標準客房, 2 張加大雙人床, 非吸煙房 | 高級寢具、羽絨被、房內夾萬、書桌
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凱富套房酒店的評價

2.5 out of 5
凱富套房酒店
773 Hebron Rd, Heath, OH

評價

8.4

很好

10 分評分，優異；592 則評價中有 266 則" "
8 分評分，不錯；592 則評價中有 208 則" "
6 分評分，一般；592 則評價中有 57 則" "
4 分評分，欠佳；592 則評價中有 36 則" "
2 分評分，很差；592 則評價中有 25 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Meghan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed here several times and as always the staff and hotel were very exceptional
於 2024 年 4 月住了 2 晚

10/10 優異

Joey

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Place was well kept and very pleasant. I would highly recommend a stay there to anyone. Front desk lady was kind and professional.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月22日的回應
Dear Valued Guest,Thank you, Joey, for taking just a couple of minutes to leave us a review. Your feedback is important to us. It's always a pleasure to receive positive feedback! Thank you for staying with us.

10/10 優異

mirl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just had a great experience! From the time we walked in Melissa, the lady at the front desk was extremely helpful with checking us in and answered any questions we had! We will definitely be staying here again!
於 2024 年 4 月住了 1 晚
management 於 2024年4月22日的回應
dear valued guest,Mirl, thank you for staying with us. We appricate you completing this survey. your feedback is very important to us, for we use it as a tool to continue to improve our service. We are happy you had a great stay hope to see you again soon. Sincerely, Jami Sigman

10/10 優異

Holly

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk attendant Melissa was really nice and gave us great advice and good restaurants to eat at.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月22日的回應
Dear Holly,We would like to thank you for your feedback. We are happy to hear that you had a great experience during your stay. thank you for booking with us.we hope to see you again soon!Best Regards,Jami Sigman

10/10 優異

Brenda K

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Managment 於 2024年4月22日的回應
Brenda,Thank you for taking a moment to complete your survey! Thank you for booking with us, we hope you can see us again soon. Best regards,Jami Sigman

10/10 優異

Chad

讚好：整潔度、職員與服務和住宿狀況
This location is clean, staff is very hospitable. Location is great for my needs.
於 2024 年 4 月住了 1 晚
Management Team 於 2024年4月18日的回應
dear Chad,thank you for taking a few minutes to complete your survey . we appreciate your business. we hope to see you again soon!sincerely,jami sigman

10/10 優異

Molly

家人同遊, 多人同遊
讚好：職員與服務
Quick check in however the bathroom had hair all over the floor and in the sink and tub.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月22日的回應
Dear Molly,Thank you for taking a moment to fill in your survey. I do apologize for the experience you had. We hope to see you again in the future to make the best of your experience. thank you9 for staying with us.Sincerely,Jami Sigman

8/10 不錯

Meghan

讚好：整潔度、職員與服務和住宿狀況
Great experience
於 2024 年 4 月住了 1 晚
Management 於 2024年4月22日的回應
Meghan,thank you for taking a couple minutes to fill in this survey. We appreciate your positive feedback; we are happy to hear your stay was a success. Hope to see you again soon.Best regards,Jami Sigman

6/10 一般

Lori

讚好：整潔度
於 2024 年 4 月住了 1 晚
Management 於 2024年4月22日的回應
Lori,Thank you for leaving us your feedback. I do apologize for not meeting your expectations completely. We thank you for staying with us, we hope to see you again in the future. Sincerely,Jami Sigman

10/10 優異

Wimberly

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place
於 2024 年 4 月住了 1 晚
Jami, Management Team 於 2024年4月2日的回應
dear guest,thank you for taking a few moments to complete your survey and leave us some feedback. thank you for staying with us. Hope to see you again in the future.

8/10 不錯

Amanda

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A nice place to stay
於 2024 年 3 月住了 1 晚
Management 於 2024年3月15日的回應
Amanda,Thank you for taking a moment to complete the survey we strive to provide the best of customer service to our guest. It’s great to get positive feedback. We appreciate your business, and we hope to see you again soon.Kind regards Jami Sigman

8/10 不錯

April

於 2024 年 2 月住了 4 晚
jam 於 2024年3月25日的回應
April,thank you for staying with us, thank you for taking the moment to leave us a review. We appreciate your business. We hope tp see you again soon!JamiManagement

