接待處

希斯皮里亞維克多維爾溫德姆拉昆塔套房酒店的評價

3 out of 5

評價

8.2

很好

10 分評分,優異;1002 則評價中有 469 則" "
8 分評分,不錯;1002 則評價中有 288 則" "
6 分評分,一般;1002 則評價中有 97 則" "
4 分評分,欠佳;1002 則評價中有 76 則" "
2 分評分,很差;1002 則評價中有 72 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Kathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Accessible
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月30日的回應
Hello Kathy,We appreciate your feedback on our hotel's accessibility. Our team always aims to provide a comfortable experience for all guests. If you have any further inquiries or require assistance, please feel free to reach out to our front desk staff. Thank you for choosing to stay with us.

10/10 優異

Kathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Accessible
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Kathy,We appreciate your feedback about our hotel's accessibility. We take all guest reviews seriously to continually improve our services. Feel free to contact our management team directly with any further comments or concerns.

4/10 欠佳

BRIAN (SAN YSIDRO)

商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
The property had a television that was not functional; the remote for the TV did not allow for changing inputs, and there was no signal. Additionally, when I attempted to call the front desk, I discovered that the phone was also inoperative.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月30日的回應
Hello BRIAN, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We encourage guests to report any issues they encounter during their stay so that they can be promptly addressed. Please feel free to reach out to our management team to discuss your experience further. Your feedback is invaluable in helping us improve our services for future guests.

10/10 優異

Juan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Young lady that checked us in was polite and professional
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Juan,We appreciate your kind words about our staff members. Your feedback is valuable to us as we constantly strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 優異

Benjamin Jr

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was good, Quick check in and clean room keep up the good work.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Benjamin Jr,We're thrilled to hear you enjoyed a smooth check-in process and a clean room during your stay with us. Your kind words motivate us to maintain our high standards. Thank you for taking the time to share your positive experience with us.

8/10 不錯

Steve

家人同遊
讚好:職員與服務、設施服務和住宿狀況
close to the freeway-lots of noise
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月16日的回應
Hello Steve, We're sorry to hear that you found the freeway noise disruptive during your stay. Our location near the freeway offers convenience for many guests, but we understand that it may not be ideal for everyone. Your feedback is valuable to us and will be shared with our team for further consideration. We hope you were still able to enjoy your overall visit with us.

10/10 優異

Barbara

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk was excellent with our reservation. Room was ready when we got there.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Barbara,We appreciate your kind words about our front desk team and efficient check-in process. It's great to hear that your room was prepared upon arrival. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

10/10 優異

Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was recently renovated and kept clean. The room was very spacious and had almost everything we needed. The restroom was nicely stocked with amenities and the shower was good. The room had two TVs but one remote which controlled both, so it was a bit confusing to use them. AC and heating was excellent for handling the cold weather outside. The lobby had a small shop for snacks and water but the prices were a bit inflated. All in all, I would definitely stay again.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月9日的回應
Hello Eric, We are pleased to hear you enjoyed our recently renovated and clean hotel room with ample space and well-stocked amenities. We appreciate your feedback regarding the TV remote control and have noted your comments about the lobby shop prices. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 優異

Gary

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The clerk that checked us in was very helpful & pleasant. It was a pleasure dealing with her.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月9日的回應
Hello Gary,We are delighted to hear that you had a positive interaction with our check-in staff. Providing exceptional service to our guests is a top priority for us. Your praise for our clerk is truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 不錯

Nancy

多人同遊
讚好:職員與服務、設施服務和住宿狀況
It was a nice stay. Bed was relatively comfortable
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Nancy,We are delighted to hear that you enjoyed your stay with us and found the bed comfortable. We appreciate your feedback and hope to welcome you back in the future for another pleasant experience.

4/10 欠佳

Wyatt

讚好:職員與服務
不滿:整潔度
Our room smelled musty and the bathroom was dirty
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日的回應
Hello Wyatt, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention so we can continue to enhance the guest experience. Thank you for choosing to stay with us.

4/10 欠佳

Julio

商務旅客
不滿:整潔度和住宿狀況
I will never stay there again. Receptionist@buckinghampm.com were noce bit the property needs better maintenance.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月29日的回應
Hello Julio, Thank you for taking the time to share your feedback with us. We value your input and will take your comments into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to management directly.

