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西佳乾河谷酒店的評價

3 out of 5
西佳乾河谷酒店
198 Dry Creek Rd, Healdsburg, CA

評價

7.8

不錯

10 分評分，優異；1005 則評價中有 343 則" "
8 分評分，不錯；1005 則評價中有 354 則" "
6 分評分，一般；1005 則評價中有 178 則" "
4 分評分，欠佳；1005 則評價中有 82 則" "
2 分評分，很差；1005 則評價中有 48 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Linda (San Carlos)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Property is close to downtown about 1.2 miles from the plaza. For coffee go to Plank. Directly across the street. Great coffee and pastries.
於 2024 年 4 月住了 3 晚

8/10 不錯

Jaimie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Our room was clean and comfortable. Would certainly stay again.
於 2024 年 4 月住了 4 晚

6/10 一般

Frank

寵物同遊
讚好：整潔度和設施服務
We had a handicap room. The bathroom did not have a walk in shower as advertised and the vanity was too small, basically unusable. There was only 3 electric outlets, not enough for our use. We have stayed in Best Western many times and this by far was the biggest disappointment
於 2024 年 4 月住了 2 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

David (PETALUMA)

讚好：整潔度、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚

8/10 不錯

Marci

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Adele

讚好：整潔度、職員與服務和住宿狀況
Maeve was so friendly and efficient at check in
於 2024 年 4 月住了 1 晚

6/10 一般

David

讚好：整潔度、職員與服務和住宿狀況
Good location
於 2024 年 4 月住了 1 晚

8/10 不錯

Paula (Cameron Park)

讚好：整潔度和職員與服務
It's a little run down, could use a facelift. Parking very limited. We had 30 guests staying for a HS Reunion and they wanted to charge $800 to use their conference room
於 2024 年 4 月住了 1 晚

10/10 優異

D Larry

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was happy and helpful. The room was spacious and renovated. I prefer accommodations that provide breakfast, but this has been discontinued since the pandemic. The room also smelled of pot when first entered, but ventilation with the bathroom fan, window slightly opened, and HVAC fan on high cleared the air reasonably quickly.
於 2024 年 4 月住了 2 晚

6/10 一般

Bruce (San Francisco)

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Walls are very thin. We heard everybody else's business.
於 2024 年 3 月住了 2 晚

10/10 優異

Kurt (Nevada City)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Have stayed here twice now the past two years. A little bit inconvenient if you want to be right downtown, but parking is super easy and there’s a great coffee shop across the street.
於 2024 年 3 月住了 1 晚

10/10 優異

Ryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Goood
於 2024 年 2 月住了 2 晚

10/10 優異

Judith (San Jose)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Cheryl

家人同遊
Clean rooms, nice staff
於 2024 年 3 月住了 2 晚

6/10 一般

Ruth St.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The walls are very thin. We were woken at 3 am because the guests in the next room were talking. They were very loud, but it didn’t sound like fighting. It sounded like a normal conversation, but it went on for over an hour. We tried sleeping at the other end of the bed to see if that helped, but it didn’t. They really need to fix this. The room is really nice, and the bed comfortable, but we got a terrible night’s sleep.
於 2024 年 3 月住了 1 晚

8/10 不錯

Roselle

讚好：住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Naomi (San Bruno)

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a comfortable stay, but next time I’ll bring some house slippers.
於 2024 年 3 月住了 1 晚

10/10 優異

Charles

讚好：整潔度和職員與服務
Great location for taking advantage of wine country!
於 2024 年 2 月住了 1 晚

6/10 一般

Janis

伴侶同遊
Given an unrequested handicapped room, horrible bathroom, no vanity only a sink. Soap dish on toilet tank. Outlets at nightstand unusable, plugs fell out. Desk chair height collapsed to lowest level, good thing we weren’t trying to work. Lobby in back, poor design. Desk said check in at 4, but earlier if we bought a membership. Our confirmation said 3. Won’t be staying here again.
於 2024 年 2 月住了 1 晚

2/10 很差

Appoorve

家人同遊, 親子同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The photos of this property are not reliable. This is like a cheap motel with very basic facilities. We were super disappointed as we were hoping for a more upscale stay. Will never stay at any best western again. The rooms were ok, very basic with a average mattress. The TV was old and no option for smart TV. The walkways were dirty and of cheap flooring.
於 2024 年 2 月住了 1 晚
EN 於 2024年2月20日的回應
Dear Appoorve:Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I regret you were disappointed in your stay at our Best Western hotel. Please be assured all the pictures displayed on the Expedia web site are true and factual. We are a Best Western Core hotel that offers great value in a town were hotel prices are very high year round. In reading your comments it looks like you were looking for an upscale hotel experience which our hotel does not offer or advertise to be. There are many upscale hotels located in Healdsburg to choose from that offer rates starting from 200 -400 more per night than our Best Western. Thus, making our hotel a great value on any given night. Once again, thank you for taking the time to write your review.If I can be of assistance in the future, please don't hesitate to contact me at 707-433-0300 ext. 619.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn

