於 2024年1月15日的回應
Thank You Abby,Regards,

6/10 一般

Judith

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Booked here because weather was to be bad and they have a pool which was very nice and it had places to eat at the restaurant only to find out they closed the restaurant down early and had no food. But the room was nice.
於 2024 年 1 月住了 1 晚
Jig. Desai 於 2024年1月15日的回應
Dear Judith,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. Your feedback is up most important to us and it has been shared with the team.Regards,

8/10 不錯

Jenny

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jig. Desai 於 2024年1月15日的回應
Thank You Jenny,Regards,

10/10 優異

Roger

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2024年1月6日的回應
Thank You Roger,Regards,

6/10 一般

Sidra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not enough towels in the bath room. Water takes too long to warm up. Room temperature was difficult to manage. No folding table available to prop the suitcase.
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2024年1月6日的回應
Dear Sidra,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Nice people but don't forget the earth
Staff are friendly and helpful. Unfortunately, lobby restroom had no soap, and several sanitizer dispensers were empty. I did not see any recycling.
於 2023 年 12 月住了 3 晚
Jig. Desai 於 2023年12月26日的回應
Dear Guest,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 優異

Julianne

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2023年12月26日的回應
Thank You Julianne,Regards,

8/10 不錯

Maria

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2023年12月18日的回應
Thank You Maria,Regards,

8/10 不錯

John A

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2023年12月18日的回應
Thank You John,Regards,

8/10 不錯

Chad

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Jig. Desai 於 2023年12月18日的回應
Thank You Chad,Regards,

8/10 不錯

Charles

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Jig. Desai 於 2024年2月7日的回應
Thank You Charles,Regards,

2/10 很差

Justin

於 2023 年 12 月住了 1 晚
Jig. Desai 於 2024年1月6日的回應
Justin,You did not stayed with us and still rating.Regards,

4/10 欠佳

Elizabeth

家人同遊
讚好：職員與服務
不滿：住宿狀況
They gave us a handicap accessible bathroom that flooded every time we showered. The curtain wasn’t long enough and the edge did not hold the water in. And we called for an extra comforter and never got it.
於 2023 年 12 月住了 2 晚
Jig. Desai 於 2024年1月6日的回應
Dear Elizabeth,Thank you for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is very important to us and it has been shared with the team.Regards,

10/10 優異

Donald (Gibsonia)

於 2023 年 12 月住了 1 晚
Jig. Desai 於 2023年12月15日的回應
Thank you Donald,Regards,

2/10 很差

Randy (East Rockaway)

於 2023 年 12 月住了 2 晚
Jig. Desai 於 2024年1月6日的回應
Dear Randy,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Regards,

10/10 優異

Carrie

Jig. Desai 於 2024年2月7日的回應
Thank You Carrie,Regards,

10/10 優異

Pamela

於 2023 年 11 月住了 1 晚
Jig. Desai 於 2023年12月26日的回應
Thank You Pamela,Regards,

10/10 優異

Mark

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Jig. Desai 於 2023年12月8日的回應
Thank You Mark,Regards,

6/10 一般

Milos

不滿：住宿狀況
於 2023 年 11 月住了 2 晚
Jig. Desai 於 2023年12月8日的回應
Thank You Milos,Regards,

10/10 優異

Michael (Pittsburgh)

讚好：整潔度、職員與服務和住宿狀況
I’d like the service and the cleanliness of the room
於 2023 年 11 月住了 2 晚
Jig. Desai 於 2023年12月8日的回應
Dear Michael,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business. I am glad that you liked our service and cleanliness of the rooms and hotel in general. Your feedback has been shared with the team.Regards,

8/10 不錯

john (Brooklyn Park)

商務旅客
讚好：整潔度和住宿狀況
Staff in restaurant were very slow in there ordering and receiving food. Perhaps new staff turnaround happened but to many people complained
於 2023 年 11 月住了 3 晚
Jig. Desai 於 2023年11月20日的回應
Dear John,Thank You for choosing Crowne Plaza Harrisburg for your recent stay. We value your business.Your feedback is up most important to us and it has been shared with the team.Regards,

10/10 優異

Maralee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jig. Desai 於 2023年11月20日的回應
Thank You MaraleeRegards,

10/10 優異

Dustin

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The checkin girl has beautiful hair and very helpful
於 2023 年 11 月住了 1 晚
Jig. Desai 於 2023年11月20日的回應
Thank You Dustin,Regards,

10/10 優異

Damien

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Jig. Desai 於 2023年11月20日的回應
Thank You Damien,Regards,

2/10 很差

ELIZABETH

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 11 月住了 2 晚
Jig. Desai 於 2023年11月20日的回應
Thank You Elizabeth, for choosing Crowne Plaza Harrisburg for your recent stay.Regards,

10/10 優異

Jason P.

於 2023 年 11 月住了 1 晚
Jig. Desai 於 2023年12月8日的回應
Thank You Jason,Regards,