6/10 一般

Christine

家人同遊
讚好:整潔度
不滿:職員與服務
The mixer in the shower faucet was broken. It was either all hot or all cold. This was unacceptable and dangerous. When we informed the staff, they were aware of the problem and had rented the room anyway. A complete disregard for safety and comfort. They did not apologize or offer a refund.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Christine, We apologize for the inconvenience you experienced and appreciate you bringing this to our attention. We will share your feedback with our team to ensure better guest experiences in the future. It is important to us that all our facilities are well-maintained for the safety of our guests.

10/10 優異

Oscar

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Oscar,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 不錯

Bob

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is good 👍
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Bob,We are pleased to hear that you had a satisfactory stay with us. We appreciate your positive feedback and hope to welcome you back in the future for an even better experience.

8/10 不錯

James

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月27日的回應
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 優異

James

家人同遊
讚好:整潔度和職員與服務
Off 15frwy @ bear valley rd - very busy intersection, socio-economically challenged.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello James,Thank you for sharing your feedback. We value all guest perspectives and will take your comments into consideration for future improvements.

10/10 優異

Kathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Accessible
於 2024 年 2 月住了 3 晚
Manager 於 2024年4月30日的回應
Hello Kathy,We appreciate your feedback and are glad you found our hotel accessible. Our team strives to ensure all guests have a comfortable stay. Thank you for choosing our hotel for your trip!

10/10 優異

Francisco

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月14日的回應
Hello Francisco,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

10/10 優異

lisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
The manager at this property is amazing! So kind and helpful
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日的回應
Hello lisa,We are pleased to hear that you had a positive experience with our manager during your stay. Providing excellent service to our guests is our top priority. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 優異

Guadalupe

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日的回應
Hello Guadalupe,We're thrilled to hear you had a wonderful experience at our hotel! We are always here to welcome you back for another fantastic stay!

6/10 一般

Des

不滿:職員與服務
於 2024 年 1 月住了 1 晚
Manager 於 2024年3月9日的回應
Hello Des,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any specific feedback you may have from your recent visit. We value your input and strive to make improvements based on guest experiences.

2/10 很差

Maresha

Horrible!!! The room was disgusting for me and my family to stay . I checkout couldn’t even stay one night .. never will I rent here again
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月7日的回應
Hello Maresha, We apologize for your experience. Guest feedback is valuable and helps us improve our services. If you would like to discuss your stay further, please don't hesitate to reach out to our management team. We appreciate your time in sharing your concerns.

10/10 優異

Madison

讚好:整潔度、職員與服務和住宿狀況
Check-in was easy. Room was clean and comfortable.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日的回應
Hello Madison,We are delighted to hear that you found our check-in process easy and enjoyed a clean and comfortable room during your stay. It's great to know you had a positive experience with us. If you have any more feedback or would like to share further details about your stay, please feel free to reach out to us.

8/10 不錯

Mamie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They ran out of waffle mix on my second day
於 2024 年 2 月住了 3 晚
Manager 於 2024年3月1日的回應
Hello Mamie, We regret to hear about the inconvenience you faced during your stay. Your feedback is appreciated as it helps us improve our services for future guests. For any further concerns, please don't hesitate to reach out to our management team directly.

10/10 優異

Jayne (Las Vegas)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月27日的回應
Hello Jayne,Thank you for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Susan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Susan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 優異

Alejandro (Hermiston)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fast checking,clean room and nice shower with shampoo,conditioner and body wash with nice smells
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日的回應
Hello Alejandro,We are thrilled to hear that you enjoyed the efficiency of our check-in process, room cleanliness, and bathroom amenities. Your positive feedback is greatly appreciated as we strive to provide excellent guest experiences. Thank you for choosing our hotel for your stay!

10/10 優異

Elias

讚好:整潔度、職員與服務和住宿狀況
Excelente
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月23日的回應
Hello Elias,We're delighted to hear you had an excellent stay with us. We strive to provide all our guests with a memorable experience. Should you have any further feedback or need assistance, feel free to get in touch with our management team.

10/10 優異

Manpreet

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日的回應
Hello Manpreet,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

10/10 優異

Jennifer

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are wonderful and the rooms are very clean
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月22日的回應
Hello Jennifer,We appreciate your kind words about our staff and room cleanliness and are thrilled to hear you had a pleasant stay. Your feedback motivates us to maintain our high standards. Thank you for sharing your experience with us.

10/10 優異

Rachel

伴侶同遊, 寵物同遊
讚好:職員與服務、設施服務和住宿狀況
We truly loved our stay. We love that the rooms are very spacious. The lighting is perfect in every from & the beds & bedding are soo very comfy.
Manager 於 2024年2月20日的回應
Hello Rachel,We are thrilled to hear that you enjoyed our spacious rooms, perfect lighting, and comfortable bedding during your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another relaxing experience.