6/10 一般

Tara

讚好：整潔度和職員與服務
不滿：設施服務
Location is great. Staff seemed nice. Building is LOUD. They put laminate floor in, which is great for cleanliness, but it was loud. Our neighbors above us were up super later and then up early the next morning. We had to put music on and could still hear them walking everywhere. I think we may also heard people walking outside all night. If I stayed again, it would only be on the third floor. The amenities are limited for the cost.
於 2024 年 2 月住了 1 晚

6/10 一般

Kaaren

家人同遊
讚好：職員與服務
A very funky room. I did not ask for the handicapped room, but that’s where we were put. We didn’t particularly like it. Also, there weren’t enough blankets on the bed and we had a hard time dealing with the heater.
於 2024 年 2 月住了 1 晚

8/10 不錯

Mark

讚好：整潔度
於 2023 年 12 月住了 1 晚

10/10 優異

Anna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Pannara

家人同遊
讚好：整潔度
The room is big ,nothing special but enjo stay there . The value is good
於 2024 年 2 月住了 2 晚

8/10 不錯

Barry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff was courteous and room was clean. We had everything we needed for a pleasant stay.
於 2024 年 1 月住了 2 晚

10/10 優異

Cindy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Janette

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Margaret

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Aileen

於 2024 年 1 月住了 1 晚

8/10 不錯

RICHARD (SONORA)

伴侶同遊
讚好：整潔度和職員與服務
Good value
於 2024 年 1 月住了 1 晚

6/10 一般

Samuel (Lake Oswego)

商務旅客
讚好：整潔度和住宿狀況
Like most BW they should have a breakfast. Was suprised that this location did not even have a cold breakfast option. The used to have a very nice breakfast that saved you lots of time... Not anymore
於 2024 年 1 月住了 1 晚

10/10 優異

Erin

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the area. Nature and town. Will come back !
於 2023 年 12 月住了 1 晚

10/10 優異

John

於 2023 年 12 月住了 5 晚

10/10 優異

Rachelle

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Marimonte

於 2023 年 12 月住了 2 晚

10/10 優異

Kelley (Sheridan)

於 2023 年 12 月住了 2 晚

6/10 一般

Pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice, but noisy.
The hotel is clean and updated. Our room was nice, and mostly comfortable. Unfortunately, the walls are paper thin so we had to listen to the couple next door talk, watch a movie, and get up in the middle of the night to clear her throat for 10 minutes, at 3:30am. Ugh!
於 2023 年 12 月住了 1 晚

6/10 一般

Debora

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Not as expected.
We were sorry to see breakfast and pool with hot tub not available. The bed didn’t have enough covers and was worn on the edges. The coffee table had lots of scratches. We liked the couch and roominess. The room was clean.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Eric

商務旅客
於 2023 年 12 月住了 1 晚
bh 於 2023年12月5日的回應
Dear Eric:Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Brian HenryFront Office ManagerBest Western Dry Creek Inn

10/10 優異

Laura (Seattle)

讚好：整潔度
於 2023 年 12 月住了 1 晚

10/10 優異

Click pokey.sylgare.tk Go

讚好：整潔度、職員與服務和住宿狀況
Good value
於 2023 年 12 月住了 1 晚

6/10 一般

Patsy

於 2023 年 11 月住了 1 晚

10/10 優異

Debbie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚

8/10 不錯

Jacquelynn

於 2023 年 11 月住了 1 晚

2/10 很差

John

於 2023 年 11 月住了 1 晚
bh 於 2023年12月13日的回應
Dear John:Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Brian HenryFront Office ManagerBest Western Dry Creek Inn

10/10 優異

Jeremy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

6/10 一般

Mark

讚好：整潔度、住宿狀況和客房舒適度
Paper walls
Room was comfortable and the property in a good location. Only big issue is noise. There was a family next door (room had a lock off in case someone wanted 2 adjoining). We could hear everything...the door/walls are paper thin. At a minimum they should try NOT to place potentially loud families next to couples. Had 2 nights of terrible sleep.
於 2023 年 11 月住了 2 晚