10/10 優異

Kimberly R

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fireplace in lobby
於 2024 年 2 月住了 1 晚
Management Team 於 2024年2月25日的回應
Thank you, Kimberly, for leaving your feedback. It makes us happy to know that you enjoyed your stay. We hope to see you again in the future. Thanki you for staying with us!Kind Regards, Jami Sigman

6/10 一般

Robert

讚好：整潔度、職員與服務和住宿狀況
The bed wasnt very comfortable
於 2024 年 2 月住了 1 晚
JAMI 於 2024年2月20日的回應
Dear Robert,Thank you for taking the time to respond to this survey. We apricate your feedback. Its important to us. We hope to see you again for another chance to make your stay a success.Hope to see you again soon.Jami S.Property Manager

10/10 優異

Joyce

讚好：整潔度和住宿狀況
Clean. Safe area
於 2024 年 2 月住了 1 晚
Jami, Property manger 於 2024年2月20日的回應
Joyce,thank you for taking the time to complete this survey. We use your feedback to uses as a tool to make improvements or changes. We thank you for staying with and I'm happy to know we have met your expectations. We hope to see you again in the future.kind regards

10/10 優異

Debra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was very clean, we were very impressed. Breakfast had a variety of items, was refilled immediately. Everyone was very courteous, acted as if they appreciated us staying there. We felt very welcome.
於 2024 年 1 月住了 2 晚
management 於 2024年2月4日的回應
Dear Debra,We like to thank you for booking with us. We also appreciate your feedback, for its important to us . We strive to provide the best of customer service to our guest. Its our top priority to make each guests experience a success. Im happy to know we had met your expectations, and hope to see you again in the future. Kind regards,Jami SigmanProperty Manager

6/10 一般

Bradley

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Close to Big Boy.
於 2024 年 1 月住了 1 晚
management 於 2024年2月1日的回應
bradley,We thank you for taking the time to leave us your feedback, for its important to us. Thank you for staying with us and we hope to see you again soon for another opportunity to make the best of your experience .Sincere Regards,Jami Sigman

8/10 不錯

Donna

家人同遊
讚好：職員與服務
Weekend trip
I came to see family for the weekend. I was happy I got a room on the top floor. (That what I asked for). I was disappointed that the bathtub didn't look clean, there was mold in the corners. The towels all had yellow spots on them too. During the night (Jan.27th) the people in the room next to me were SO loud. They were partying and yelling, and the TV was so loud. They woke me up at 3:33am. I was not a happy camper. And the Continental breakfast left alot to be desired. There was no bacon, and no potatoes. There was sausage but I don't like it. The Beligum waffles tasted good, but they were tough as shoe leather. I was disappointed in the breakfast.
於 2024 年 1 月住了 2 晚
Management Team 於 2024年1月29日的回應
Donna,Thank you, Donna, for completing this survey and giving us your feedback. Your feedback is important to us. We use it as a tool, to ensure we make any important improvements or take necessary actions. We make it our top priority to ensure each guests stay is a success. Thank you for staying with us, we hope to see you again in the future.Best regards,Jami

8/10 不錯

Timothy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Water pressure was bad
It was good but shower did not have mush water pressure.
於 2024 年 1 月住了 2 晚
Management Team 於 2024年1月29日的回應
Timothy, thank you for staying with us and leaving us your feedback. Your feedback is very important to us. We use it as a tool to help us give our guest the best of experiences possible. We hope to see you again in the future.Kind Regards,Jami

8/10 不錯

Jennifer

家人同遊
讚好：整潔度、職員與服務和設施服務
My family stayed for one night. The hotel was the best value with good reviews. The building and rooms were very clean. The staff was friendly and helpful. It’s not a high dollar hotel, so don’t expect high dollar looks for the price you pay and you’ll be good. I would definitely stay again if in the area.
於 2024 年 1 月住了 1 晚
Jami 於 2024年1月23日的回應
Jennifer,Thank you for staying with us and leaving us your feedback. We use it as a tool so we can continue to make each guests stay a success. We hope to see you again in the future

10/10 優異

sophia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jami 於 2024年1月22日的回應
Thank you Sofia for completing this survey. Your feedback is important to us. Thank you for booking with us we hope see you again in the future

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
jami 於 2024年1月19日的回應
Michael, Thank you for taking the time to complete this survey. We value all of our guest and appreciate their feedback. We are proud to have met your expectations and look forward to seeing you again in the future! Thank you for staying with us

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfortable
於 2024 年 1 月住了 1 晚
Jami, Management 於 2024年1月15日的回應
Valued Guest,thank you for staying with us and taking the opportunity to complete this survey. Your feedback is important to us. Were happy to have met your expectations and look forward to seeing you again in the future.