6/10 一般

Adelina

讚好:整潔度、職員與服務和住宿狀況
The hotel is perfect, very clean, very elegant, the breakfast was delicious, lots of variety. The only bad thing is that it smelled a lot of marijuana. all night with a horrible I woke up headache but I give the hotel a 10 very clean beautiful Top quality shampoo and conditioner
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Adelina, Thank you for your kind words about our hotel. We're pleased to hear that you enjoyed our cleanliness, elegance, and delicious breakfast with a wide selection. We apologize for any inconvenience caused by the odor you experienced. We will certainly look into this matter further to ensure a comfortable stay for all our guests.

4/10 欠佳

Brittany (Hesperia)

於 2024 年 2 月住了 3 晚
Manager 於 2024年2月13日的回應
Hello Brittany, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific issues you encountered during your stay. We strive to provide excellent service and would like to address any concerns you may have. Please contact us at your convenience.

10/10 優異

Luis

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月22日的回應
Hello Luis,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 優異

FREDERICH (Campbell River)

Would recommend this hotel. Stayed one night. Bed very comfortable. Staff very professional and pleasant. 😊
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月6日的回應
Hello FREDERICH,Thank you for taking the time to review our hotel. We are delighted to hear that you had a comfortable stay and found our staff to be professional and pleasant. It means a lot to us that you would recommend our hotel. We hope to have the pleasure of welcoming you back in the future.

8/10 不錯

Darlene

於 2024 年 2 月住了 2 晚
Manager 於 2024年3月22日的回應
Hello Darlene, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 優異

Paul

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay.
The room was spacious. I had a king suite and everything was great. Lots of hot water in the shower with good pressure. The only issue I had was a noise in the heating unit that would come and go, but I just turned it off for the night.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月2日的回應
Hello Paul,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your spacious king suite and the great water pressure in the shower. We apologize for any inconvenience caused by the noise in the heating unit. It's great to know that you were able to find a solution by turning it off for the night. We appreciate your understanding and look forward to welcoming you back on your next visit.

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月2日的回應
Hello John,We are delighted to hear that you had a fantastic stay with us! We strive to provide exceptional service and a memorable experience for all our guests. If you have any additional comments or suggestions, we encourage you to reach out to us directly so that we can continue to improve. We hope to welcome you back soon for another wonderful stay.

2/10 很差

LISSETH

不滿:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月2日的回應
Hello LISSETH,I'm sorry to hear that your experience at our hotel was not satisfactory. We value the feedback of our guests, so please don't hesitate to reach out to us directly so we can address any issues that you encountered during your stay. We appreciate your time and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 優異

Cesar

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月1日的回應
Hello Cesar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 很差

Tyler

不滿:整潔度、設施服務和住宿狀況
Bad smell & cleanliness wasn’t up to par.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月3日的回應
Hello Tyler,We are sorry to hear about your experience regarding the smell and cleanliness during your stay. Our team strives to maintain the highest standards, so your feedback is valuable. We appreciate your input and will share it with our management for necessary improvements.

10/10 優異

LAWRENCE

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will stay here again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月30日的回應
Hello LAWRENCE,Thank you for choosing our hotel! We are delighted to hear that you had a positive experience and are looking forward to welcoming you back in the future.

8/10 不錯

Humberto

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月29日的回應
Hello Humberto,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted that you had a satisfying experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 優異

Lawrence

讚好:整潔度、職員與服務和住宿狀況
I hadn't stayed a LaQuinta in years. We pleasantly surprised by my experience l. The room and service was great.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Lawrence,Thank you for choosing LaQuinta and for sharing your positive experience with us! We're thrilled that you found the room and service to be great. We appreciate your kind words and hope to welcome you back in the near future for another memorable stay.

8/10 不錯

Gwendolyn

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月23日的回應
Hello Gwendolyn,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any issues you may have had. We hope to welcome you back in the future for an even better experience.

10/10 優異

Richard

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Richard,We are delighted to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service and it's rewarding to know that we succeeded in meeting your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the near future for another outstanding stay!

8/10 不錯

Kathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Accessible
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月22日的回應
Hello Kathy,Thank you for sharing this rating, and we are glad to know that you find our hotel accessible. Also, apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 優異

Timothy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello Timothy,Thank you for choosing our hotel for your stay! We're glad to hear that you had a fantastic experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 優異

Justus

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello Justus,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!