10/10 優異

Kim M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great alone time
I was very impressed with how clean the room was! Its refreshing when you don’t find dead insects on the window ledge..Thank you for that! Staff was very friendly!
於 2023 年 12 月住了 1 晚
CGS 於 2023年12月15日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

4/10 欠佳

Robert

讚好：住宿狀況
不滿：職員與服務和設施服務
I liked that the rooms were very clean. I was happy to see that the pool is well maintained. Disappointed in that I asked the front desk clerk for towels for my room and was told that the housekeepers had locked the room. She stated she did not have a key. On my way back to my room after grabbing towels I had to buy at Walmart I passed the “housekeeping room” and noticed the door wasn’t completely closed so I peered inside and saw shelves full on towels and linen. I asked the clerk about towels and was told again that she was unable to gain access and she was contacting the manager. I had to go and buy towels because the clerk was too lazy to go and get some from a room that was not only unlocked but the door was already open. Not to mention lying about the entire situation
於 2023 年 11 月住了 3 晚
MGR 於 2023年12月5日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 優異

Merethe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super service from hotell Staff
於 2023 年 11 月住了 4 晚
MGR 於 2023年12月5日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 優異

Whitney

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
MGR 於 2023年12月5日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

2/10 很差

David

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Upon checking in, our key card did not work. We maybe went through 8 different key cards the nights we stayed. Both times I complained to two different ladies and both said it could have been the door needing to be recharged but they never recharged it. When asked if we could change rooms because of the door being an issue, the answer was no. So we continued to go through keys which was really inconvenient. Especially because each key needed to slide into the door 18-20 times before the door would unlock. My husband tried to use the treadmill in the workout room and the belt was broken. Our room was uncomfortably hot and when we tried changing the temperature it would reset to a higher temperature. The WiFi never connected to our devices. When the lady at the front desk she didn’t do anything about it. Also, a lot of TV channels did not work either. It was just a very inconvenient stay and I would NOT recommend.
於 2023 年 11 月住了 4 晚
jami 於 2023年12月1日的回應
Dear David,Thank you for staying with us at our hotel. I want to apologize for any inconveniences you may have encountered during your stay. We do appreciate your feedback.

8/10 不錯

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet.
於 2023 年 11 月住了 2 晚
MGR 於 2023年11月24日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 優異

Stephanie

於 2023 年 11 月住了 1 晚
cgs 於 2023年12月15日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 優異

Robert

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Great receptionists.
Hotel itself is fairly usual but the staff make the difference here. Jamie and Melissa on reception went above and beyond to help me during my visit so the 5 stars are for them.
於 2023 年 11 月住了 2 晚
Jami 於 2023年11月18日的回應
Dear valued guest,Thank you Robert, for taking the time to give us some feedback of your stay. It’s our priority to ensure all guest expectations are met! We thank you for staying with us, hope to see you again in the future JamiManagement Team

6/10 一般

Sheila

商務旅客
讚好：職員與服務和客房舒適度
於 2023 年 11 月住了 6 晚
MGR 於 2023年11月19日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 不錯

Mark

家人同遊
讚好：整潔度、職員與服務和設施服務
Loved the area .good shopping close was upset book it because it was supposed to have indoor pòol. The pool was not able to be used due ro maintenance issues they could have discounted the price per night but didnt even offer my daughter was upset because she couldn't go swimming in our down time .
於 2023 年 10 月住了 3 晚
Jami 於 2023年10月30日的回應
Dear Mark,We apologize we could not meet your expectations. Thank you for taking the time to complete the survey. Your feedback is important to us. We think you were staying with us and hope to see you again in the future.

8/10 不錯

Debra

讚好：職員與服務和住宿狀況
Older room. Noisy heater. Drain very slow in shower. Sink faucet very slow.
於 2023 年 10 月住了 1 晚
Management Team 於 2023年10月21日的回應
Dear Debra,We are sorry your stay was not completely satisfactory. Thank you for taking the time to complete this survey. Your feedback is important to us. thank you for staying with us, we hope to see you again in the future.

10/10 優異

Charles

於 2023 年 10 月住了 2 晚
Management Team 於 2023年10月25日的回應
Dear Charles,We appreciate you for taking the time to complete this survey. Your feedback is important to us. Were happy to have met your expectations. Thank you for staying with us!

2/10 很差

Susan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Steer clear!
I stay in hotels constantly for work and this was the worst experience I've ever had. Our keys repeatedly didn't work, the bed linens and towels were dirty, the ice machine didn't work, the tv remote didn't work, and the wifi was out. Save yourselves and stay elsewhere!
於 2023 年 9 月住了 3 晚
Team Comfort inn & Suite 於 2023年10月3日的回應
Dear Susan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay .Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future. Sincerely, Team Comfort Inn & Suites

8/10 不錯

Mark

於 2023 年 9 月住了 1 晚
Jami 於 2023年10月2日的回應
Mark,Thank you for taking the time to complete the survey, your feedback is important to us . Our priority is to meet all your expectations. Thank you for staying with us!

10/10 優異

Monique

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in and out was super easy. The staff was very quick and friendly! We'll be back!
於 2023 年 9 月住了 1 晚
Jami, Management Team 於 2023年10月2日的回應
Monique, We appreciate you for taking the time to complete this survey. Your feedback is important to us. Were happy to have met your expectations. Thank you for staying with us!

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Melissa 於 2023年9月23日的回應
Dear Guest, Thank you for staying with us at our hotel. Your feedback is very important to us. We are glad you enjoyed your stay and hope to see you again in the future. Melissa TittleGeneral Manager

6/10 一般

Ann

於 2023 年 9 月住了 2 晚
Jami, Management Team 於 2023年10月10日的回應
Ann,Thank you for taking the time to complete this survey, your feedback is important to us. Our priority is meet your expectations. Thank you for staying with us!

2/10 很差

Ted

不滿：設施服務
Comfort inn did not have a room that was inhabitable and did not offer to get another room for us. This will be a charge back or comfort inn will pay for our stay at holiday inn and eat the difference
於 2023 年 9 月住了 2 晚
Team Comfort 於 2023年9月11日的回應
Dear Ted, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Team Comfort Inn & Suites

10/10 優異

Phoebe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Melissa 於 2023年9月4日的回應
Dear Guest, Thank you for staying with us at out hotel. Your feedback is very important to us and we are glad you enjoyed your stay with us . Melissa TittleGeneral Manager

10/10 優異

Derek (Olathe)

於 2023 年 9 月住了 2 晚
Jami 於 2023年10月10日的回應
Derek,Thank you for taking the time to complete this survey. Your feedback is important to us. We appreciate your business and thank you for staying with us.

4/10 欠佳

Dennis (Oakdale)

不滿：設施服務
Noisy- the room smelled bad- building and property in bad shape
於 2023 年 8 月住了 1 晚
Melissa 於 2023年8月29日的回應
Dear Guest, Thank you for staying with us at our hotel. I want to apologize for any inconveniences you may have encountered during your stay. We do appreciate your feedback. Thank you Melissa TittleGeneral Manager

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Melissa 於 2023年8月29日的回應
Dear Guest, Thank you for staying with us at our hotel. Your feed back is very much appreciated and we hope you will stay with us again in the future. Melissa TittleGeneral Manager

10/10 優異

James

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
JF 於 2023年8月15日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,JFComfort Inn & Suites

8/10 不錯

Kim

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
JF 於 2023年8月15日的回應
Thank you for your feedback. we would share your feedback to our team. Please come back and see us for future stay in areaJami F

10/10 優異

Russell

The room was very clean. I loved the breakfast and it was convenient to other things in town. Over all everything was very good. I would stay here again and recommend it
於 2023 年 8 月住了 3 晚
JF 於 2023年8月15日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,JFComfort Inn & Suites

8/10 不錯

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only fault I have is no water pressure. Only a trickle out of the shower. The staff was great and friendly. Will stay there again.
於 2023 年 8 月住了 2 晚
JF 於 2023年8月15日的回應
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your issues].Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Team Comfort Inn & Suites

6/10 一般

Bridget

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We always enjoy staying here because the beds are wonderful. The staff is Friendly. Its clean. This time however we did not get to sleep. The folks above us were making noise ALL night long. Stomping, doing something with furniture. The ceiling sounded like it was going to come down. Finally about 4:45 am I called down and was told he'd look into. Well nothing seemed to be done about it. It was still going on up until we checked out. Disappointed we didnt get the good nights sleep we always look forward to having while there.
於 2023 年 8 月住了 1 晚
Melissa 於 2023年8月12日的回應
Dear Guest, Thank you for filling out your guest survey regarding your recent stay with us. I want to apologize for you not getting any sleep. We will work on better ways to handle those types of situations and appreciate you letting me know. Melissa TittleGeneral Manager